E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
An essential skill for any entrepreneur the ability to create meaningful connections via networking, also called network development. Creating connections with customers both old and new is important but creating a network of other entrepreneurs and business owners provides value customers can’t provide. Typically this comes in the form of insights and ideas from various industry experts looking to exchange tips and advice.
In it’s simplest form, networking is defined as making social connections with a business objective. If your goal is to receive more value than you give in the process, your efforts will have only short term rewards. With that in mind, go about your network development with long-term goals of giving more than you receive.
At this juncture, you may be wondering how you can go about network development. Every year, businesses across the world come together in different forums. Some of the participants of these events is a group of highly-skilled entrepreneurs with a common idea. They aim to generate, share, and develop ideas as well as meet potential investors and industry experts. The entrepreneurs want to add the right people around them and form meaningful relationships.
For most people, networking is talking to friends and family members as part of their social network. Networking as a business has a more focused approach on finding like minded individuals even if the company they represent is in a different industry. Creating a network with as many points of view as possible is ideal in helping find solutions to future problems. If an entrepreneur has never looked into creating a network, we’ve put together some tactics to help them approach networking and how to leverage it.
Network development doesn’t always start in-person, but it sure can kick off your efforts with some big wins. Find events that will attract your peers in your area. Call us at the Chamber for suggestions.
For networking in the digital realm, social media has become a powerful tool for entrepreneurs to make connections. Depending on a brand’s identity and target demographic, different platforms will produce better results than others.
Social media sites such as Facebook, Twitter and Instagram are great at connecting business owners together. If you’re looking for something a bit more professional and targeted than a Facebook group, the reigning king to beat for networking as an entrepreneur is LinkedIn, a social media platform created specifically for businesses to interact. Direct communication between entrepreneurs is as easy as searching for others in your industry to get started.
The first point we want to point out isn’t about how to bolster business using a network but instead how to maintain motivation. Networking builds relationships that often turn into friendships which is important to help balance the grind needed to be successful and avoid burnout.
These friends are also the ones that may present the most opportunity. An opportunity can come in the form of new sales avenues, investment options, joint ventures and customer or client leads. Depending on the industry, qualified referrals may also come down the funnel which turns into easy conversions later on. Having access to a network of entrepreneurs and their clients comes with increased visibility, especially when communication between business owners happens publicly online or in-person.
When a network is established and leaned into, entrepreneurs can surround themselves with positive influences and even find mentors eager to share their knowledge with fresh minds. The more information gathered, the more confidence an owner has in executing business plans and decisions. We’re excited to see new entrepreneurs attending networking events within our community and how they’ll use them to expand their business.
Today the Baker-Polito Administration announced an order was placed with iHealth to supply the state with 26 million rapid antigen tests over the next 3 months. The tests will be prioritized to support K-12 schools and childcare settings. The agreement allows for shipments of tests to arrive on a rolling basis in the Commonwealth, but the Administration warns that the timing and shipment amounts will vary depending on international shipping and production variables.
The Baker-Polito Administration also released a public health advisory this week to advise all residents on when to seek tests for COVID-19. The advisory advises all residents to seek COVID-19 tests when exhibiting COVID symptoms, or five days following a known close contact with someone diagnosed with COVID pursuant to MA DPH quarantine and isolation protocols, updated as of December 29 in accordance with the new CDC guidance.
The new isolation protocols do not require a COVID-19 test to exit isolation after having COVID. This general rule also applies to childcare and K-12. Additional information on testing protocols for specific situations in childcare can be found here and for K-12 can be found here.
The new quarantine protocols recommend, but do not require, all exposed individuals get a test five days after exposure. Exposed individuals do not need to quarantine in the following circumstances:
DPH advises that a positive COVID-19 rapid antigen does not need to be confirmed with a PCR test.
DPH recommends individuals that have COVID symptoms and test negative with a rapid antigen test should isolate and either repeat an antigen test or get a PCR test in 24-48 hours if they continue to exhibit symptoms. Additionally, DPH does not advise employers, or schools and childcare, to require a test as a condition of returning to work or school.
View the public health advisory here.
Vaccination and getting a booster remain the best possible protection against COVID. There are almost 1,000 locations in the Commonwealth for residents to receive a COVID-19 vaccine or booster. Visit VaxFinder.mass.gov to book an appointment.
Massachusetts National Guard
Governor Baker also today activated 500 additional members of the Massachusetts National Guard to support the state’s health care system. This order expands the National Guard activation of 500 members announced on December 21 to support non-clinical functions in the Commonwealth’s hospitals. Prioritized uses for the newly activated 500 members will be to provide additional non-clinical staffing at community hospitals and high-volume emergency departments, public hospitals, skilled nursing facilities and dialysis centers. These guard personnel will be deployed beginning the week of January 17.
“My Vax Records” Provides New Option to Access Vaccine History and QR Code to Verify COVID-19 Vaccination
The Baker-Polito Administration today announced a tool that gives residents a new way to access their COVID-19 digital vaccine card and vaccination history. The new tool, called My Vax Records, allows people who received their vaccination in Massachusetts to access their own vaccination history and generate a COVID-19 digital vaccine card, which would contain similar vaccination information to a paper CDC card. The COVID-19 digital vaccine cards produced by the system utilize the SMART Health Card platform and generate a QR code that can be used to verify vaccination. The Administration is not requiring residents to show proof of vaccination to enter any venue, but this tool will help residents who would like to access and produce a digital copy of their record.
Access the new tool at MyVaxRecords.Mass.Gov.
How It Works: The new tool is easy to use: a person enters their name, date of birth, and mobile phone number or email associated with their vaccine record. After creating a 4-digit PIN, the user receives a link to their vaccine record that will open upon re-entry of the PIN.
The electronic record shows the same information as a paper CDC vaccine card: name, date of birth, date of vaccinations, and vaccine manufacturer. It also includes a QR code that makes these same details readable by a QR scanner, including smartphone apps. Once the SMART Health Card is received, users are able to save the QR code to their phone, such as the Apple Wallet, screenshot the information and save it to their phone’s photos, or print out a copy for a paper record. The system follows national standards for security and privacy.
This system provides an optional way that residents can access their vaccination information and a COVID-19 digital vaccine card. This will provide residents with another tool to provide proof of COVID-19 vaccination, should it be requested by businesses, local governments, or other entities.
The system leverages the Massachusetts Immunization Information System (MIIS), the official database used by health care providers across the state to record vaccination information. The system relies on hundreds of providers inputting demographic and health information. Some users may not be able to immediately find their record, or may find an incomplete record. Residents whose record cannot be found or is incomplete can either contact their health care provider or contact the MIIS team to update their records. Learn more about the tool and view frequently-asked-questions at www.mass.gov/myvaxrecord.
Massachusetts has worked with VCI,™ a voluntary coalition of public and private organizations which developed the open-source SMART Health Card Framework in use by other states. The VCI coalition is dedicated to improving privacy and security of patient information, making medical records portable and reducing healthcare fraud.
My Vax Records is just one way residents can obtain their COVID vaccination record. Pharmacies that administered the COVID vaccine and many health care providers also are making SMART Health Cards available, or are providing additional options. Learn more.
The year 2021 was an historic year for Fidelity Bank as annual results exceeded expectations including strong growth in commercial loans and deposits. The bank remained focused on its LifeDesign Banking approach of helping clients get where they want to be by providing the clarity, confidence, and care needed to make informed decisions about their financial future. Fidelity Bank shared its 2021 financial data and community growth at the Fidelity Bank Mutual Holding Company annual meeting on April 19.
The community bank, with headquarters in Leominster and 13 full-service offices, grew by 9.8 percent reaching total assets of $1.2 billion as of December 31, 2021, which is up from $1.1 billion as of December 31, 2020.
“As we recognize the strongest year in our 133-year history, we are grateful to those who have trusted us to guide them toward financial success,” said Ed Manzi, Chairman and CEO, Fidelity Bank. “Our results are a true testament to the commitment of our colleagues who provide service with care and develop innovative products to respond to the evolving needs of our clients.”
Highlights of Fidelity Bank’s Community Growth include:
Bank officials also announced the election of six new corporators of Fidelity Mutual Holding Company.
They are Melane Bisbas, Winfield Brown, Jody Guetter, Michael O’Neal, Roseanne Timmerman, and Jonathan Vitale, who will all serve a ten-year term. Matthew Campobasso, Janet Chambers, John Flick and Ronald J. (Joe) Salois were re-elected to serve a ten-year term as corporators of Fidelity Mutual Holding Company. Sheila Harrity, Scott Howard, and Mark Puccio resigned as corporators. Winfield Brown and Mary Ritter were elected to serve a one-year term as directors of Fidelity Mutual Holding Company. Brian Cirelli, Patricia Leonhardt and Ronald Marchetti were re-elected as directors of Fidelity Mutual Holding Company for a three-year term, and Maureen Marshall was re-elected as a director of Fidelity Mutual Holding Company for a one-year term. Alvin Collins was elected to Clerk of Fidelity Mutual Holding Company for a one-year term, and Judy Khallady was elected to Assistant Clerk of Fidelity Mutual Holding Company for one-year term.
Treating people with care and respect has always been a guiding principle at Fidelity Bank. Expanding on last year’s creation of the Fidelity Bank Inclusion and Diversity Advisory Board, the bank developed inclusion and diversity targets for client acquisition and colleague hiring and created a Vendor Management Policy to ensure inclusion and diversity among companies with whom the bank does business.
In 2021, Fidelity Bank continued to support the communities through its Community Dividend Program by supporting more than 220 causes totaling more than $400,000. Organizations receiving contributions in 2021 included Indian Hill Music of Littleton (soon to be Groton Hill Music Center when the organization opens its new home in Groton) to support outreach programs and provide scholarships for students at public schools across Fidelity Bank’s service area as well as Entrepreneurship for All, Inc., Black Box Theatre, Heywood Healthcare, Reliant Foundation, WooSox Foundation, March of Dimes Foundation, Needham Community Council, NewVue Communities, Inc., The Shine Initiative and the Worcester County Food Bank to name a few, as well as several causes promoted through Fidelity Bank’s weekly Caring Casual Fridays. Fidelity Bank has given out approximately $2.75 million since the program was renamed in 2013.
Click here to view Fidelity Bank’s 2021 Annual Report.
Fontaine Bros. Inc., a construction management and general contracting firm serving the public and private sectors since 1933, today announced the appointment of Sherri G. Pitcher to Senior Director of Marketing and Business Development. In this role, she will be responsible for leading and executing key marketing initiatives as well as supporting and enhancing new business development.
With more than 30 years of experience in marketing and business development, Pitcher comes to Fontaine Bros. from Fidelity Bank where she served as Senior Vice President, Senior LifeDesign Officer. Prior to Fidelity Bank, Pitcher served as Senior Director of Business Development for the Worcester Regional Chamber of Commerce.
“Sherri brings a unique perspective to Fontaine Bros as we continue to expand our business and elevate our profile in and outside of central Massachusetts,” said Dave Fontaine, Jr., Vice President, Fontaine Bros. “Her excellent communication and interpersonal skills, as well as her marketing acumen, will help Fontaine Bros. continue to elevate our brand and strengthen key relationships in both our core markets and growing niches”
A resident of Worcester, Pitcher is an active member of the community and has served on numerous boards and committees over the years. She currently serves as Board Chair at the EcoTarium, Co-Chair of Worcester Homecoming 2022, a board member at the Juniper Outreach Foundation, a member of the MassHire State Workforce Board for the Commonwealth of Massachusetts and Co-Chair of the United Way Women’s Initiative Marketing-Membership Committee. She previously held various volunteer roles at Family Services of Central Massachusetts, Worcester Educational Collaborative, Worcester Garden Club and Worcester Art Museum. She is also a six-time marathon finisher, having completed the Boston Marathon twice.
She earned a Bachelor of Arts degree at Fairfield University.
In a recent poll conducted by the Kaiser Family Foundation (KFF), LGBTQ+ people reported different, and in some cases more challenging, experiences accessing care than their non-LGBTQ+ peers. They were more likely to report that a provider did not believe they were telling the truth, suggested they were personally to blame for health problems, assumed something about them without asking, and/or dismissed their concerns. Over 36% of LGBTQ+ people reported at least one of these experiences with a provider, compared to fewer than one in five (22%) in their non-LGBTQ+ peers.
The National League of Nursing (NLN) seeks to address these issues through the development of instructional resources with the goal of equipping nurse educators with the tools necessary to teach care of LGBTQ+ people and help them graduate a new nursing workforce that is both knowledgeable and culturally competent to meet the needs of LGBTQ+ individuals and decrease the health disparities they experience.
Mount Wachusett Community College was selected by the NLN to run a pilot simulation program to aid in the development of these instructional resources. A significant component of this pilot program is that the scenarios are based on caring for an LGBTQ+ individual. The Mount was fortunate to have volunteers from the community to serve as patient actors for these simulations.
Collene Thaxton, Faculty Chair of the Practical Nursing program, facilitated the simulated patient encounter with students and volunteer patient, River Luck, a group therapist who identifies as trans-masculine non-binary.
“Often individuals who are trans or transitioning avoid seeking health care due to the scrutiny they receive with regards to their chosen identity and what their legal documentation lists,” notes Professor Thaxon. “The goal of these trainings is to teach our students to be affirming and accepting as they provide care. These skills will help in overcoming the patient’s reluctance in obtaining healthcare, ultimately leading to outcomes.”
The NLN simulations moved through three scenarios with the patient, Jayla, who is in transition and non-binary. The classroom is a simulated hospital room equipped with cameras and microphones connected to a nearby observation room where Thaxon and other faculty members can identify areas for improvement for both the students and the program. Following each scenario session, the students debrief with Thaxon and can ask questions to assess their performance.
In the first, the patient is presenting in a clinic setting with an injury that is several days old and needs attention. The students obtain the patient medical history and administer a tetanus shot. The student pairs then switch out for the second scenario, which involves the cleaning and dressing of the wound while continuing to learn more about the patient and encourage them to return for follow-up care. Finally, the third scenario is six months in the future, “Jaylen” has returned to the clinic and the nurses discuss continuing care and routine screenings.
For many of the students involved in the simulation, this was their first experience with a live patient, their work previously was conducted on patient simulation mannequins.
“Now is the time to do this, even if you don’t feel entirely comfortable, just do it. It’s how you will become comfortable,” Thaxon told her students. “We are so lucky to have someone like River here to help.”
“Having had negative experience in accessing healthcare myself, I was more than happy to participate in this program,” Luck notes. “These students did a wonderful job making “Jaylen” feel comfortable and accepted.”
“It is so important to not make assumptions about your patients. Encourage sharing by offering your own pronouns,” Luck adds. “Don’t make a big deal about it if you accidentally misgender the patient. Apologize quickly, fix it, and move on. If you get flustered and make it an issue, the patient will feel like it is an issue.”
“These educational resources will help train nurses to treat these patients in accepting and affirming ways, while still ensuring that the medical records of the patient are accurate,” Thaxon adds.
“MWCC is honored to be working with the NLN to help develop these vital instructional resources,” commented Dean of Nursing, Kimberly Shea, DNP, RN. “This is a valuable experience for our students and faculty alike. It is rewarding to know that we are playing a role in the advancement of equity and access to healthcare for LGBTQ+ individuals in our communities and beyond.”
About the National League of NursingThe National League for Nursing is the premier organization for nurse faculty and leaders in nursing education. The NLN offers professional development, networking opportunities, assessment services, nursing research grants, and public policy initiatives to its nearly 45,000 individual and 1,100 institutional members. NLN members represent nursing education programs across the spectrum of higher education, health care organizations, and agencies.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA