E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Two-day seminar designed to educate small businesses about accounting software platform
El Cámara de Comercio del Norte Central de Massachusetts is offering small businesses owners and staff the opportunity to participate in a two-day QuickBooks® seminar.
The seminar is scheduled for Tuesday October 12 and Wednesday, October 13, from 8 a.m. to 11 a.m. at the North Central Massachusetts Chamber of Commerce, located at 860 South Street, Fitchburg.
“Many small business owners utilize QuickBooks to help them manage their business,” said Roy M. Nascimento, President and CEO, North Central Massachusetts Chamber of Commerce. “This is a great opportunity for businesses to learn from an expert on how best to utilize the platform for financial success.”
The seminar will be led by Nancy Burgess, MBA, of Burgess Consulting Associates, and offer an introduction of the platform, an overview of establishing company details, and reviewing data and financial reports.
The cost to attend is $109 and space is limited to 15 participants. Register online at www.northcentralmass.com or contact Kathleen Deal at 978-353-7600, ext. 235 or via email at for additional details.
Additionally, to ensure a safe environment for all, attendees are asked to abide by the COVID-19 mask advisory issued by the Massachusetts Department of Public Health which advises those who are fully vaccinated to wear a mask or face covering if they are at increased risk for severe disease because of age or an underlying medical condition, or if someone in their household has a weakened immune system, is at increased risk for severe disease, or is an unvaccinated adult.
State tax collectors brought in $3.992 billion of revenue in September, way up from September 2020 and half a billion dollars more than what the Baker administration was expecting to collect.
The Department of Revenue announced Tuesday afternoon that the September haul was $848 million or 27 percent greater than actual collections in September 2020 and $501 million or 14.3 percent greater than the month’s benchmark. September typically brings in about 10 percent of the state’s annual tax revenue, DOR said.
“September collections increased in all major tax types relative to September 2020 collections, including withholding, non-withholding, sales and use tax, corporate and business tax, and ‘all other tax’,” Revenue Commissioner Geoffrey Snyder said. “The increase in withholding is likely related to improvements in labor market conditions while the increase in non-withholding tax collections is due to an increase in income estimated payments. The sales and use tax increase reflects continued strength in retail sales and the easing of COVID-19 restrictions.”
Since fiscal year 2022 began on July 1, DOR has collected $8.751 billion from residents and businesses. The year-to-date total is $1.501 billion or 20.7 percent greater than actual collections during the same time period of fiscal 2021 and $525 million or 6.4 percent above the administration’s year-to-date benchmark.
During fiscal year 2021, Massachusetts state government collected more than $5 billion more from residents, workers and businesses than it was expecting, leading to a sizeable surplus. The $34.137 billion total for fiscal 2021 was $5.047 billion or 17.3 percent above the state’s benchmark and $4.528 billion or 15.3 percent more than the actual amount collected in fiscal year 2020.
By the time fiscal 2022 ends after June 30, 2022, DOR expects that it will have collected $34.401 billion in tax revenue. Revenues for the month of October, which DOR said is “among the lower months for revenue collection,” are due to be announced Nov. 3. DOR has set the monthly collection benchmark at $2.248 billion. – Colin A. Young/SHNS
Tourism is a major industry and capturing your share of our local tourists will help your business thrive. The Chamber encourages you to stop in and learn more about our advertising tools that can help you succeed. Local sights, conventions, and activities draw visitors from across the country to the area each year, making it a market you should not overlook.
The benefits to hotels, motels, and restaurants from tourism are easy to spot, but what about local shops and stores? We have designed some tips to help you optimize your return from tourism.
The Chamber website offers members the opportunity to link to their businesses. Many visitors will visit our site to find places to stay, eat, shop, and entertainment ideas. Presenting your business on the site will help you reach more potential customers.
Identify what makes your business or products special. Do you offer local flavor? Items that are made by local artisans or craftsmen? Locally produced food products, or books featuring information on the area? Many tourists are mesmerized by and lured to shop where they can items that have been produced locally.
Have you created a welcoming storefront? Signs welcoming tourists and advertising specials can help draw trade into any business.
Take time to meet other business owners and their employees in the area. Tourists often rely on service staff at a local hotel or restaurant to provide them with information on where to shop. Networking is an excellent opportunity for business growth.
Have you noticed something on your own travels that you wish was available in your area, or that drew you into a business? Adding a new line can help you capture your share of tourists as well as bringing in more local customers.
Consider your online presence. Is your website easy to navigate and does it link to a social media page? Advertise or at least create a page on social media and update it regularly. It may take a while to grow an audience, but as long as you are providing interesting information, you should see growth.
Walk into your business with the eyes of someone who has not seen it before. Is it laid out well and does it have a pleasant scent? If not, a few simple changes can make a major impact on sales.
Don’t be discouraged if they leave without purchasing anything the first time. They may be window shopping today, but come back later and bring even more friends with them if they like what they see.
Take advantage of offline marketing, including flyers and ads.
Most importantly, offer guests a friendly welcome. Make certain your staff does as well. Tourists, and local shoppers, gravitate to businesses that are welcoming, clean, and provide value for their dollar.
Increased tourism brings money to the community and provides an opportunity for your business to capitalize. We encourage you to contact us and learn more ideas on improving your share of this expanding market.

In collaboration with Congresswoman Lori Trahan and Congressman Jim McGovern, ASNCM will reach across the 21 communities in North Central Massachusetts to gather warm holiday greeting cards made by individuals which will then be distributed to the aging community throughout the region who may be living in isolation during the holiday season.
“The progress we’ve made over the past twelve months in the fight against COVID-19 is a testament to everyone who took the virus seriously. It also means that for many, the holidays will be spent with loved ones – safely,” said Congresswoman Trahan. “As we prepare for the holidays, I’m thrilled to partner once again with Aging Services of North Central Massachusetts and Congressman McGovern for our Cards for Caring Initiative. This important program will help us spread holiday cheer while also continuing to prioritize the safety of everyone in our community. I hope folks will join us again this year by submitting a personal, handwritten card as a small way to spread some joy this holiday season.”
“The COVID pandemic has reminded us how a single act of kindness can mean the world to someone. Cards for Caring is connection in action,” said Congressman Jim McGovern. “Taking a little time to send a greeting card can have a big impact by making sure no one spends this holiday season feeling alone.”
“Last year we spread holiday wishes to over seven hundred individuals. We hope to reach more this year. We will not meet the person who receives the card. But we do know everyone is on their own journey. The journey may include loneliness, grieving from the loss of a loved one, suffering from declining health, struggling with financial issues or uncertainty as to what tomorrow will bring. We do know that we are a caring community. For a moment as a card is opened, I hope there is a true feeling of being a part of a community that truly cares. ASNCM is grateful to partner with Congresswoman Trahan and Congressman McGovern and our entire community to make a positive difference one person at a time, one card at a time”, stated Lori A. Richardson, Chief Executive Officer at Aging Services at North Central Massachusetts.
Outreach and coordination have also begun with the region’s superintendents of schools as students are more than welcome to participate in this very thoughtful campaign.
Members of the community are invited to drop cards in unsealed envelopes at a drop box located at Aging Services of North Central Massachusetts, 680 Mechanic Street in Leominster, MA, by Friday, December 11, 2021.
Business or community members interested in learning more about ASNCM’s Cards for Caring campaign should visit www.AgingServicesMA.org or contact David Ginisi, Chief Marketing Officer, at (978) 466-1571 or via email at .
Mount Wachusett Community College (MWCC) is welcoming new members to its Leadership Team and to other leadership positions throughout the college.
MWCC welcomes Sandra Quaye to the college as Vice President of Finance and Administration. Quaye replaces retiring Robert LaBonte who held the position since 1994. Quaye comes to MWCC from Franklin Pierce University in Rindge, NH after a twenty-two year career in roles of increasing responsibility. Most recently Quaye has held the role of Vice President of Finance and Administration, Chief Financial Officer and Treasurer since 2014.
“We are thrilled to welcome Sandra to the college,” stated MWCC President James Vander Hooven. “She is a valuable addition to our Leadership Team.”
“I am excited to be joining the MWCC community,” noted Quaye. “The opportunities MWCC provides to students, faculty, and staff as well as the local community are endless. I am energized by the work ahead and look forward to contributing to the success of MWCC.”
MWCC has also made a number of leadership promotions within the Academic Affairs and Lifelong Learning and Workforce Development department following the departures of Vice Presidents Paul Hernandez and Rachel Frick-Cardelle.
John Eisler, who joined MWCC from Springfield College in 2020, will be serving as Interim Vice President of Academic Affairs.
Adam Duggan will be stepping into the role of Vice President of Workforce Development and Lifelong Learning after six years as Dean of Adult Basic Education.
In addition, Senior Dean of Students, Jason Zelesky, will assume the role of Interim Vice President of Student Affairs.
In addition, Melissa Sargent, a 28-year veteran of the college, has been promoted to Dean of Academic Affairs; Director of Nursing, Kimberly Shea, has been named Dean of Nursing, and Veronica Guay has been named Dean of Math, Science, Engineering, Business and Technology.
“I am grateful to each of our team members for their openness to take on new and evolving challenges and opportunities. I look forward to supporting them in their new roles.” Vander Hooven added. “I am so thankful for the years of service Bob, Paul and Rachel provided to the college. Their leadership and professionalism will be missed.”
Fidelity Bank today announced it has earned a 5-Star “Superior” rating from BauerFinancial, the nation’s leading independent bank rating and research firm. A 5-Star rating ranks Fidelity Bank among one of the strongest banks in the nation on BauerFinancial’s Recommended Report.
“This rating reflects our overall financial strength and the vigilant efforts we put towards maintaining the safety and security of the bank,” said Ed Manzi, Jr., Chairman and CEO, Fidelity Bank. “Our clients should feel very well protected, and we are proud to give them the clarity they need to make informed decisions and move forward with confidence.”
Fidelity Bank was evaluated in several areas, including capital and asset quality, and profitability. No institution pays BauerFinancial to rate it, nor can it choose to be excluded. In addition to this strong rating, clients of Fidelity Bank also benefit from 100% of their deposits being insured by the FDIC and the Depositors Insurance Fund (DIF).
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA