E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
When we crafted the One North Central Plan back in 2021, we envisioned it as a roadmap for prosperity in our region. It brought business and community leaders together to design a blueprint for our region’s future.
Our objective has been to inspire the region’s public and private sectors to work together in building an economically sound and prosperous region capable of benefiting from future growth and development. Never has the need been greater than now.
Emerging out of the pandemic, the One North Central plan has been put to the test. Our region has experienced great challenges, particularly in the real estate market. Historically low interest rates during the pandemic years prompted record refinancing, juxtaposed against a backdrop of one of the highest foreclosure rates in the nation.

The Crescent Street Townhouses in Fitchburg, developed by Nick Pelletier in 2020, transformed an abandoned downtown lot into seven market-rate rental units using Massachusetts’ Housing Development Incentive Program (HDIP)
We’re seeing some bright spots. Inflation, which has gripped the United States for several years, has eased to the point that the Federal Reserve recently lowered the prime interest rate. This is great news for lenders as the potential promise of future Fed rate cuts means mortgage loan rates can further ease downward. We may never see pandemic-era rates of 3%, however, the hope is for something much more affordable than the 7% range we’ve been hovering around in recent months.
As of early October, the average interest rate on a 30-year fixed-rate mortgage was 6.32% APR, according to data compiled by Freddie Mac. A year ago, Freddie Mac reported the average interest rate was 7.57% compared to 2021 when it was 2.99%.
The hope is that lower interest rates will ease what one local, leading real estate broker calls “The Golden Handcuffs.” “Right now, people aren’t moving,” said Rick Healey, president of Foster-Healey Real Estate of Gardner and Leominster, adding “we have very low supply and high demand, which is creating even higher housing prices.”
In turn, Baby Boomers who might be interested in downsizing are staying put to continue benefiting from the low home refinance rates they locked in during the pandemic. Conversely, those needing more space can’t find those larger homes and often, due to supply and demand constraints, are finding available homes too costly.
The numbers support this. According to the Warren Group, 2023 ended with the lowest volume of single-family home sales in 12 years and persistently high prices, both of which contribute mightily to the affordability and access problem the Commonwealth is now trying to address. Data for 2024 through September show sales this year are running half a percentage point ahead of last year’s pace as historic prices continue to break records.
“We have a lot of inventory, however, much of it is locked up due to conditions in the market,” said Nick Pelletier, president of Pelletier Properties and a developer in Leominster. “We can fix this by building more inventory to help bring prices down.” That said, Pelletier added the cost to build, particularly with the Commonwealth’s strict energy codes, keeps builders from constructing lower-cost starter homes in favor of more profitable, and expensive, larger ones.
Pelletier notes the other challenge is affordability. “When people say, ‘affordable housing,’ often they move toward what the industry definition is—low income, subsidized, or even Section 8. However, for most people, affordable may simply mean, ‘can I afford to live here on my income?’ regardless of income level.”
“If you look at the area of Massachusetts with closest proximity to Boston while having the most affordability, it is North Central Massachusetts,” continued Pelletier. North Central Massachusetts has long been viewed as affordable, with great commuter rail access, and easy driving access to Boston and Worcester. Commuters love the lifestyle of North Central Massachusetts which has more open space, is less densely populated, and is less expensive.
“We love that our North Central communities are chosen for affordability and accessibility to Boston,” said Roy M. Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “What the One North Central plan showed us is how to maintain this quality of life for our citizens who both live here and work for the many wonderful businesses in industries anchoring local communities in our region.”
According to livingcost.org, the average dollar amount needed for single person to live in the City of Boston per month is $3,467, which includes housing, utilities, food, and transportation. Comparatively, Leominster is $2,743 and Fitchburg $2,682. “It is critical that we consider the diversity of our communities and provide attainable housing for all income levels,” added Nascimento.
Earlier this summer, Massachusetts Governor Maura Healey signed legislation to spur the production of about 45,000 new units and the preservation of 27,000 more. However, the Commonwealth is expected to have a 220,000-plus housing unit shortage, state-wide by 2030, according to a recent article in the State House News.
“In North Central Massachusetts, there is a recognition now in the planning boards that increasing density is necessary,” said Rick Healey. “We’re not creating any more land and we need to get creative in how we develop denser communities while maintaining green space.” Healey continued that multifamily condominiums, townhouse, and cluster developments surrounded by green space are critical. “We have to be flexible in how we develop our land,” he said.
Pelletier adds that all types of housing are needed—both rentals and for sale, along with one- two-, and three-bedroom units across the income spectrum. “We currently have about 6,000 homes on the market in the region,” noted Pelletier, adding, “it’s getting better. A few years ago, we only had 3,000 on the market.”
Marc Dohan is the Executive Director of NewVue Communities, a non-profit community development corporation dedicated to creating strong and healthy neighborhoods where residents choose to live, work, and invest throughout North Central Massachusetts. “We do a first-time homebuyer class. People are really challenged between interest rates and availability, and are finding it much harder to buy that first home. They learn a lot but need to move farther away from the main cities of Leominster and Fitchburg to buy something.”
“Some people have accepted the fact that buying a home might be unattainable. We must fix that,” concluded Pelletier.

Jacob Zapata of The Tocci Group showcases the construction progress on one of their latest mixed-use developments on Fitchburg’s Main Street, which will feature ground-floor retail spaces with market-rate apartments above
The City of Fitchburg has taken the housing and affordability issue to heart with an aggressive effort to develop Main Street, taking old, abandoned, yet historical buildings and converting them into affordable apartments.
Jacob Zapata is a Partner and Chief Operating Officer for the Tocci Group. Based in Fitchburg, The Tocci Group is charged with working with the City of Fitchburg to redevelop these buildings and turn them into hundreds of apartments. “Main Street is one of the longest downtown main streets in the Commonwealth and the area is becoming an attractive destination,” commented Zapata. “We thought we’d attract tenants from other parts of North Central Massachusetts; however, we’re finding they are also coming in from New Hampshire, something we did not expect.”
The Tocci Group also focuses on creating retail opportunities to complement the residential units. “People are craving a fresh, clean, affordable product. It’s a great idea for businesses! It’s inexpensive right on Main Street—open a business for $12-$16 per square foot in rent and they can do pretty well.” He added that by attracting new businesses in a highly desirable business climate coupled with affordably priced, high-quality apartments to feed a large housing shortage, is a win for everyone in the Fitchburg and the North Central Region.
Pelletier Properties is also developing in Fitchburg and Pelletier said rehabilitating old buildings is a great reuse of property, however, the cost can be challenging. “When you look at the cost to retrofit these buildings, the numbers don’t always make sense. We rely on government incentives and grants to make these projects feasible so that we’re not carrying debt too far into the future,” added Pelletier.
Enter One North Central and its Regional Business Investment Fund (RBIF). The RBIF differs from other loan programs in that it is very flexible and geared towards real estate projects. The fund includes very low rates (some as low as 0%) for projects in lower-to-middle income (LMI) communities, flexible repayment terms and can be used to cover soft costs and other expenses not typically covered by traditional lenders.
A recent $250,000 loan through the RBIF to the Gardner Downtown Crossing, LLC (GDX) is helping this developer fit out a three-story mixed-use building that was constructed in Gardner in 1900. When completed, the building will feature commercial space as well as 14 units of housing. GDX was able to leverage the RBIF loan with an additional $1.9 million in financing from a traditional lender. “This is an excellent example of Mayor Michael Nicholson’s leadership in partnering with local community and business leaders to bring this important project to fruition,” comments Nascimento.
Also, unlike our other loan programs, the RBIF can be used for housing projects, and non-profits are eligible. “The RBIF, coupled with other incentives, provides a catalyst and incentive for builders to come into our communities to create dynamic urban settings that are affordable to all citizens,” added Nascimento.
One local developer is fine-tuning his approach to amplifying Fitchburg’s burgeoning arts community through the creation of the Artist Preference Housing Project, which broke ground a year ago after a decade of planning.
The project, spearheaded by NewVue Communities, is a new affordable artist housing development that offers studio, 1-, 2-, and 3-bedroom apartments as part of beautiful renovations of the historic former B.F. Brown Middle School, High School Annex, and City Stables. Artist community cohesion will be reinforced with public art, gallery and studio space, and a landscape plan that knits the entire site together by creating an arts campus that connects to the Fitchburg Art Museum.
“Two huge anchors of culture within Fitchburg– Fitchburg State University and the Fitchburg Art Museum—led us to believe that artist housing would fit perfectly into the city’s diverse culture and desire to revitalize the downtown area,” added Dohan, whose firm, NewVue Communities, is spearheading the project.
In addition to housing, the community also features artist amenities, such as a soundproof room, small classrooms, and an auditorium that can also serve as open studio areas for all types of creatives, including writers, painters, photographers, and musicians. Demand for the 68 units, slated for completion in early 2025, has been overwhelming with over 1,000 applications.
Many communities throughout North Central Massachusetts date back well over 100 years with aging infrastructures that are being addressed as part of future growth initiatives throughout the region. “It is imperative that we work collectively to address future growth in our communities by ensuring we have adequate schools, water and sewer systems, and roads,” added Nascimento.
The vast and vibrant development in Fitchburg has placed a spotlight on the city as extensive work is being done to fix the roads, sewers, and electrical grids to accommodate the growth happening along Main Street. “I applaud Mayor [Samantha] Squailia and her efforts within the Commonwealth to secure funding to address critical infrastructure needs in Fitchburg,” commented Zapata. “Fitchburg. Don’t sleep on it. It’s the next town to really be redeveloped.”
“Whether it’s Ashburnham, Ashby, Clinton, Leominster, Gardner, Fitchburg, Shirley, or any of the other wonderful towns in between, North Central Massachusetts is poised for tremendous growth in the future,” added Nascimento. We have incredible business leaders who care about our communities, our citizens, and the responsible, affordable growth that is needed to keep our region vibrant for many years to come. I’m excited about the future and look forward to continuing the tremendous progress we have made to date.”
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Sabbra Reyes named to lead Johnny Appleseed Visitors Center; special “Business After Hours” event to recognize Burnette scheduled for January
The North Central Massachusetts Chamber of Commerce today announced the appointment of Sabbra Reyes to Visitor Center Manager of the Johnny Appleseed Visitors Center, effective December 2, 2024. Reyes will take over for Diane Burnette, who is retiring after nearly three decades of dedicated service to the Chamber.
A resident of Fitchburg, Reyes has been working at the visitors center for nearly 15 years and will bring a deep understanding of the region and its attractions to the management role.
“I am honored to follow in Diane’s footsteps and continue the tradition of excellence she has established,” said Reyes. “The Johnny Appleseed Visitors Center plays a vital role in showcasing our region, and I look forward to working with our team to enhance the visitor experience while maintaining the high standards Diane has set.”
To ensure a smooth transition following Burnette’s retirement, Reyes has been working closely with Burnette, who has shared insights and knowledge preparing for the leadership change. “Sabbra’s promotion represents a recognition of her capabilities and her commitment to maintain the exceptional service our visitors have come to trust and expect when visiting the center,” said Roy M. Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce and Visit North Central Massachusetts.
Throughout Burnette’s nearly 30-year career, she has been a welcoming face for the region, greeting countless visitors with a warm personality and serving as an ambassador for North Central Massachusetts, making the visitor center a must-stop destination for travelers exploring the region.
“Diane’s contributions to our organization and the communities of North Central Massachusetts cannot be overstated,” added Nascimento. “She has not only managed the visitor center with exceptional skill but also played a crucial role in promoting our region and supporting local businesses. Her dedication has helped countless visitors discover the beauty and charm of North Central Massachusetts.”
In recognition of Burnette’s years of service, the Chamber will host a special edition of its popular “Business After Hours” series on Wednesday, January 15, 2025 from 5 to 7 p.m. at the Brew Barn at Red Apple Farm, for colleagues and friends. Ticket proceeds from the event will benefit the Johnny Appleseed Visitors Center.
To secure registration for the event, please visit www.northcentralmass.com.
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As your dynamic partner in North Central Massachusetts, we continue to drive initiatives that strengthen our business community and foster regional growth. Our impact spans from direct business support to innovative community development, and we are pleased to share these updates with you that are not covered elsewhere in the newsletter.
SMALL BUSINESS LENDING: Our commitment to small business remains strong. For FY2024 which ended September 30, 2024, the Chamber’s economic development arm, the North Central Massachusetts Development Corporation (NCMDC), approved and closed 27 loans to small businesses for a total of $1,101,500. The loans ranged from $1,000 to $250,000 and helped leverage another $2,424,000 in capital from our banking partners and $158,329 in borrower capital. These loans helped create 19.5 new jobs and retained another 29.5 jobs. We currently have a total of 98 loans in our loan portfolio with a total principal balance of $3,149,392.
BUSINESS ASSISTANCE: Beyond lending, our team also provided a total of 2,175 hours of hands on technical assistance in FY2024 to small businesses in the region. We also connected them with resources available through our partners like NewVue Communities, the Small Business Development Center at Clark University (SBDC), SCORE and the Center for Women and Enterprise (CWE). In addition, we continue to connect them as needed with professionals who can provide technical assistance beyond the scope of what we can do directly, including services for marketing, public relations, website/media design, bookkeeping and legal.
INITIATE PROSPERITY: FREE ONLINE RESOURCES: Members have access to Initiate Prosperity, our comprehensive online platform featuring 300+ business resources in English and Spanish. Since launching in October 2023, users have logged 70+ hours accessing interactive tools, templates, videos, and customized technical assistance guides.
Interested in signing up for Initiate? Access is complimentary for members, but pre-registration is required. Contact Sandie Cataldo, Senior Economic Development Manager at or 978.353.7600 ext. 232.
WorkNorthCentral.com: Our online jobs board, WorkNorthCentral.com, continues to be a vital tool for Chamber members. From January 1 to October 31, 2024, we’ve seen impressive engagement with over 1,500 job opportunities posted and more than 22,000 page views. To extend our reach, we also share these listings on our dedicated Work North Central Facebook page.
As a reminder, postings are complimentary for members. You can easily post your employment opportunities directly or email your listings to Sabbra Reyes at .
Take advantage of this powerful platform to connect with top talent in our region. Post your job openings today and tap into our growing network of job seekers!

Lauren Jones, Massachusetts Secretary of Labor and Workforce Development, addresses a special joint meeting convened by the Chamber of the Manufacturing Council and the Talent Compact
WORKFORCE & TALENT: The Chamber convened a special joint meeting in September between our Manufacturing Council and North Central Massachusetts Talent Compact. Lauren Jones, Massachusetts Secretary of Labor and Workforce Development, shared key insights on the Healey administration’s workforce initiatives and led a discussion on addressing our region’s pressing labor challenges. This strategic dialogue advanced our ongoing efforts to strengthen North Central Massachusetts’ workforce development and enhance regional economic growth.
SOLAR INITIATIVE: Our Pleasant Street solar field, launched in August 2014, continues to deliver significant benefits to participating manufacturers. As of October, 2024 the initiative has produced14,622,546 kWh of Net Metering Credits to the manufacturers participating in the program and a collective savings of $3,106,809 to participants.
This innovative program not only promotes sustainable energy practices but also contributes substantially to cost reduction for local businesses. As we celebrate a decade of operation, these figures underscore the long-term economic and environmental impact of our solar initiative.
SHOP LOCAL GIFT CARD PROGRAM: We currently have 41 member merchants that are participating in the Gift Local eGift Card program. Since January 1, 2024 through the end of October we have sold 59 gift cards valued at $2,600. During the same timeframe, 55 cards valued at $1,787.41 were redeemed at participating small businesses.
As we approach the holiday season—our peak sales period—we invite more businesses to join this free program. Every card redeemed supports our local economy.
Want to participate? Contact Patrick O’Hara: or 978.353.7600 ext. 239.
AMBASSADOR PROGRAM GROWING: Our Chamber Ambassadors—dedicated volunteers who champion member engagement and represent us at key events—continue to expand with two new additions in the last few months. We invite passionate members to join this influential group.
Interested in becoming an Ambassador? Contact Patrick O’Hara: or 978.353.7600 ext. 239.
GATEWAY SIGN INITIATIVE EXPANDS: Our commitment to strengthening regional identity continues with the recent addition of attractive welcome signs in Groton and Lancaster. These new installations complement our existing network of gateway signs in communities across North Central Massachusetts, including Fitchburg, Gardner, Hubbardston, Leominster, Lunenburg, Pepperell, Sterling, and Westminster. Beyond beautification, these signs serve as powerful symbols of community pride, enhance visitor navigation, and contribute to economic development by creating a more cohesive regional brand. We hope to sponsor additional signs for other member communities in North Central Massachusetts as funding becomes available.

Chamber staff showcase the new office furniture at our offices. Special thanks to AIS, Inc. for their donation of the new furniture.
DIGITAL REACH EXPANDS: Our strategic focus on fresh content and enhanced SEO practices continues to drive growth across our digital platforms, creating strong visibility for our members and communities. The Chamber’s main website, northcentralmass.com, demonstrated strong performance for fiscal year 2024 (ending June 30, 2024), attracting over 53,500 visitors and generating 137,700 pageviews—a 19.2% increase from the previous fiscal year.
Even more impressive has been the dramatic growth of our tourism platform, VisitNorthCentral.com. The site recorded more than 112,000 visitors and 207,000 pageviews throughout FY2024, representing a remarkable 50% increase in traffic. This momentum has continued into FY2025, with early metrics showing an extraordinary 89% surge in visitors and a 60% increase in pageviews compared to the same period last year.
These significant gains in digital engagement reflect growing interest in our region and demonstrate the effectiveness of our digital marketing strategies in showcasing North Central Massachusetts.
PODCAST HITS NEW MILESTONES: Our Inside North Central Massachusetts podcast has reached new milestones with 147 episodes and 5,800+ downloads—a 25% increase from last year. The series, sponsored by Franklin Professional Associates, continues to spotlight our region’s business leaders and success stories. Want to share your story? Contact Travis Condon at or 978.353.7600 ext. 224 to book your guest spot.
CHAMBER OFFICE GETS UPGRADE: Thanks to AIS, Inc.’s generous $50,000 furniture donation, we’ve modernized our office space with new staff furniture and cubicles. In keeping with our community-focused mission, we donated our previous furnishings to local non-profits, extending the impact of this upgrade throughout North Central Massachusetts.
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APRIL 3RD & 4TH, 2025
This notice is to inform you of upcoming traffic management and detour plans related to ongoing construction work. Please review the following information carefully as it pertains to temporary access, detours, and parking impacts.

Find out more at NorthStarFS.org.
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Join Comeketo for a one-day exclusive dining experience on March 29th at 199 Main St, Fitchburg, MA (inside the Congregational Church Hall).
5:30 PM & 7:30 PM
This is a one-time event (Not the new restaurant location)! Perfect chance to redeem gift cards.
Call us at 978-381-1212
Email us at
Book Online here
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA