E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
MEMBER TO MEMBER OFFERS: Based on your valuable feedback, we have rebranded our Member to Member discount program as Member to Member Offers. This change reflects our commitment to providing greater flexibility for our diverse membership. We ask that offers posted on the Member to Member Offers page be exclusive or near-exclusive to our members. To post your offer, please contact Maureen Babcock at .
This program is intended to encourage member to member commerce, helping you save money while increasing your business visibility and promoting new opportunities within our network. By participating, you’ll not only benefit from cost savings but also contribute to the growth of our business community.

Since 2022, the NCMDC has contributed a total of $146,000 towards façade improvements, playing a crucial role in revitalizing downtown business districts across the region’s three largest cities. This initiative aligns with the One North Central Economic Development Plan, which prioritizes downtown revitalization.
This successful public-private partnership demonstrates our commitment to fostering vibrant, attractive urban centers in North Central Massachusetts.
STAFF DEVELOPMENT: In August, Travis Condon, our Public Affairs Manager, completed his third year at the US Chamber’s Northeast Institute for Organization Management (IOM). This prestigious four-year program offers intensive training for chamber and association professionals, covering crucial topics such as advocacy, media relations, membership strategies, finance, legal issues, and human resources. IOM’s curriculum, delivered by university professors, industry experts, and leading practitioners, provides invaluable insights and networking opportunities with peers nationwide. Travis’s ongoing participation reflects our commitment to staying at the forefront of chamber industry best practices.
Further demonstrating our dedication to excellence, Chamber President & CEO Roy Nascimento and Tracy Gagnon, Manager of Membership Recruitment & Engagement, attended the Association of Chamber of Commerce Executives National Convention in Dallas this July. This event allowed them to connect with other chamber leaders and stay informed on industry best practices.
As a testament to our Chamber’s outstanding performance, Roy Nascimento, representing last year’s Chamber of the Year, also participated as a judge while at the convention in the esteemed 2024 national Chamber of the Year Award competition.
These professional development initiatives ensure that our team remains well-equipped to serve our members and community with cutting-edge knowledge and skills.
BUSINESS ASSISTANCE: Our team has provided 2,413 hours of direct technical assistance to existing and start-up businesses in the region. We’re also participating in a 9-month Northeast Transition Initiative (NETI) fellowship to support businesses in exit planning and exploring employee ownership options. This program aims to retain jobs through successful exit strategies. In July, we surveyed businesses to identify suitable candidates for this initiative.
WORKNORTHCENTRAL.COM: Our online jobs board, WorkNorthCentral.com, continues to be a vital tool for Chamber members. From January 1 to July 31, 2024, we’ve seen impressive engagement with over 1,100 job opportunities posted and more than 14,500 page views. To extend our reach, we also share these listings on our dedicated Work North Central Facebook page.
As a reminder, postings are complimentary for members. You can easily post your employment opportunities directly at WorkNorthCentral.com. Alternatively, email your listings to Sabbra Reyes at , and she’ll be happy to post them for you.
Take advantage of this powerful platform to connect with top talent in our region. Post your job openings today and tap into our growing network of job seekers!
LATINX OUTREACH: The Chamber is actively expanding its outreach to the Latinx community through several key initiatives. As part of our community engagement efforts, we participated in the local Uruguayan Festival in August and plan to have a presence at the inaugural Fitchburg Latino Festival in late September.
To further strengthen our connection with Latinx businesses, we have established a new Latino Leadership Committee. This advisory group comprises 12 committed Latino business leaders from North Central Massachusetts. Their insights will be invaluable in guiding our efforts to develop programs that effectively engage and support the Latinx business community.
With input from the Latino Leadership Committee, we aim to create and implement initiatives that address the specific needs and opportunities within the Latinx business sector. These efforts underscore our commitment to fostering a diverse, inclusive business environment that reflects and serves all communities in North Central Massachusetts.
SOLAR INITIATIVE: Our Pleasant Street solar field, launched in August 2014, continues to deliver significant benefits to participating manufacturers. As of July, 2024 the initiative has produced 14,230,226 kWh of Net Metering Credits to the manufacturers participating in the program and a collective savings of $3,271,920 to participants.
This innovative program not only promotes sustainable energy practices but also contributes substantially to cost reduction for local businesses. As we celebrate a decade of operation, these figures underscore the long-term economic and environmental impact of our solar initiative.
GIFT CARD PROGRAM: We currently have 33 members merchants that are participating in the Gift Local eGift Card program. Since January 1, we have sold 56 gift cards valued at $2,400. During the same timeframe, 46 cards valued at $1,486.61 were redeemed at participating small businesses.
We’re gearing up for the holiday season, our peak sales period, and actively recruiting additional merchants. Participation is free. Interested members should contact Maureen Babcock at 978.353.7600 ext. 222 or .

The majority of the loans were micro-loans made through our traditional lending programs and focused on supporting start-up and existing small businesses in need of capital. The NCMDC has another two loans valued at $90,000 that have been approved, but not yet closed, and a total of $1,198,500 in leads/deals in its pipeline. We currently have a total of 97 loans in our loan portfolio with a total principal balance of $3,090,679.28.

“We have seen a steady and ever-increasing community of Hispanics grow in the North Central area, especially Fitchburg and Leominster,” said Neddy Latimer, executive director at the Spanish American Center in Leominster. “Whereas in the early years, the primary Hispanic population moving to this area were of Puerto Rican descent and migrated up from New York City in search of work in the plastics and other industrial endeavors, the population has diversified greatly, with significant numbers of families from the Dominican Republic, Haiti, Mexico, and other Central and South American countries.”
As the oldest social services organization exclusively serving the Hispanic community in Worcester County, Latimer, and colleague, Mickey Guzman, who serves as the organization’s information and referral specialist, both serve as liaisons between the community and the services their clients need. “While our name may have Spanish American in it, we are committed to helping everyone in the community regardless of their cultural background.”
“We work with clients on everything from legal documents that need to be notarized to providing referrals for housing services and assessments for children to enroll in school,” said Guzman. “We want to obtain an overall picture of the family to learn of their needs so we can help connect them to ESOL (English to Speakers of Other Languages) classes, finding employment and we even help with food insecurity.”
Nico Gerthet-Garcia, community business advisor at the Chamber and the North Central Massachusetts Development Corporation, said despite challenges, North Central Massachusetts as a good place to raise a family for everyone, including Latinos. “Our region has a laid-back feeling and low crime rates when compared to other cities, so it really makes North Central the best place to live and work.”
And Gerthet-Garcia would know. Originally from Uruguay, he immigrated to Leominster at three-years-old with his family because of the strong Uruguayan culture in the city. “I’m from Uruguay and I think Leominster is likely the third highest populated city of Uruguayans in the country after Miami and a city in New Jersey,” he said. “When I lived in Leominster as a child, my culture was still all around me because of the large Uruguayan presence there. We even left and moved to Atlanta for a short time but came back to our second home in Leominster because we were so much more comfortable there.”
Gerthet-Garcia estimates there are approximately 3 million Uruguayans in the United States and many of them are interested in starting a business to help the local economy. However national data and local research indicate that minorities are less likely to take advantage of available resources within the entrepreneurial ecosystem and established business networks.
The Chamber and its economic development arm, the North Central Massachusetts Development Corporation (NCMDC), are doing something to change these statistics and that’s where Gerthet-Garcia can help. He was hired to work at the NCMDC to focus on the Latinx community where there is a robust need for assistance. “We want to reach out to our Latinx community and let them know if they have a desire to open a business that we can make that dream happen,” he said. “I joined this team so our Latino speaking clients have someone who can effectively communicate with them—and for them—while also understanding their struggles and cultural barriers so they feel confident when obtaining a loan.”
Gerthet-Garcia estimates that eight out of 10 NCMDC loans are for startups, with the average loan amount of $25,000. “We don’t just help them get the loan, but we also connect them to partners who work with the entrepreneur on a business plan and help make projections, which are required for our startups to access funding,” he added. “There is a lot of hand holding through the process, but we help with communicating their needs with the underwriters and then make sure the entrepreneurs have all the resources they need post-closing to be successful.”
As a Latina business leader in North Central, Rachel Lopez, president of Resource Management, Inc., in Fitchburg, said Hispanic owned businesses continue to be confronted with insufficient access to capital and funding, while additional challenges of being a Latina and woman exacerbate the disparity between her male counterparts in the region.
“Latina owned businesses face additional challenges similar to other women-owned businesses with substantially lower revenues and profitability than the businesses owned by men,” said Lopez. “Expanding access to financial education, government programs, grants, and loans helps address the challenges while empowering Hispanic entrepreneurs to grow their business and contribute to the economy.
Lopez noted that Hispanic owned businesses face many challenges including financial disparities, limited access to financing sources and lenders, discrimination and cultural differences, limited resources and lack of awareness of funding options, as well as customer acquisition, and hiring, retaining and growing staff.”
In fact, Latino owned businesses were disproportionally impacted by the pandemic as research by the Worcester Business Journal conducted after the pandemic indicated that only 6 percent of Paycheck Protection Loans in Worcester County were awarded to Latinos, as opposed to 84 percent going to White business owners. What’s more is that reporting by MassINC also found that 29 percent of minority-owned businesses missed rent payments compared with 19 percent of White-owned businesses. MassINC indicates these statistics are a likely result of disparities for Latino businesses that have not been able to access resources and programs as much as other business owners.
Despite the challenges, Lopez and Gerthet-Garcia agree that Latino business owners are the fastest growing group of entrepreneurs creating businesses, which Lopez noted is at more than twice the rate of the general population and three times the rate in our region.
“Latino owned businesses are set to revolutionize the U.S. economy and are projected to make up 29 percent of the population by 2050,” said Lopez. “As of 2023, Latino entrepreneurs established five million businesses across the United States generating over $800 billion in annual revenue.”
According to the workforce study commissioned by the Chamber, the region’s underserved populations, especially the Latino population, face glaring educational and income gaps. For example, the Latino population makes up about 11 percent of the region’s population but accounts for 28 percent of residents without a high-school degree, setting them up for a disadvantage in the workplace.
In January 2022, the Chamber announced the Equitable Credential Attainment Cohort program in partnership with Mount Wachusett Community College (MWCC) and the Spanish American Center. The goal of the program is to increase participation in targeted credential programs among underserved residents across North Central Massachusetts with a focus on the Latinx population. In Worcester County, approximately 76 percent of all jobs are held by White workers, and these same workers hold over 81 percent of all higher-wage jobs. Conversely, Black and Hispanic/Latinx workers account for 17.3 percent of all employees, but account for over 25 percent of all workers earning less than $35,000 per year.
Kijah Gordon, assistant vice president for Lifelong Learning and Workforce Development at MWCC, spearheads the program with the Chamber and the Spanish American Center, who work collaboratively to communicate and refer the program to potential students.
“We already had a great working relationship with Mickey and the Spanish American Center, and Travis (Condon) at the Chamber, so this partnership was seamless from the beginning as we worked together to get the word out and find individuals who would be the ideal students for the program,” said Gordon. “The Spanish American Center posts about the program on social media and Mickey is always referring clients to us.”
MWCC offers an eight-week or 15-week program with students finishing the course work in one semester and move into a 30-hour full workweek with one of the program’s clinical partners. The program is free and includes everything a student needs to ensure success, including skills prep, textbooks and scrub uniforms. As of July 1, 2024, Massachusetts offers the first CNA test for free as well.
Once an individual is enrolled as a student, meetings are scheduled with Gordon and program staff to understand the student’s needs and to evaluate on the best path forward to ensure success.
“Our students have families and may need certain hours to attend programs in order to care for their children,” added Gordon. “For example, manufacturing was a part of the original program, but most mothers in the program were concerned about the longer hours of working time that manufacturing requires and realized there was a better work-life balance and career path with our CNA (certified nurse aide) program. With this realization, we found a strong pathway for a CNA to be an RN (registered nurse) in the future as well as a higher increase in pay in the health care field.”
Empowering students is another aspect of the program, which Gordon said offers a sense of pride among students. “In years prior, our programs included the term ‘ESL’ in the program description, but students didn’t like having ESL attached to their program, so we adjusted the program names and now refer to our programs that offer ESL as CNA+, for example,” she added. “Students also mentor their peers which in itself provides pride and an opportunity to learn leadership skills.”
For Lopez, her climb to President began in 1995 when her father founded RMI, and over the years she has made it her life’s work to improve the Latinx community through volunteering her time. She was appointed as a member of the Latino Advisory Committee for the Commonwealth of Massachusetts by Governor Charlie Baker, served on the ARPA Advisory Committee for the City of Fitchburg, as a Trustee and board member for the Fitchburg Art Museum, and was chair of the board for the Chamber in 2021-2022, and as Treasurer of Centro.
“The Chamber is an unwavering advocate for the interests of the region and our business is proud to be involved in helping to advance our economy,” said Lopez. “I was honored and humbled to serve as the Chair and grateful for the experience. It is my sincere opinion that North Central Massachusetts is a great place to live, put down roots and build businesses.”
Lopez said it is also encouraging to see North Central grow and transform to attract diverse minority groups of all backgrounds and businesses.
“The real estate market, coupled with our elected leaders’ commitment to enable entrepreneurs to be successful, plays a key role,” added Lopez. “This has led to the establishment of many Latino businesses. The success of these minority-owned businesses in North Central will undoubtedly attract more people, including the minority groups, who see unlimited opportunities for future entrepreneurs.”
North Central Massachusetts Development Corporation
Nicolas Berthet-Garcia
978-353-7600, ext. 223
https://www.northcentralmass.com
Spanish American Center
Mickey Guzman
978-534-3145, ext. 113
https://www.spanishamericancenter.org
Mount Wachusett Community College
Kijah Gordon
413-364-1931
http://www.mwcc.edu
Resource Management, Inc.
Rachel Lopez
800-508-0048
https://rmi-solutions.com/
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Event offers opportunity for Chamber members, local leaders to engage directly with Congressman McGovern, Congresswoman Trahan
The North Central Massachusetts Chamber of Commerce is hosting its Annual North Central Massachusetts Congressional Luncheon on Tuesday, October 8, 2024, featuring the Honorable Jim McGovern, United States Representative for the Second Congressional District of Massachusetts, and the Honorable Lori Trahan, United States Representative for the Third Congressional District of Massachusetts. The program runs from 11:30 a.m. to 1:30 p.m. at the Doubletree by Hilton, 99 Erdman Way, Leominster, MA. Special thanks to our Premier Sponsor Fitchburg State University and Supporting Sponsors Care Central VNA & Hospice Inc. and Central Mass Productions for their support of the program.
“The Congressional Luncheon is a great opportunity for our members and community leaders to directly connect with our federal delegation, ask questions and learn more about the national issues affecting our region’s economy and quality of life,” said Roy Nascimento, President and CEO, North Central Massachusetts Chamber of Commerce. “Thank you to Congressman McGovern and Congresswoman Trahan for their participation in this popular, annual program.”
“Fitchburg State is honored to support this important forum that brings together elected officials and local business leaders to address issues and discuss solutions,” said Donna Hodge, President, Fitchburg State University. “We are grateful to the Chamber for creating this opportunity to demonstrate what civic engagement is all about.”
First elected to Congress in 1996, Congressman McGovern has been the top Democrat on the powerful House Rules Committee since 2018, serving as Chairman during the 116th and 117th Congress. He also serves on the House Agriculture Committee, where he has been a global leader in the fight to end hunger. Congressman McGovern has spent his career in public service working to strengthen America’s global leadership when it comes to protecting human rights and promoting peace. He serves on two commissions which monitor, investigate and advocate on behalf of international human rights, the rule of law, and good governance: the Congressional-Executive Commission on China, and the bipartisan Tom Lantos Human Rights Commission.
Congresswoman Trahan was elected to the U.S. House of Representatives in 2018. Currently, she serves as a member of the influential House Committee on Energy and Commerce and in leadership as Co-Chair of the Democratic Policy & Communications Committee, Senior Whip and member of the Democratic Steering and Policy Committee. She was instrumental in securing federal designation of the Nashua River as a scenic waterway, and filed legislation addressing the opioid epidemic and supporting career readiness programming in public high schools. As a member of the largest female caucus elected to the U.S. Congress, she holds the distinction of being the first Portuguese American woman ever to serve on Capitol Hill.
Make sure to reserve your spot early! Pre-registration is required and easy. Register online here. The cost is $47 for members and $60 for non-members. Please contact Valerie Bruno at 978.353.7600, ext. 235 or via email at for more details.
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LUK, Inc. has recently received funding from the Reliant Foundation to expand their Mental Health Awareness and Suicide Prevention trainings. This is Reliant Foundation’s fourth year funding these trainings for LUK.
LUK shares Reliant Foundation’s goal to reduce stigma around mental health and substance use disorders. By raising awareness, the agency hopes to strengthen mental/behavioral health services for youth and adults, encourage individuals to strive for recovery, or support a loved one in their recovery journey.
With last year’s funding from Reliant Foundation, LUK met and surpassed their goal of training 900 individuals in mental health and suicide prevention through their ongoing partnerships with schools, PTOs, community organizations, and civic groups.
This funding from Reliant Foundation will allow LUK to continue offering a variety of trainings that vary in length, intensity, and scope, allowing training partners to select the most appropriate curriculum for their setting. The overall goal of the project is to raise awareness of mental health challenges, prevent suicide, and connect people in need to supportive services.
“LUK would like to send our gratitude to the Reliant Foundation for their continued support of our mental health training program. This program provides essential education to the community on understanding mental health symptoms in order to intervene both early and effectively,” adds LUK President & CEO Beth Barto. “This funding from Reliant Foundation helps LUK towards creating safe, healthy and resilient communities.”
LUK is thankful for Reliant Foundation’s support and looks forward to another year of offering these important trainings to the Central MA community.
LUK, Inc. is a non-profit organization dedicated to improving the safety, health, and well-being of youth, families, and adults in Central Massachusetts. As a community-based organization, LUK’s mission is to challenge and inspire youth, adults, and families to realize their unique potential through community-based prevention, intervention, education, and support services.
Rollstone Bank & Trust, Fitchburg, MA proudly acknowledges that it has, once again, received a 5-Star Superior rating from BauerFinancial, the Nation’s Premier Bank Rating Firm. A 5-Star Superior rating indicates that Rollstone Bank & Trust is one of the strongest banks in the nation, excelling in areas of capital, loan quality, profitability and more. This marks the 121st consecutive quarter that Rollstone Bank & Trust has earned this top rating, which secures it an even more elite status as a “Best of Bauer Bank”, an honor reserved solely for banks that have maintained a 5-Star rating for 25 years or longer.
“A lot of things are changing”, reflects Karen L. Dorway, president of BauerFinancial. “Rules and regulations are being retooled, technology is advancing at lightning speed, and it’s easy to feel like you’re getting lost in the fray,” she continues. “People don’t want to feel like that at their bank. When they walk into a branch, they want to feel confident that their deposits are safe, that all rules are being followed, and that their banker understands their specific needs. That’s why it’s so important to have 5-Star rated (Superior) banks, like Rollstone Bank & Trust, in our communities. We can be confident that they have our hard-earned deposits properly secured.”
Rollstone Bank & Trust was established in 1846 and has been meeting the specific needs of the people in the communities it serves for 179 years. You can be proud to call Rollstone Bank & Trust your bank.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA