One North Central: A Roadmap for Regional Prosperity

New regional economic development plan sets a path forward for growth, opportunities in North Central Massachusetts.

In the 1990s, the North Central Massachusetts Chamber of Commerce led a major community and business-based planning effort that resulted in a bold strategy to advance the economy of the
region into the future. The regional plan, which led to the implementation of several economic development programs across the region, resulted in great success.

Following implementation of the plan, the region continues to benefit from a strong economic impact of tourist dollars and manufacturing jobs, while also supporting existing businesses with lending programs, and new start-ups with financial and business assistance.

In the past 25 years since the previous plan was developed, North Central Massachusetts has certainly changed! Our region now offers opportunities where one can open a small business in an old mill, build furniture in a state-of-the-art manufacturing facility, learn to design a video game in a tech lab, or even visit a farm or orchard for fresh produce. We’ve seen the region’s 26 cities and towns and the former Fort Devens experience their own economic challenges and opportunities. But these communities have also come out of these scenarios stronger than before due to the combined strength of our region where the whole is greater than the sum of its parts.

In early 2020, the Chamber and its affiliate organizations hired RKG Associates, a national economic development consulting firm, to help us develop a new Regional Economic Development Plan and learn how the region should position itself over the next ten to fifteen years. With the collaboration of regional business and community leaders, dignitaries, the boards of directors at the Chamber, the North Central Massachusetts Development Corporation and Visit North Central Massachusetts, three steps were identified as the region looks toward success through the year 2035: defining goals, assessing and defining market opportunities, and identifying recommendations and actions to advance economic development. By utilizing data and stakeholder input, the new Regional Economic Development Plan revealed several strengths and opportunities for which the region can compete for businesses, employees and residents. It also identified weaknesses and threats for the region to acknowledge and respond to effectively in the months and years ahead.

“A central tenant of this plan is growing our region from within,” said Roy M. Nascimento, President & CEO, North Central Massachusetts Chamber of Commerce. “The goals and recommendations included in the plan are structured to help the region come together and provide opportunities for each city and town across our region to succeed.”

The plan analyzed the demographic, economic and real estate markets, as well as target industries, and identified five themes. These themes include leveraging the region’s industry and business growth opportunities, enhancing regional equity through talent and workforce development and infrastructure for economic potential, advancing innovation and entrepreneurship, and improving the delivery of economic development efforts, programs, and funding.

North Central Massachusetts was compared to five other regions both within Massachusetts and other states, including Greenville County in South Carolina and the Lehigh Valley Region in Pennsylvania. The five comparison regions are comprised of those inside Massachusetts that are seen as peers or have a composition the region may want to strive for. The two regions outside Massachusetts (Greenville and Lehigh Valley) were chosen because of their robust manufacturing and transportation/logistics sectors and both are experiencing significant job growth compared to national averages.

“By utilizing a benchmarking exercise, we were able to understand the strengths and opportunities North Central Massachusetts has compared to other regions,” added Nascimento. “This also gives us a portrait of how the region may look to improve its competitive position over time.”

When the team began working on the plan, the economy of Massachusetts and the United States was experiencing a long period of economic growth with very low unemployment rates and positive growth emanating toward North Central Massachusetts from the Greater Boston region. Those positive growth trends were quickly diminished in March 2020 with the rapid spread of COVID-19 and the ensuing shutdown of the national economy.

“The pandemic has shifted the context of economic development across the entire ecosystem,” added Nascimento. “While it is difficult to predict the short- and long-term systemic impacts and changes presented by the pandemic, the goals developed for the plan were structured to address current and near-term needs through the economic recovery, as well as looking past the recovery to a future where the region prioritizes strategic yet organic growth that is cultivated from within.”

One of the more pressing challenges for the region’s employers is attracting and retaining younger workers who are interested in the region’s most concentrated areas of employment in health care, advanced manufacturing, and government and public services industries. While these sectors represent strong and stable industries, job opportunities in health care and manufacturing offer a wide array of pay grades that require both highly-skilled and entry level workers. Additionally, the region’s industrial sector has experienced an increase in higher-paying, higher-tech firms within the chemical manufacturing, electronic product manufacturing, research & development, and computer systems design, among others.

“Looking ahead, we need to focus on strengthening and growing the advanced manufacturing, logistics, distribution and health care industries, with an emphasis on continuing to develop the skills of our younger workers,” said Barbara Mahoney, President & CEO of Leominster Credit Union who also serves as Chair of the North Central Massachusetts Workforce Investment Board and as a member of the Chamber’s Economic Development Taskforce that helped develop the plan “We know by building the skills of today’s workforce to accommodate tomorrow’s technology we can remain a competitive and attractive region for employers and employees alike.”

As for the region’s demographics, post-retirement residents make up an increasing share of the region’s population, with a modest increase expected in the next ten years. “With an aging population, the region is likely to experience an increase in health care utilization,” said Winfield Brown, President & CEO of Heywood Hospital and another member of the Economic Development Taskforce “The need for additional healthcare and social services is likely to thrive and will serve as one of the key industry sectors for growth over the next ten years.”

The region’s large geography means that while some communities function within the economy of larger anchor cities like Boston or Worcester, others rely more heavily upon North Central Massachusetts markets like Fitchburg and Leominster. What’s interesting is that more workers who live in the northern and western parts of the region tend to commute to other North Central Massachusetts communities and not out of the region.

“As the region begins to heal from the pandemic, we believe our opportunities for tourism in North Central Massachusetts will serve the region well as individuals and families may find easily drivable amenities, food and farm attractions, and arts and culture venues here in the region as an appealing and affordable option rather than traveling by air or to destinations in the U.S. and around the world,” said Henry Tessman, General Manager of Great Wolf Lodge and a member of the Taskforce  “Given the effects of the pandemic on the restaurant and retail industry in the near term, there is uncertainty around the demand for future skilled workers; however, this could also present an opportunity to support growth in local businesses if skilled workers are looking at the region as a place to open their own business and hire locally.”

Perhaps the region’s greatest single advantage in economic development is its ability to serve as a “pressure valve” for Greater Boston’s overheated real estate market. From a cost perspective, real estate in the region is far less expensive than other Massachusetts regions and, in some cases, also more cost-effective than comparable regions outside of Massachusetts. Lease rates, rents, and housing purchase prices are generally lower in North Central Massachusetts than in the other three Massachusetts regions, with residential rents as much as $1,000 less per month. While the cost of living in the region is less expensive, average earnings for jobs in North Central Massachusetts are in line with those jobs in the Greenville and Lehigh Valley regions, but $30,000 – $40,000 less than MetroWest and Route 128.

“The current, demanding real estate market in North Central Massachusetts is a true testament of the draw this region is for individuals and families who want the convenient access to amenities with a more affordable cost of living,” said Matthew Fournier, Owner of Elite Construction & Design and a member of the Taskforce “What used to be a weekend destination for apple picking or leaf peeping is now a place where we call previous visitors our neighbors.”

While the Regional Economic Development Plan shows the strengths, opportunities, threats and weaknesses of NCM, it does not portray what we who live and work in North Central Massachusetts have known all along: that our home here is where the heart is.

To view the Regional Economic Development Plan in its entirety, click here.

Leominster Credit Union remains a true partner to members by providing financial solutions

Leominster Credit Union was founded in 1954, and is a member-owned, not-for-profit cooperative financial institution dedicated to providing deposit, pending, and other financial services to North Central Massachusetts residents.

As of today, Leominster Credit Union is headquartered in Leominster, Massachusetts and currently has over 50,000 members. The credit union grew over time through word of mouth, relationships, partnerships, marketing initiatives and community engagement. LCU gives back to organizations that they can benefit through education, encompassing a wide variety of organizations, whether through financial literacy, local charities, scholarships, and more.

President and CEO Barbara Mahoney has been with Leominster Credit Union since 2003, having three CEOs she worked for prior to becoming one herself. Mahoney and her predecessors have built a solid foundation for LCU, and she hopes to continue to build on that by developing relationships with members, listening to their needs to be able to become financially sounds and retain their business.

“We hope to do that through every phase of their life, educating them in regards to what their options are and addressing their needs throughout those different phases,” Mahoney said. “We try to build relationships. It’s not just putting out a product or service, it’s partnering with them with a variety of different things that might meet their needs. We want the members to walk away feeling good about what they received, and LCU is at the front of their mind.”

Not only does Leominster Credit Union have a member-centric culture, but they also provided approximately $20 million in PPP loans for small businesses throughout Massachusetts during the COVID-19 pandemic.

Like many other businesses, LCU is continuing to try and navigate through COVID, addressing any additional needs for their members and what the situation has presented.

“We’re currently at 50 percent capacity, and planning on decisions on what life might look like when we are 100 percent,” Mahoney states. “Our priority throughout the pandemic has been the safety and well-being of employees and staff, as well as the psychological comfort of both.”

The credit union is currently preparing to get most of the employee back into the facilities. All branches are open 100 percent, and staffed at 50% capacity.

“We’re preparing for the August 1st reopening and what that might look like for us; we’re also reviewing our work-from-home policy, getting a committee together to make recommendations as to what that might look like, potentially a hybrid situation, depending on the employee’s role,” she said.

LCU continues to implement current COVID protocols: social distancing with floor details, shields, and other guidelines as recommended by the state and CDC.

They are also recommending and encouraging employees to get their vaccine as they do feel it will help with the environment and help protect people. According to a recent poll conducted among LCU employees and staff, approximately 65 percent said that they would be vaccinated.

Throughout the pandemic, Leominster Credit Union has remained a true partner to their members, listening to their needs and providing financial solutions through seminars/webinars, accounts, mortgages, and investments so that each member can be prepared for the future.

LCU also provides a financial literacy program with Fitchburg High School, hoping to expand on that with other local schools within North Central Massachusetts, the Worcester County area, and across their geographical footprint. They’ve received rave reviews from school administration and student alike.

Much of this would not be possible without the support of the North Central Massachusetts Chamber of Commerce.

“The [North Central Massachusetts] Chamber of Commerce does a great job in the area with the fact that they bring businesses together, and providing valuable information to their Chamber members,” Mahoney said.

She adds that they provide an emphasis on young professionals, helping them become established to get their businesses on the ground and enhance continued growth, providing updates and information to members and keep them updated on local news and COVID-19.

Leominster Credit Union just celebrated their work anniversary of 67 years in service to the local North Central Massachusetts area. They look to continue and introduce new technology efficiency through digital platforms that are easy to use and convenient for their members, and enhance digital channels so that they are more efficient for the user.

Leominster Credit Union delivers with meeting the expectations of their audience and members, either in person at a local branch, online at www.leominstercu.com, or via phone 800-649-4646.

Visit North Central Massachusetts Update

With the lifting of travel restrictions and COVID-19 rates improving, Visit North Central Massachusetts (VNCM) has resumed its destination marketing efforts to help attract more visitors to our region’s businesses and attractions.  We launched a campaign in the Spring called “Discover Your Next Adventure” to target the weekend and day trip markets. We have been executing this campaign through multiple channels including print, digital, and social media.  We secured print advertising in AAA Magazine, Yankee Magazine, Boston Spirit Magazine and Bay State Parent.  We also utilized branded content campaigns promoting the region to day trippers through AAA Northeast and several other media publications.  Our efforts align with the pent-up demand as consumers, who have been unable to travel since the lockdown in mid-March of 2020, are looking for new unique and outdoor experiences. The pandemic solidified a new interest in outdoor activities that sets up our region in a position for increased success. We have seen strong demand for hiking, camping, canoeing, kayaking and other activities. We also continue to invest in social media and curating new relevant local content highlighting activities and businesses in our region. We produced five new “Taste of North Central” videos promoting our local businesses and attractions. The videos that have been published so far have garnered over 20,000 views. Our Facebook page saw 248,900 impressions since the launch of the spring campaign, which represents a 390% increase over the same period the previous year. Our www.visitnorthcentral.com website also has seen strong traffic with a 16% increase in visitors over the same period last year.

As of April 1, 2021, our new Spring/Summer 2021 edition of the Guide to North Central Massachusetts hit the stands.  The visitor guide is our primary publication promoting the communities of North Central Massachusetts and includes information on our local communities, a calendar of events, stories about the region and much more.  We have invested in expanding the distribution this year. The guide will be available through AAA offices throughout New England and hundreds of new locations including hotels, visitor centers, attractions and airports, including Logan and Worcester.  We are also distributing it in Canada, an important market for our region.

In other news, the Johnny Appleseed Visitor Center in Lancaster has started to see an uptick in visitation since the Spring.  Our staff at the center is looking forward to a busier season going into Summer as more and more people resume traveling.  We still have all of our safety measures and protocols in place.  We also recently applied for a matching capital grant from the state to make some renovations and improve the experience for our 165,000 annual visitors.  Our vision is to not only be the best visitor center in the state, but to also transform the center into a destination that provides an engaging experience and encourages visitors to learn more about the region’s communities, local attractions and businesses.

As we move in to the Summer, we will continue our efforts to attract consumers that will be critical to the recovery of our local businesses and economy.

Rachel Lopez to Chair North Central Massachusetts Chamber of Commerce Board of Directors

Rachel Lopez, president of Resource Management, Inc. (RMI) has been elected Chair of the North Central Massachusetts Chamber of Commerce Board of Directors for 2021-2022.  The announcement was made at the chamber’s Annual Meeting on June 10, 2021.

Headquartered in Fitchburg, RMI was established in 1995 as a PEO and full-service HR out servicing firm. Its experts offer a wide range of HR services including payroll processing and taxes, compliance guidance and paperwork, workers’ comp insurance and safety management, HR and personnel administration, and benefits administration. Since its founding, RMI has grown into one of the largest Hispanic-owned businesses in the nation.  It operates today in thirty-nine states and has over 6,000 employees.

Lopez grew up in the family owned business, starting out as its first employee when she was just 15. She started in payroll and went on to work in every department within the company and eventually managed the sales and product development department before being promoted to President of the company in 2017.

She succeeds David A. Duval, president and founder of Protective Services, Inc. who now moves to the position of Immediate Past Chair of the Board of Directors.

“It is an honor and privilege to have been elected Chair of this dynamic and respected organization that plays such an important role in North Central Massachusetts,” expressed Ms. Lopez, “I am excited to continue David Duval’s efforts and make sure the Chamber remains a strong resource for the local business community.”

In the same election, Christopher McCarthy, president & COO of Fidelity Bank in Leominster was elected Vice-Chair and director Cheryl Molebash, general manager of Dixie Consumer Products in Leominster was elected to the position of Treasurer.  Board members elected for a new three-year term were Allie Catlin, co-owner of Smith’s Country Cheese in Winchendon; Rodrigo Souza, owner of Comeketo Brazilian Steakhouse in Leominster; and John Zarrella president of Research Results, Inc. in Fitchburg.

Your Business Fuels You – So Why Are You So Tired?

As business owners, we understand what overwork feels like. We throw ourselves into growing and promoting our businesses, we devote ourselves to our customers and clients — and yes, we end up exhausted.

That tired feeling that weighs you down might come from any of several sources. Once you understand why you’re so tired, you can start to make some changes to give you the energy you need to run your business. Take a look at some of the sources of exhaustion as well as some tips to boost your energy so you can accomplish what you set out to do.

What’s Making You So Tired?

When we’re honest without ourselves, we can usually pinpoint the reasons we’re tired. But sometimes they’re not so obvious. Generally, that fatigue you feel boils down to one of three reasons:

1. You’re Not Taking Care of Yourself

Are you eating well, sleeping well, taking time for yourself? As entrepreneurs, sometimes we don’t even know the answer to those questions — but the answers can have a profound effect on our energy level. Maybe you’re giving yourself a boost with sweet snacks, relying on the sugar high to keep you going.

And then there’s caffeine. Yes, that cup of coffee in the morning gets you going — but if you’re drinking more four cups a day (that’s the equivalent of two energy drinks, by the way), the crash you feel when the caffeine wears off can be exhausting.

How about your sleep habits? Do you stay up scrolling through social media and realize you’re going to bed an hour (or two) later than you should? If you don’t practice good sleep hygiene, you can’t expect to arrive at your office with the energy you want.

2. You’re Stressed

You might be proud of how many hours you work per week to keep your business thriving — but those long hours are the primary cause of your exhaustion. And when you don’t give your body time to unwind, it forgets how to do relax. How many nights have you spent staring at the ceiling in an ending cycle of stress as you review everything that went wrong yesterday and all the things that might go wrong tomorrow.

Stress affects your body’s hormones in a negative way, so the problem feeds on itself. When you’re stressed, your body produces cortisol, often known as the “stress hormone” — and its presence in your system keeps you awake, which makes you more exhausted, which makes you more stressed — and the vicious cycle continues.

Of course, the workplace isn’t the only source of stress. If your relationships or home life causes stress, or if your personal to-do list is piling up, you’ll find yourself surrounded by negative emotions in all directions.

3. Your Body is Working Against You

We talked about cortisol, the stress hormone, above. But other hormonal imbalances can also make you fatigued and irritable. Estrogen, progesterone, melatonin and thyroid imbalances should all be treated by a physician. Various auto-immune diseases, such as lupus, fibromyalgia, Lyme disease, and Hashimoto’s thyroiditis, can all affect your energy level. Once you’ve made the appropriate lifestyle changes, if you’re still feeling regular exhaustion, don’t try to diagnose yourself, but head to your doctor’s office for diagnosis and treatment.

How to Boost Your Energy During the Work Day

Fortunately, there are proactive steps you can take to end fatigue and regain energy. Take a look at some small things you can do to boost your energy levels.

  • Unwind before bedtime. Turn off your screens — TV, computer, and smartphone — at least two hours before you go to bed.
  • Take breaks during the workday. Many people finding that taking just a few minutes for deep breathing and meditation helps refocus their mind and their energy.
  • Clean up your sleep hygiene. Abstain from caffeine before the evening, and go easy on alcohol. Turn your bedroom into a haven, with blackout curtains and a noise machine if needed — and don’t lounge on your bed outside of your normal bedtime.
  • Hand off tasks other people can do. If you’re working 60 to 80 hours a week, ask yourself how much of that time is spent doing things only you can do. Delegating routine tasks to others will help rejuvenate your energy and your mindset.
  • Get some exercise. Climb the stairs to your office. Park as far from the front door as possible. Take a walk at lunch. Exercise releases all sorts of good chemicals that boost mood and energy.
  • Get outdoors. Sometimes staring at the same four walls produces exhaustion (even if one of those walls is a window). Make sure you get outside your office for part of your workday each day.

Should you design your own website?

Every business needs a website — even businesses that only operate in the local area. But what do you do if you’ve recently started your business and you don’t have the money to hire a web designer? Many business owners consider designing a site on their own, but is that really your best option?

Using an Online Site Builder

If you don’t need an elaborate site, you could build one using one of the many online site builders — such as Squarespace, Weebly, or Wix. These sites have drag-and-drop builders that make designing a site so simple a toddler could do it. If you decide to go this route, you should purchase a domain name from a domain registrar company such GoDaddy or Namecheap and purchase the monthly package that gets rid of the site’s branding. This way, your website looks completely professional.

Keep in mind, when you use an online site builder to create your website, you’re required to pay a monthly hosting fee to keep the site up and running. It could cost you anywhere from $18 to $40 per month, and you can’t create really intricate websites using a site builder. You create your website by simply altering a template. So if you want a more elaborate website for your business it’s not a good option for you.

Designing a Self-Hosted WordPress Site

A self-hosted WordPress site is also an option for anyone who wants to design his or her own site. You can purchase tools that make the building process a lot easier — such as Divi or Beaver Builder — for a one-time fee. These plug-ins let you use drag-and-drop technology to design your website. You still need to purchase a domain name and you’ll need to pay for monthly hosting — but it’s a lot less expensive.

It’s important to understand that there is a learning curve when using plug-ins that let you build your website like a drag-and-drop site builder would. The good news is, there are plenty of tutorials online — both on the developer’s website and on YouTube — that show you a step-by-step process for creating practically any type of site you want. However, it can be rather time-consuming and you might need to know a little bit of coding to create the site you want, so if you really don’t like technology, a self-hosted WordPress site probably isn’t the right option for you.

Hiring a Website Designer

The freelance web designer space is a crowded one, which is good news for you. With so much competition online, you can find web designers design complete sites for a few hundred bucks, as well as designers that charge thousands. When choosing your designer there are a few things you should keep in mind:

Cheaper isn’t necessarily better — web designers who charge more are likely more experienced.

Look at the web designer’s portfolio before you sign a contract. If the designer doesn’t have a portfolio, it’s not a good option. Also, it’s important to choose a web designer that has designed websites with similar design elements and features to what you want.

Ask for references, and follow up with them. It’s easy to lie about your experience and quality of work online, so you shouldn’t choose a web designer based solely on his or her portfolio.

When it comes to designing a website there are options available for everyone. It’s up to you to decide what type of website you want and whether you have enough confidence in yourself to get the job done easily.

Weekly Roundup – Taxing and Spending

Article Source: State House News Service

Author: Matt Murphy

Welcome to post-pandemic Beacon Hill, where the political fights over how vaccine doses should be distributed have been replaced by quarrels over who gets to decide how to spend surfeits of money, and where to potentially get more.

If you extended your holiday weekend and are just tuning in, Gov. Charlie Baker and the Legislature got into a bit of a tiff this week over who should have the final say over how $5.28 billion in federal relief money gets spent, with four cities – Chelsea, Everett, Methuen and Randolph – caught in the middle.

This happened as Senate President Karen Spilka and House Speaker Ron Mariano scheduled a vote for next Wednesday on the $2 billion “millionaires’ tax” and Department of Revenue Commissioner Geoffrey Snyder released live images of himself swimming in money, DuckTales-style.

(Ok, the latter didn’t really happen, but it almost could have.)

It all started Tuesday morning as legislators and staff were sifting through Memorial Day weekend email and Spilka and Mariano announced that they planned to move the state’s full American Rescue Plan Act allowance into a separate fund from which the Legislature, and only the Legislature, could appropriate it.

Baker quickly threw a flag on the power play, stating that not only was it not necessary, but it could slow down the state’s ability to quickly put that money to use stimulating the economy.

Furthermore, he had promised, at the urging of members of the Congressional delegation, to give the aforementioned four cities $100 million that they had been short changed due to federal funding formulas. If the money was moved into a segregated fund, he could no longer transfer the money and the cities would have to wait, he said.

“If he says that he has that authority, then he could have cut a check a week ago,” Rep. Dan Hunt, chairman of the House Committee on Federal Stimulus and Census Oversight, responded. The Dorchester Democrat was referencing the fact that the money had apparently arrived from the feds on May 19.

And as it turned out, a senior administration official said Baker had been planning to announce the release of the funds the next morning in Chelsea, but cut it from the script rather than risk antagonizing legislative leaders.

Baker responded to questions about the money at his Chelsea event by indicating that he would raise the issue with Mariano and Spilka, adding, “I hope they see it the way we do.”

They didn’t.

The two Democrats suggested they were the ones with the sense of “urgency” to rush to rescue of Chelsea, Everett, Methuen and Randolph, but they offered no timeline to appropriate the money and referenced a “robust legislative process,” which is almost never confused with urgency.

So, Baker on Friday went ahead and released the money anyway, and the total was $109 million.  Sens. Elizabeth Warren and Ed Markey and Rep. Ayanna Pressley applauded the move, and Mariano and Spilka said they were “glad” the four cities would be receiving the additional funds.

“The Senate and House look forward to working with the Administration and the public in an open and transparent process to equitably distribute federal funds,” Mariano and Spilka concluded.

But while the saga of the $109 million may be over, Democratic leaders are still moving ahead with plans to seize control of the funds, and this may not be the last clash over how to handle billions of uncommitted cash.

With an election year around the corner, DOR announced that the state took in $4 billion in taxes in May, beating estimates by more than $2.1 billion and putting the state on track to collect nearly $4 billion more than it expected on the year. Hence, Snyder’s metaphorical coin dive.

While some of that has to do with the fact that the tax filing deadline was moved this year from April to May, it still marked the continuation of a trend that has state leaders contemplating a sizable surplus at the end of the fiscal year.

That, too, will need to get spent, or saved, or perhaps returned in the form of tax relief.

Spilka and Mariano did not foreclose the idea that federal relief funds “may potentially be spread out over a number of years to ensure our continued economic vitality,” which could form a bridge between today and the day millionaires start paying higher income taxes.

The two Democrats announced that they planned to call a vote next Wednesday on a constitutional amendment to impose a new 4 percent surtax on income over $1 million, with the intention of spending it on transportation and education.

It’s the second and final vote required before the question would be put to voters on the 2022 ballot, and it is expected to pass despite the current strength of the state’s financial footing. Advocates still believe the new funding sources will be needed long-term to address learning gaps, public transit and traffic congestion.

As for that visit to Chelsea, Baker still made the short drive north to the city’s always-crowded Market Basket and announced a new partnership with the grocery chain.

For three days this week and three days next week, pop-up vaccine clinics will be run in Market Basket parking lots in Chelsea, Fall River, Lawrence, Lynn and Revere and anyone getting a shot will receive a $25 gift card for groceries.

The promotion is part of the administration’s newest strategy to reach the remaining pockets of unvaccinated residents by making the COVID-19 vaccines more accessible, including in hard-hit communities of color and to other groups showing signs of vaccine hesitancy.

Baker has also reached out to Treasurer Deborah Goldberg to inquire about the logistics of setting up a vaccine Lottery, as states like Ohio and California have done, and vaccine promotions are being run at venues like Polar Park in Worcester.

The targeted approach means a winding down of the mass vaccination sites that were so central to the early phases of the administration’s vaccine program.

Gillette Stadium was the first mass vaccination site to open in January and it will be the first to close on June 14. The site at the old Circuit City in Dartmouth will be the last to close July 13.

STORY OF THE WEEK: One hundred million dollars between friends.

SONG OF THE WEEK: You know what they say about having mo money. It brings mo problems.

HUB International Embraces Change Throughout the Pandemic

HUB International started with Rome Insurance in 1939, and expanded over the years into commercial insurance. They were purchased by HUB International in 2007, becoming a multi-faceted insurance agency and brokerage firm, expanding to employee and retirement benefits, individual wealth planning, bonds, and more. They are currently the largest agency is Massachusetts for personalized insurance, such as home, automobile, and more.

HUB International grew through word of mouth and individual efforts: mailing campaigns, radio advertising, phone communication, and now through digital marketing such as social media platforms.

According to their website, HUB International’s company mission is “to protect and support the aspirations of individuals, families and businesses, to empower our employees to learn, grow and make a difference in their communities.”

“As an agency, HUB has a lot of experience in vertical industries like transportation industry and financial institutions, hospitality, real estate, and medical, including specialty lines like directors’ and office insurance,” said Gary Costello, Vice President and Producer at HUB International.

They specialize in various growing needs of business owners. Costello himself specializes in commercial insurances for workers’ compensation, product liability, and physical assets of a business.

For the future, HUB International plans to continue what they have been doing all along, and adapting that to the “new normal” and to the realities around us.

“Thankfully, the HUB has really quickly and we are fortunate to have done so,” said Costello. “Zoom meetings were few and far between pre-pandemic but are now a part of the lifestyle.”

He also adds that the North Central Massachusetts Chamber of Commerce has been incredibly helpful throughout the pandemic.

“If it wasn’t for people like the [North Central Massachusetts Chamber of Commerce], business would lose the voice that they needed. They get personally involved in the business owners as customers, and are a great support system and advocate for those businesses,” he said.

HUB International’s Fitchburg location is currently closed, but the employees from there are enjoying working from home and adjusting pretty well the further everyone gets into the pandemic.

“We are trying to do more sales virtually through Zoom, by phone call, and face-to-face when necessary,” Costello said. “Thankfully, travel is coming back and meeting at the client’s office depends on the client. More and more clients are inviting us to their offices, with proper protocols in place.”

You can contact HUB International through their website at www.hubinternational.com to speak with an agent in your local area.

“Every day could bring a new challenges, and life is changing as we speak,” said Costello. “Hub is always trying to create new ways to reach out to the public and customers. Change is inevitable and you just have to embrace it. “

Weekly Download: You’ll Lose Customers the Same Way You Gain Them

Marketing and advertising are only part of the equation when attracting new clients. Service is perhaps the single most important aspect of any business. If your business provides good service, but you are still losing clients, it is important to identify the reasons. We have identified some of the problems local businesses encounter when marketing to potential and existing clients.

Many entrepreneurs and small businesses in the service industry have difficulty determining value. Whether you want to be at the top or bottom of the price range, or somewhere in-between, you do need a starting point. Research what other companies in similar markets are charging for their services. Setting your price too low at first can make it difficult to retain clients once you have to raise them.

Let’s look at some of the factors that influence client retention.

The Importance of Appearance

Consider the appearance of the company. When marketing your business, do you advertise low prices or a fast turn-around? Are you focused on creating an image of luxury and comfort, or are you targeting teens? Take a hard, realistic look at what your marketing and ads say about the business, and how this influences a potential or current customer’s perception.

Consider whether your image has changed recently. For instance, consider a clothing store that has provided family clothing in the past and has now chosen to focus on a teens, neglecting their current customers. This example illustrates an obvious change that may or may not be in the businesses’ best interest, but is one that will lead to the loss of existing customers. Will these changes bring in enough new customers, and revenue, to replace what is lost?

Is the business “user friendly”? Potential customers are typically courted during the sales process, offered deals, and presented with a can-do attitude. This can create a two-fold problem. First, are you actually able to provide what has been promised once the client is retained? Secondly, are you putting this much effort into retaining current clients? Is any effort put into retaining current clients?

Build Customer Relationships

Creating a relationship with customers makes it easier to not only retain them, but to obtain new customers as well. Word of mouth is the best advertising. A satisfied customer will sing your praises, while an unsatisfied customer can wreak havoc on the reputation of your business.

Customer service is a valuable tool that should be implemented. Take time to foster a relationship with your regular customers and learn what you can do to increase their satisfaction with your products or services. You will gain valuable insight that will increase the businesses’ bottom line.

Marketing Consistency and Value

It is important to consistently contact customers to show them you value their business. Depending on the type of store you own, you might send them a monthly coupon or notice of a special that is operating. Not all contact should be marketing, providing the customer with something of value is important too. A paint store could send out an email showing the 5 most popular colors for the coming season. A gardening store could send out a monthly what to do list, while an HVAC business could send out reminders to change filters.

We recommend taking a hard look at your existing customer base and the image and reputation of your business. There are many ways to increase business by adding new customers, but the general rule of thumb has always been that it is less expensive to retain an existing customer than obtaining a new one. Please feel free to stop by the Chamber and learn more about our services.

Weekly Roundup – Greener Pastures

Article Source: State House News Service

Author: Matt Murphy

 

Many senators were back on Beacon Hill this week to debate an annual state budget, and Gov. Charlie Baker snuck away to Tennessee to reacquaint himself with his fellow Republican governors and national donors.

Masks for vaccinated Bay Staters came down on Saturday, gathering limits are going away and Baker declared the pandemic “pretty much over.” And on Cape Cod, businesses are preparing for an onslaught of pent up tourism activity – just be sure to bring your CDC vaccination card if you want to party, officials cautioned.

“Thanks to the people in Massachusetts who’ve made enormous sacrifices over the course of the past year to get us to this point, brighter days are very much upon us,” Baker said Friday at the State House.

Just not this Memorial Day weekend, when it’s supposed to rain and rain and rain some more.

But the shockwaves rippling through Massachusetts politics this week actually emanated from Easton, a small town, seldom in the headlines, about 30 miles south of Boston where the goings on – or more precisely the goings of two prominent Democratic women – had the palace intrigued.

We’ll start with Auditor Suzanne Bump, who has called everywhere from Braintree to Great Barrington and Boston home. But when she ran statewide and won her third term as state auditor in 2018, she did so from Easton.

Turns out that was the last time, at least for now, that her name will be on a ballot.

Bump announced that she would not seek reelection to a fourth term next year, potentially ending an electoral career that started in the 1980s when she was elected to the House of Representatives. And while she’s the first of the six statewide office holders to make clear their 2022 intentions, she might be the only one heading for the door.

“I want to create the opportunity for another leader who shares my commitment to making government work better and building the public trust to pursue this mission. The public deserves to choose from a wide field, and this announcement will help make that possible,” Bump said.

The Democrat, who also served in former Gov. Deval Patrick’s Cabinet as labor secretary, said she wasn’t leaving to run for higher office, like, say, governor, and had no future plans she was ready to announce. She was just moving on to something new.

Openings like this one are rare, and Bump’s decision wasn’t public for even 12 hours before Governor’s Councilor Eileen Duff announced that she was in the race, with a roster of supporters lining up behind her candidacy. Clearly, she wasn’t blindsided by the news.

Transportation advocate and former Boston 2024 olympic bid opponent Chris Dempsey strongly hinted that he had interest in running, and state Sen. Diana DiZoglio didn’t say no when asked. Others, including maybe a couple of mayors, are also taking a look, Democrats and Republicans said.

Bump still has another 19 months on the job, but her fellow Easton Democrat, the newly minted House Majority Leader Claire Cronin, could be gone long before then. Cronin remained quiet this week as House colleagues buzzed about the possibility that President Joe Biden could be getting ready to name one their own ambassador to Ireland.

The talk was fueled by an unconfirmed report on the website IrishCentral that Cronin was the White House’s pick, and one Beacon Hill player told the News Service it was true that the White House was calling around to vet the senior Democrat.

Cronin was the Biden campaign’s top surrogate in Massachusetts, where the president scored an important and symbolic win in the primaries in March, and if she is picked for the overseas posting her departure will trigger a special election and an opening in the number two post in House leadership.

Insiders say Speaker Pro Tempore Kate Hogan or Assistant Majority Leader Michael Moran would both make sense for the promotion.

While Bump decided three terms is enough, everyone continues to wonder whether Baker wants a third term and people close to the Republican said his short trip to the Republican Governors Association meetings in Nashville midweek suggest to them he’s ready to run.

Baker said he and Lt. Gov. Karyn Polito would discuss their futures with their families, and if he does run, it seems like Democrats won’t have the video clips or soundbites of him getting grilled over his management of the Holyoke Soldiers’ Home to use in the campaign.

Several lawmakers and gubernatorial candidate Ben Downing said Baker should be called to testify before the Legislature after last week’s damning report in the Boston Globe and the release this week of a legislative investigation into the COVID-19 outbreak that killed at least 76 veterans at the home.

The reports both found fault with Baker and Health and Human Services Secretary Marylou Sudders’s oversight of former Superintendent Bennett Walsh, who faces criminal charges and whose shortcomings as a leader were known to the administration prior to COVID-19. The Globe painted Walsh as a politically protected appointee.

Baker said Friday he forgot that he had spoken to Walsh prior to his swearing in, but that the interview was brief and represented his only familiarity with the candidate, who came recommended by the Soldiers’ Home board. The meeting was in contradiction to the governor’s previous statements about never having met Walsh prior to his appointment.

Still, House Speaker Ron Mariano said he thought it would be redundant to reopen the investigation that just concluded by calling Baker to testify, and Senate President Karen Spilka said she expected the administration to be “forthcoming” with answers to questions lawmakers and investigators might have, but stopped there.

Baker said he looks forward to working with the Legislature to implement management and oversight reforms for the veterans’ home, which are being drafted by Rep. Linda Dean Campbell and Sen. Michael Rush.

And in the meantime, he signed the $600 million financing plan to build a new Holyoke Soldiers’ Home and possible satellite facilities, but vetoed a provision that would have required a project labor agreement to use union workers.

Mariano’s comments on the status of the Holyoke investigation came the same day he put his foot in his mouth while trying to help a member of his caucus by endorsing Rep. Jon Santiago for mayor of Boston. Mariano joked during the press conference in the South End that he was “afraid my car’s gonna get stolen.”

The quip wound up overshadowing whatever boost Santiago hoped to get from the endorsement, and Mariano apologized for what he described as a “poorly delivered attempt [at] humor.”

Apparently, the Quincy Democrat was calling back to a story he had shared with Santiago and others privately about how much the neighborhood had changed since his car did get stolen in the 1960s while he was a student at nearby Northeastern University.

All of this played out over the course of the week as the Senate operated methodically in the background to comb through over 900 amendments and to pass a $47.7 billion budget for fiscal 2022 on Thursday afternoon.

Over three days, the Senate added $63.7 million in spending through amendments and 83 new policy sections, including a prohibition on government entities using non-disclosure agreements in employment contracts or settlements.

The Senate, like the House, put off for now decisions on how to spend the estimated $5.3 billion in federal relief funds coming to Massachusetts and the two branches are now set up for what could be tough negotiations over the film tax credit and whether to increase fees on Uber and Lyft rides.

Senate leaders also held off on making a call in the budget on which pandemic-era policies, like the allowance for restaurants to sell to-go cocktails, should stay or go when the public health emergency lifts on June 15.

Like the question of how to spend federal relief dollars, those decisions are also TBD.

STORY OF THE WEEK: Bump’s out, Baker’s schmoozing in Nashville and Democrats are at odds over how to hold the governor accountable for the tragedy in Holykoke. Yup, the pandemic is ending.

SONG OF THE WEEK: Because if you thought to yourself at any point this week, “I can’t believe the news today,” you weren’t alone.