E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Demand for restaurant take-out and delivery food has skyrocketed, a trend that’s likely to continue into the foreseeable future. Restaurateurs who want to stay competitive are faced with some tough choices — do they link up with a third-party food delivery service, hire their own delivery driver, or simply say ‘no’ to deliveries altogether?
Third-Party Delivery is Costly
Like any business, on-demand food delivery companies charge a service fee. That fee varies depending on your location, and it can be a percentage of the total bill, a flat rate (‘bag fee’) or a combination of the two. There’s also a tip option customers can select on most food delivery apps, and some services charge extra during busy periods, a practice known as ‘surge pricing’.
The catch is that food delivery apps make money by charging fees to both the consumer and the restaurant. Contrary to what you might expect, restaurant owners also pay commissions on each order, and that can quickly eat into the already-slim profit margins in the industry.
To compensate for the extra operational costs that comes with linking up to a delivery service, many restaurants have a special, higher-priced menu just for their app-based deliveries. While this makes sense from a budget standpoint, it’s a practice that can anger customers who don’t know how popular delivery apps such as Uber Eats, Grubhub and Doordash work.
Quality Can Be Questionable
Some folks who work for food delivery apps do a fantastic job when it comes to delivering your orders quickly and with the level of customer service you’d expect, while others simply don’t.
Using a third-party food delivery service means putting your product into the hands of someone that’s been screened, trained and hired by another company. You give up the usual control you have when you recruit and hire your own delivery staff, and that can be risky.
Using a Delivery Service May Boost Your Business
While there’s a lot of cons when it comes to using a third-party food delivery service, signing up with these app-based businesses can be a smart move in the right circumstances.
Increasingly, consumers are turning to food delivery apps for everything from their working lunches at the office to Friday night meals with friends. Restaurants that sign up with a delivery service often find they’re getting orders from first-time customers, and that can translate into ongoing sales and in-restaurant visits.
Food Delivery Apps Are Cost-Effective for Some Restaurants
Food delivery apps can be a cost-effective way for restaurants to offer deliveries without incurring the costs associated with hiring a dedicated delivery driver. Food delivery services are on-demand and scalable, and that’s idea for restaurants that don’t need a full-time driver.
If you’re a restaurant owner or manager who is considering signing up with a third-party food delivery service, take the time to weigh the pros and cons for your particular situation. As with all business transactions, be sure to read the fine print and ask other restaurateurs about their experiences before deciding if partnering with a delivery app is right for your company.
How To Get Your Mindset Right When Everything Feels Wrong
You want to grow your local business and treat your employees and customers right. But sometimes it’s hard to keep your mind focused on what you know you should be doing. We understand how easy it is to fall into doubt, worry, or even mental paralysis, especially when everything around you feels wrong somehow.
But we believe in you and in your business. That’s why we’ve put together this list of tips to help you keep your mindset in the right place and stay focused on the things that matter most right now. Take a look.
If your mental intake is focused on doom, gloom, and uncertainty, your mindset isn’t going to be a healthy one. Instead, give yourself permission to step away from current news, and open your mind to healthier input. That might be anything from funny YouTube videos to a chapter of a novel you’ve been meaning to read for years. You’ll return to your tasks with a healthier mindset and renewed energy.
Thinking about others and what they need is a sure-fire way to get your mindset right. Whether it’s overtipping your food delivery person with a kind note, checking in with the cleaning staff at your business to make sure they’re okay, or driving by a child’s house to wave them a happy birthday, you’ll feel stronger when you express generosity and thoughtfulness to others.
It’s easy to think of your mind as something separate from your body, but times of crisis make it clear how very interconnected they are. Stop every hour to spend 30 seconds breathing deeply. Even if you can’t go to the gym, take a walk or do some light exercises at home. While a little comfort food is understandable, don’t neglect the veggies and fruits that give you the vitamins and nutrients you need to stay healthy. And allow yourself to go to bed a bit earlier or sleep in a bit later to help boost your immune system as well as your mindset.
Some people use lists to stay in control of their world — and it’s also a good way to keep your mind focused. More broadly, it can also be helpful to write down how you’re feeling in a time when everything feels a bit off. Write down the best and worst-case scenarios to keep your mind from spinning in circles, or start a journal to chronicle what you’re going through. Often the act of writing something down on paper (or on a screen) can help you purge the associated feelings and get your mind back in gear.
When you adjust your mindset by focusing outward rather than on what seems wrong, you improve not only your own sense of focus but also your relationships with those around you. Bypassing the negative messages that sometimes seem to assault your mind to focus on the positive instead can help you face whatever comes next with hope and determination.
Teachers, staff and many students at day care centers and after-school programs will be required to wear masks indoors after Labor Day, but Education Secretary Jim Peyser on Tuesday told the board that licenses early education providers that a vaccine mandate may be out of their control.
The Board of Early Education and Care voted unanimously to align its masking policies for programs under its oversight with those being deployed in K-12 public schools as children across Massachusetts return to in-person learning over the next couple of weeks.
Commissioner Samantha Aigner-Treworgy requested and received the permission to implement the masking policy across the early education sector as COVID-19 cases fueled by the spread of the Delta variant continue to rise, and have been recorded in early education settings.
While the chair of the board said the “best line of defense” remains getting as many teachers and staff as possible vaccinated, Aigner-Treworgy said the decision to return to mask wearing stemmed from the trends in COVID-19 transmission and a desire to be consistent for children who may attend school and after-school programs in various districts.
“With schools reopening in the weeks ahead and the action by (the Department of Elementary and Secondary Education) board, we really are asking you all to come together today to recognize the COVID-19 crisis continues to challenge families and providers,” Aigner-Treworgy said during an emergency board meeting on Tuesday morning.
All employees and children age 5 and older enrolled in state-licensed day care, after-school and out-of-school programs will be required to wear masks indoors beginning Sept. 7, and younger children between the ages of 2 and 5 who can “safely and appropriately wear, remove, and handle face masks” will be “strongly encouraged” to wear one.
The policy applies to adults regardless of vaccination status, and does not have an expiration date. The EEC policy notes that by federal public health order, all children over the age of 2 and staff are required to wear masks on child care transportation.
Gov. Charlie Baker, who held a press conference shortly before the vote, said he agreed with the department’s approach.
“I think they’re viewing that at this point in time as an appropriate measure as, you know, school starts and as people start incorporating more of those early ed programs into their daily lives, I think it makes sense,” Baker said.
The board also voted to give Aigner-Treworgy the authority to relax some of the early education teacher credentialing policies to increase the pipeline of people willing to take jobs in day care and after-school programs.
Aigner-Treworgy said she will present a formal plan to the board at its Sept. 14 meeting, but described the relaxed protocols under consideration as changes that would be temporary and would not detract from the health and safety standards.
“What we’re hearing is that even as people think about compensation and addressing benefits, that it is a hard sell for people to come back into a workforce during a health crisis and be able to play this critical role for the commonwealth, but also accommodate their own needs around child care and their personal needs as they step back into the workforce,” Aigner-Treworgy said.
Education Secretary Jim Peyser told several of the board members that should COVID-19 conditions reach the point where the board wanted to consider a vaccine mandate for early education teachers and staff, an order from the Department of Public Health would probably be required to add the COVID-19 vaccine to the list of required vaccinations.
Peyser said many of these private employers may choose to implement vaccine policies on their own, and EEC Board Chair Nonie Lesaux said “there may be a moment when the data suggests we absolutely owe it to the children.”
“Foremost, we want to encourage vaccine uptake among the adults who are with children, obviously. That is our best line of defense at this moment while our youngest children in particular are not able to be vaccinated,” Lesaux said.
The department does not track the ages of students enrolled in EEC-licensed programs, but Aigner-Treworgy said the majority of enrollees are under 12 and therefore ineligible at this time for a vaccine.
The commission said that over the past two weeks more than 150 towns have reported an instance of COVID-19 in a family care setting, and 1,300 group and center-based programs had had an incident.
Though more than 900 clinics are in operation and early education providers can request an onsite mobile vaccination unit through a state-run portal, Lesaux said conversations with Peyser, Aigner-Treworgy, the Executive Office of Health and Human Services and the Department of Public Health are ongoing about ways to improve vaccination rates among teachers and families with children enrolled in early education programs.
“We’ll keep in touch on that initiative as it further unfolds,” she said.
While teachers unions have expressed interest in a vaccine mandate for school employees, Baker has suggested that those decisions must be made locally where officials are in charge of collective bargaining with teachers and staff.
Aigner-Treworgy said the child care sector is also different because many of the providers are private employers whose businesses operate with the tuition revenues paid by parents.
While officials said 90 percent of early education providers have reopened since the peak of the COVID-19 pandemic, staffing remains a challenge.
Aigner-Treworgy said the department will continue its subsidy policy of paying based on enrollment and not attendance in order to not “penalize” families who choose to keep their children at home at any point due to the pandemic.
The commissioner said 75 percent of providers also applied for grants from the $314 million in American Rescue Plan Act funds designated for Massachusetts early childhood education providers, and those monthly aid payments began arriving for thousands of providers on Monday.
The temperatures may have suggested the dead of summer, but preparations were in full swing this week to welcome students and employees back to classrooms and offices in the fall with COVID-19 still swirling in the hot, humid air.
Gov. Charlie Baker set the bar last week with a no-alternative vaccine mandate for thousands of executive branch employees, but as his administration opened negotiations with unions on the details of that policy, other public officials and agencies used the administration’s approach as a blueprint.
Senate President Karen Spilka announced that all Senate lawmakers and staff would have to be vaccinated by Oct. 15, though the Ashland Democrat said the date for a full return to the State House — a building still closed to the public — remains undecided.
The Massachusetts Gaming Commission also followed the governor’s lead and voted to require the vaccination of all its employees by Oct. 27 as it prepares to fully reopen its downtown Boston office on Nov. 1. The commission is giving its workers two weeks to either prove they have been vaccinated, schedule an appointment or make their case for a religious or medical exemption.
“I absolutely think given the state of affairs this is the way to go,” Gaming Commissioner Eileen O’Brien said, alluding to infection rates that are on the rise.
Mandating vaccinations became an easier decision to make after the Food and Drug Administration gave full approval to Pfizer’s shot, no longer authorized just on an emergency basis. Still, work-from-home and hybrid models will be very much the norm as workers return from vacations and settle into a post-Labor Day rhythm.
While businesses and government agencies consider ways to structure a more flexible work environment, education officials are crossing their fingers that the days of remote learning are behind Massachusetts students and teachers.
With all schools preparing for a full reopening to start the 2021-2022 school year, Education Commissioner Jeff Riley secured the authority he needed from the Board of Elementary and Secondary Education to implement a universal masking mandate.
All students, teachers and staff over the age of 5 will be required to wear masks indoors, regardless of vaccination status, to start the school year as the Delta variant has fueled a resurgence of infections and students under 12 remain ineligible for a vaccine.
The board voted 9-1 to support the administration’s school masking plan, which would allow middle and high schools to revisit the issue after Oct. 1 if schools can achieve a vaccination rate of at least 80 percent.
Board member Paymon Rouhanifard cast the lone vote against masks, calling it “just, frankly, really bad public policy” to tie the proposal to vaccination rates. He said he thinks linking it to community spread of the coronavirus would have been a “more reasonable” alternative.
Republican Geoff Diehl, who is running for governor, said he believes the more reasonable thing to do would be to let parents make their own decisions about the health and safety of their children. Diehl, a former Whitman lawmaker, labeled Baker’s latest steps to control the spread of COVID-19 “government intrusion over parental and personal choices in our lives.”
Public opinion, however, is not exactly on Diehl’s side.
The most recent MassINC poll found broad support for masking in schools, even among Republicans. Democrats running for governor would like to see the boundaries pushed even further.
Sen. Sonia Chang-Diaz and Danielle Allen both called for vaccines to be made mandatory for school personnel, and Chang-Diaz suggested Baker start a public process now to begin developing a vaccine credentialing system as more businesses — for both workers and patrons — are beginning to require proof vaccination.
Attorney General Maura Healey, who is still deciding whether to join Chang-Diaz on the gubernatorial campaign trail, said she thinks it’s too soon to say whether vaccine passports would be beneficial, or even necessary given the ease with which some fear vaccine cards could be forged.
“If certain things need to be designed or systems created then I think we should be open to doing that. I just don’t have a sense right now, to be honest…of how pervasive this is as a problem,” Healey said during a radio appearance.
Baker was noticeably quiet this week, but also went on the radio to donate and help raise money for the Jimmy Fund, spending more time during his WEEI interview talking about Tom Brady and Charlie Watts than any public policy.
Baker did, however, record a two-part interview with Jon Keller that will begin airing this Sunday before he and First Lady Lauren Baker headed out of town for the weekend on a “personal trip” to Tennessee.
Speaking of travel, Congressman Seth Moulton made international news when he and U.S. Rep. Peter Meijer, a Michigan Republican, snuck away on a secret reconnaissance mission to Kabul in defiance of the State Department and other agencies.
Moulton and Meijer, both veterans, wanted to observe first hand the conditions on the ground as the United States continued to evacuate American and Afghan allies from Afghanistan, but the trip drew strong condemnation from many who accused the pair of staging a political stunt and distracting from the mission on the ground.
Moulton rebutted that criticism, and the pair was back on U.S. soil by the time the Kabul airport became the site of a deadly terrorist bombing that killed dozens, including U.S. soldiers.
The Bakers may be making the most of the waning days of summer, but chances to win $1 million by getting vaccinated are over.
The final two winners of the VaxMillions sweepstakes were drawn this week, with the prizes going to Leominster’s Cynthia Thirath and Gretchen Selva, a sophomore at Four River Charter Public School in Greenfield, who hopes to study music.
It may never be known how many of the 2.5 million entrants in the vaccine Lottery got the shot just for a chance to win, but Treasurer Deb Goldberg is convinced that at the end of the day it was a “win-win for everyone.”
Rep. Andy Vargas is hoping it will be a win-win just for him in the 2022 primary and general elections as the Haverhill Democrat first elected to the House in 2017 launched his campaign for state Senate this week. Vargas is running in the district currently represented by Sen. Diana DiZoglio, who is running statewide for auditor. If elected, he would be the first Dominican-American to be sworn into the Massachusetts Senate.
Long before that race is decided, a new state representative from the 4th Essex District will be seated in the House.
Rep. Brad Hill plans to leave next month to become the newest member of the Massachusetts Gaming Commission, and the House this week set the election dates to replace him. The primaries will be held on Nov. 2, followed by a general election on Nov. 30 as the Republican Party — down to 30 seats in the House — attempts to stop the bleeding and hold on to a seat held by Hill since he was first elected in 1998.
Trailing in new public and internal polls released this week that showed City Councilor Michelle Wu leading the pack to become the next mayor of Boston, Mayor Kim Janey pulled back the city’s waterfront redevelopment plan, casting fresh doubt on plans for 600-foot tower on the site of the Boston Harbor Garage next to the New England Aquarium.
There’s intense interest in what happens to Boston’s waterfront, and understandably so, but Hampden District Attorney Anthony Gulluni wishes just a little more attention could be paid to properties not along the eastern seaboard.
Gulluni pulled his staff from the Roderick Ireland Courthouse in Springfield on Wednesday where he said the conditions of the building had deteriorated so much that visible mold was growing in parts of the structure.
Until a remediation team could conduct a thorough decontamination of the building, Gulluni said prosecutors would only work inside on an as-needed basis for trials and other proceedings, but he also said it was time to put a more permanent solution on the books.
“I believe that if we were farther east this building would have been replaced a long time ago,” Gulluni said.
Ms. Joanna Belanger freelanced for Sitka Creations during 2020 and early 2021. Sitka Creations is pleased to announce that Ms. Belanger is now part of our in-house team, as of July 2021.
In early 2016 Ms. Belanger began working in social media while employed at a day spa in Central Massachusetts. Her commitment to working in social media became stronger when she saw the importance of these digital connections during the spring of 2020 as face-to-face connections were greatly reduced because of the pandemic. During this time, Ms. Belanger found creative ways to use social media connections to buoy sales of beauty products for the day spa while services could not be provided because of Covid-19 restrictions.
Ms. Belanger says of Sitka Creations, “I’m feeling very blessed to be working with the Sitka team! I love working with this group of strong, creative, and inspiring women! Sitka Creations has a lot to offer companies that are looking to stand out in both the physical and digital marketplace. I am excited to see what we will produce as we learn from each other and work together.”
Sitka Creations is a design studio that provides creative solutions for businesses through WP website design, graphic design, social media management, web hosting, photography, PR, and content writing. Women-owned and operated, located in Shirley, MA.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA