E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
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Click here for the Tony Robbins Achieve Summit Flyer
Boston, MA – Tom Brady, five-time Super Bowl Champion Quarterback of the New England Patriots and Tony Robbins, the World’s #1 Business Strategist, will hit the stage in Boston on June 8, 2017 for the Ultimate Wealth and Success Summit.
Business and community leaders all over New England will gather at the Boston Convention and Exhibition Center for this daylong event to get motivation and training from Tony Robbins and Tom Brady, celebrate the Patriots Super Bowl victory, and glean success strategies from other celebrity achievers featured at the event.
This world class business event combines entertainment, education and celebration in a one day seminar packed with superstar speakers. Tom Brady and Tony Robbins will be joined live on stage with two-time Super Bowl Champion Julian Edelman, the “Profit” Marcus Lemonis, Skinnygirl founder Bethenny Frankel and several 
“If I have something to say, I want it to be meaningful,” says Tom Brady, world-famous for his drive, determination and motivation to win. At the Ultimate Wealth and Success Summit Brady will reveal some of the top keys to his incredible success.
“This is Tom’s first public event since winning his fifth Super Bowl and becoming the greatest quarterback in NFL history,” says Brian J. Forte, Director of the event and award-winning producer. According to Forte, “New England’s top business leaders and professionals will attend this event because it’s a way to recharge and refocus, network and sharpen your skills. There is no question Tony Robbins can motivate an audience. He is the best in the world. When you combine that with coaching from Tom Brady, the wisdom of the Profit, Marcus Lemonis, and all the entertainment and surprises we have in store – it’s going to be the most phenomenal event we have ever produced!”
For tickets call 1-617-418-6939 or go to achievesummit.com. Use a promo code BKW1 to receive a 10% discount.
Do you suspect fraud?
Although we are making great strides to stop the majority of fraudulent activity with new payment technologies such as EMV, you may still encounter it. Should you suspect fraud, there are several steps you can take to minimize your risk and manage the situation.
When you suspect fraud
If your employees are suspicious about a card or a cardholder at any time during a transaction, tell them to call the Authorization Center and request a Code 10 authorization.
A Code 10 authorization request alerts the card issuer to suspicious activity – without alerting the customer. During a Code 10 call, your acquirer may ask for transaction details. Your call will be transferred to the card issuer’s special operator who will provide instructions on any necessary action.
When the operator picks up, train your employees to say, “I have a code 10 Authorization Request,” and then follow these steps:
1. Stay calm to avoid alarming the person who presented the card.
2. Keep the card in question in hand to address any questions.
3. Answer the operator’s questions in a normal tone, with a simple “yes” or “no.”
4. Follow the operator’s instructions.
5. For your staff’s safety, do not, under any circumstances, confront or try to apprehend the customer.
If it becomes necessary to notify the police, the operator will do so while your employee waits on the line.
Reporting fraud
Sometimes fraud happens even with strong preventive measures in place. Keep contact information for reporting fraud easily accessible, and make sure your employees know how to use it.
Contacts
If a fraudulent transaction occurs, contact the following entities for assistance:
• Your bank or payment processor
• Your legal counsel
• Your local police department or U.S. Secret Service office
Provided by ON-LINE CREDIT CARD SERVICES, INC.- Sturbridge, MA 01566 TEL: (800) 538-1556
Thank you for your business,
Sincerely,
Michael W. Young
President/Owner
(800) 538-1556
On-Line Credit Card Services and Payment Systems
54 Main Street – PO Box 795 Sturbridge, MA 01566-0795

For our fabulous Mother’s Day Brunch!
Sunday May 14th 2017
9AM to 2PM
Seasonal Fresh Fruit Salad
Vanilla Yogurt with Crunchy Granola
Assorted Baked Muffins & Danish
Omelet Station with Assorted Gourmet Stir-Ins
Fluffy Scrambled Eggs & Crispy Apple Wood Smoked Bacon & Country Sausage
Roasted Breakfast Potatoes, Toast and Bagel Station with appropriate accompaniemets
Thick-Cut French Toast with Whipped Cream & Maple Syrup
Fresh Baked Crepes with Blueberry Sauce & Strawberry Sauce
House Garden Salad
Assorted Rolls & Butter
Carved Slow Roasted Prime Rib of Beef with Aus Jus & Horseradish Sauce
Rice Pilaf, Fresh Seasonal Vegetable Medley
Portobello Mushroom and Cheese Stuffed Ravioli with a Balsamic Cream Sauce
Assorted Cakes, Pies & Mini Pastries
Apple, Orange, Cranberry & Tomato Juice, V8 Juice
Milk & Chocolate Milk, Coffee, Decaf & Tea
Cash Bar Available
Adults $27.95 Seniors $19.95
Kids (5-10) $14.95 Kids (4-under) FREE
Please Call to Make Your Reservations Now! (978) 772-0188
31 Andrews Parkway Devens MA 01434
& New England Baked Haddock
Tuscan Chicken
Roasted Bone-In Kentucky Brined Pork Steamship, Served with a Maple Bourbon Glaze
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA