E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
State tax collectors brought in $3.992 billion of revenue in September, way up from September 2020 and half a billion dollars more than what the Baker administration was expecting to collect.
The Department of Revenue announced Tuesday afternoon that the September haul was $848 million or 27 percent greater than actual collections in September 2020 and $501 million or 14.3 percent greater than the month’s benchmark. September typically brings in about 10 percent of the state’s annual tax revenue, DOR said.
“September collections increased in all major tax types relative to September 2020 collections, including withholding, non-withholding, sales and use tax, corporate and business tax, and ‘all other tax’,” Revenue Commissioner Geoffrey Snyder said. “The increase in withholding is likely related to improvements in labor market conditions while the increase in non-withholding tax collections is due to an increase in income estimated payments. The sales and use tax increase reflects continued strength in retail sales and the easing of COVID-19 restrictions.”
Since fiscal year 2022 began on July 1, DOR has collected $8.751 billion from residents and businesses. The year-to-date total is $1.501 billion or 20.7 percent greater than actual collections during the same time period of fiscal 2021 and $525 million or 6.4 percent above the administration’s year-to-date benchmark.
During fiscal year 2021, Massachusetts state government collected more than $5 billion more from residents, workers and businesses than it was expecting, leading to a sizeable surplus. The $34.137 billion total for fiscal 2021 was $5.047 billion or 17.3 percent above the state’s benchmark and $4.528 billion or 15.3 percent more than the actual amount collected in fiscal year 2020.
By the time fiscal 2022 ends after June 30, 2022, DOR expects that it will have collected $34.401 billion in tax revenue. Revenues for the month of October, which DOR said is “among the lower months for revenue collection,” are due to be announced Nov. 3. DOR has set the monthly collection benchmark at $2.248 billion. – Colin A. Young/SHNS
Tourism is a major industry and capturing your share of our local tourists will help your business thrive. The Chamber encourages you to stop in and learn more about our advertising tools that can help you succeed. Local sights, conventions, and activities draw visitors from across the country to the area each year, making it a market you should not overlook.
The benefits to hotels, motels, and restaurants from tourism are easy to spot, but what about local shops and stores? We have designed some tips to help you optimize your return from tourism.
The Chamber website offers members the opportunity to link to their businesses. Many visitors will visit our site to find places to stay, eat, shop, and entertainment ideas. Presenting your business on the site will help you reach more potential customers.
Identify what makes your business or products special. Do you offer local flavor? Items that are made by local artisans or craftsmen? Locally produced food products, or books featuring information on the area? Many tourists are mesmerized by and lured to shop where they can items that have been produced locally.
Have you created a welcoming storefront? Signs welcoming tourists and advertising specials can help draw trade into any business.
Take time to meet other business owners and their employees in the area. Tourists often rely on service staff at a local hotel or restaurant to provide them with information on where to shop. Networking is an excellent opportunity for business growth.
Have you noticed something on your own travels that you wish was available in your area, or that drew you into a business? Adding a new line can help you capture your share of tourists as well as bringing in more local customers.
Consider your online presence. Is your website easy to navigate and does it link to a social media page? Advertise or at least create a page on social media and update it regularly. It may take a while to grow an audience, but as long as you are providing interesting information, you should see growth.
Walk into your business with the eyes of someone who has not seen it before. Is it laid out well and does it have a pleasant scent? If not, a few simple changes can make a major impact on sales.
Don’t be discouraged if they leave without purchasing anything the first time. They may be window shopping today, but come back later and bring even more friends with them if they like what they see.
Take advantage of offline marketing, including flyers and ads.
Most importantly, offer guests a friendly welcome. Make certain your staff does as well. Tourists, and local shoppers, gravitate to businesses that are welcoming, clean, and provide value for their dollar.
Increased tourism brings money to the community and provides an opportunity for your business to capitalize. We encourage you to contact us and learn more ideas on improving your share of this expanding market.
Governor Charlie Baker and Lt. Governor Karyn Polito today announced the appointment of Terrence Reidy as Secretary of the Executive Office of Public Safety and Security. Reidy has served as Acting Secretary since July, when he was appointed to replace former Secretary Thomas Turco, III following Secretary Turco’s retirement.
“Secretary Reidy has spent his career focused on keeping Massachusetts’ families and communities safe, from his time as a prosecutor to his service in our Administration, most recently as Acting Secretary,” said Governor Charlie Baker. “Terry is a proven leader who has effectively guided the Executive Office of Public Safety and Security these past few months, and we are confident that he will continue to lead with distinction.”
“From collaborating with local law enforcement to overseeing the Commonwealth’s efforts to monitor and respond to potential homeland security threats, the role of Public Safety Secretary is critically important, and we are pleased that Secretary Reidy will continue to serve in this capacity,” said Lt. Governor Karyn Polito. “We are glad to have him on our team and wish him well as he continues his service.”
“I am deeply grateful to the Governor and Lt. Governor for their confidence in me. I am honored to serve Massachusetts in this role of ensuring the safety and security of our communities across the Commonwealth,” said Public Safety and Security Secretary Terrence Reidy. “Alongside the dedicated team at EOPSS, I am eager to continue working closely with the Administration, the Legislature, state and local agencies and our community partners in advancing policies that result in meaningful progress.”
Prior to his appointment as Acting Secretary in July, Reidy served as Undersecretary for Law Enforcement, a position he held since 2019. In that capacity, he has provided strategic leadership to the Massachusetts State Police, the Municipal Police Training Committee, and the Office of Grants and Research. In addition, Reidy served as a member of the Governor’s Task Force on Hate Crimes. Drawing on his prosecutorial experience collaborating with community leaders, he oversaw the creation of a hate crime resource guide for Massachusetts schools and partnered with police to ensure that every department in the Commonwealth has a trained, dedicated civil rights officer.
Before joining the Administration, Reidy was an Assistant Attorney General in the Massachusetts Attorney General’s Office and Assistant District Attorney in Worcester and Suffolk Counties. In addition to his work in government, Reidy dedicates time to volunteering as a coach for several youth sports organizations. He completed his undergraduate studies at Colby College and earned his juris doctor from New England School of Law.
Learn more about the Executive Office of Public Safety and Security.

Pumpkin Harvest uses all-natural ingredients like pumpkin and pecans and is baked with pure maple syrup and traditional spices (cinnamon, ginger, clove, and nutmeg). These ingredients are double-baked and hand-stirred to create a crunchy texture with minimal salt and sugar.
“We are pleased to offer Pumpkin Harvest to our fans during the fall and holiday season.” says Deborah O’Kelly, owner of Golden Girl Granola. “When we first started selling granola, Pumpkin Harvest was available at farmers’ markets. When we started selling our granola in stores, we couldn’t buy small quantities of bags to offer the flavor seasonally. Thanks to new printing technology, we can produce Pumpkin Harvest with an improved recipe!”
Pumpkin Harvest is available to purchase online and in select stores now for a limited time.
On September 15, 2021 three Mount Wachusett Community College Adult Education students were honored by First Literacy with scholarships in a virtual ceremony.
First Literacy Scholarships are awarded in recognition of educational achievements and potential, community service, and perseverance in the face of hardship. This year First Literacy awarded 30 scholarships to deserving individuals from community colleges across the Commonwealth. Students Yves Verneret and Lilian Thimotti were honored among the fourteen continuing scholars, while Bushrah Namirimu was honored as a first-year scholar.
“Adult Education programs are vital to our communities, inspiring and supporting students as they overcome the challenges of work, families, and over the past two years, COVID-19,” noted MWCC President James Vander Hooven. “MWCC is a lifelong learning community, focused on the preparation of our students for lives of fulfillment, leadership, and service in a diverse and global society. These three students are shining examples of that pursuit.”
“These students are amazing,” stated Kimberly Kayser, MWCC Adult Education Transition Coordinator. “We are so proud of all they have achieved and continue to achieve.”
In addition, Namirimu was awarded the Thomas Menino Memorial scholarship which honors Mayor Menino’s commitment to adult literacy education and the potential of all students.
Namirimu immigrated to the United States from Uganda where she was an investigative journalist. Her stories were viewed as anti-government and inciting violence, for which she faced persecution. She fled Uganda in 2018, leaving behind her three-year-old son, and her five siblings. With no friends or relatives in the US, Namirimu found work through a friend in Australia as a live-in nanny and housekeeper. She struggled to find transportation to the Mount from her host’s home because they did not approve of her attending college. After escaping this unhealthy arrangement, she left Massachusetts for a time before returning with her then-boyfriend. The pair married and had a daughter in July 2020. Returning to school in the spring of 2021, she faced the challenges of being a full-time student, mother, wife, and employee.
“Many times, I felt exhausted and stressed,” stated Namirimu in her remarks at the virtual scholarship ceremony. “Nevertheless, I persevered and excelled. Although challenges may force one to put a pause on their dreams or even quit, I never considered it. I grabbed every opportunity that came my way to make sure that I made my life and my future better by working hard for it.”
Yves Verneret came to the United States from Haiti in 2015. Having witnessed the destruction of the 2010 earthquake, she realized she wanted to be a nurse and made the decision to pursue her dream in the U.S. When she arrived in the United States she was met with many challenges. She had to provide for the needs of three children as well as study college-level courses. The forced isolation of the pandemic was hard for all of them, but it caused her to form “many positive changes in my life.” She recognized her competence and success in meeting the various challenges facing her and learned that she could succeed and not be discouraged. The First Literacy scholarship kept her motivated and persistent in following her career path. She has been accepted into the nursing program at Mount Wachusett Community College and was guaranteed future admission to Fitchburg State University’s online bachelor’s program in nursing. Vernerete is looking forward to passing along help to others just as others have helped her.
LilianThimotti came to the United States with her husband and two children to get away from the violence that disrupted her family in Brazil. Her first year in the U.S. was very hard. She knew no English and could not work, causing her family serious financial and emotional difficulties. To make matters worse, everyone in her family became ill during the pandemic. However, with determination and hard work, she faced these challenges and overcame them. The First Literacy scholarship was a lifesaver, allowing her to buy the books and equipment needed for the nursing courses she was taking. Currently Thimotti is working towards an associate degree in nursing and plans to continue on to earn a degree. She looks forward to becoming a nurse and being able to help relieve pain and suffering in others.
First Literacy reaches approximately 5,000 adult learners and 250 teachers in 150 programs across Massachusetts each year through program grants, free teacher workshops, and student scholarships. Since 1990, the First Literacy Scholarship Program has awarded over 500 scholarships to students in adult basic education or English language programs who are continuing their education. To learn more about First Literacy, visit their website at firstliteracy.org.
Mount Wachusett Community College is pleased to announce our Dean’s and President’s Lists for the summer 2021 semester. Students who complete a minimum of 12 semester hours are eligible. The Dean’s List requires a 3.30 to 3.99 grade point average while the President’s List requires a 4.0 grade point average.
President’s List
Karissa Alyrd, Douglas
Samantha Grossman, Leominster
Brooke Hazen, Worcester
Jessica Hazen, Worcester
Dean’s List
Chantel McGlone, Athol
Jennifer Bilodeau, Fitchburg
Nichole Camelo, Fitchburg
Brittany Ruffen, Fitchburg
Taniya Tucker, Fitchburg
Robert Chilcoat, Gardner
Stephanie Constant, Leominster
Pamela Day, Leominster
Kionna Mayard, Leominster
Sara Melanson-Paine, Leominster
Ernest Nyarko, Leominster
Corey Tumenas, Leominster
Jose Flores, Lunenburg
Amanda Martin, Lunenburg
Rebecca Degon, Phillipston
Nicholas Grossi, Westminster
Tarra Kruse, Westminster
Gloria Boakye, Worcester
Giselle Lugo, Worcester
Jessica Woodward, Hanover
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA