E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
The Community Leadership Institute is now accepting applications for the 2021-2022 program year. The Community Leadership Institute began in 1988, known then as Leadership North Central. Over the last 25 years, more than 275 participants have graduated from the Institute and become leaders in their communities, with over 100 in the last five years. Participants for the Institute are sponsored by their business and are seen as leaders or potential leaders within that company. The best leaders know that training their successors to be competent, knowledgeable and well-connected community leaders is crucial for the North Central Massachusetts community’s economic vitality. The Community Leadership Institute was developed to support the access to region’s many organizations, industries and business leaders as part of the succession plan not only for individual businesses but for the community at large in this 21st century technology and knowledge-driven economy.
Deadline to apply for the 2021-2022 Community Leadership Institute is August 27, 2021.
Please contact Kat Deal with questions regarding the Community Leadership Institute at 978.353.7600 ext. 235 or by email .
Governor Charlie Baker today is urging the people of the Commonwealth to prepare for Hurricane Henri, which is expected to affect much of the Commonwealth beginning Saturday night into Monday, including the potential for strong winds, heavy rain, flooding and power outages. The Baker-Polito Administration is advising everyone to avoid unnecessary travel and for those planning to visit the Cape or Islands this weekend to delay trips. For those that have already traveled to the Cape or Islands for the weekend, they are advised to consider leaving on Saturday or extend their travel plans through early next week.
Governor Baker also today activated the Massachusetts National Guard under state active duty to fulfill highwater rescue, debris clearing and public safety support from impacted communities. The activation order allows for up to 1,000 guardsmen and will remain in place until support is no longer needed.
Tropical Storm Henri is projected to become a hurricane and significantly impact much of Central and Eastern Massachusetts, including Cape Cod and the Islands, and the South Coast. Hurricane force winds and substantial storm surges in coastal communities are expected. Additionally, the majority of Massachusetts is projected to receive a significant amount of rain, particularly from Greater Boston to Worcester County. All residents are advised to begin storm preparations today, and to pay close attention to local weather reports to monitor the track of the storm.
Residents can call 2-1-1 to obtain disaster information and call local public safety non-emergency phone numbers or town halls for local questions. Property owners are encouraged to take photos or videos to document any damages to property and to contact their insurance company.
This storm could cause power outages impacting at least 100,000 residents, and possibly as many as 300,000, and utility crews are being staged to assist in restoring power. For power outage updates and specific restoration times by town, check the Eversource outage map at outagemap.eversource.com or call Eversource at 800-592-2000. Residents should use generators and grills outside because their fumes contain carbon monoxide and make sure their carbon monoxide detectors are working. People are also reminded to stay away from any downed utility wires.
The Baker-Polito Administration remains in close contact with the Massachusetts Emergency Management Agency (MEMA), National Weather Service, Massachusetts Department of Transportation (MassDOT) and State Police (MSP) to monitor the forecast and will work to alert the public with important updates or notifications.
MBTA: The MBTA is currently operating normal scheduled service on all modes, but anticipates delays or service disruptions, particularly in low-lying areas and sections of the rapid transit system where trains are powered by overhead wires. Keolis and the MBTA will closely monitor weather forecasts to assess expected and real-time conditions related to scheduled service and operations. The MBTA is encouraging its customers to get service information by signing up for T-Alerts, following @MBTA and @MBTA_CR on Twitter, and using the MBTA commuter rail app.
Highway Safety: Traveling during the storm is expected to be hazardous, and residents are advised to plan ahead and stay home if possible. Do not drive in flooded areas. Currently, it is projected that the Route 128/95 and Interstate 495 corridors will be heavily impacted Sunday through Monday.
Public Safety: In addition to 1,000 National Guard personnel available to assist local and state agencies, Massachusetts State Police have moved additional Marine Unit assets into southeastern Massachusetts and will be prepared to move additional personnel or equipment to the islands if necessary. Additional MSP sections and units will have personnel ready to deploy into affected areas to boost staffing, and Troop commanders will determine whether to hold over shifts or call in upcoming shifts early based on storm projections. The Department of Fire Services likewise remains in contact with fire departments on Cape Cod and elsewhere to provide support before, during, and after the storm.
DCR Closures: The Department of Conservation and Recreation (DCR) will close state campgrounds beginning Saturday at 11:00 a.m. through Monday evening. DCR anticipates reopening campgrounds Tuesday morning. Campers with reservations are being notified by DCR and will be provided with a full refund. All campers on DCR campgrounds must check out and exit the property by 11:00 a.m. on Saturday. Beginning Saturday at the close of guarded hours, DCR will close all state pools and coastal beaches through Sunday. Additionally, all DCR-managed inland waterfronts will be unguarded on Sunday. DCR strongly encourages residents to avoid visiting state parks throughout the duration of the storm due to high winds rain, and potential flooding, and will implement closures of certain access roads, parking areas and parkways as necessary to protect public safety.
The State Emergency Operations Center at MEMA Headquarters in Framingham is activated and closely monitoring the storm and forecast to provide situational awareness. Please visit www.mass.gov/MEMA to learn what you should do before, during and after a hurricane or tropical storm.

First-of-its-kind lab to revolutionize banking processes and procedures
Fidelity Bank formally announced its Strategic Innovation and Optimization Lab, an internal consulting team to help the bank better serve clients through technology enhancements, process improvements, project management and data analytics to better understand and anticipate client needs.
“We make great improvements by collaborating with our colleagues who know banking inside out,” said Sheila Julien, Director, Strategic Innovation and Optimization Lab. “The lab brings expertise in some sophisticated technologies as well as systematic process improvement and project management. Together, we reimagine and reinvent our business processes.”
“The list of tools we can deploy to improve processes include data gathering and workflow, Microsoft® Excel® PowerQuery and macros, and Robotics Process Automation (RPA), which leverages trained bots to automate routine tasks through a user-friendly interface,” added Julien.
Three staff members are certified experts in RPA and have deployed nearly a dozen bots in the past year. These include daily execution of complex tasks and large-scale repetitive tasks for major projects, such as system conversions.
“We can handle projects with significant complexity to help navigate the technology race that many industries are facing,” said Jim Notaro, Vice President and Manager, Strategic Innovation and Optimization Lab. “But you’d be surprised at how much value we’ve created with tools most businesses already have today.”
For example, Notaro developed an internal document portal for easy storage and retrieval of imaged documents. “For years, we physically moved our documents between locations via courier or email, and then we would file the documents in an array of cabinets, all of which proved very cumbersome and inefficient,” added Julien. “By utilizing the document portal Jim developed, we ensure everyone has secure, easy access from their desktops to the information they need to do their jobs more efficiently.”
Additionally, the team utilized available technology to automate ATM balancing. “The process of balancing our fleet of ATMs used to take nearly 90 minutes each day to complete,” said Julien. “By studying the process and listening to colleagues describe their experiences doing this task, we were able to import the data and write the complex formulas to process most of the data automatically. Now it can be done in less than ten minutes each day.”
The lab also supports lines of business with complex data analytics requests. To add new advanced skills to the lab, two members of the team are pursuing advanced education in Machine Learning and Artificial Intelligence applications.
“Whether analyzing data, innovating processes, or managing a project for our internal clients, the lab follows the same C.A.R.E. process that our bankers use to help all our clients: We Collect information about their goals and their situation, Analyze the information, Recommend an approach, and Execute, all done with care,” added Julien.

The finalists for this recognition represent the best of the best. To be selected as a finalist, the chamber must have demonstrated organizational strength and made an impact on key community priorities, such as education, transportation, economic development and quality of life. The North Central Massachusetts Chamber was one of four finalists in its category – along with chambers in Cumming, GA; Leesburg, VA; and Tuscaloosa, AL.
“This year’s finalists are among the most impactful organizations within the industry,” said ACCE President & CEO Sheree Anne Kelly. “Following a tumultuous year, these chambers emerged as community champions, providing catalytic leadership to address their region’s greatest challenges and opportunities for prosperity.”
“While we are disappointed that we were not selected as the final recipient, we are very honored and humbled to have had the North Central Massachusetts Chamber recognized as a finalist for the 2021 Chamber of the Year Award. While we don’t do the important work we do for the accolades and awards, it is still very special to be recognized as one of the best chambers nationally by our peers.” said Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce. “We want to express our deep appreciation and gratitude to our Board of Directors, members, partners and communities for their contribution to our success.”
This is the second time that the North Central Massachusetts Chamber of Commerce has been honored as a finalist for the National Chamber of the Year Recognition – the first was in 2017. The North Central Massachusetts Chamber is the first chamber of commerce in Massachusetts and New England to have been named a finalist by ACCE for this prestigious and competitive recognition.
Monday, August 2 at 2:00pm
Registration required! Call 978-829-1789 or register online: www.fitchburgpubliclibrary.org
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA