E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward

Once the major financial hurdles have been addressed, handing a family business over to the next generation can be handled in a variety of ways to suit your personal needs and goals. Obtaining professional help for determining any tax or legal issues should be placed at the top of the agenda. We value our local businesses, and their commitment to our community. Our guidelines can help you identify what items need to be addressed to ensure a seamless transition when handing off the keys to the store to the next generation.
Many local businesses have been in the same family for years. Your children may well have worked in the store growing up, and as they have gotten older, attended business meetings and begun to learn the ropes. The ability to help them get started while you are still able to advise and help them as problems arise is a wonderful opportunity for everyone.
Tips for Successfully Handing off the Family Business Keys to the to the Next Generation
As the current owner, and possibly the person who started the store, you will need to determine how much, if any, monetary compensation is required. The business can be transferred in various ways, gifted, sold at full or partial value, or put into a family corporation or trust with a different person named as manager.
A business plan and a transition plan can help your successfully transfer the business. If you are relying on a set income from the store, it is important to identify the role you will play in ensuring you receive it, and to have a contingency plan if it is not able to meet the goals.
Protecting the business against inter-family disputes should be discussed with a lawyer prior to transfer. Divorce, death, and changes in income can lead to problems between family members.
Ensure the person who is taking over the keys to the family store has the knowledge they need to operate it. If this person has not been active in all aspects of the business, they will require training. You will want to begin this process at least six months to a year prior to transferring the business.
Discuss with all family members what each person’s role, if any, will be in the business throughout the succession, and after, if you are keeping a portion of ownership.
Create a succession timeline and plan based on both of your needs. Some owners prefer a gradual turnover, while others do so all at once.
Accept that some things with the business will change. New products and technology are changing the way businesses operate and a fresh set of eyes may identify areas that are currently not performing as well as they should. Encourage your family to put their own personal stamp on the store.
We at the Chamber encourage all stores and family businesses to use our resources to increase their ability to be successful and continue to grow our community. Visit our Online Program On-Demand Library to discover educational tools to not only grow your business but also as a business owner.

Karen Munkacy, M.D., Founder, President & CEO of Garden Remedies
The current pandemic has certainly uprooted lives all around the world. Our government is overburdened, healthcare and essential workers are on the frontlines facing a crisis, and supplies are strained. Now more than ever, it is important for businesses big and small to contribute to their local communities and help lift those who have supported them to get to where they are. It is a critical time to evaluate and change how we do business to accommodate the pandemic. We are not only facing a global virus, but we are all experiencing heightened anxiety during a time of great uncertainty. We can be a voice of comfort to our communities and show our empathy while adjusting to this new normal.
The pandemic is pushing us to be flexible and creative in finding solutions. Resourcefulness is key in overcoming obstacles and inventing new ideas and pushes us to think outside our normal thought process. Although I knew it all along, I learned how strong, resourceful, and creative my team is in how they have responded to this challenge. With sanitation supplies and masks running scarce, they did not hesitate to step up and explore their ideas to preserve resources all while keeping everyone safe. Gene Ray, our VP of Laboratory Operations, and his team started the initiative of making sanitizing fluid to be used in our facilities to keep our customers and employees safe. Suzan Wentworth, a team member of our topical team, also jumped in to help by sewing face masks for our dispensary staff. Without the ideas experimented and brought to life by our team, our business would not have been able to operate as we are today.
Every company must expend the effort to create a better world and a safer place. As a company that strongly believes in giving back, we sought out to provide these resources to those in need. We are proud to have donated over 300 gallons of sanitizer to the Massachusetts Hospital Association and to the first responders in the communities in which we operate. We also made substantial monetary donations to the communities we do business in, to help with Covid-19 relief. Despite the obstacles we faced, our team worked hard to help our customers access legal cannabis products safely and support our local communities. We will continue to put resources into keeping people safe and delivering products in a secure, safe way. I got into this business solely to help people and it is our mission to find all the ways to do so.
Once the pandemic subsides, the need for safety and health precautions will remain as we are forced to adapt to this new normal. Many of us, including Garden Remedies, had to modify business operations completely to protect our customers and employees. By leveraging technology, we have been able to operate safely and process our orders online, limiting the amount of human interaction during pickup.
Unfortunately for retail, the pandemic prevents the customer interaction we value so much. Our goal as a company is driven on helping patients and providing our knowledge so we understood this aspect was too paramount to lose, especially during a time when they need our compassion the most. We then utilized our technology capabilities and created more platforms for customer engagement such as our online chat and video consultations for our patients and customers with questions.
The time for a re-envisioning your business plan is now. This is an opportunity to look at the scope of your business and see what needs to change, how consumer behavior has changed, and what you can do to help. It is essential to remember that the communities we live and work in are hurting and that we must not lose sight of the importance of giving back.
Being a member of the North Central Massachusetts Chamber provides members with many opportunities to gain valuable information and connections. We are always on the lookout for valuable content that would be on interest to our members and communities. In an effort to provide an avenue to more easily access the vast array of the knowledge and expertise that our members possess, we are now offering exclusive Guest Columnist articles for the benefit of our members. As a membership based organization, submissions will only be considered from members at the Business Choice level and above.
This is a great opportunity to position your business as a thought leader and expert. Columns should not be self-promotional or sales oriented ,and should consist of content that would be useful to businesses, including tips, answers to important questions and any insights that would be helpful to fellow members. By participating, members have the chance to better inform, educate and aid in the development of other members and the North Central Massachusetts region.
Please contact David Ginisi, Marketing and Communications Manager, if you are interested in participating: | 978.353.7600 x240

This is for all you COVID-19 remote workers out there in North Central Mass and the people, like us, who care about them. Zoom meetings have taken over your day and perhaps your sanity, as well. So we’ve curated some tips to prevent you from becoming hollow-eyed and spirit-deprived.
For physical and mental health, actively adjust your habits to make sure that you keep sane and productive, even on your busiest days. If you use physical relaxation and mental de-focusing to give your mind and body a chance to pause, you can learn to stay effective as these technologies play a larger part in our lives.
Don’t get stuck in back-to-back meetings. Stretch and get a change of scenery, take a few laps on the treadmill, or have a cold drink. Make sure that your calendar blocks out a few minutes’ buffer after each meeting so that no one slips another one in that starts too quickly.
Those of us who are parents have probably noticed our kids, even very young, becoming Zoom Zombies too. As we learn to cope, we can help them adjust. Our community will benefit in COVID time and beyond if we all learn to Zoom healthily.
If you’re not an active meeting participant, turn off your camera and use the dial-in number or a Bluetooth headset. Give yourself some freedom to roam but leave the meeting video on for reference. On regular meetings, choose some to join audio-only and make your impression by your knowledge, not your hairstyle.
AFK is gamer-speak for “away from keyboard,” or taking a break — off the clock, we say. Make sure that your AFK time is outdoors, playing with your pets, or taking a hike up Wachusett Mountain. Don’t forget your Zombie snacks, goodies that turn you human again- our Johnny Appleseed Visitors’ Center is chock full of locally-made snacks featuring the likes of Golden Girl Granola, apple cider donuts from Red Apple Farm, cheese sticks from Smith’s Country Cheese and so much more.
One way to restore the connection is to use active listing techniques. Paying close attention to the speaker, pause, then begin your response with a summary of what you heard. It maintains continuity and improves the human connection as well.
With telehealth and virtual conventions joining Zoom meetings as essential tools in the future, it will pay to learn to adapt. As usual, our kids are already doing it with their boundless energy. They chat, game, and live much of their lives online. We, too, can relax, interact, and avoid becoming Zoom Zombies — maybe even enjoy online life.
We hope you find these tips helpful. Try to implement one or two the next time you join in on one of our online programs. Also, be sure to visit our Online Program On-Demand Library to catch up on any content you may have missed.
Sally Dickinson Discusses Fitchburg’s Role in the
Career of Helicopter Inventor Igor Sikorsky
The Fitchburg Historical Society will host a talk on Wednesday, October 24 at 6 p.m. by Sally Dickinson, at the release party for her new paperback book The Missing Links to the Igor Sikorsky Story: His Struggle to Survive the Years between 1924 and 1929.
Dickinson discovered a large cache of historical documents about Sikorsky’s earliest years in America. She has written up the story in her new book, which she will be selling and signing at the Fitchburg Historical Society. The party will also feature a brief talk on some of the highlights of Dickinson’s research into the relationship between the aviation pioneer and his business partner Arnold Dickinson, a prominent business leader in Fitchburg.
Sikorsky emigrated to the US from Russia in 1919, escaping from the Soviet Revolution. The Wright Brothers flight had happened less than 20 years earlier, but Sikorsky imagined that large airplanes could move people, cargo and mail. After arriving in the states, he created businesses to design those modern airplanes, inventing some new forms of commercially successful planes. Ultimately, he invented amphibious airplanes and (most famously) invented the helicopter, a huge innovation in engineering and technology.
But how did a recent immigrant start and maintain a major manufacturing company in a brand new industry? Sikorsky needed to work with American businessmen to support him in his inventions and to create a successful company within short years of arriving in the US. As told in Dickinson’s new book, Sikorsky’s story includes great victories and terrible crashes. It also includes the race to fly from New York to Paris, and the daredevil age of pilots racing each other and risking death to fly nonstop between continents.
Sally Dickinson is from Leominster, went to Leominster High and Skidmore College. After raising a family and then working as a sales representative with Brown and Bigelow, a manufacturer of business promotional materials, she opened her own business, Portals Business Promotions, in the 1970’s, when independent women-owned businesses were still relatively rare.
As the President of the Board of Directors of the Fitchburg Historical Society, she headed up the Capital Campaign that allowed the Historical Society to purchase and renovate Phoenix Building on Main Street, a project that lasted over 5 years and raised more than 3 million dollars. She wrote a short booklet for the Historical Society: The Dickinson Family Story: From Handmade Boots to Amphibious Aircraft.
An “art tour” is a sort of voyage of discovery for art lovers. The idea is for patrons to be able to see what the arts have to offer in a particular city or region. Artists and art gallery owners come together for a day (or two) to show off the artwork being created in that area, sometimes to witness even the very act of creation itself. Such will be the exciting goings-on over the weekend of October 27 and 28 in Fitchburg, Mass., and vicinity.
“Fitchburg Open Studios” was organized by four stars of the Fitchburg art scene: gallery owner Tamar Russell Brown, pastel painter Lisa Regopoulos, and gallery owners Peter and Ann Capodagli. More than 20 artists responded to a call for artwork to be shown over the big weekend at many different sites, including the Fitchburg Art Museum and the various studios of participating artists. The 40,000 or so residents of the city of Fitchburg are about to find out just how much artistic talent the area has to offer.
Art lovers may need a full tank of gas or the equivalent energy on a bicycle for the entire weekend. The epicenter of the activities will be Fitchburg, of course, but the surrounding communities of Gardner, Leominster, Princeton and Townsend will be sites of studios where artists will be exhibiting.
“I had a dream to do this gallery,” says Tamar Russell Brown of Gallery Sitka at 454 Main Street in Fitchburg. The dream became a reality in May 2014 when Ms. Russell Brown started up a gallery at the Phoenix Park Mill in Shirley, and culminated with the grand opening of Gallery Sitka in downtown Fitchburg in July 2016. Some 40 area artists are represented by Sitka, and that gallery has an email list of over 100.
Art is a family affair for Tamar. “My father is an artist,” she reports, and her great aunt and great uncle were both painters. Though her father tried to warn her about the difficulty of making a living in the arts, she followed that dream anyway. The story goes all the way back to her teens, growing up in Tennessee. “I was collecting art at 15,” she recalls. Apparently she was destined for this calling in the art world from an early age.
Lisa Regopoulos paints pastels and considers herself an impressionistic artist. “I’m often trying to catch an image as if you had just caught a glimpse of it,” she says of her working methods. “You put more of yourself into the work,” she says, if you are working under that urgency of catching not just the visual fireworks of the images she paints en plein air (in the great outdoors) but also the mood, the feeling created while observing her subject matter. She’s out to capture, of course, an impression, and to communicate the excitement of a fleeting moment of beauty. The pastels are pigments held together by binders that allow tremendously vibrant colors to live on the paper surface, perhaps more strikingly than is possible with other materials.
Lisa will be opening her entire house to art lovers, hanging many recent paintings and working at the easel on a picture while her visitors look on. Some of the other artists who answered the call will be doing the same kind of demonstrations.
Ann and Peter Capodagli made their own dreams come true in 2008 when they opened the Boulder Art Gallery at 960 Main Street, in the shadow of the Rollstone Boulder, one of Fitchburg’s proudest landmarks and the inspiration for the name of the gallery. The lovely Upper Common area is the backdrop for the gallery, which also serves as Ann’s studio.
The Capodaglis were both teachers. Ann enjoyed 36 years as a Visual Arts instructor at Fitchburg High School, while Peter is a retired middle school science teacher who worked for 35 years in the Shirley school system. Ann is a watercolorist. Along with her watercolors, Ann will also be offering giclee prints and note cards at Boulder on both days of the art tour. Peter has been a collector of vintage art for many years. They are both dedicated to promoting and supporting local and regional artists.
Most of Boulder’s art is representational, Ms. Russell Brown says, with beautiful landscapes predominating. Sitka focuses more on abstract works that provide exciting interactions of pure color and texture.
Among the artists participating will be Doreen M. LaScola of Gardner, Ellen Schneeflock of Ashburnham, Pam Short of Lancaster, Linda Williams of Ashby, Leonard A. Haug of Princeton, Therese R. Blood of Westminster, as well as Brian G. Beaudoin, Randy LeSage, Christopher Di Nunzio, Kathryn Swantee, Iphigenia Burg, Jennifer Jones, Jen Hemenway, Gail Bloom, Sally Sargent, Kate Shaffer, Priscilla Mavrikis Walker, Keven McCarthy and Wil Darcangelo.
Ms. Russell Brown has created a special map to guide art lovers to all the participating studios and galleries. Go to fitchburgopenstudios.com for the map and more information about the big weekend.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA