E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
As the new year begins, small businesses are celebrating with employees and families alike. Holiday preparations go beyond planning parties and gatherings though as the new year starts and brings new opportunities that can be capitalized upon. Working within our community has shown that creating a marketing plan is the foundation for successful campaigns and new businesses. We’ve put together some of the key pillars of marketing plans to help boost our region’s businesses to new heights.
Creating a budget may seem like a straightforward endeavor but many businesses can struggle determining what’s worth being added to the marketing plan. One of the most common mistakes we see is setting expectations far too high and investing a large portion of the budget into various expenses that don’t create a return. It’s important to focus on the primary market that truly drives the business.
Once a budget is established the next difficult step is staying within the limits of that budget. Going over budget can stop a marketing plan in its tracks and have a negative impact on the other areas of the business an owner has to manage. Pulling funds between different projects can be a useful tactic but not if that money is being used for a fruitless endeavor. Making a marketing plan helps keep it contained without spilling over into other responsibilities.
The bones of a marketing plan are simple as they’re simply the milestones an owner wants to hit regarding sales, digital presence and product launches. While many sales endeavors can be carefully calculated using traditional tools, creating a strong presence online takes a unique touch that often requires outside assistance from a professional marketer or agency. Building upon existing networks can then add more eyes to every event, new product and sale that goes on.
Passing down details on the new goals and how resources will be allocated to reach them can keep all employees on the same page. Making sure they understand why certain team members are responsible for new tasks will create confidence in the new marketing plan. When employees can get behind the goals, it adds extra motivation and drive to achieve the goals set for the business as a whole.
It may seem tedious to outline processes for every aspect of a marketing plan but the value created goes beyond successful marketing. Processes help remove redundancies, improve productivity and save hours of unnecessary leg work that can be spent working on implementing the plan itself.
To create processes, an owner has to work with their team to decide on the channels being used to deliver ads and marketing material. Researching a target demographic can uncover how they primarily obtain their information. It could be a traditional source such as radio and local television or a digital delivery through social media platforms.
Keep in mind that every part of a marketing plan needs to be deliberate in planning and execution in order to maximize return on investment. When done right, a brand’s voice can shine through with every ad to create more meaningful connections. Following these basics to get started can give any business owner a strong start in the new year.
After months of hedging about the health of the state fund that pays jobless benefits, Baker administration officials have released a report showing three outstanding obligations on the $2.94 billion unemployment insurance trust fund leave it with a structural deficit.
The independent assessment of the fund, conducted for the state by KPMG, also found that a combination of early pandemic changes, including new programs, rapidly evolving guidance, and a new claims processing system and ad-hoc internal reporting, “ultimately fractured the connection between operational and financial functions” of the trust fund.
The fund is overseen by the state Executive Office of Labor and Workforce Development, and the KPMG report, released on New Year’s Eve, examines some of the fallout from a system overloaded with claims from March 2020 through May 2021. To highlight demands on the fund that stemmed from forced business closures, KPMG analysts estimated that total benefits paid in 2020 were nearly seven times more than all benefits paid in 2018 and 2019 combined.
The assessment, described by state officials as a “reconciliation project,” will inform ongoing deliberations about how much state government will need to borrow to keep the system solvent and benefits flowing. Gov. Charlie Baker in April 2021 signed a bill authorizing up to $7 billion in borrowing.
Labor and Workforce Development Secretary Rosalin Acosta last month said additional borrowing will be needed, with officials working to determine the extent of that bonding.
The report estimates the fund’s balance as of Nov. 30 at $2.94 billion, but highlights three issues – federal loan obligations, outstanding employer credits, and a reimbursement due to the federal government – that collectively push the fund into a $115 million structural deficit.
Outstanding federal loans loom as the largest outstanding obligation on the fund. KPMG estimates that Massachusetts owes $2.3 billion, due in November 2022, to the federal government to repay necessary borrowing during the pandemic.
The balance also includes $415 million in credits due to employers because of mid-2021 rate adjustments. The legislation providing employers with some relief from COVID-related charges was enacted in May 2021, after most employers had already paid their first quarter contributions. The credits will be applied to future employer assessments, reducing those contributions.
And independent analysts also identified the need for a one-time transfer of $300 million from funds currently held in the UI system to the federal government “to reconcile state and federal accounts now that emergency programs implemented under federal authority in 2020 and 2021 have come to a close.” State labor officials are awaiting guidance from the federal labor department “regarding administrative procedures to process this reconciliation.”
The assessment does not factor in $500 million in American Rescue Plan Act funding approved by the Legislature and Baker in December as a means of delivering some relief to employers who ultimately pay the assessments required to pay benefits and cover borrowing costs.
KPMG said testing will continue beyond the report’s issuance “to inform the corrective actions related to process and reporting.”
As we get ready for 2022, it is important to be aware of several changes to laws and policies that will have an impact on the business climate. Laws pertaining to minimum wage and PFMLA take effect at the start of the year. In terms of COVID-19, enforcement of a federal mask and vaccination requirement for large employers will depend on court proceedings slated for January 7, while several policies put in place at the height of the pandemic will expire in the first few months of 2022.
Minimum Wage/ Premium Pay: On January 21, 2022, several changes related to minimum wage are set to take effect as part of the Grand Bargain legislation.
Legal Holidays:
Paid Family Medical Leave (PFML):
COVID-19 Measures:
Join us on January 12, 2022 for the next edition of the Chamber’s Human Resources Council series. The January edition will feature a legal update from Attorney Corey Higgins,Partner at Mirick O’Connell. He will review changes occurring concerning employment, benefits, and more!This event will be online and recorded
Fitchburg Housing Authority Director of Customer and Application Services Yajaira Aldrich was presented with a certificate of appreciation at the FHA board meeting on last Wednesday morning at Daniel Heights, a thank you for her continued efforts in helping to provide housing for city residents.
“She has helped people in their worst conditions … and during pandemic she was always at her desk and available to help,” FHA Executive Director Doug Bushman said.
Aldrich was promoted to her position in August 2020 after being at the FHA since 2014 as a general clerk. She oversees staff responsible for all initial customer and application processing, including her hardworking assistant Sol Toro, and recently received her Massachusetts Public Housing Administrator certificate and completed a host of other courses in public housing and customer service.
“Thank you for the opportunity,” Aldrich said. “I love what I do.”
She said that when she was first approached by Bushman about taking over as director of customer and application services, she was hesitant to take the position.
“It caught me off guard, I slept on it for two days,” Aldrich recalled.
Once she decided to accept the offer, she hit the ground running. Bushman and the board members praised Aldrich for her tireless work ethic, noting her recent efforts with helping the survivors of the two city fires earlier this month and the resources event that took place for them at the Fitchburg Senior Center that the FHA was invited to.
“Your work with the victims of the Fitchburg fires was fantastic,” Bushman said. “You worked and stayed late.”
Bushman noted that besides him and FHA Deputy Director Andrew Skoog, the organization is “women-led and organized.” Aldrich said she is happy to help the people that the FHA assists.
“When people walk through that door they are not always at their best,” she said. “I’ve been there.”
Mayor Stephen DiNatale attended the meeting and gave props to Aldrich and the entire FHA team including the board for their dedication to city residents.
“This is a great organization,” he said. “You are providing such a wonderful service. I want to thank the board members who put their time into this.” Aldrich recently bought a house in the city.
“I’ve left the city, I’ve left the state, I’ve left the country, but I always come back,” she said. “This is home.”
Bushman said they “have not received one complaint concerning Yajaira’s interaction with the public or residents.”
“In fact, she is constantly praised for assisting people during their time of most need,” he said. “All of us want to thank Mrs. Aldrich for all that she has done for the FHA and the people we serve. She has set the example of what it means to be a great public servant.”
Fidelity Bank today announced it donated more than $400,000 to more than 220 worthy organizations, events, and causes in several Central and Eastern Massachusetts communities in 2021 through its LifeDesign Community Dividend, which is money the bank sets aside for this purpose each year.
As communities began to slowly recover from the pandemic over the past year, Fidelity Bank utilized its gifts to reflect on the positive impact organizations bring to the communities they serve while also encouraging colleagues to utilize their unique abilities and talents to improve the world they touch.
“This past year of giving back to our communities offered the opportunity to realize the collective impact we can have not only as an organization, but also through small acts of kindness we can provide as individuals every day,” said Ed Manzi, Jr., Chairman and CEO, Fidelity Bank. “Our LifeDesign Community Dividend allows us to put our mission into action in the communities we serve by using our hearts and our heads to help those in our community get where they want to be.”
Organizations receiving contributions in 2021 included Indian Hill Music of Littleton (soon to be Groton Hill Music Center when the organization opens its new home in Groton) to support outreach programs and provide scholarships for students at public schools across Fidelity Bank’s service area as well as Entrepreneurship for All, Inc., Black Box Theatre, Heywood Healthcare, Reliant Foundation, WooSox Foundation, March of Dimes Foundation, Needham Community Council, NewVue Communities, Inc., The Shine Initiative and the Worcester County Food Bank to name a few, as well as several causes promoted through Fidelity Bank’s weekly Caring Casual Fridays.
Fidelity Bank has given out approximately $2.75 million since the program was renamed in 2013.
We are pleased to announce that Stephanie Williams is joining Mount Wachusett Community College in the newly established role of Chief Diversity Executive.
Williams joins MWCC after severing as the Chief Diversity Executive for the City of Worcester where she was responsible for leading the City Manager’s diversity agenda. Prior to joining the City of Worcester, Williams held positions at the Department of Transitional Assistance, Anna Maria College, and Becker College.
“I am looking forward to bringing my experience both in and outside of higher education to MWCC,” Williams shared. “I’ll be working collaboratively with colleagues and students at the college to build upon the work their teams have done and develop something that will be as successful and equitable for everyone.”
Williams holds an MBA from Anna Maria College. She earned her associate degree in liberal studies at Quinsigamond Community College and her bachelor’s degree in psychology from Becker College.
“It is with great pleasure that we announce Ms. Williams has accepted our offer to join the college as our first Chief Diversity Executive,” stated MWCC President James Vander Hooven. “As we progressed through our nationwide search, it became very clear that Stephanie’s experience and passion have prepared her to meet the challenges and opportunities ahead here at the Mount. I would like to thank the search team, The Diversity Equity and Inclusion team, and the students who participated in the search and provided significant feedback throughout.”
As Chief Diversity Executive Williams will report directly to President Vander Hooven and serve as a member of the President’s Leadership Team. The Chief Diversity Executive will provide vision, leadership and oversight to programs, policies, and procedures related to MWCC’s commitment to social justice, equity, diversity, and inclusion and facilitates the integration of equity and cultural appreciation across all aspects of the college.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA