E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Article source: State House News Service
Author: Matt Murphy
MARCH 5, 2021…..Form a line, single file. No talking. And stay to the right.
Teachers are used to enforcing these rules for their pupils, but when it came to their own COVID-19 vaccinations it was only by breaking them that this week they wound up getting exactly what they said was necessary to safely return all children to the classroom.
The pressure campaign to vaccinate teachers has been building for weeks, but reached fever pitch after Gov. Charlie Baker announced last week that he would seek to return all students back to in-person learning this school year, beginning with elementary students by April.
House Speaker Ron Mariano had already said he supported pushing teachers up the priority ladder, and Senate President Karen Spilka joined the cause Tuesday when she called on Baker to not only make teachers eligible to get vaccinated this month, but she wanted to see doses set aside for teachers and school staff as the state’s supply increases.
The real tipping point, however, came later Tuesday when President Joe Biden called on all states to begin vaccinating teachers in March, if they hadn’t started already. He said he would begin pushing vaccine doses through the federal pharmacy program to chains like CVS and Walgreens to help make it happen.
The next day, teachers were already booking appointments at CVS when Baker said they could start making appointments at state run sites on March 11 — next Thursday. But due to the limited supply, he said would not be earmarking any doses. Because everyone knows how he feels about earmarks.
The relenting of the administration on teacher vaccinations was hailed as a victory by the MTA and other supporters of the idea, but if Baker thought he might be buying a modicum of support from the union for his plan to return to in-person learning he was wrong. He now has other groups of workers lobbying louder for their turn to come sooner, and the teachers are still at his throat.
As Education Commissioner Jeff Riley went before the Board of Elementary and Secondary Education on Friday seeking the emergency authority he would need to force hold-out districts to scrap their remote and hybrid learning models, MTA President Merrie Najimy warned that letting the state decide when it’s safe would create an “extremely chaotic” situation and violate the spirit of local decision-making.
Najimy and the MTA may have won the vaccine battle, but they lost the in-person learning fight. And the rubber match over MCAS testing has already begun, with the state announcing Friday the test would be delayed into May and June, but not cancelled.
A new poll released this week by Advantage and paid for by the Massachusetts Fiscal Alliance found that nearly 47 percent of Democrats favor a hybrid learning model in their districts, compared to 22 percent of Republicans, while over 58 percent of GOP voters want to see a return to in-person voting and only 12 percent of Democrats feel the same way.
That same poll found that Democrats and Republicans saw Baker’s handling of the pandemic similarly, with 43 percent of Republicans and nearly 41 percent of Democrats approving of his performance, though Republicans were more likely to feel “strongly” one way to the other.
What that means for 2022 remains to be seen, but this poll showed that Lt. Gov. Karyn Polito may have some strategizing to do if Baker doesn’t seek a third term because she could find herself running neck-and-neck with former state Rep. Geoff Diehl, who trailed her by less than two points with 58 percent undecided in a head-to-head matchup. Meanwhile, Democrats were all in for Attorney General Maura Healey if she runs, according to the poll.
Speaking of cancelling, anyone who had planned to get their second dose of Moderna or Pfizer vaccine after March 27, after getting first dose at Fenway Park, will now be heading to the less-alluring Hynes Convention Center instead.
With the Red Sox set to resume practicing and playing baseball at Fenway on April 1, Baker and CIC Health are moving the operation to the Back Bay convention center to avoid confusion. Plus, Baker said, if the feds ever do get around to delivering more vaccines CIC Health will be able to administer up to 5,000 shots a day at Hynes, as opposed to 1,500 at Fenway.
Vaccinations will begin at Hynes on March 18, and Fenway will cease to be a health clinic on March 27.
The closure of the Fenway mass vaccination site is too bad for all those people who were hoping to pair an “I Voted at Fenway” sticker with an “I Got Vaccinated at Fenway Park” button in their pandemic journals.
In fact, the very notion of going to a polling station at all may sound quaint by the time the history books on this era are written.
House Speaker Ron Mariano this week continued to drive his agenda, pushing through an extension of voting by mail through June as the Legislature considers whether and how to make the practice permanent. He also announced that the House would soon take up a child protection and foster care bill that came close to passing last session, but ultimately fell short as the House and Senate differed on the details and ran out of time.
Mariano said the drop in reports of child abuse and neglect to DCF during the pandemic shows that children are falling through the cracks in the system. “The House is steadfast in its position that the Commonwealth’s children cannot wait,” the speaker and three of his chairs said in a joint statement.
Wait, that is, for the bill filed by Rep. Paul Donato to make its way through the normal legislative process, which would typically include a hearing before the Joint Committee on Children, Families and Disabilities.
At times, Senate President Karen Spilka has been onboard with Mariano’s why-wait approach. Like when the two Democratic leaders partnered to repass a climate bill vetoed by Baker last session.
But the Senate threw the brakes on the vote-by-mail extension this week to accept testimony through Monday, and has not commented on the foster care bill.
Mariano and Spilka do appear to be on the same page on taxes, with neither eyeing tax hikes at the moment to cover state spending. And why would they?
Though it always comes with a heavy dose of caution, the Department of Revenue reported this week that taxes collected in February shattered expectations by $372 million. The state, which has twice upgraded its estimate of collections this fiscal year, is now sitting on a healthy cushion as it enters the home stretch of the fiscal year with some of the biggest risk-reward months for tax collections to come.
That bit of good news arrived a couple of days after the House and Senate Ways and Means Committee opened the budget hearing season by inviting the administration and other Constitutional officers to testify on Baker’s restrained $45.6 billion budget proposal for fiscal 2022.
The hearing shed some light on several priorities that won’t be able to wait until a budget is finalized in June or July. One is the question of how the state should approach taxing Paycheck Protection Program loans that have been forgiven by the federal government and other state recovery grants going to small businesses.
The administration estimates that up to $175 million in state-level taxes are on the line, and there appears to be support for exempting the grants to further help small businesses. Insiders, however, said House and Senate Democrats are leery of looking like they’re giving too much away to the business community, and are searching for ways to package a tax fix and limits on unemployment insurance hikes this month with new benefits for workers.
Secretary of State William Galvin also told lawmakers that they need to start thinking about changing some of the statutory deadlines for redistricting now that the U.S. Census Bureau has said it won’t be able to deliver community-level data until the fall, and Galvin wants more money in the budget for himself in case he needs to sue over the Census’s alleged undercounting of Bay State residents.
Winthrop’s Jeff Turco could find himself thrust right into the middle of all of these debates over spending, taxes, testing and vaccination if he is able to win the special general election for the 19th Suffolk District seat on March 30.
The self-proclaimed “Reagan Democrat” prevailed in a Democratic primary Tuesday that featured three more progressive candidates, topping second place finisher Juan Jaramillo of Revere by about six percentage points. But he must still get through Republican Paul Caruccio and independent Richard Fucillo to claim the seat held most recently – and for 30 years – by former Speaker Robert DeLeo.
Turco’s victory is being held up by the liberal wing of the party as more evidence of why ranked-choice-voting, which was rejected by voters on the ballot in November, is necessary.
The COVID-19 pandemic has forced many businesses to shift gears or risk being left behind.
And while many businesses may not know how to navigate these new challenges, empHowered PR in Leominster can help.
empHowered PR, LLC, was founded by Lauren Howe, an award-winning public relations professional with more than 20 years of experience working in the healthcare, manufacturing and non-profit industries.
Her public relations firm, which opened in the midst of the pandemic, specializes in highly-tailored communications services to “empHower’’ businesses and non-profit organizations to build strong a strong brand and reputation and to develop the tools needed to effectively respond to – and during – a crisis.
“With the pandemic, a lot of businesses had to pivot and respond in ways they didn’t have to before,’’ she said. “Even I had to pivot in the dark. I thought my business would be in crisis communications but a lot of my business right now is helping other businesses figure out their brand based on the pandemic and how they’ve had to pivot.’’
Howe left her job in corporate America on Valentine’s Day 2020. She took some time off to relax with her daughter before starting her own businesses.
She met with the North Central Massachusetts Chamber of Commerce on March 7 looking for assistance and shared networking space. She set up appointments with a lawyer, accountant, and financial advisor. And then the state shut down.
She decided to hold off opening until July 2020 and rented space at the chamber.
“They were super helpful to me for everything,’’ she said. “My business has really grown a lot since then.’’
Howe recently decided to head out on her own and set up shop in downtown Leominster, the city where she was born and raised.
While most of her current clients are not local or even in Massachusetts, Howe hopes that changes as she’s not aware of another public relations firm in Fitchburg or Leominster.
“I want to help my local businesses. This is an opportunity for me to share my expertise with my peers,’’ she said. “It’s an opportunity to network and support them and help them pivot because I had to. I’m one of them.’’
Her core services include brand strategy, crisis communications planning and support, reputation management, corporate social responsibility, media training and writing services.
One area in which she can help is preparing businesses for the unexpected.
“When the next thing happens, and it’s going to, whether it’s a pandemic, fire, financial loss or impact in reputation, we can help you navigate through that and weather the storm,’’ she said.
Another area of focus for Howe is sharing the importance of being a good corporate citizen.
“When you have a strong brand and when you’re engaged in the community, if and when a crisis hits you, you will have those relationships and trust,’’ she said.
Howe said she practices what she preaches.
She is an active member of the community, serving on the boards of the 658 Foundation, which is the philanthropic arm of the Fay Club, and the Boys & Girls Club of Lunenburg. She previously served on the board of directors for Girls Inc. of Worcester and each August, rides in the Pan-Mass Challenge to raise money for the Dana-Farber Cancer Institute.
empHowered PR is located at 20 Main St., Suite 2E in Leominster. For more information, call 978-400-3036 or visit http://www.emphoweredpr.com/.
Every business goes through similar stages, no matter which industry it operates in. Knowing what stage your company is in can help guide you in focusing your efforts on the right activities for your current situation. Here’s an overview of the primary stages of any business.
This stage actually takes place before your business even becomes a business. In this phase, you’ll be developing your products or services, finding suppliers and other service providers, and establishing the goals for your company. Take the time to do ample research on the market you intend to enter so that you can set yourself up for success right from the start.
Once you have completed the planning process, it’s time to launch your business. This is the riskiest phase for any company in any industry. You’ll need to keep close watch on all company activities to ensure that your team is working on the most critical tasks in this delicate stage. It is also important to be flexible during this period as you gain feedback from your earliest customers. Don’t be afraid to tweak your offerings to better meet the needs of your customers.
By this point, your business should have a solid customer base and continue to bring in new customers. Your products and services should have reached their peak at this time as well. Your company’s cash flow should cover your ongoing expenses, and you should be able to see a bit of extra money to cover the expenses related to future growth.
Now is the time to start really pushing to grow your business. Draw on your existing customer base for referrals to keep growing your company. This phase is also the ideal time to think about adding new products or services to your arsenal. Use customer feedback to guide you in the best areas for your company to grow. Don’t forget about the importance of delegating once you reach this phase. Your team can likely handle many of the daily tasks you complete yourself, freeing you up to focus more on growing your enterprise.
In the maturity stage, you are running a successful business with stable income and high-quality products or services. Your customers are happy with your offerings, and your team is more than capable of handling their work load. At this point, you can keep doing what you are doing, sitting back to watch the profits roll in. You also have the option of selling your company. With this route, you can obtain a large windfall of cash and relieve yourself of the ongoing duties of running your business so that you can shift your focus to your next endeavor.
Although every business is unique, the stages that it will go through are common across all industries. It is important to know where your company falls in this hierarchy so that you know which tasks are most deserving of your time. The better prepared you are for each stage, the easier it will be to progress to the next level.

Giulio G. Greco, Chairman of the Board. Greco has previously served as Chairman from 1994-1998 and again from 2008-2011. Greco was presented the Volunteer of the Year Award from the Cooperative Credit Union Association (CCUA) during the Awards of Excellence held at the 2019 Annual Convention. Greco has served on the Board since 1978.
Michael J. Sauvageau, Vice Chair. Sauvageau has been on the Board since 2007 and most recently held the position of Chairman from 2016-2020. Sauvageau serves on LCU’s Executive, Audit and Compensation Committees.
Nancy L. Graves, Treasurer. Graves serves on the Executive, Credit, Investment, and Advisory Committees. She has served on the LCU Board of Directors since 2004.
Joyce A. LaFleur, Assistant Treasurer. LaFleur serves on the Executive, Audit, Investment, and Advisory Committees. LaFleur has served on the Board since 2007.
Joseph V. Quintal, Clerk. Quintal serves on Executive, Audit, Compensation, Investment and Advisory Committees. Quintal has served on the Board since 2006.
Joining the officers on the 2020-2021 Board of Directors are, Amedeo E. Bilotta, Bruce J. Bollivar, Robert J. DelleChiaie, Joyce G. Leger, Henry C. Kulik, Jr., and Richard A. Sheppard.
Founded in 1954, Leominster Credit Union (LCU) is a member-owned, not-for-profit financial cooperative with a full range of deposit, lending and other financial services. Headquartered in Leominster, Massachusetts, LCU is proud to claim nearly 50,000 members and more than $700 million in assets. LCU has seven branch locations in Leominster, Clinton, Holden, North Leominster, Sterling and Worcester with ATM services at all branch locations. LCU also provides 24 hour banking via Mobile and Online services. Visit leominstercu.com or call 800-649-4646.

Front Row (L-R): Guilio G. Greco, Chairman of the Board; Michael J. Sauvageau, Vice Chairman.
Back Row (L-R) Joyce A. LaFleur, Assistant Treasurer; Nancy L. Graves, Treasurer; Joseph V. Quintal, Clerk
Oxford, Massachusetts, June 26, 2020—bankHometown has approved over 700 Paycheck Protection Program (PPP) loans totaling approximately $68 million, allowing hundreds of local businesses across central Massachusetts and northeastern Connecticut to keep more than 7,500 employees on the payroll.
The program has helped small businesses like bankHometown customer Cleartech Group, a Leominster-based IT management and consulting company serving small and medium-sized businesses across central Massachusetts.

(Pictured L-R) Cleartech Group President and Owner Tony Fields with bankHometown President and CEO Robert J. Morton, Vice President and Commercial Loan Officer Christina DiRusso, and Leominster office Assistant Vice President and Branch Officer Donna Daigle.
President and Owner Tony Fields said that when the shutdown began in March, he quickly put aside his company’s growth plan and made some tough choices, including laying off two employees, to ensure his company could continue supporting its clients. He said Cleartech’s focus turned to helping business owners “embrace the new normal” by putting in place the proper infrastructure and security needed for employees to work from home.
“Initially, it was a shock for us. Then it quickly became a humanitarian effort to get our customers connected so they could operate remotely as much as possible and as quickly as possible,” Fields said. “A lot of our value is in working with clients onsite, but we had to switch to a fully virtual environment ourselves and then get clients up and running remotely with reduced staff. In the span of two weeks, we went from growth mode to survival mode.”
Fields said that PPP funding helped relieve an “incredible sense of uncertainty” for himself and his nine employees and allowed him to feel positive not only about his own company’s ability to weather the storm but about the survival of the small businesses his company supports.
“When the PPP came out, it gave us all the hope that there was a light at the end of the tunnel,” he said. “It was like a bridge was built for us to get through this with confidence.”
The Small Business Administration’s Paycheck Protection Program (PPP) is a small business stimulus program included in the federal government’s $2.2 trillion Coronavirus Aid, Relief, and Economic Security (CARES) Act. The PPP initially provided $349 billion for SBA lenders like bankHometown to fund loans to businesses on a first-come, first served basis in order to guarantee eight weeks of payroll and other costs to help businesses remain viable. Funds were exhausted in less than two weeks, but Congress provided for additional funding capacity of $320 billion. To qualify, businesses must have 500 or fewer employees and demonstrate that they have been negatively affected by the Coronavirus. If used for payroll and other qualifying expenses, the loans are forgivable.

(Pictured L-R) bankHometown President and CEO Robert J. Morton; Athol-Orange Community Television Executive Director Carol Courville; bankHometown Vice President and Commercial Loan Officer Christina DiRusso and Athol office Assistant Vice President and Branch Officer Marc Ostberg.
The program also helped bankHometown customer Athol-Orange Community Television, a non-profit public access station centered in Athol. Executive Director Carol Courville said AOTV was luckier than most non-profits in being able to rely on funding from cable subscriptions but that she and her board quickly saw the potential for the pandemic’s long-term negative effect in the form of cancelled fundraising events and other sponsorships.
“We knew we weren’t going to be able to do the type of fundraising necessary to continue our mission, and that hurt us a lot,” Courville said. “We knew right away that this would be a long haul and that we could have budgetary issues that lasted well into the fall and through the rest of the year.”
Courville said that securing funds from the PPP was an enormous relief both mentally and emotionally on herself and her one full-time and three part-time employees, who could then work from home to create the station’s programming without worrying about potential layoffs.
“Taking that burden off the staff’s shoulders gave them security and that was golden,” she said. “They didn’t have to worry about raising funds or losing their jobs while completely changing the whole way we provided services and quickly adapted to new technology to produce government meetings and other programs. It would have been overwhelming.”
bankHometown’s commercial lending teams worked tirelessly to submit applications on behalf of hundreds of its small business customers like Cleartech and AOTV, knowing that for many business owners, timing was critical.
“These are trying times, and we understand the financial situation our customers are facing and the negative impact it can have on their business, the staff, and the community,” said bankHometown President and CEO Robert J. Morton. “We moved quickly to get these funds in our customers’ hands so they could meet all of their obligations. As a community bank, this is what we do and I’m proud of our ability to help local organizations,” he said.
Despite national reports that some PPP funds went to larger businesses, approximately 60 percent of the PPP loans bankHometown processed were less than $50,000 and more than 90 percent were less than $250,000, indicating that on the local level, the program has benefitted the small businesses for which it was intended.
Courville credits bankHometown Vice President and Commercial Loan Officer Christina DiRusso as well as the bank’s Athol office Assistant Vice President and Branch Officer Marc Ostberg for helping AOTV secure their economic lifeline quickly in the first round of the PPP, when colleagues at other small businesses were having trouble getting a call back from bigger banks.
“Christina called me back the first day and made it easy for me. She took me through the whole application process, which was really designed for businesses and not for not-for-profits,” Courville recalls. “That’s why working with a local bank like bankHometown was so important. It made a big difference to know that you could talk to someone. They made it happen.”
“We couldn’t have kept afloat if the money ran out,” she added. “So I just want to thank bankHometown.”
Fields said he didn’t realize how unusual his strong business relationship with bankHometown’s DiRusso and Leominster office Assistant Vice President and Branch Officer Donna Daigle was, until he heard from colleagues in a global entrepreneur forum who voiced frustration in getting their banks to assist them with their PPP application or even return their calls.
“With the PPP, I was always informed and knew where I stood, so I just assumed that this was how it got done, this was the norm,” he said. “But my fellow entrepreneurs were struggling through the process and experienced at least two weeks of unnecessary anxiety that I never felt. That’s when I realized how special my partnership with bankHometown was.”
Fields said he was approved and had the funds in-hand quickly while more than half of the entrepreneurs he connects with were still struggling to apply, proving that a local banking relationship is key to sustaining small business.
“They have your back and are part of your business. They’re an advocate working for you,” he said. “Now more than ever, I’m a cheerleader for bankHometown.”
About bankHometown
Founded in 1889, bankHometown is headquartered in Oxford, Massachusetts, and has $1.0 billion in assets and 15 branches located throughout central Massachusetts and northeastern Connecticut. Through its sponsorship and charitable giving program, bankHometown and the Hometown Bank Community Foundation support non-profit organizations and causes throughout Worcester and Windham Counties. In 2019, the bank and foundation donated more than $328,000 to nearly 270 organizations. Over the last four years, the program has donated more than $1.1 million. For more information, visit bankhometown.com.
Effort will mobilize sewing-enthusiast “Rosies” and corporate partners to join AIS in creating and sponsoring donations of high quality, reusable face masks

The Sew the Masks campaign is mobilizing AIS sewing professionals as well as private, individual sewing enthusiasts – known as “Rosies” – to create high-quality masks from AIS-sourced materials and donate them to healthcare providers, first responders, essential workers and others at risk in the fight against COVID-19.
“No healthcare worker, first responder or other front-line employee should be worried about access to personal protective equipment such as masks. Yet we continue to see mask shortages among the people most at risk of infection,” said Bruce Platzman, CEO of AIS. “We strongly believe that high quality, comfortable, washable and reusable masks can make a big impact. And we are actively recruiting sewing enthusiasts across the country – along with corporate partners—to join this effort. Collaborate with AIS and the United Way and let’s collectively donate one million facemasks to those most in need.”
The Sew the Mask program has four simple steps:
“We are proud to partner with AIS to provide these high-quality masks to those most in need. We think this initiative is an effective and creative way to rally the public, to create opportunities for volunteers to support their local community from the safety of their own homes, and for local businesses to engage in a meaningful effort to promote public safety during this unprecedented crises,” Kory Eng, President and CEO of the United Way of North Central Massachusetts shared.
AIS also allocated a production line of its employees in early April on the manufacturing floor to make these masks, featuring antimicrobial covers that repel moisture and a non-treated, comfortable inner layer filter of polypropylene. AIS masks are already helping protect healthcare workers at UMass Medical Center and Brigham and Women’s Hospital, as well as first responders around Massachusetts and others.
“Our company has donated thousands of these masks already to hospitals and first responders across Massachusetts. But the need is so great, we could never do alone what we can do with others. We are pleased to partner with the United Way of North Central Massachusetts, joining together as part of coordinated effort,” said Platzman. “We think there are many potential ‘Rosies’ out there ready to donate their skills and time to ensure high-quality PPE is there when these essential players need it. And we’re seeing many caring corporate citizens in New England and around the country wanting to partner with us to sponsor the effort to coordinate mask donations in their communities and across the United Way’s vast network.”
One of the illustrations featured in the original Rosie campaign artwork is a representation of a real life “Rosie”, MJ, who works at AIS as in shipping. She has a deep compassion to help those around her. AIS was inspired by her effervescent energy, self-less dedication to others, and roll up your sleeves attitude as a role model for the program. Illustrations created by Lindsey Platzman.
For more information, to become a “Rosie” or to learn about corporate partnerships and sponsorship of mask creation and donations, visit www.sewthemasks.com.
ABOUT AIS
AIS, headquartered in Leominster, Massachusetts, is a leading manufacturer of commercial office furniture and boasts one of the most impressive stories of growth and success in the furniture industry. Founded in 1989, the company is known for offering market-relevant, feature-rich product lines that entice designers and support the diverse needs of end-users while offering exceptional value. AIS is an innovator that leads the industry in
sustainable, lean manufacturing, lead-time performance and manufacturing flexibility. AIS has permanent showrooms at its Leominster headquarters and also in Chicago, New York City and Washington, D.C. With locations across the U.S., AIS has more than 800 employees and over 1 million square feet of office, showroom and factory space. Sales for 2019 were $225 million. For more information, visit www.ais-inc.com.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA