E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Every business goes through similar stages, no matter which industry it operates in. Knowing what stage your company is in can help guide you in focusing your efforts on the right activities for your current situation. Here’s an overview of the primary stages of any business.
This stage actually takes place before your business even becomes a business. In this phase, you’ll be developing your products or services, finding suppliers and other service providers, and establishing the goals for your company. Take the time to do ample research on the market you intend to enter so that you can set yourself up for success right from the start.
Once you have completed the planning process, it’s time to launch your business. This is the riskiest phase for any company in any industry. You’ll need to keep close watch on all company activities to ensure that your team is working on the most critical tasks in this delicate stage. It is also important to be flexible during this period as you gain feedback from your earliest customers. Don’t be afraid to tweak your offerings to better meet the needs of your customers.
By this point, your business should have a solid customer base and continue to bring in new customers. Your products and services should have reached their peak at this time as well. Your company’s cash flow should cover your ongoing expenses, and you should be able to see a bit of extra money to cover the expenses related to future growth.
Now is the time to start really pushing to grow your business. Draw on your existing customer base for referrals to keep growing your company. This phase is also the ideal time to think about adding new products or services to your arsenal. Use customer feedback to guide you in the best areas for your company to grow. Don’t forget about the importance of delegating once you reach this phase. Your team can likely handle many of the daily tasks you complete yourself, freeing you up to focus more on growing your enterprise.
In the maturity stage, you are running a successful business with stable income and high-quality products or services. Your customers are happy with your offerings, and your team is more than capable of handling their work load. At this point, you can keep doing what you are doing, sitting back to watch the profits roll in. You also have the option of selling your company. With this route, you can obtain a large windfall of cash and relieve yourself of the ongoing duties of running your business so that you can shift your focus to your next endeavor.
Although every business is unique, the stages that it will go through are common across all industries. It is important to know where your company falls in this hierarchy so that you know which tasks are most deserving of your time. The better prepared you are for each stage, the easier it will be to progress to the next level.
If you are struggling with how to market your business in the current environment of uncertainty, you aren’t alone. Many members want to get the word out that their businesses are once again open for trade. However, some don’t quite know how to advertise without seeming insensitive to the realities of the global pandemic. Fortunately, small business owners can look to big brands for guidance and inspiration.
Visual communication speaks as loudly as spoken words when you advertise your brand. Here are a few tips to help you avoid insensitivity in your messaging:
Although people are concerned, your brand message doesn’t have to be grim. Look to your brand voice to guide you through your campaign planning. Your ads should reflect what’s going on in the world without being sad. The purpose, mission and vision of your brand will guide you. What does it mean in terms of COVID-19 and how you can still serve your clients?
Now is the time to be human and personable. Offer real emotion and hope in relation to how your product can still fulfill its function. A reminder of life beyond COVID-19 may inspire hope in your audience.
Create brand stories if your product can make life in quarantine better. Does you product provide entertainment at home? Will it help people maintain no-contact transactions? Clarify what your brand can do.
Even if your product or service can’t directly alleviate life in quarantine, you can still educate and encourage people to stay home and stay safe.
We chose three examples of big brands that turned a negative into a positive and focused on supporting customers concerned about the coronavirus. Use these examples to motivate your rebranding throughout the global pandemic and economic crisis.
With compassion and humanity, you can come up with creative ways to connect with clients focused on their health and well-being. Inspirational, well-informed ads can help you get your products to customers that can still benefit from them.
Leadership comes in many forms, from those who inspire dedication and support to those who rule through fear and intimidation. A true leader is someone who can command those under them without having to resort to extreme tactics. Many great leaders share some common traits, so work to improve these qualities in yourself to establish yourself as a leader in your community.
You won’t get very far as a community leader if you don’t have a destination in mind. In order to get your friends and neighbors to rally around you, they need to have a sense of what your goals are for the community. Take the time to think about what it is that you want for your neighborhood, and find out whether others share your vision. This way, you can all begin to work together towards a common goal.
One of the marks of a great leader is the ability to recognize when you don’t know something. Admitting that you need outside help or advice is not a sign of weakness but rather a show of wisdom. Just because you ask for help doesn’t make you any less of a leader. Of course, you don’t want to discount your own knowledge, as you have a unique perspective to offer your community. The key is to recognize when others are more qualified to handle certain tasks. True leaders know when to do the work themselves and when to delegate.
Some people seem to have a quality about them that just draws people to them, even if you can’t pinpoint what it is exactly. You’ll need charisma to succeed as a community leader because you need to be able to persuade people to listen to what you have to say. Take every opportunity you can get to refine your public speaking and networking skills. As you continue to rise through the ranks of your community, you’ll need to draw on these skills more and more frequently.
A true leader knows how to maximize other people’s strengths by encouraging and supporting them. Rather than clawing your way to the top by tearing down those around you, it is far better to build yourself up by building a strong team. With everyone working together, the entire team gains greater recognition, and as the leader, you’ll get the most recognition of all. You’ll get greater loyalty from your team as well, as they’ll be more inclined to support you when they feel valued and that their skills are being put to good use.
You won’t become a community leader overnight, so you’ll need to have the patience necessary to gradually build your audience over time. If you take the time to get involved in your community and listen to what your peers are saying, you’ll establish yourself as an active member of society. Over time, your neighbors will start to get to know you and value your opinion. As you continue to grow and expand your influence, you’ll be well on your way to establishing yourself as a community leader.
There is no time like the present to start grooming yourself to become a pillar of your community. Focus on self-development and improving the community around you, and the rest will eventually fall into place.
Free to Attend

Join us for a 4-webinar series (1 hour each) that bullet point out what you need to do. In partnership with Fitchburg State, the Safety Trainers will deliver this information in a manageable and organized system for you to take immediate action on implementing controls, training and updating your policies to protect your business and your employees.
Who should attend? Anyone in your organization who is now part of a team or is responsible for managing health and safety in your workplace. This will help you to get your business and employees back to work making everyone’s safety and health a top priority.
Navigating the alphabet soup of regulations. You will learn all areas of your business where you will need to make changes and considerations for new rules, new equipment, new processes and adapt the factors you consider in decision making.
Who will be your COVID-19 Safety and Health Coordinator? Where should you begin when setting up the COVID-19 Coordinator, Emergency Response Team and/or Safety Committee to Manage COVID-19 Best Practices, Changes in Regulation and Implementation? We will walk you through the areas of consideration and SIGNS, SIGNS, and SIGNS.
New Rules. New Procedures. Which ones should I apply to our business?
Engineering and Administrative Controls to all areas of your operations will be the key to keeping your staff safe and your business open. Learn the Hierarchy of Controls Methodology. In this series, we will give you several options to consider in many areas of your business to include but not limited to:
I Didn’t Know I Needed to Do All of That to Disinfect and Clean Safely?
Using OSHA, CDC, EPA and FDA to make changes to your housekeeping process to include trash, sanitation, laundry and disinfecting, HazCom Policy, Hazardous Chemicals, personal protective equipment use and training. We will answer questions like; Do I need N95 respirators? Will a cloth mask work? Handwashing vs. Antibacterial agents? Do I need a flammable storage cabinet for hand sanitizer and isopropyl alcohol? How do I get an EPA approved disinfectant for COVID-19? Where can I buy PPE?

Giulio G. Greco, Chairman of the Board. Greco has previously served as Chairman from 1994-1998 and again from 2008-2011. Greco was presented the Volunteer of the Year Award from the Cooperative Credit Union Association (CCUA) during the Awards of Excellence held at the 2019 Annual Convention. Greco has served on the Board since 1978.
Michael J. Sauvageau, Vice Chair. Sauvageau has been on the Board since 2007 and most recently held the position of Chairman from 2016-2020. Sauvageau serves on LCU’s Executive, Audit and Compensation Committees.
Nancy L. Graves, Treasurer. Graves serves on the Executive, Credit, Investment, and Advisory Committees. She has served on the LCU Board of Directors since 2004.
Joyce A. LaFleur, Assistant Treasurer. LaFleur serves on the Executive, Audit, Investment, and Advisory Committees. LaFleur has served on the Board since 2007.
Joseph V. Quintal, Clerk. Quintal serves on Executive, Audit, Compensation, Investment and Advisory Committees. Quintal has served on the Board since 2006.
Joining the officers on the 2020-2021 Board of Directors are, Amedeo E. Bilotta, Bruce J. Bollivar, Robert J. DelleChiaie, Joyce G. Leger, Henry C. Kulik, Jr., and Richard A. Sheppard.
Founded in 1954, Leominster Credit Union (LCU) is a member-owned, not-for-profit financial cooperative with a full range of deposit, lending and other financial services. Headquartered in Leominster, Massachusetts, LCU is proud to claim nearly 50,000 members and more than $700 million in assets. LCU has seven branch locations in Leominster, Clinton, Holden, North Leominster, Sterling and Worcester with ATM services at all branch locations. LCU also provides 24 hour banking via Mobile and Online services. Visit leominstercu.com or call 800-649-4646.

Front Row (L-R): Guilio G. Greco, Chairman of the Board; Michael J. Sauvageau, Vice Chairman.
Back Row (L-R) Joyce A. LaFleur, Assistant Treasurer; Nancy L. Graves, Treasurer; Joseph V. Quintal, Clerk
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA