Donations part of multi-tiered approach to provide customers with financial assistance
HAMPTON, N.H., April 1, 2020 — Unitil Corporation, (unitil.com), a provider of natural gas and electricity to customers in New England, has donated $225,000 to help customers with their utility bills and other pressing needs during this difficult time.
Unitil has created the Unitil Customer Assistance & Recovery Effort (U-CARE) Fund and has donated $150,000 directly to Community Action Programs (CAPs) working locally in Unitil’s service territories to provide direct utility assistance to residential customers impacted by COVID-19 related job loss or reduced wages. The remaining $75,000 will be donated to COVID-19 based programs at agencies, such as the United Way, to combat food insecurity, homelessness, mental health, and substance abuse, while also supporting first responders where we can.
“As an organization, we care deeply about the well-being of our customers,” Unitil CEO and President Tom Meissner said. “The creation of this fund is part of a comprehensive plan designed to give families and businesses as much support as possible as the economic impact of the fight against this virus comes into focus.”
On top of the donations, Unitil has made the following commitments to its customers:
- Unitil customers will not have to worry about losing service while staying safe and caring for loved ones during this crisis. Until further notice, all shutoff and collection activities have been suspended.
- Unitil recognizes flexibility and understanding is required as we work together to protect both the local businesses that drive our economy and our loved ones most at risk from this disease. All late payment or non-payment fees are currently being waived.
- Unitil’s customer service team will work with you to set up a personalized payment plan designed to spread costs out over time.
- Unitil is working closely with federal and local assistance agencies. Our customer service team can discuss a wide array of assistance programs, including those available through the Low Income Home Energy Assistance Program (LIHEAP) which may be able to help.
Unitil urges all customers with financial challenges to reach out to their local CAP Agency or our own representatives at 1-888-301-7700 so we can provide assistance to get families through this ongoing crisis.
About Unitil Corporation
Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices and technologies that lead to dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 106,000 electric customers and 83,600 natural gas customers. For more information about our people, technologies and community involvement please visit unitil.com.