E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
In today’s increasingly eco-conscious world, businesses that marry innovation with environmental responsibility are carving a vital path forward. One such trailblazer is Tough Stuff Recycling, a young yet dynamic company that has quickly emerged as a leader in the specialized recycling industry. Founded in 2022, this Fitchburg, Massachusetts-based operation is already making a significant impact across the Northeast by tackling one of the most overlooked areas in waste management: the recycling of mattresses, box springs, electronic waste, and bulky furniture items.
Tough Stuff Recycling was established with a clear mission—to provide environmentally responsible solutions for hard-to-recycle materials. Over the past three years, the company has grown steadily, building relationships with municipalities, commercial waste haulers, hospitality businesses, universities, and major retailers. What sets Tough Stuff apart is its unwavering focus on reclaiming valuable materials that often end up in landfills. Through its advanced recycling systems, the company extracts foam, steel, textiles, and wood, helping reduce landfill dependency and supporting a broader shift toward a circular economy. This innovative model not only diverts thousands of pounds of waste from disposal but also contributes to sustainable material recovery and reuse.
At the heart of Tough Stuff Recycling’s operations is a state-of-the-art recycling facility located in Fitchburg, a strategically chosen site that underscores the company’s commitment to regional economic development and environmental stewardship. The facility features cutting-edge technology designed specifically to handle complex materials, with processes that are continually refined to achieve higher efficiency and material recovery rates. The company’s services are designed for convenience as well as impact. Customers can choose between curbside pickup and drop-off services, both aimed at making mattress and furniture recycling accessible to households and businesses alike. These flexible options demonstrate the company’s dedication to both service and sustainability.
One of the hallmarks of Tough Stuff Recycling is its investment in innovation. The company stands out for its automated, high-throughput processing systems, including the first-of-its-kind machinery specifically developed for recycling pocket coil mattresses. This innovation alone has helped reclaim over 25 million pounds of steel from used mattresses—an achievement that showcases the scale of their environmental impact. With a forward-thinking mindset, the company is already integrating technologies such as artificial intelligence and automation to further streamline operations. These systems help sort and process materials more efficiently while lowering the company’s overall carbon footprint.
Inside the facility and beyond, Tough Stuff Recycling boasts a workplace culture rooted in passion, responsibility, and impact. The team is described as hardworking and mission-driven, unified by the goal of making tangible environmental improvements. According to spokesperson Mary Horsman, the company seeks employees who are “motivated, dependable, and driven to make a real environmental impact.” This values-based hiring approach has helped cultivate a strong internal culture that aligns with the company’s broader sustainability goals. Equally important is the company’s connection to its community, particularly North Central Massachusetts. “Fitchburg offers a strong sense of community and a strategic location for logistics,” Horsman notes. The region’s business-friendly environment and workforce have played a key role in Tough Stuff’s early success, providing a fertile ground for growth and collaboration.
Tough Stuff Recycling doesn’t limit its environmental mission to its own operations—it’s also an active advocate for progressive recycling policies at the state and regional levels. The company is a member of organizations like MassRecycle and regularly engages in public education and policy development, especially around Extended Producer Responsibility (EPR) legislation. Through these partnerships, Tough Stuff contributes to the shaping of sustainable waste management practices. The company frequently collaborates with government agencies, industry associations, and fellow recyclers to promote smart, scalable solutions that protect the environment while supporting economic growth.
As a proud member of the North Central Massachusetts Chamber of Commerce, Tough Stuff Recycling actively participates in efforts to boost local economies and foster regional development. “The Chamber’s mission mirrors our own,” says Horsman. “It’s about creating and sustaining meaningful relationships between businesses and the community.” Through the Chamber, the company accesses professional development programs, networking opportunities, and a powerful platform for legislative advocacy. These resources are vital as the company looks to expand its services and continue driving innovation in the recycling space.
Despite being a relatively new player, Tough Stuff Recycling is already looking toward the future with ambitious goals. With the infrastructure, talent, and partnerships in place, the company is poised to scale operations throughout the Northeast, bringing its environmentally responsible solutions to a broader array of communities. The demand for mattress and bulky item recycling is only expected to grow in the coming years, especially as more states and municipalities adopt EPR mandates and implement stricter landfill regulations. Tough Stuff is well-positioned to meet this demand, thanks to its deep expertise, high-performance facility, and proactive engagement with policy and industry leaders.
In just a few short years, Tough Stuff Recycling has transformed from a local operation into a multi-state service provider, operating successfully in both regulated and free-market environments. This rapid growth is a testament to the company’s adaptability and focus on quality. A standout achievement—recycling more than 25 million pounds of pocket coils—not only highlights the technical sophistication of Tough Stuff’s operations but also reflects the leadership of its visionary CEO, who pioneered the very system that made it possible.
To promote its services, Tough Stuff Recycling relies on strategic partnerships with associations and coalitions that span the recycling and hospitality industries. Organizations like MassRecycle, New Hampshire Recycles, and the Northeast Recycling Council help connect the company with municipalities and commercial entities that can benefit from their services. This network-based approach has proven to be highly effective, enabling Tough Stuff to grow its visibility while aligning with like-minded partners who share their commitment to sustainability. Tough Stuff Recycling is more than just a business—it’s a mission-driven organization reshaping how we think about waste, sustainability, and community engagement. With a foundation built on innovation, a commitment to environmental responsibility, and strong local roots, this Fitchburg-based company is proving that tackling the “tough stuff” is not only possible but also essential for a cleaner, greener future. As the world grapples with mounting waste and limited landfill space, companies like Tough Stuff Recycling show that practical solutions are already within reach—solutions that protect the planet, empower communities, and drive economic progress.
For more details, visit: www.toughstuffrecycling.com.
North Central Massachusetts | Central Massachusetts | Massachusetts | Chamber of Commerce | North Central Massachusetts Chamber | Chamber of Commerce Membership | Chamber of Commerce Member Benefits | Chamber of Commerce near me | Blog
In a partnership with the Massachusetts Office of Business Development (MOBD), MassDevelopment, and MassHire, the North Central Massachusetts Chamber of Commerce will be hosting state economic development officials for one-on-one appointments with local developers, manufacturers, and business owners. The meetings are an opportunity to discuss any specific matters related to their business or the expansion of their business, as well as to review state resources available to support business growth and expansion.
Kevin Kuros, Central Massachusetts Director for MOBD; Rob Anderson, Senior Vice President of MassDevelopment; Chuck Merrill, Senior Loan Officer for MassDevelopment; and Scott Percifull, Program Coordinator for MassHire, will be available at the Chamber office by appointment on Wednesday, September 24, between 10:00 a.m. and 12:00 p.m. The appointments are in thirty-minute increments and are first-come, first-served. The meetings are free and confidential, available on a non-discriminatory basis, and are handicapped accessible.
MOBD is the state’s economic development office and manages the Economic Development Incentive Program (EDIP), which provides tax credits for qualifying business expansion projects. In addition, MOBD directors are navigators in the state’s new Business Front Door portal, through which businesses can manage their interactions with state agencies and related quasi-public agencies. MOBD is also the home of the Massachusetts Center for Employee Ownership (MassCEO), which provides resources and information for businesses exploring employee ownership models, often as a succession planning strategy.
MassDevelopment, the state’s development finance agency and land bank, works with businesses, nonprofits, banks, and communities to stimulate economic growth across the Commonwealth. During FY2023, MassDevelopment financed or managed 545 projects generating investment of more than $2 billion in the Massachusetts economy. These projects are estimated to create or support 10,522 jobs and build or preserve 1,583 housing units. MassDevelopment has a variety of financing programs to address the needs of small businesses, from equipment to real estate to working capital.
MassHire Rapid Response coordinates state and federal resources for businesses, offering a single point of contact to multiple programs. The MassHire Rapid Response team provides layoff prevention, early intervention re-employment, layoff management, and outplacement services to companies and their employees. Additionally, we offer employment and training resources, including assistance with recruitment, hiring, and tax credit programs.
To schedule an appointment, contact Sandie Cataldo, Senior Economic Development Manager at the North Central Massachusetts Chamber of Commerce at 978.353.7600 ext. 232 or via email at .
North Central Massachusetts | Chamber of Commerce | Chamber of Commerce near me | Economic Development | Business Development | Business Loans | Business Technical Assistance | Small Business Loans | Small Business Technical Assistance | Business Development Corporation | Business Resources | Microloan Lender | Massachusetts Business |Expand Business | Supporting Businesses
At the North Central Massachusetts Chamber of Commerce, we believe in setting ambitious goals and measuring our progress against them. As we prepare to launch our new three-year strategic plan this fall, we’re taking a transparent look back at how we performed against the measurable objectives we established in our 2022-2025 Strategic Plan.
Why We Measure Our Impact
Strategic planning without accountability is just wishful thinking. By tracking specific metrics across our five core goal areas, we ensure that every initiative, program, and partnership we pursue directly contributes to strengthening the regional economy and creating value for our members.
Our Results: The Full Picture
The comprehensive results below show both our significant achievements and the areas where we continue working toward our ambitious targets. We exceeded expectations in several key areas—including helping facilitate $497M in direct visitor spending (far surpassing our $200M goal) and successfully launching transformative initiatives like the Regional Business Investment Fund and North Central Massachusetts Land Bank.
At the same time, we faced challenges in areas like loan generation and job creation, reflecting the complex economic landscape and resource constraints that many regional organizations navigate. These mixed results provide valuable insights that are directly informing our upcoming strategic framework.
Looking Forward
This honest assessment of our progress demonstrates our commitment to continuous improvement and strategic focus—principles that drive our success in delivering measurable impact for North Central Massachusetts. The lessons learned from this three-year period are shaping our next chapter, ensuring we set realistic yet ambitious goals that reflect both our capabilities and our region’s greatest opportunities.
We invite you to review the detailed results here and share your thoughts as we finalize our new strategic direction.
Strategic Progress Report: 2025 ResultsNorth Central Massachusetts | Central Massachusetts | Massachusetts | Chamber of Commerce | North Central Massachusetts Chamber | Chamber of Commerce Membership | Chamber of Commerce Member Benefits | Chamber of Commerce near me | Blog | Strategic Progress Report 2025 Results
Join us as we celebrate 50 incredible years of learning, laughter, and community at Busy Bees Preschool Center Inc. For half a century, Busy Bees has been a cornerstone of early childhood education and family support in Fitchburg and now it’s time to celebrate this remarkable journey!
Friday, September 26, 2025
5:00 PM – 7:00 PM
3 Harugari Street, Fitchburg, MA 01420
RSVP: Please email Ms. Maria at
This special evening will include a ribbon-cutting ceremony, opportunities for alumni to contribute to a time capsule, and plenty of time to connect with current families, past students, and community partners who’ve been part of the Busy Bees family over the decades.
Whether you’re a longtime friend of the school or discovering Busy Bees for the first time, we’d love to see you there to help us honor this major milestone.
Come celebrate 50 years of impact, growth, and buzzing with love! 
Insurance losses due to reviver statutes for legacy abuse claims, social inflation and nuclear verdicts are driving up liability insurance rates. Some underwriting executives including those at Hub International have posited that reducing policy limits saves money and can make nonprofits less attractive targets for the plaintiffs’ bar — but choosing the right level of insurance protection requires a deeper analysis.
When plaintiffs’ attorneys prosecute abuse and molestation cases, one of the first lines of questioning typically involves the target’s insurance protection: What type of policy and how much will it cover? Many attorneys take a pragmatic “grab-and-go” approach by demanding policy limits, collecting those sums and moving on to new opportunities rather than face a jury trial. In such instances, low insurance limits may discourage aggressive, protracted litigation.
However, limited insurance protection won’t immunize an organization for an egregious case of willful, wanton misconduct — such as serial abuse or vehicular manslaughter by an impaired driver. Juries won’t tolerate wanton negligence and won’t stop at an organization’s insurance limits when awarding financial damages. The bankruptcies of multiple Roman Catholic dioceses and the Boy Scouts of America illustrate the perils of inadequate insurance protection.
Use Data Analytics to Determine the Correct Insurance Mix
Weighing the benefits of lower liability limits against maintaining potentially insufficient coverage if a calamitous event occurs requires a deep dive into an organization’s net assets, annual revenues, location and relative prominence. While many organizations look to benchmarking data as a barometer, this is a flawed approach because finding “comparable” nonprofits is subjective. Do you benchmark organizations by Standard Industrial Classification (SIC)? By revenues or net assets? Headcount? Location?
Even if the benchmarking sources use a credible pool of organizations sharing similar characteristics, are the decisions made by those nonprofits necessarily appropriate for the organization seeking insurance guidance?
A better approach is to take an inwardly focused look at the organization’s metrics. A nonprofit can use analytics modeling tools to examine its own claims history and financials, and run thousands of loss simulations against a robust industry database of benchmark incidents. These Monte Carlo simulations will generate a wide range of potential situations, outcomes and probabilities, quantifying the organization’s projected loss frequency and severity from those events.
This data equips the nonprofit with information it needs to select an optimal insurance structure and yields objective recommendations for risk management and a defensible basis for insurance decisions.
Calibrating your insurance limits in today’s dynamic legal environment doesn’t have to be a guessing game. A skilled risk advisor can be a valuable resource to stretch your insurance dollars and fortify protection where it’s needed most.
Learn More
Mediation Services of North Central MA, Inc. is excited to host a Virtual Round Table bringing together local non-profit and public service professionals for an hour of genuine conversation, idea exchange, and meaningful connection. This event is designed with you in mind whether you’re a community leader, a nonprofit program manager, or someone working on the front lines of public service. In today’s fast-paced and often isolated work environments, it is important to take time to connect with peers, share insights, and support one another’s missions.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA