E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Source: State House News Service
Author: Chris Lisinski
Federal officials on Wednesday ordered the MBTA to craft a series of plans in the next six weeks to fix major deficiencies in staffing, internal communications, safety management, and other problems.
Capping off a months-long investigation into high-profile safety failures at the T that in some cases have caused injuries or deaths, the Federal Transit Administration published an extensive, withering report with 53 findings about the agency and the Department of Public Utilities, which is the designated state oversight agency.
The FTA’s 90-page report outlines four more directives the MBTA must follow and one more the DPU must follow, adding to a series of directives issued in June before the investigation’s conclusion. The agency risks losing federal funds if it fails to address the orders.
While the FTA will remain involved to ensure changes are made, it has not opted to take over safety oversight at the T as it did with the Washington Metropolitan Area Transit Authority the only other time it conducted a similar safety management inspection.
“This is the end of our safety management inspection, but it is not the end of FTA’s involvement,” said FTA Associate Administrator for Communications and Congressional Affairs Paul Kincaid.
Investigators found the MBTA, controlled by Gov. Charlie Baker and his deputies, has overemphasized work on major capital projects at the expense of operating maintenance and day-to-day service.
At its current staffing levels, the T does not have enough workers available to simultaneously run its desired level of subway service, keep the system in sufficient shape, and fulfill the goals outlined in its multi-year capital plan, the FTA said.
MBTA officials said Wednesday morning that they would stand up a new Quality, Compliance and Oversight Office to lead the response to the FTA’s findings. That office, which will be helmed by MBTA Chief of Capital Delivery Katie Choe, will exist outside the agency’s current hierarchy and report directly to General Manager Steve Poftak.
Baker also filed a supplemental budget bill Wednesday that would make another $200 million available for the MBTA to use on safety fixes, in addition to the hundreds of millions of dollars lawmakers already appropriated for that purpose.
Funding to support marketing, inventory and capital to support company’s Wonder Plunger product
North Central Mass.—The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce, recently approved a $50,000 loan to Wonder Products, a Sterling-based company focused on innovating everyday household products.
Funding will be utilized to support marketing efforts, and increased inventory and capital to grow the business surrounding the company’s newest product, the Wonder Plunger.
Founded in 2016 by Michelle Salas out of her desire to keep her home, and especially her bathroom, clean, Salas invented the Wonder Plunger. Wonder Plunger is a unique toilet plunger designed to shrink down for storage or expand for use with its patented one hand design and a ventilated base to prevent water build up following use.
“With the support of the North Central Massachusetts Development Corporation, we will be able to expand our product reach through creative marketing efforts while also increasing our inventory and capital to bring consumers a unique plunger that provides a collapsible concept, aesthetically pleasing colors and a one-handed operational format to make our bathrooms cleaner.”
While the business has grown via word of mouth, the Wonder Plunger is sold at www.wonderplunger.com and via various online retail outlets. Small Business Development Center at Clark University assisted Michelle with her business plan and projections.
As a microloan lender, NCMDC can provide loans to small businesses up to $250,000 for working capital, real estate, equipment, inventory, expansion and working with our banking partners to provide gap financing for the final piece of a project.
For more information about the NCMDC loan programs, please call 978.353.7607 or visit NorthCentralMass.com or ChooseNorthCentral.com.
Grant supports the Façade Improvement Program to revitalize the city’s downtown area
North Central Mass.—The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce, today announced it has provided $25,000 in funding to help support the City of Leominster’s Façade Improvement Program. The program, which provides an opportunity for downtown property owners and businesses to upgrade their building’s exterior, aims to help the city retain and attract businesses, strengthen the downtown area, increase utilization of existing busineses, and enhance property values.
Managed by the city’s Façade Grant Design Committee under the direction of the Mayor’s Office and the Economic Development Coordinator, the program offers funding for exterior improvements on building facades intended to improve the building’s aesthetic appearance. Six businesses are currently approved for the façade program, including Tavern 13 and Medical Arts Hearing Instruments.
“We are making significant investments in the downtown area, from Monoosnock Brook to supporting the façade project for our property and business owners,” said Mayor Dean J. Mazzarella, City of Leominster. “With just about every square foot of commercial space filled in our downtown area, this program will help enhance the unique buildings that make up our downtown while maintaining the small town feel people have come to experience in Leominster.”
“Our recent Regional Economic Development Plan identified one of the critical factors for our region’s growth is focusing on our downtown areas,” said Roy M. Nascimento, President and CEO, North Central Massachusetts Chamber of Commerce. “With this grant, downtown Leominster-based businesses have the opportunity to enhance the city’s image and ability to attract new residents and investment in the community.”
The funding came from a competitive regional economic development grant secured by the NCMDC from the Executive Office of Housing and Economic Development.
Property or business owners interested in applying for improvement grants should contact the City of Leominster Economic Development Office to discuss the potential project prior to submitting an application.

“Leominster Credit Union is pleased to support our neighbors through Mayor Mazzarella’s Energy Program. There are many who are impacted by our current environment and rising costs, and their ability to pay for fuel is no different. Assisting those within the communities we serve is a major focus of LCU, and we continue to live by the credit union motto of People Helping People,” commented Barbara Mahoney, LCU President & CEO.
For more information on the Fuel Assistance Program stop by or contact the Mayor’s Office at 978-534-7500.
About Leominster Credit Union
Founded in 1954, Leominster Credit Union (LCU) is a member-owned, not-for-profit financial cooperative with a full range of deposit, lending and other financial services. Headquartered in Leominster, Massachusetts, LCU is proud to claim nearly 50,000 members and more than $700 million in assets. LCU has seven branch locations in Leominster, Clinton, Holden, North Leominster, Sterling and Worcester with ATM services at all branch locations. LCU also provides 24-hour banking via Mobile and Online services. Visit leominstercu.com or call 800-649-4646.
Please be advised that a Live Virtual Public Informational Meeting (PIM) for the referenced project will be hosted on Thursday, April 13, 2023 at 7:00 PM at the following MassDOT website: https://www.mass.gov/orgs/highway-division/events

Handle with Care is a regional initiative that will enhance communication, collaboration and training with law enforcement, teachers and administrators, early childhood educators and providers, and health care providers to better respond to early childhood trauma in the North Central and North Quabbin regions. The Plymouth County DA’s office provided large-scale training on Handle with Care for our local region as the Gardner Police Department and Gardner Public Schools initiated the program in 2019. Handle with Care reinforces trauma-informed care practices for youth in our schools and as law enforcement as first responders encountering children at an event. The North Central / North Quabbin region has assisted in identifying approximately 480 children with the need for trauma informed care since 2019.
Handle With Care is activated when a law enforcement officer or first responder encounters a child during a call, the child’s name, age and three words, HANDLE WITH CARE, are forwarded to the school for passive support of that child. Trauma-informed protocol is then initiated in the classroom which supports the child(ren) struggling with trauma through observation and support; they are not aware of nor approach to discuss the incident with the child; but instead provide extra support and accommodation as needed.
The Handle with Care North Central / North Quabbin initiative has expanded from our current 6 school districts and 10 police departments to now include Heywood Healthcare Emergency Room Registration Departments in Athol and Gardner. A parent or caregiver of school age youth will be given a “Handle With Care” caregiver form upon registering their child(ren) in the emergency room, to self-refer their child(ren) to the school nurse, day care provider and/or primary care physician. Handle With Care provides the school with a simple notification when a child experiences a traumatic event in their life. Having to report to school the next day can be difficult. The self-referral from the Emergency Department is one small step towards supporting our region’s youth and resilience.
The Handle with Care collaborative consists of first responders, community-based organizations, school districts and District Attorneys of ices supporting youth in the Greater Gardner area. Partners include: Ashburnham-Westminster School District * Ashburnham Police Department * Athol Police Department * Athol-Royalston School District * Boys & Girls Club * CAPs Collaborative Schools* Clinical Support & Options *Fitchburg State University * Gardner Police Department * Gardner Public Schools * Heywood Healthcare * Mahar Regional School District * MOC Early Education * Mount Wachusett Community * Narragansett Regional School District * NorthWestern County District Attorney, David Sullivan’s Of ice * Parent Professional Advocacy League * Petersham Police Department * PhillipstoPolice Department * Royalston Police Department * Templeton Police Department * Orange Police Department * Westminster Police Department * Worcester County District Attorney Joseph Early’s Office
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA