E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Dear Chamber Members, Partners, and Friends,
As we approach the end of another remarkable year, I want to take a moment to reflect on our shared accomplishments and express my deepest gratitude to each of you who make North Central Massachusetts such a vibrant and dynamic business community. We continue to build upon our commitment to excellence in serving our region exemplified by our national recognition as a five-star accredited chamber and selection last year as National Chamber of the Year.
Throughout 2024, your unwavering support and active participation have been the driving force behind our Chamber’s success. Together, we’ve strengthened our regional economy, fostered meaningful connections, and created new opportunities for businesses of all sizes. Our dynamic monthly programming has brought together hundreds of professionals through diverse events – from strategic networking sessions to policy forums with government leaders and educational workshops – while our advocacy efforts successfully championed policies that support local business growth and development.
Our focus on strengthening key sectors and developing regional leadership has yielded significant results this year. We launched our Manufacturing Council and continued our successful electricity cost-savings program that benefits local manufacturers. We strengthened our healthcare sector engagement through our leadership in workforce development initiatives – including our regional jobs board, career fairs, and convening key stakeholders – while our shop local campaigns energized independent businesses throughout the region. Our Community Leadership Institute saw exceptional participation in this year’s class and underwent meaningful enhancements to further develop our region’s future leaders. The launch of our Regional Business Investment Fund has created new opportunities for growth, and our support for downtown revitalization and housing initiatives has helped strengthen several communities’ economic foundations.
Our affiliated organizations, including the North Central Massachusetts Development Corporation, Visit North Central Massachusetts, the North Central Massachusetts Chamber Foundation, and our newest affiliate, the North Central Massachusetts Land Bank, Inc., have further amplified our reach. The impact of our collective efforts is evident in the numbers: we’ve welcomed 115 new members to our chamber family, provided over $1.1 million in small business loans, delivered more than 2,000 hours of technical assistance to local enterprises and helped create or retain hundreds of jobs. Together, we’ve also helped attract more than $496 million in visitor spending through our marketing efforts and provided over $50,000 in scholarships to support our region’s future leaders.
With more than 50,000 followers across our social media channels, significantly increased website traffic, and growing engagement on our podcast and other communication platforms, we’re providing more opportunities than ever to showcase our members’ successes and amplify their voices. This expanded reach reinforces North Central Massachusetts as a premier destination for business and innovation.
What makes these achievements truly special is that they represent more than just business success – they demonstrate the strength of our Chamber community and our shared commitment to making North Central Massachusetts an even better place to live, work, and do business. I’m particularly proud that our work has touched every single one of our 27 communities in North Central Massachusetts, creating positive impact throughout the region.
As we look ahead to 2025, I am filled with optimism about the opportunities before us. We have ambitious plans to expand our services, enhance our advocacy efforts, and advance our members and communities. I am bullish on our region, and with your continued engagement, we are well-positioned to capitalize on new opportunities for growth and innovation.
To our dedicated board members, committed volunteers, hardworking staff, and loyal members – thank you for being an integral part of our chamber community. Your trust in our organization and your investment in our region’s future continue to inspire us.
May this holiday season bring you joy, peace, and time with loved ones. Here’s to a prosperous and exciting 2025, filled with new achievements and strengthened partnerships.
Warm regards,
Roy M. Nascimento, CCE, IOM
President & CEO
North Central Massachusetts Chamber of Commerce
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Last week, a federal judge in Texas halted the implementation of the Department of the Treasury’s Corporate Transparency Act (CTA).
Background: Enacted in 2021, the CTA is intended to help prevent and combat money laundering, terrorist financing, corruption, and tax fraud. The CTA establishes a beneficial ownership reporting requirement for corporations, limited liability companies, and other similar entities formed or registered to do business in the United States. Under the CTA, beneficial ownership reports must be filed with the Financial Crimes Enforcement Network (FinCEN), a bureau within the U.S. Department of Treasury. Prior to the ruling, small businesses meeting certain criteria would have had to file reports by January 1, 2025 or risk facing fines and criminal penalties.
There have been numerous challenges to the CTA across the country, with the most recent challenge being heard last week in Texas, Texas Top Cop Shop, Inc., et al. v. Garland, et al., No. 4:24-cv-00478 (E.D. Tex.). The order from the Texas judge has halted implementation of the CTA’s beneficial ownership reporting requirements until the conclusion of legal proceedings. Following that order, The Department of Justice, on behalf of the Department of the Treasury, filed a Notice of Appeal on December 5, 2024.
This preliminary relief means that until the proceedings are concluded, reporting companies are NOT currently required to file their beneficial ownership information with FinCEN and are NOT subject to liability if they fail to do so while the order remains in force. In an alert on their website, FinCEN goes on to say that reporting companies may continue to voluntarily submit beneficial ownership information reports.
Read More:
U.S. Chamber Article: What Every Small Business Needs to Know About the Corporate Transparency Act
FinCEN Beneficial Ownership Information website: https://fincen.gov/boi
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When we crafted the One North Central Plan back in 2021, we envisioned it as a roadmap for prosperity in our region. It brought business and community leaders together to design a blueprint for our region’s future.
Our objective has been to inspire the region’s public and private sectors to work together in building an economically sound and prosperous region capable of benefiting from future growth and development. Never has the need been greater than now.
Emerging out of the pandemic, the One North Central plan has been put to the test. Our region has experienced great challenges, particularly in the real estate market. Historically low interest rates during the pandemic years prompted record refinancing, juxtaposed against a backdrop of one of the highest foreclosure rates in the nation.

The Crescent Street Townhouses in Fitchburg, developed by Nick Pelletier in 2020, transformed an abandoned downtown lot into seven market-rate rental units using Massachusetts’ Housing Development Incentive Program (HDIP)
We’re seeing some bright spots. Inflation, which has gripped the United States for several years, has eased to the point that the Federal Reserve recently lowered the prime interest rate. This is great news for lenders as the potential promise of future Fed rate cuts means mortgage loan rates can further ease downward. We may never see pandemic-era rates of 3%, however, the hope is for something much more affordable than the 7% range we’ve been hovering around in recent months.
As of early October, the average interest rate on a 30-year fixed-rate mortgage was 6.32% APR, according to data compiled by Freddie Mac. A year ago, Freddie Mac reported the average interest rate was 7.57% compared to 2021 when it was 2.99%.
The hope is that lower interest rates will ease what one local, leading real estate broker calls “The Golden Handcuffs.” “Right now, people aren’t moving,” said Rick Healey, president of Foster-Healey Real Estate of Gardner and Leominster, adding “we have very low supply and high demand, which is creating even higher housing prices.”
In turn, Baby Boomers who might be interested in downsizing are staying put to continue benefiting from the low home refinance rates they locked in during the pandemic. Conversely, those needing more space can’t find those larger homes and often, due to supply and demand constraints, are finding available homes too costly.
The numbers support this. According to the Warren Group, 2023 ended with the lowest volume of single-family home sales in 12 years and persistently high prices, both of which contribute mightily to the affordability and access problem the Commonwealth is now trying to address. Data for 2024 through September show sales this year are running half a percentage point ahead of last year’s pace as historic prices continue to break records.
“We have a lot of inventory, however, much of it is locked up due to conditions in the market,” said Nick Pelletier, president of Pelletier Properties and a developer in Leominster. “We can fix this by building more inventory to help bring prices down.” That said, Pelletier added the cost to build, particularly with the Commonwealth’s strict energy codes, keeps builders from constructing lower-cost starter homes in favor of more profitable, and expensive, larger ones.
Pelletier notes the other challenge is affordability. “When people say, ‘affordable housing,’ often they move toward what the industry definition is—low income, subsidized, or even Section 8. However, for most people, affordable may simply mean, ‘can I afford to live here on my income?’ regardless of income level.”
“If you look at the area of Massachusetts with closest proximity to Boston while having the most affordability, it is North Central Massachusetts,” continued Pelletier. North Central Massachusetts has long been viewed as affordable, with great commuter rail access, and easy driving access to Boston and Worcester. Commuters love the lifestyle of North Central Massachusetts which has more open space, is less densely populated, and is less expensive.
“We love that our North Central communities are chosen for affordability and accessibility to Boston,” said Roy M. Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “What the One North Central plan showed us is how to maintain this quality of life for our citizens who both live here and work for the many wonderful businesses in industries anchoring local communities in our region.”
According to livingcost.org, the average dollar amount needed for single person to live in the City of Boston per month is $3,467, which includes housing, utilities, food, and transportation. Comparatively, Leominster is $2,743 and Fitchburg $2,682. “It is critical that we consider the diversity of our communities and provide attainable housing for all income levels,” added Nascimento.
Earlier this summer, Massachusetts Governor Maura Healey signed legislation to spur the production of about 45,000 new units and the preservation of 27,000 more. However, the Commonwealth is expected to have a 220,000-plus housing unit shortage, state-wide by 2030, according to a recent article in the State House News.
“In North Central Massachusetts, there is a recognition now in the planning boards that increasing density is necessary,” said Rick Healey. “We’re not creating any more land and we need to get creative in how we develop denser communities while maintaining green space.” Healey continued that multifamily condominiums, townhouse, and cluster developments surrounded by green space are critical. “We have to be flexible in how we develop our land,” he said.
Pelletier adds that all types of housing are needed—both rentals and for sale, along with one- two-, and three-bedroom units across the income spectrum. “We currently have about 6,000 homes on the market in the region,” noted Pelletier, adding, “it’s getting better. A few years ago, we only had 3,000 on the market.”
Marc Dohan is the Executive Director of NewVue Communities, a non-profit community development corporation dedicated to creating strong and healthy neighborhoods where residents choose to live, work, and invest throughout North Central Massachusetts. “We do a first-time homebuyer class. People are really challenged between interest rates and availability, and are finding it much harder to buy that first home. They learn a lot but need to move farther away from the main cities of Leominster and Fitchburg to buy something.”
“Some people have accepted the fact that buying a home might be unattainable. We must fix that,” concluded Pelletier.

Jacob Zapata of The Tocci Group showcases the construction progress on one of their latest mixed-use developments on Fitchburg’s Main Street, which will feature ground-floor retail spaces with market-rate apartments above
The City of Fitchburg has taken the housing and affordability issue to heart with an aggressive effort to develop Main Street, taking old, abandoned, yet historical buildings and converting them into affordable apartments.
Jacob Zapata is a Partner and Chief Operating Officer for the Tocci Group. Based in Fitchburg, The Tocci Group is charged with working with the City of Fitchburg to redevelop these buildings and turn them into hundreds of apartments. “Main Street is one of the longest downtown main streets in the Commonwealth and the area is becoming an attractive destination,” commented Zapata. “We thought we’d attract tenants from other parts of North Central Massachusetts; however, we’re finding they are also coming in from New Hampshire, something we did not expect.”
The Tocci Group also focuses on creating retail opportunities to complement the residential units. “People are craving a fresh, clean, affordable product. It’s a great idea for businesses! It’s inexpensive right on Main Street—open a business for $12-$16 per square foot in rent and they can do pretty well.” He added that by attracting new businesses in a highly desirable business climate coupled with affordably priced, high-quality apartments to feed a large housing shortage, is a win for everyone in the Fitchburg and the North Central Region.
Pelletier Properties is also developing in Fitchburg and Pelletier said rehabilitating old buildings is a great reuse of property, however, the cost can be challenging. “When you look at the cost to retrofit these buildings, the numbers don’t always make sense. We rely on government incentives and grants to make these projects feasible so that we’re not carrying debt too far into the future,” added Pelletier.
Enter One North Central and its Regional Business Investment Fund (RBIF). The RBIF differs from other loan programs in that it is very flexible and geared towards real estate projects. The fund includes very low rates (some as low as 0%) for projects in lower-to-middle income (LMI) communities, flexible repayment terms and can be used to cover soft costs and other expenses not typically covered by traditional lenders.
A recent $250,000 loan through the RBIF to the Gardner Downtown Crossing, LLC (GDX) is helping this developer fit out a three-story mixed-use building that was constructed in Gardner in 1900. When completed, the building will feature commercial space as well as 14 units of housing. GDX was able to leverage the RBIF loan with an additional $1.9 million in financing from a traditional lender. “This is an excellent example of Mayor Michael Nicholson’s leadership in partnering with local community and business leaders to bring this important project to fruition,” comments Nascimento.
Also, unlike our other loan programs, the RBIF can be used for housing projects, and non-profits are eligible. “The RBIF, coupled with other incentives, provides a catalyst and incentive for builders to come into our communities to create dynamic urban settings that are affordable to all citizens,” added Nascimento.
One local developer is fine-tuning his approach to amplifying Fitchburg’s burgeoning arts community through the creation of the Artist Preference Housing Project, which broke ground a year ago after a decade of planning.
The project, spearheaded by NewVue Communities, is a new affordable artist housing development that offers studio, 1-, 2-, and 3-bedroom apartments as part of beautiful renovations of the historic former B.F. Brown Middle School, High School Annex, and City Stables. Artist community cohesion will be reinforced with public art, gallery and studio space, and a landscape plan that knits the entire site together by creating an arts campus that connects to the Fitchburg Art Museum.
“Two huge anchors of culture within Fitchburg– Fitchburg State University and the Fitchburg Art Museum—led us to believe that artist housing would fit perfectly into the city’s diverse culture and desire to revitalize the downtown area,” added Dohan, whose firm, NewVue Communities, is spearheading the project.
In addition to housing, the community also features artist amenities, such as a soundproof room, small classrooms, and an auditorium that can also serve as open studio areas for all types of creatives, including writers, painters, photographers, and musicians. Demand for the 68 units, slated for completion in early 2025, has been overwhelming with over 1,000 applications.
Many communities throughout North Central Massachusetts date back well over 100 years with aging infrastructures that are being addressed as part of future growth initiatives throughout the region. “It is imperative that we work collectively to address future growth in our communities by ensuring we have adequate schools, water and sewer systems, and roads,” added Nascimento.
The vast and vibrant development in Fitchburg has placed a spotlight on the city as extensive work is being done to fix the roads, sewers, and electrical grids to accommodate the growth happening along Main Street. “I applaud Mayor [Samantha] Squailia and her efforts within the Commonwealth to secure funding to address critical infrastructure needs in Fitchburg,” commented Zapata. “Fitchburg. Don’t sleep on it. It’s the next town to really be redeveloped.”
“Whether it’s Ashburnham, Ashby, Clinton, Leominster, Gardner, Fitchburg, Shirley, or any of the other wonderful towns in between, North Central Massachusetts is poised for tremendous growth in the future,” added Nascimento. We have incredible business leaders who care about our communities, our citizens, and the responsible, affordable growth that is needed to keep our region vibrant for many years to come. I’m excited about the future and look forward to continuing the tremendous progress we have made to date.”
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Mass Center for Employee Ownership – Central MA Regional Symposium
Tuesday, April 29, 2025
9 a.m. – 11:30 a.m.
Glass Tower, 24th Floor, 446 Main St., Worcester, MA 01604
If you are interested in exploring an employee ownership model for your business, at the symposium you will:
Coming soon!
Learn More
The program, Feel Your BrEaST, offers up to five complimentary hair washes and blowouts, as well as free consultation on hair loss, during the treatment and recovery of breast cancer. In addition, First Class Hair Design will offer information on breast cancer awareness to clients. The program is supported by Pawsitively 4 Pink, which provides support before, during and after breast cancer treatment, emotional support dogs to help alleviate the stress, pain and anxiety, and financial assistance for low-income, underserved women diagnosed with breast cancer in Massachusetts.
“Just one year ago this month, I received the worst phone call of my life from my doctor telling me I had breast cancer,” said Howe. “Within a few days, I was at Mass General Hospital meeting with my team and underwent major surgery to aggressively treat my illness, which resulted in limited mobility of my arms.”
During Howe’s recovery, she shared the struggle of washing her hair with her stylist, Samantha Fairfax, owner of First Class Hair Design, located at 50 Whalon Street in Fitchburg. “I couldn’t lift my arms, and it hurt to lean over kitchen sink for my husband to wash my hair, so I asked Sam if she would be willing to have me come in every few days for a hair wash and blow-dry. Without hesitation, she said yes!”
“When Lauren first told me about her diagnosis, I wanted to do anything I could to help her and her family get through such a difficult time,” said Fairfax. “Following her surgeries, she asked if I would be willing to help wash her hair, and it was something I was honored to do. It not only helped her feel better about herself, but it also provided the opportunity for Lauren to have a little pampering in a calming environment where she could relax and not think about cancer.”
This experience, and with the generosity of Fairfax and the team at First Class Hair Design, prompted Howe to design the Feel Your BrEaST program as part of her community service project through the North Central Massachusetts Chamber of Commerce Community Leadership Institute (CLI), of which Howe is a member of the Class of 2025. CLI is a nine-month, community-based, hands-on learning experience for current and aspiring leaders in North Central Massachusetts.
“The Community Leadership Institute program is designed to provide professionals, like Lauren, the opportunity to identify a need in our community and find a solution,” said Roy M. Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “While the program is being started here in North Central Massachusetts, we hope that other hair salons will participate to help breast cancer patients feel their best at salons across the Commonwealth.”
And the Feel Your BrEaST program was a perfect fit for Pawsitively 4 Pink.
“We are incredibly proud to support this new initiative led by Lauren, a breast cancer survivor whose strength and compassion continue to inspire us,” said Michelle Power, founder, Pawsitively 4 Pink. “This program not only provides free hair services to women in treatment—something that may seem small but carries tremendous emotional weight—it also restores a sense of dignity, confidence, and normalcy during an otherwise difficult time. Thanks to Lauren’s vision and the generosity of First Class Hair Design, this effort beautifully aligns with Pawsitively 4 Pink’s mission to ease the burdens our women face while they fight for their lives.”
First Class Hair Design is the first hair salon to participate in the Feel Your BrEaST program, and Pawsitively 4 Pink is looking for other hair salons in the region to join the effort. To learn more about the program and how to participate, visit https://pawsitively4pink.org/feel-your-breast/.
A study to determine the possibility of establishing a co-working facility is being conducted by Fitchburg State University. Your participation in this survey is truly valuable, as it will allow you to provide us with data and opinions about co-working spaces that we can then use in our planning. Your responses will be completely anonymous, but may be shared with other partners (various cities/towns, non-profit partners, and others) who may help move this idea forward. Thank you VERY MUCH for your time and thoughts!
We value the participation in this survey from anyone, regardless of your background and experience with co-working spaces. Whether you have utilized a co-working facility in the past or not, your input and thoughts are incredibly valuable.
The survey can be found here. Respondents who complete the survey by 5/5 will be entered into a drawing for one of two $25 Amazon gift cards
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA