E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
State House News Service
Author: Chris Lisinski
Nearly two years after COVID-19 upended the world and sent unemployment claims skyrocketing, Massachusetts officials are still working to decipher the seismic shifts to the labor market.
Employers around the state — and much of the country — continue to tell their elected representatives about struggles attracting qualified workers, and those challenges are difficult to attribute to a single prevailing factor, Labor and Workforce Development Secretary Rosalin Acosta told lawmakers on Tuesday.
“What we are seeing right now, and I know that you are all hearing, is all employers calling you saying they can’t find enough people and certainly can’t find enough trained people. I get the calls, you get the calls, I get the calls from you telling us that there’s not enough folks,” Acosta said at a Ways and Means Committee budget hearing. “Why does our labor force look different now than it did before? There are so many different reasons for that.”
On both the public health and economic fronts, the pandemic wrought disproportionate consequences, hitting lower-income areas and communities of color harder than wealthier, whiter areas.
Working mothers in particular faced significant strain, leaving jobs in droves as child care became inaccessible or unaffordable. While Acosta agreed with lawmakers that child care played a role in the reshaping of the labor force over the past two years, she said the data paint a more complicated picture.
“When I look, for example, at women in the labor force and how women have dropped out of the labor force, curiously enough, women from the age of 45 to 54 have dropped off significantly compared to 2019,” Acosta said. “You could say that could certainly be child care, but it could also be burnout. We know that our health care providers have worked really hard and been incredible heroes over these last two years. We see retirements in there, we see people just needing a break.”
Immigration is down, too, further shrinking the pool of available workers and muddying the outlook for businesses ready to hire. Acosta said the administration estimates Massachusetts has “about 33,000 fewer people in the commonwealth this year than in the past,” though it was not clear if she specifically meant 33,000 fewer new immigrants.
Some workers might also worry that wages are not keeping up with inflation or have found that their priorities changed during the crisis.
Acosta said some employees today are no longer interested in jobs that require a physical, in-office presence and only want to pursue remote work.
“These are all influences in that tight labor shortage that we’re feeling,” Acosta said.
Unemployment surged to record levels in Massachusetts early in the crisis, jumping from 2.7 percent in March 2020 to 16.4 percent a month later before embarking on a gradual decline.
By December 2021, the statewide joblessness rate had fallen to 3.9 percent. And while employers added 537,000 jobs between April 2020 and December 2021, those gains clawed back only a bit more than 80 percent of the jobs lost in the emergency’s early months, leaving total employment below pre-pandemic levels.
The administration plans to launch a survey to try and “find some of these folks that have dropped out of the workforce that are still fairly young and not retiring,” Acosta said, hoping to get a better sense of why swaths of employees chose not to work any longer and whether they intend to return.
Another area of focus will be to connect workers with training and certification programs to help them fill slots in high-demand industries.
About 35 percent of the state’s job openings are in professional services, Acosta said, while many claims for unemployment insurance over the past two years came from workers in industries such as retail, hospitality and food service.
A “future of work” report the Baker administration sought estimated the state needs to retrain 30,000 to 40,000 employees per year to keep up with evolving demand and needs, according to Acosta.
One program aimed at closing that gap is the Career Technical Initiative, which seeks to connect thousands of workers to hands-on vocational and technical education using a combination of daytime classes for students, afternoon programming for students enrolled in traditional high school, and after-dark options for adults seeking retraining or career changes.
Gov. Charlie Baker proposed $17.9 million in funding for the initiative in his FY23 state budget. Another $25 million in American Rescue Plan Act federal aid will support the program, which Acosta said aims to retrain more than 15,000 adult workers for sought-after technical and vocational jobs over the next several years.
As elected leaders grapple with the constantly shifting economic landscape, the Baker administration is also placing new trust in a formerly “very quiet” state office to help chart a path forward.
The Department of Economic Research, a smaller division within the Executive Office of Labor and Workforce Development, faced a surge of new requests for analysis and insight during the pandemic on topics ranging from unemployment insurance trust fund modeling to statewide economic comparisons.
Acosta said she sought a “complete transformation” of the economic research team in response to its new popularity, elevating it from under the Department of Unemployment Assistance umbrella to report to her directly and hiring a director and chief economist.
“It’s actually always been there, but it’s been very quiet,” Acosta said.
Baker’s $45.8 billion FY23 budget for the first time includes a line item for the Department of Economic Research, proposing $600,000 in dedicated funding.
“Our hope is that we’ll be able to add value to all of you as well as all of our academic institutions and our workforce partners to make sure we’re making very sound and solid decisions as we all get used to this new economy that we’re all working in,” Acosta said.
Gagnon brings entrepreneurial spirit, experience in variety of industries to serve Chamber members
The North Central Massachusetts Chamber of Commerce is pleased to announce the appointment of Tracy Gagnon as Manager of Membership Recruitment and Engagement. In this position, she will be responsible for managing marketing and outreach to prospective members while also providing superior service and support for current members.
Gagnon comes to the Chamber with years of experience serving in various roles in sales, hospitality and education. Most recently, she served as the COVID-19 Coordinator for the Town of Lancaster Board of Health. She also worked at the University of New Hampshire on its Keene and Durham campuses where she served in a variety of administrative roles. Earlier in her career, she served as Membership Director at the Dover New Hampshire Chamber of Commerce.
“As the child of entrepreneurs and an entrepreneur herself, Tracy has the unique ability to understand the needs of our members,” said Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce. “Her energy, experience and passion for the work of the Chamber and our affiliates made a positive impression during the selection process. She will play an important role in our efforts to engage business leaders in North Central Massachusetts.”
She holds a bachelor’s degree in Organizational Management from Daniel Webster College and a master’s degree in Educational Leadership/Counseling from Plymouth State University, where she also obtained certification for K-12 School Counseling.
In addition to her work at the Chamber, she and her husband own and operate several rental properties that they manage. She is also active in the Wachusett Area Rotary Club and the West Boylston Board of Health.
Current members or businesses interested in learning more about the North Central Massachusetts Chamber of Commerce can reach out to Tracy Gagnon at 978.353.7600 ext. 239 or via email at .

Richard A. Sheppard was appointed Chairman of the Board. Sheppard serves on the Executive Committee and has served on the board since 2006.
Michael J. Sauvageau, Vice Chair. Sauvageau has been on the Board since 2007. Sauvageau serves on LCU’s Executive, Credit, Investment and Compensation Committees.
Nancy L. Graves, Treasurer. Graves serves on the Executive, Audit and Advisory Committees. She has served on the LCU Board of Directors since 2004.
Guilio G. Greco, Assistant Treasurer. Greco most recently held the position of Chairman. Greco serves on LCU’s Executive, Audit and Investment Committees. Greco has served on the Board since 1978.
Joseph V. Quintal, Clerk. Quintal serves on Executive, Credit, Compensation and Advisory Committees. Quintal has served on the Board since 2006.
Joining the officers on the 2022-2023 Board of Directors are; Robert J. DelleChiaie, Joyce G. Leger, Henry C. Kulik, Jr. and John W. Reedy.
Fidelity Bank only central and western Massachusetts-based bank to appear on Forbes list; recognized on Banker & Tradesman Fast 50 list
Leominster, Mass –Fidelity Bank has experienced recognition over the summer for its commitment to client satisfaction and growth. The bank today announced it was named one of Forbes “America’s Best Banks in Each State 2022.” Forbes announced the list on June 21. Additionally, Fidelity Bank was recognized by Banker & Tradesman as one of this year’s Fast 50 in Commercial and Residential Lending. Banker & Tradesman announced the list on August 15.
In an article published by Forbes, more than 26,000 U.S. citizens from all 50 states participated in in-depth interviews, providing an overall satisfaction score, and answering several questions based on six facets of their banking relationship. Forbes reported that only 2.7 percent of all banks nationwide made the cut for the best-in-state rankings.
Fidelity Bank is the only bank based in central and western Massachusetts to appear on this year’s list.
“Part of what makes Fidelity Bank unique is our LifeDesign banking approach of providing care, clarity, and confidence when guiding our clients as they make important financial decisions,” said Ed Manzi, Chairman and CEO, Fidelity Bank. “This recognition is a clear representation of our LifeDesign approach in action and our commitment to building strong, personal relationships with each and every client.”
Banker & Tradesman, a leading publication for news and insights for Massachusetts banking, commercial, industrial, and real estate industries, recently named Fidelity Bank as one of its Fast 50 for Commercial and Residential Lending, placing 13th for number of commercial loans. Fidelity Bank experienced a 133 percent increase in the number of commercial loans, with a total 28 commercial loans in 2022 compared to 12 commercial loans in 2021. The Fast 50 is compiled from data collected by the Banker & Tradesman market share module, ranking the 50 fastest-growing loan providers in Massachusetts, comparing the number and volume of loans from January 1 through June 30, 2021, to the number and volume from the same timeframe in 2022.
“As our commercial loan team works hard to build deep relationships through our LifeDesign approach to banking and C.A.R.E. process, our clients are confident in the decisions they make to help them achieve their goals,” said Joseph Silva, Chief Lending Officer, Fidelity Bank. “Banker & Tradesman is a respected publication in our industry and to be recognized as a Fast 50 is certainly an honor.”
To learn more about the Forbes “America’s Best Banks in Each State 2022” and for a complete listing, visit https: www.forbes.com/best-in-state-banks/#58cd2c4f5873. To learn more about the Banker & Tradesman Fast 50 list, visit https: bankerandtradesman.com/special-sections/banker-tradesmans-fast-50/
Leominster, MA – Leominster Credit Union will hold a Shred-A-Thon at its 910 West Boylston Street, Worcester, MA location on Saturday, September 17, 2022 from 9:00AM – Noon.
Members and non-members can get rid of old, sensitive documents by shredding and recycling them at the Shred-A-Thon. All items will be shred on site by a secure shredding service, New England Security Shredders.
Members of the community can bring up to three legal size file boxes or three 13-gallon kitchen trash bags to be shred for free. However, we will be accepting donations for Habitat for Humanity during the event. The Shred-A-Thon helps raise awareness about recycling and of course the importance of shredding personal documents to protect against identity theft.
Important documents to bring to the Shred-A-Thon include bank statements, tax returns, medical bills, credit card statements and other personal documents.
For more information contact Joanne Lattanzi, AVP/Marketing 978-466-7240 or .
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA