E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
In the 1990s, the North Central Massachusetts Chamber of Commerce led a major community and business-based planning effort that resulted in a bold strategy to advance the economy of the
region into the future. The regional plan, which led to the implementation of several economic development programs across the region, resulted in great success.
Following implementation of the plan, the region continues to benefit from a strong economic impact of tourist dollars and manufacturing jobs, while also supporting existing businesses with 
In the past 25 years since the previous plan was developed, North Central Massachusetts has certainly changed! Our region now offers opportunities where one can open a small business in an old mill, build furniture in a state-of-the-art manufacturing facility, learn to design a video game in a tech lab, or even visit a farm or orchard for fresh produce. We’ve seen the region’s 26 cities and towns and the former Fort Devens experience their own economic challenges and opportunities. But these communities have also come out of these scenarios stronger than before due to the combined strength of our region where the whole is greater than the sum of its parts.
In early 2020, the Chamber and its affiliate organizations hired RKG Associates, a national economic development consulting firm, to help us develop a new Regional Economic Development Plan and learn how the region should position itself over the next ten to fifteen years. With the collaboration of regional business and community leaders, dignitaries, the boards of directors at the Chamber, the North Central Massachusetts Development Corporation and Visit North Central Massachusetts, three steps were identified as the region looks toward success through the year 2035: defining goals, assessing and defining market opportunities, and identifying recommendations and actions to advance economic development. By utilizing data and stakeholder input, the new Regional Economic Development Plan revealed several strengths and opportunities for which the region can compete for businesses, employees and residents. It also identified weaknesses and threats for the region to acknowledge and respond to effectively in the months and years ahead.
“A central tenant of this plan is growing our region from within,” said Roy M. Nascimento, President & CEO, North Central Massachusetts Chamber of Commerce. “The goals and recommendations included in the plan are structured to help the region come together and provide opportunities for each city and town across our region to succeed.”

North Central Massachusetts was compared to five other regions both within Massachusetts and other states, including Greenville County in South Carolina and the Lehigh Valley Region in Pennsylvania. The five comparison regions are comprised of those inside Massachusetts that are seen as peers or have a composition the region may want to strive for. The two regions outside Massachusetts (Greenville and Lehigh Valley) were chosen because of their robust manufacturing and transportation/logistics sectors and both are experiencing significant job growth compared to national averages.
“By utilizing a benchmarking exercise, we were able to understand the strengths and opportunities North Central Massachusetts has compared to other regions,” added Nascimento. “This also gives us a portrait of how the region may look to improve its competitive position over time.”
When the team began working on the plan, the economy of Massachusetts and the United States was experiencing a long period of economic growth with very low unemployment rates and positive growth emanating toward North Central Massachusetts from the Greater Boston region. Those positive growth trends were quickly diminished in March 2020 with the rapid spread of COVID-19 and the ensuing shutdown of the national economy.
“The pandemic has shifted the context of economic development across the entire ecosystem,” added Nascimento. “While it is difficult to predict the short- and long-term systemic impacts and changes presented by the pandemic, the goals developed for the plan were structured to address current and near-term needs through the economic recovery, as well as looking past the recovery to a future where the region prioritizes strategic yet organic growth that is cultivated from within.”
One of the more pressing challenges for the region’s employers is attracting and retaining younger workers who are interested in the region’s most concentrated areas of employment in health 
“Looking ahead, we need to focus on strengthening and growing the advanced manufacturing, logistics, distribution and health care industries, with an emphasis on continuing to develop the skills of our younger workers,” said Barbara Mahoney, President & CEO of Leominster Credit Union who also serves as Chair of the North Central Massachusetts Workforce Investment Board and as a member of the Chamber’s Economic Development Taskforce that helped develop the plan “We know by building the skills of today’s workforce to accommodate tomorrow’s technology we can remain a competitive and attractive region for employers and employees alike.”
As for the region’s demographics, post-retirement residents make up an increasing share of the region’s population, with a modest increase expected in the next ten years. “With an aging population, the region is likely to experience an increase in health care utilization,” said Winfield Brown, President & CEO of Heywood Hospital and another member of the Economic Development Taskforce “The need for additional healthcare and social services is likely to thrive and will serve as one of the key industry sectors for growth over the next ten years.”
The region’s large geography means that while some communities function within the economy of larger anchor cities like Boston or Worcester, others rely more heavily upon North Central Massachusetts markets like Fitchburg and Leominster. What’s interesting is that more workers who live in the northern and western parts of the region tend to commute to other North Central Massachusetts communities and not out of the region.
“As the region begins to heal from the pandemic, we believe our opportunities for tourism in North Central Massachusetts will serve the region well as individuals and families may find easily drivable amenities, food and farm attractions, and arts and culture venues here in the region as an appealing and affordable option rather than traveling by air or to destinations in the U.S. and around the world,” said Henry Tessman, General Manager of Great Wolf Lodge and a member of the Taskforce “Given the effects of the pandemic on the restaurant and retail industry in the near term, there is uncertainty around the demand for future skilled workers; however, this could also present an opportunity to support growth in local businesses if skilled workers are looking at the region as a place to open their own business and hire locally.”

“The current, demanding real estate market in North Central Massachusetts is a true testament of the draw this region is for individuals and families who want the convenient access to amenities with a more affordable cost of living,” said Matthew Fournier, Owner of Elite Construction & Design and a member of the Taskforce “What used to be a weekend destination for apple picking or leaf peeping is now a place where we call previous visitors our neighbors.”
While the Regional Economic Development Plan shows the strengths, opportunities, threats and weaknesses of NCM, it does not portray what we who live and work in North Central Massachusetts have known all along: that our home here is where the heart is.
To view the Regional Economic Development Plan in its entirety, click here.
Leominster Credit Union was founded in 1954, and is a member-owned, not-for-profit cooperative financial institution dedicated to providing deposit, pending, and other financial services to North Central Massachusetts residents.
As of today, Leominster Credit Union is headquartered in Leominster, Massachusetts and currently has over 50,000 members. The credit union grew over time through word of mouth, relationships, partnerships, marketing initiatives and community engagement. LCU gives back to organizations that they can benefit through education, encompassing a wide variety of organizations, whether through financial literacy, local charities, scholarships, and more.
President and CEO Barbara Mahoney has been with Leominster Credit Union since 2003, having three CEOs she worked for prior to becoming one herself. Mahoney and her predecessors have built a solid foundation for LCU, and she hopes to continue to build on that by developing relationships with members, listening to their needs to be able to become financially sounds and retain their business.
“We hope to do that through every phase of their life, educating them in regards to what their options are and addressing their needs throughout those different phases,” Mahoney said. “We try to build relationships. It’s not just putting out a product or service, it’s partnering with them with a variety of different things that might meet their needs. We want the members to walk away feeling good about what they received, and LCU is at the front of their mind.”
Not only does Leominster Credit Union have a member-centric culture, but they also provided approximately $20 million in PPP loans for small businesses throughout Massachusetts during the COVID-19 pandemic.
Like many other businesses, LCU is continuing to try and navigate through COVID, addressing any additional needs for their members and what the situation has presented.
“We’re currently at 50 percent capacity, and planning on decisions on what life might look like when we are 100 percent,” Mahoney states. “Our priority throughout the pandemic has been the safety and well-being of employees and staff, as well as the psychological comfort of both.”
The credit union is currently preparing to get most of the employee back into the facilities. All branches are open 100 percent, and staffed at 50% capacity.
“We’re preparing for the August 1st reopening and what that might look like for us; we’re also reviewing our work-from-home policy, getting a committee together to make recommendations as to what that might look like, potentially a hybrid situation, depending on the employee’s role,” she said.
LCU continues to implement current COVID protocols: social distancing with floor details, shields, and other guidelines as recommended by the state and CDC.
They are also recommending and encouraging employees to get their vaccine as they do feel it will help with the environment and help protect people. According to a recent poll conducted among LCU employees and staff, approximately 65 percent said that they would be vaccinated.
Throughout the pandemic, Leominster Credit Union has remained a true partner to their members, listening to their needs and providing financial solutions through seminars/webinars, accounts, mortgages, and investments so that each member can be prepared for the future.
LCU also provides a financial literacy program with Fitchburg High School, hoping to expand on that with other local schools within North Central Massachusetts, the Worcester County area, and across their geographical footprint. They’ve received rave reviews from school administration and student alike.
Much of this would not be possible without the support of the North Central Massachusetts Chamber of Commerce.
“The [North Central Massachusetts] Chamber of Commerce does a great job in the area with the fact that they bring businesses together, and providing valuable information to their Chamber members,” Mahoney said.
She adds that they provide an emphasis on young professionals, helping them become established to get their businesses on the ground and enhance continued growth, providing updates and information to members and keep them updated on local news and COVID-19.
Leominster Credit Union just celebrated their work anniversary of 67 years in service to the local North Central Massachusetts area. They look to continue and introduce new technology efficiency through digital platforms that are easy to use and convenient for their members, and enhance digital channels so that they are more efficient for the user.
Leominster Credit Union delivers with meeting the expectations of their audience and members, either in person at a local branch, online at www.leominstercu.com, or via phone 800-649-4646.
With the lifting of travel restrictions and COVID-19 rates improving, Visit North Central Massachusetts (VNCM) has resumed its destination marketing efforts to help attract more visitors to our region’s businesses and attractions. We launched a campaign in the Spring called “Discover Your Next Adventure” to target the weekend and day trip markets. We have been executing this campaign through multiple channels including print, digital, and social media. We secured print advertising in AAA Magazine, Yankee Magazine, Boston Spirit Magazine and Bay State Parent. We also utilized branded content campaigns promoting the region to day trippers through AAA Northeast and several other media publications. Our efforts align with the pent-up demand as consumers, who have been unable to travel since the lockdown in mid-March of 2020, are looking for new unique and outdoor experiences. The pandemic solidified a new interest in outdoor activities that sets up our region in a position for increased success. We have seen strong demand for hiking, camping, canoeing, kayaking and other activities. We also continue to invest in social media and curating new relevant local content highlighting activities and businesses in our region. We produced five new “Taste of North Central” videos promoting our local businesses and attractions. The videos that have been published so far have garnered over 20,000 views. Our Facebook page saw 248,900 impressions since the launch of the spring campaign, which represents a 390% increase over the same period the previous year. Our www.visitnorthcentral.com website also has seen strong traffic with a 16% increase in visitors over the same period last year.
As of April 1, 2021, our new Spring/Summer 2021 edition of the Guide to North Central Massachusetts hit the stands. The visitor guide is our primary publication promoting the communities of North Central Massachusetts and includes information on our local communities, a calendar of events, stories about the region and much more. We have invested in expanding the distribution this year. The guide will be available through AAA offices throughout New England and hundreds of new locations including hotels, visitor centers, attractions and airports, including Logan and Worcester. We are also distributing it in Canada, an important market for our region.
In other news, the Johnny Appleseed Visitor Center in Lancaster has started to see an uptick in visitation since the Spring. Our staff at the center is looking forward to a busier season going into Summer as more and more people resume traveling. We still have all of our safety measures and protocols in place. We also recently applied for a matching capital grant from the state to make some renovations and improve the experience for our 165,000 annual visitors. Our vision is to not only be the best visitor center in the state, but to also transform the center into a destination that provides an engaging experience and encourages visitors to learn more about the region’s communities, local attractions and businesses.
As we move in to the Summer, we will continue our efforts to attract consumers that will be critical to the recovery of our local businesses and economy.
Join us on Thursday, May 20, 2021 at 7:00 PM for this fascinating virtual discussion on the history of stone walls in our area, as well as the Rollstone Boulder.
When he agreed to speak on stone walls for this Freedom’s Way event in Fitchburg, Professor Thorson casually asked the public services librarian about the glacial erratic he’d seen in downtown Fitchburg. The more he learned about the curious case of “Rollstone Boulder,” the more he wanted to share what it means for the interested audience. Hence, his talk will divide between a general discussion of New England’s stone walls and a celebration and lament regarding Fitchburg’s unique case of a boulder that Humpty Dumpty could understand.
About the speaker: Robert M. Thorson. Midwestern native turned Northwestern geologist turned Northeastern academic. Professor of Geosciences and Head (interim) of the Department of Geosciences at the University of Connecticut. An expert on New England’s glacial landscape, fieldstone walls, and the historic landscape of Henry D. Thoreau.
Please register at https://tinyurl.com/fplstonewalls to receive the Zoom link for this free event!
Part of the Freedom’s Way Hidden Treasures Festival of Nature, Culture & History. http://www.discoverhiddentreasures.org/
This is a free program. For information about this or other Library programs call 978-829-1780 or visit our website: www.FitchburgPublicLibrary.org.

The new Workers Credit Union PlanIt location in Lowell features an interactive hologram named “Olivia” who can answer frequently asked questions in several languages, a humanoid robot named “Pepper” and a video teller ATM. (Photo/Workers Credit Union)
An interactive hologram, humanoid robot and video teller ATM may not be the first things you think of when planning a visit to your local credit union. Yet, they serve an important purpose at Workers Credit Union’s new, modern, inclusive, and welcoming 3,400 square foot PlanIt location, which opened on March 29 at 1201 Bridge Street in the Centerville neighborhood of Lowell, Massachusetts. “The technology takes the friction out of banking, so our members and staff can focus on building financial wellness” says Workers Credit Union Chief Banking Officer Peter Rice. The interactive hologram named “Olivia” can answer frequently asked questions in several languages, including Spanish, Vietnamese, and American Sign Language (ASL). A friendly humanoid robot named “Pepper” keeps the mood light and fun.
The move comes at a time when many financial institutions are closing their physical locations. Each PlanIt location has private spaces for members to participate in the Workers WayTM, a personalized, financial coaching program offered at no additional cost. “For many people, there is a huge shame

On March 29, Workers Credit Union opened its new “Workers Credit Union PlanIt” location at 1201 Bridge Street, Lowell, MA. (Photo/Workers Credit union)
and stigma attached to the money challenges they face,” Rice says. “Workers Way is judgment free. We empower our members to make good decisions.” All Workers staff are trained and certified financial coaches who meet with members one-on-one, both in person and virtually. They take members through a step-by-step process of changing how they think about and manage money so they can achieve their dreams.
Plans are in place to open a PlanIt location in Shrewsbury later this year and to grow into other communities within the region.
May is Bike Safety Month! This free virtual presentation on Tuesday, May 11, 2021 at 6:30 PM, for children and families stresses the importance of wearing a helmet, staying visible, using hand signals, safe places to ride and walk, and teaches the laws and rules of the road.
Please register at https://tinyurl.com/fplbikesafety to be sent the Zoom link. Thanks to AAA for presenting this virtual event.
This is a free program. For information about this or other Library programs call 978-829-1780 or visit our website: www.FitchburgPublicLibrary.org.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA