E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Is your team stagnant, or is there a sense of tension in your department? It may not be “just your gut feeling,” but rather an indication that your team is in a “flight or fight” mode. Today, we’re looking at three distinct emotional states in the workplace, fight, flight, and flow, and the implications when leaders shift out of flow and into flight or fight.
The condition of your workplace may reflect your own state of mind as a leader. If you’re feeling in flight-or-fight mode, it’s hard to lead your team in a creative, problem-solving flow.
Let’s look at the emotional state of each “zone”:
Fight is a feeling of anxiety or a need to trump a co-worker in being right. The fight feeling is one where people feel threatened or a noticeable divide between groups in a team. Stress in the work environment and a lack of direction or resources can lead to infighting. Office politics and unskilled leadership can lead to people being more focused on fear of failure or retribution, and the team loses cohesiveness.
Flight feels like wanting to hide and avoid conflict. In this environment, employees feel like there’s little they can do to change things and mainly keep their heads down. Innovation stagnates, and enthusiasm for the team’s goals wanes.
The flow state is one where collaboration and innovation are at their highest. Everyone on the team feels relaxed and excited about the project or new ideas. “Flow state” is a feeling of creative energy, cited by professional athletes, musicians, and writers as a time when they’re focused on a goal. For collaborative teams, flow state is the kind of working environment where everyone is focused on the task and feels they’re heard.
Becoming more self-aware of your own working emotional state and the state of others around you can help you make better leadership decisions.
A new project, start-up company, or special team often starts with a lot of energy and enthusiasm. Over time, however, and with poor leadership, the organization can shift from a productive, cohesive team to a more toxic workplace, and leaders lose a sense of cohesiveness and flow.
So how can leaders keep their team from slipping into a fight or flight mode? The first way is to look at your emotional state. Are you tense and hyper-focused on being “right” more than team success? Or maybe you feel like your suggestions for improvements are like yelling into the void, and your team has given up. If you note that you’re consistently in flight or fight, your team has probably picked up on it, and they, too, are mimicking your state.
Stop, take a breath, and calm yourself. Once you’re calm, assess the workplace situation to determine what’s causing your frustration. Is there competition among team members for scarce resources? Is your team frustrated because their suggestions are falling on deaf ears? Is office politics or territorialism reducing efficiency? Once you’ve found the problems, you can work toward a solution.
When your employees see you working to change and address their concerns, they, in turn, may follow your lead. However, moving from a flight or flight workplace environment can take time, so it’s essential that you show patience and a commitment to resolving the issues that caused your team to stagnate.
State House News Service
Author: Chris Lisinski
The Baker administration will allow a statewide K-12 schools mask mandate to expire at the end of the month, a major shift that returns decisions about masks in classrooms to the local level as the COVID-19 pandemic approaches the two-year mark.
Drawing concern from the head of the state’s largest teachers union and criticism from some Democrats, Gov. Charlie Baker and Elementary and Secondary Education Commissioner Jeff Riley announced Wednesday that they will allow the existing requirement to expire on Feb. 28.
In its place, the Department of Elementary and Secondary Education will issue a non-binding recommendation for mask use in certain situations, such as when a student returns after testing positive for the coronavirus.
The Department of Early Education and Care will also update its guidance to reflect a similar change, Baker said.
School districts can still choose to impose their own local mandates, and Baker said the administration will “fully support” anyone who chooses to mask up once the mandate lifts. But when kids and teachers head back to the classroom after February vacation, they will no longer be subject to a state-issued mandate to cover their faces.
Baker said the improving COVID-19 outlook, with cases steadily declining in recent weeks after an omicron-fueled spike, and the availability of vaccines, tests and treatments have moved Massachusetts to a point where loosening the restriction is appropriate.
“Our kids have had to put up with a lot of disruption, a lot of time alone, and have suffered a real learning loss over the past two years,” Baker said. “Given the extremely low risk for young people, the widespread availability and the proven effectiveness of vaccines, and the distribution of accurate test protocols and tests, it’s time to give our kids a sense of normalcy.”
Masks will remain required on school buses after the in-building mandate expires in accordance with federal rules, Riley said. School testing programs the state has supported will also remain in place to continue monitoring for possible COVID-19 cases.
As of Feb. 1, 82 percent of Bay Staters between the ages of 16 and 19, 83 percent of those between the ages of 12 and 15, and 51 percent of kids between the ages of 5 and 11 had received at least one dose of a COVID-19 vaccine, according to Department of Public Health data.
Children younger than five remain ineligible to receive COVID-19 vaccines.
“Massachusetts actually ranks second in the nation for its highest share of kids fully vaccinated at this point in time,” Baker said.
The announcement drew criticism from the Massachusetts Teachers Association, which argued that the strong statewide youth vaccination numbers gloss over large disparities between wealthier, whiter districts and districts with more low-income families or students of color.
“Educators really want to return as much to normalcy as possible, but to do it safely, we can’t throw caution to the wind at this very moment and drop the mask mandate on the day students return from February vacation,” MTA President Merrie Najimy told the News Service. “We’ve had enough experience with school vacations to be able to anticipate a likely surge upon return. The CDC hasn’t changed their guidance yet, so we think it’s more prudent to wait until perhaps early or mid-March, assess the data, and then make a decision.”
The administration first imposed its school mask mandate in August and has extended it three times since.
Under the existing policy, schools with a combined student and staff vaccination rate of at least 80 percent can ask for state permission to lift the mask mandate — for both vaccinated and unvaccinated students — within their walls.
Riley said Tuesday that 68 schools applied for a waiver from the mandate. Forty-two received waivers, and decisions are still pending on another 21 schools.
“We’re obviously not going to take any more waivers in due to this announcement,” Riley said.
COVID-19 has created headaches or outright upheaval in three different academic years, and Riley said the administration believes removing the mask mandate will “make it easier for students to learn,” particularly for young readers and students for whom English is not a first language.
The Feb. 28 mandate expiration falls on the first day back from February vacation for many schools. Riley said the state will continue to make at-home tests available before the end of that time off to “cull out any positive cases” as it did following the winter break.
“We think that will be an effective measure going forward,” he said.
Lawmakers sent Baker a $101 million spending bill that targets additional investments in masks and rapid tests for schools, among other areas. Baker said Monday he intends to sign the bill this week.
Baker and Riley said they opted to announce the impending policy change with two and a half weeks of advance notice to give local leaders time to make any additional decisions necessary.
They did not attach any specific public health metrics to the masking decision or outline data thresholds, such as an average positive test rate, that would trigger automatic reinstatement of the mask mandate.
“I don’t want to get into hypotheticals on this,” Baker said. “What I can tell you is we meet on a regular basis with a group of infectious disease experts and so does DESE. We’re constantly talking to them about the latest updates, information and guidance.”
Over the next few months, Baker said the state will also gain access to “a lot more therapeutics available that will be much easier to use.”
“There’s a lot of pieces, and you can’t just focus on any one of them, which is one of the reasons why we spent a lot of time talking to people who are in the field and in the space,” he said.
A handful of Democrats in the Legislature took aim at the announcement. Sen. Becca Rausch of Needham noted that the U.S. Centers for Disease Control and the American Academy of Pediatrics “still recommend universal indoor school masking,” while Sen. Sonia Chang-Diaz, who is running for governor, said the shift “does not reflect the reality of our situation.”
“While Massachusetts cases are, thankfully, declining from our unprecedented spike last month, our numbers are not low,” Chang-Diaz said. “Community transmission rates are still ranking as ‘high’ in every county of the Commonwealth, our hospitalization rates are still as high as they were near the end of December, and the CDC still recommends universal masking for our students.”
Najimy said the teachers union will continue to advocate before local officials to attach defined metrics to school masking plans and push for more spending on upgrading school ventilation systems, which could help limit the spread of the virus.
American Federation of Teachers Massachusetts President Beth Kontos said COVID-19 “remains a serious threat in dozens of Massachusetts school districts where vaccine rates for children ages 5 to 11 are dangerously low.”
“We expect many of those districts to maintain their in-school mask mandates,” Kontos said. “And we again call on the Baker administration to conduct comprehensive in-school vaccination programs, particularly in poorer, urban communities that have been devastated by the pandemic. It will be a challenge, but the Governor cannot walk away from our youngest students at this critical time.”
The administration’s decision comes as leaders in several other states roll back COVID-19 restrictions. New Jersey Gov. Phil Murphy announced the state’s school mask mandate will lift on March 7. In Delaware, Gov. John Carney said a requirement to mask up in schools will expire on March 31.
Carney will also lift his state’s universal indoor mask mandate on Feb. 11, while New York Gov. Kathy Hochul announced Wednesday she would allow an indoor masking requirement to expire Thursday.
For more than a year, Bay Staters have not been subject to a state-issued order to wear masks in many indoor public settings other than schools. Baker first advised residents to mask up on April 10, 2020, then converted the advisory to a mandate on May 1, 2020. That policy remained in place until May 2021, when the mandate relaxed.
Masks are still required in some settings, including transportation, health care facilities and congregate care.
Baker indicated he is not considering changes on that front, stressing the administration’s focus is on “areas that involve vulnerable populations.”
Some cities and towns that had indoor mask mandates such as Salem, Lowell and Worcester have recently moved to lift those requirements.
Stricter policies remain in place in other Massachusetts municipalities, including Boston, where patrons must show proof of vaccine to get into restaurants, indoor entertainment venues and fitness centers.
“We’ve said since the beginning of this pandemic that we’re going to do the best we can to establish what we consider to be statewide frameworks, and if communities want to go beyond what we do, that’s their call,” Baker said.
Mayor Michelle Wu on Tuesday said the city will lift its proof-of-vaccination requirement when fewer than 95 percent of intensive care beds are occupied, fewer than 200 people are hospitalized for COVID-19 per day, and the average community positivity rate falls below 5 percent.
$500 payments will be delivered to 500,000 people in March
The Baker-Polito Administration today announced plans to begin distribution of $500 payments to 500,000 low-income workers as part of the COVID-19 Essential Employee Premium Pay program. These payments represent the first round of funds to be distributed as part of the $460 million program, which was enacted in December when Governor Baker signed a $4 billion spending plan for American Rescue Plan Act (ARPA) funds. These payments, worth $250 million, will be mailed to 500,000 people by the end of March.
“I was pleased to sign the COVID-19 Essential Employee Premium Pay program into law in December, and our Administration has worked quickly to design the parameters for the program with plans to efficiently begin distribution of these payments by the end of March,” said Governor Charlie Baker. “This program will support those workers who served our communities, especially early in the pandemic.”
“This first round of payments to low-income workers will provide meaningful support for individuals who continued to work despite the global pandemic,” said Lt. Governor Karyn Polito. “We are pleased that our Administration has been able to quickly design this program to get funds out the door to those workers who the program is intended to support.”
Click here to learn more about the program: www.mass.gov/premiumpay
The law provided for the Administration to design the program and develop eligibility parameters that will ensure this critical support is provided quickly to deserving workers across the Commonwealth. Based on filed 2020 Massachusetts tax returns, individuals will be eligible for payments if their income from employment was at least $12,750 and their total income put them below 300% of the federal poverty level.
The lower bound of this range equates to working 20 hours a week for 50 weeks at minimum wage as of 2020 ($12.75). The federal poverty level is set by the federal government and increases with household or family size. For example, the maximum total income for a single filer with no dependents will be $38,280; a resident who files with a spouse and two dependents, or with no spouse and three dependents, could be eligible with a household income up to $78,600. Married filers can each be eligible, provided each independently qualifies. Based on these parameters, the below chart indicates eligibility for these payments by household size:
| Household / Family Size | 2020 Total Income @ 300% of FPL |
|
1 |
$38,280 |
|
2 |
$51,720 |
|
3 |
$65,160 |
|
4 |
$78,600 |
|
5 |
$92,040 |
|
6 |
$105,480 |
|
7 |
$118,920 |
|
8 |
$132,360 |
Individuals who received unemployment compensation in 2020 will not be eligible for the first round of payments, nor will Commonwealth executive branch employees who received or will receive a one-time payment from the state as their employer.
The legislation creating the Premium Pay program included $500 million for low-income essential workers; this $460 million program comprises the majority of those funds, and $40 million was allocated to fund previous agreements with state employee unions. Additional information on plans to disburse subsequent rounds of funds after March will be released in the future.
USA Luge announced the appointment of Lauren M. Howe to communications manager. In this role, she will serve as the liaison between the USA Luge organization and the media, providing noteworthy news and information about the sport’s athletes, programs and competitions. Howe is taking over for Sandy Caligiore who recently announced he will be moving on from his work with USA Luge.
For the past ten years, Howe has been a strong supporter of USA Luge and also calls Lake Placid her second home. Her first exposure to the sport was during her time working at Saint-Gobain, where she served as Manager of Communications and Community Relations for Norton, the company’s brand of abrasives. Norton Abrasives is the primary sponsor of USA Luge and has been a supporter for over 40 years. At Saint-Gobain, Howe played a critical role in strengthening the relationship between USA Luge and Saint-Gobain, resulting in award-winning work within the company, and increased exposure about the relationship both in the public and with employees.
“Lauren is a true professional and driven to make organizations succeed with her guidance, knowledge and expertise of the public relations industry,” said Gordy Sheer, director of marketing and sponsorship for USA Luge. “As we wish Sandy our best and thank him for his decades of service, we are excited to welcome Lauren to USA Luge after our many years working collaboratively together to elevate our brand to new heights.”
Howe founded empHowered PR in 2020 following an esteemed 23-year career in a variety of communications roles in the health care, manufacturing and non-profit industries. She currently serves a variety of clients around the region, the country and the world.
“The opportunity to lead communications for USA Luge is a dream come true,” said Howe. “There is much excitement as we gear up for the upcoming season, along with the 2026 Winter Games. I look forward to working in concert with USA Luge athletes and staff to share the journey leading up to Milan-Cortina with the media, supporters and dedicated fans.”
Howe holds both a master’s degree in Organizational and Professional Communication and a graduate certificate in Health Care Leadership Communications from Regis College. She received a bachelor’s degree in Journalism from the University of Massachusetts at Amherst and an associate degree in Liberal Arts from Mount Wachusett Community College.
As a result of her work and strong connections to the community, Howe was recognized as a member of the Worcester Business Journal 40 under Forty class of 2014 and is also a 2017 graduate of the Leadership Worcester program.
She currently serves as Chair of the Public Relations Society of America Independent Practitioner’s Alliance and is a member of the board at the American Red Cross of Central and Western Massachusetts. She also serves as the regular host of the North Central Massachusetts Chamber of Commerce “Good Morning North Central,” the region’s most popular morning gathering featuring high-profile guests discussing topics of interest with business, civic and community leaders. In June 2022, she was recognized by the North Central Massachusetts Chamber of Commerce as its Ambassador of the Year.
She resides in north central Massachusetts with her husband, daughter and stepdaughter, and will make frequent trips to Lake Placid in her new role.
Colleagues recognized for bringing Fidelity Bank mission, values to clients
Fidelity Bank announced it has recognized the following employees at its All-Hearts Meeting, the annual employee recognition meeting, held at Wachusett Mountain. Employees were recognized for bringing the Fidelity Bank values to clients and helping them get where they want to be.
Nancy Fioretti, Commercial Lending Assistant, received the 2022 Back Office Mission Accomplished Award. A resident of Leominster, Fioretti has been with Fidelity Bank for 15 years and was recognized for her work during the pandemic to ensure the Commercial team was able to function as business-as-usual during a very unusual time to ensure clients could have the clarity to move forward with confidence.
Tanya Quinn, Vice President, Digital Manager, received the 2022 Client-Facing Mission Accomplished Award. A resident of Athol, Quinn was recognized for her work throughout the bank’s digital transformation and traditional growth efforts while providing every aspect of the C.A.R.E. process to help clients meet their needs.
“Our Mission Accomplished Awards recognize those colleagues who lead by example in executing our LifeDesign approach to banking,” said Ed Manzi, Jr., Chairman and CEO, Fidelity Bank. “Nancy and Tanya bring our commitment of care, clarity and confidence to their colleagues and our clients alike with poise, professionalism, and positivity, which make them both worthy of this recognition.”
In addition to the Mission Accomplished Awards, colleagues were also recognized with Role Model Awards for representing the bank’s values of excellence, care, humility, integrity and positivity.
Amanda Prokowiew, Systems Analyst, received the Excellence Award. A resident of Leominster, Prokowiew has been with Fidelity Bank for 11 years and was recognized for embracing challenges and change with relentless commitment to precision and getting things done right the first time.
Terrence O’Kane, Human Resources Manager, received the bank’s Care Award. A resident of Shrewsbury, O’Kane has been with the bank for nearly seven years and was recognized for being thoughtful, responsive and caring for the concern of others and treating people the way they should be treated.
Marissa Vescovi, Loan Servicing Supervisor, received the Humility Award. A resident of Orange, she has been with the bank for seven years and was recognized for assistance with the development and training of the residential loan servicing team, and for implementing various process improvement initiatives.
Brett Finnell, Cash Management Implementation Support Specialist, received the Integrity Award. A resident of Leominster, he has been with the bank for six years and was recognized for his exceptional professional and ethical standards.
Amber McCreadie, Vice President, Area Manager, received the Positivity Award. A resident of Barre, she has been with the bank for six years and was recognized for her consistent positive attitude and outlook regardless of the challenges and opportunities that come her way.
“Our Role Model Awards are for those colleagues who continuously set an example by personifying Fidelity Bank’s guiding values and commitment to our LifeDesign Banking approach,” said Dee Sendrowski, Senior Vice President, Human Resources Director. “This year’s award recipients work across a variety of roles and place service above all else.”

“I am excited to welcome Tricia to the Board,” noted MWCC President James Vander Hooven. “I have worked closely with her over the last few years. She has been a committed liaison between her organization and our medical and health-related programs.”
Pistone joined UMass Memorial Health – Health Alliance – Clinton Hospital in April 2021, after a fourteen-year career in leadership roles at Making Opportunity Count, Inc. (MOC) in Fitchburg. Her history with MWCC dates to her time as Economic Development Director for Congressman John Olver, who was integral in sustaining grant funding for the construction of the colleges’ wind turbines.
“I am honored to join MWCC’s Board of Trustees,” stated Pistone. “I have had the privilege to work with MWCC in various capacities throughout my career and have always held the college in the highest regard as both an institution for higher education institution as well as an anchor organization in our region. I look forward to working closely with the Administration and Board of Trustees to continue that strong legacy into the future.”
“Ms. Pistone has been a great supporter of the college through her career, and it is a pleasure to have her with us,” stated Chairman of the Board of Trustees Robert Antonioni.
In addition to Chairman Antonioni, Pistone joins MWCC alumna Irene Hernandez Guzman, Leominster City Councilor Clair M. Freda, Weston Public Schools Director of Health Services Jamy Gaynor, Professor Emerita, Western New England University, Denise Kindschi Gosselin, CEO of GAAMHA, Inc. Tracy L. Hutchinson, President and CEO of Workers Credit Union Douglas Petersen, ACT, Inc. President Kenneth Tomasetti, and student trustee Cody Nathanson.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA