North Central Mass.—Applications for the Instituto de Liderazgo Comunitario (CLI) Class of 2027 are now being accepted through Saturday, August 15, 2026.
Organized by the Cámara de Comercio del Norte Central de Massachusetts, CLI is the premier community leadership program in North Central Massachusetts. Since 1988, the program has helped to shape over 350 community leaders with immersive educational experiences and engagements.
Starting during the Fall of each year, participants gather monthly for day-long, community educational sessions focused on topics including Personal Leadership; Non-Profit Governance/Volunteerism; Education; Media and Crisis Communications; Healthcare; Law and Justice; Legislation/Public Policy; Arts and Culture; and Economic Development. In addition, the class will break into smaller groups during the year to identify, manage and execute community service projects. The experience culminates with a commencement ceremony at the Chamber’s Annual Meeting and Business Expo where the class and their service projects are recognized.
Participants are typically nominated and sponsored by their employer. Those who are self-employed may also self-nominate to participate. Successful candidates must demonstrate motivation and potential to lead within their business or community; be considered high performers in their organization and on a leadership track; seek to understand issues facing North Central Massachusetts; be committed to the success of his or her sector and community; be curious and interested in developing new relationships; want to enhance their network of professionals; and be open to challenging their own point of view.
Tuition is $2,050 and includes all program materials and lunches. CLI participants will also receive season tickets to the Chamber’s Good Morning North Central executive breakfast series and other Chamber events for additional educational opportunities. A limited number of half-tuition scholarships are available. Applicants seeking scholarships for the CLI program must provide a letter of request to be considered for one of the scholarships. Those who commit to CLI must fully participate in all sessions, and nominating employers must commit to support their candidate’s participation.
To learn more and apply, visit Cámara de Comercio del Norte Central de Massachusetts/CLI. Applications for CLI will be reviewed by the CLI Steering Committee and applicants notified no later than September 25, 2026.
For questions or more information, contact Jessica Yakusik at 978.353.7600 ext. 222 or via email at .
North Central Mass— Allie Catlin, co-owner of Smith’s Country Cheese, a family-owned working dairy farm, creamery, and retail destination in Winchendon, Massachusetts, has been elected Chair of the North Central Massachusetts Chamber of Commerce board of directors for 2026-2027. The announcement was made at the Chamber’s Annual Meeting on June 11, 2026. As Chair of the Chamber’s board of directors, she will work with fellow board members, Chamber staff, and the membership to champion the Chamber in its mission to serve the region’s business community.
Catlin brings deep roots in the region’s agricultural economy to her new role. Founded in 1985, Smith’s Country Cheese has grown into one of the region’s most beloved agricultural enterprises. In 2016, Catlin and her family purchased the farm from its founder and built on its legacy, growing the operation into a thriving business that draws visitors from across the region to its farm store and working dairy farm, where guests can shop for handcrafted cheeses, milk, and butter and watch the cheesemaking process firsthand.
Under her co-ownership, Smith’s Country Cheese employs 14 people and produces approximately 180,000 pounds of raw milk Gouda, Havarti, and cheddar cheese annually, distributed nationally through the farm store, local farmers markets, and online. In 2024, Catlin was named to the Worcester Business Journal’s Power 100 list of the most influential professionals in Central Massachusetts.
Catlin holds degrees from Franklin Pierce University and Suffolk University and has served on the Chamber’s Board of Directors for several years, holding leadership positions on the board, including Vice Chair.
She succeeds Tony Fields, president and owner of Cleartech Group, who now moves to the position of Immediate Past Chair of the board of directors.
“The Chamber has been such an important partner to our farm and to so many small businesses across this region,” said Catlin. “I’m honored to take on this role and to continue the work of connecting our business community, supporting our members, and championing the people and places that make North Central Massachusetts such a special place to live and work.”
“As a farmer and small business owner, Allie brings a perspective to the board that’s vital to understanding the full picture of our regional economy,” said Roy Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “Her leadership will help ensure the Chamber continues to serve businesses of every size and sector, and I look forward to working with her in the year ahead as we continue advancing the economic vitality of North Central Massachusetts.”
In the same election, Melissa Glenny, founder and CEO, Franklin Professional Associates, located in Leominster, was elected Vice Chair. Chris Hendry, president and CEO, IC Credit Union, located in Fitchburg, was elected to the position of Treasurer. Rounding out the Executive Committee, Mark Hettinger, president and CEO of GFA Federal Credit Union, and Patrick McCarty, president of the McCarty Companies, were elected to fill the two non-officer seats on the committee as outlined in the Chamber’s bylaws.
Board members elected for new terms were
Tony Fields, president and owner, Cleartech Group, Leominster
Dr. Donna Hodge, president, Fitchburg State University, Fitchburg
Johnny Ahern, managing partner, Aroma Joe’s, Leominster
David Moura, president, Moura’s Cleaning Service, Fitchburg
Nicole Moorshead, general manager, Chocksett Inn, Sterling and the Colonial Hotel, Gardner
Rozanna Penney, president & CEO, Heywood Healthcare, Gardner
Kenneth Hodges, plant director, Georgia-Pacific/Dixie, Leominster, appointed to fill a one-year board vacancy
Continuing current terms on the board of directors are
Patrick McCarty, president & CEO, McCarty Companies, Leominster
Mark Hettinger, president and CEO, GFA Federal Credit Union, Gardner
Barbara Mahoney, president & CEO, All-One Credit Union, Leominster
Joshua Page, president, JP Electric and Son, Fitchburg
Alex Matthews, general manager, Great Wolf Lodge New England, Fitchburg
Kayla Nault, broker/owner, Central Mass Real Estate, North Central Massachusetts
The Chamber congratulates its newly elected and appointed board members and thanks all those who continue their service to the region’s business community. For more information, visit northcentralmass.com.
The publication, which is part of the Chamber’s continuing efforts to promote the region as a growing and sustainable location for manufacturing business in New England, provides a robust list of all local manufacturers, including current operating status and primary product lines. Additionally, a list of suppliers is provided as well as a guide identifying areas where businesses can expand or relocate in the region.
“North Central Massachusetts is known for being the center of traditional, legacy manufacturing,” said Roy Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce and the NCMDC. “As manufacturing is critical to the long-term vitality of the region’s economy, this guide will serve as an informative resource for our current manufacturers while also allowing prospective companies to explore opportunities to grow and expand in the region.”
Chamber members can obtain a complimentary copy of the 2026 Manufacturers Directory and Industrial Parks Guide for North Central Massachusetts while non-Chamber members can purchase a copy for $50. To obtain a copy, call 978.353.7600 ext. 222 or stop by the Chamber office located at 860 South Street, Fitchburg.
The Healey-Driscoll Administration launched a new AI-powered tool to make it easier for communities to apply for grants. The tool, called GrantWell, was developed by the Federal Funds and Infrastructure Office in partnership with Northeastern University’s Burnes Center for Social Change. GrantWell is designed to simplify the process of seeking grant opportunities, understanding their requirements, and writing applications. Access to the tool is free to all Massachusetts communities and available on the Commonwealth’s website here.
“We’ve heard from communities loud and clear that onerous paperwork is a barrier to getting good projects done,” said Governor Maura Healey. “It’s why we’ve launched programs to streamline the process for applying to state grants and established new technical assistance programs through our Federal Funds and Infrastructure Office. Now with GrantWell, we’re making it even easier for communities to take advantage of those opportunities and apply for the funds they need to deliver for their constituents.”
“As a former Mayor, I know that navigating the complexities of federal and state grants pose a significant hurdle to municipal officials getting good projects over the line,” said Lieutenant Governor Kim Driscoll. “GrantWell will allow more municipalities to take advantage of funding opportunities, saving them time and capacity—crucial resources in local government.”
“The Federal Funds and Infrastructure Office built GrantWell to respond directly to what we heard from communities all across the state: that they lack the resources and capacity to fully take advantage of funding opportunities available to them. GrantWell will free up time and capacity for local officials to obtain the resources they need,”said Quentin Palfrey, Director of Federal Funds and Infrastructure. “Thank you to Northeastern University’s Burnes Center for Social Change for working with us to develop this tool, which showcases Massachusetts’ continued leadership in innovation.”
GrantWell allows communities to more easily find federal and state funding opportunities and develop proposals. The tool will scan a grant opportunity and automatically summarize the grant requirements, eligibility criteria, and key deadlines in layman’s terms. Users can ask GrantWell to begin a draft of a project narrative, saving communities time and capacity in the grant application process. The tool also features a chatbot that communities can use to ask questions about grant requirements and eligibility. Importantly, GrantWell cannot replace the grant-writing process; rather, the tool is designed to support grant-writers and municipal staff to more quickly find grant opportunities and lay the groundwork for an application.
“GrantWell shows how AI can be used to make government work better, by helping public servants quickly find relevant funding, understand complex requirements, and take action. Developed through our AI for Impact initiative, it reflects a practical approach to building tools that strengthen public sector capacity and expand access to resources for communities.” — Beth Simone Noveck, Director of the Burnes Center for Social Change
GrantWell complements existing efforts at the state level to streamline the process for applying to state grants, including MassDOT’s Grant Central portal, the Executive Office of Energy and Environmental Affairs ECO One Stop, and the Community One Stop program.
The Federal Funds and Infrastructure Office in partnership with the Burnes Center will continue to update the tool based on user feedback. GrantWell users can and are encouraged to provide feedback on how to improve the user experience by submitting comments on the GrantWell homepage.
Chamber President Roy Nascimento testifying before the Fitchburg City Council recently on issues impacting local businesses.
The Chamber’s advocacy work continues to deliver results for members at every level of government
As a member of the North Central Massachusetts Chamber of Commerce, you have a powerful coalition advocating on your behalf every single day. From the halls of the State House to city council chambers and town halls across our 27-community region, your Chamber is working to create a better business climate, find new opportunities for economic growth, and address the challenges you face.
Why Advocacy Matters
In today’s complex regulatory environment, businesses face numerous challenges: rising health insurance costs, burdensome regulations, workforce shortages, tax policies and infrastructure needs that all impact competitiveness and daily operations. Individual businesses simply don’t have the time, resources, or access to effectively advocate for themselves at multiple levels of government.
Through your Chamber, you have a voice to ensure policy makers understand how their decisions can positively (or negatively) affect your business. With advocacy that is practical and not partisan, we are committed to supporting your business success and advancing economic growth across North Central Massachusetts.
Organizations aimed to leverage business interests are important allies on statewide and federal policy, but what they cannot offer is boots-on-the-ground knowledge that makes our region unique. Whether testifying at tax hearings in Lancaster, monitoring City Council meetings in Leominster and Fitchburg, or addressing zoning reforms in Sterling, we represent local employers, entrepreneurs and job creators. It’s this grassroots authenticity, combined with our deep knowledge of regional priorities and our relationships, that makes the Chamber’s advocacy uniquely powerful and an essential resource for your business.
“Our members are dealing with real challenges every day, from finding qualified workers to managing rising costs to navigating complex regulations,” says Tony Fields, president, ClearTech Group in Leominster, and chair of the Chamber’s board of directors. “They don’t have time to keep up with what’s happening at City Hall, the State House, and in Washington. That’s exactly what the Chamber does for us, and they deliver results.”
Advocacy Impact
Chamber leadership pictured with members of the Senate delegation and Anne Gobi, now Director of Rural Affairs, following a meeting at the Massachusetts State House.
Over the past two years, we’ve secured important victories and advanced key priorities to directly benefit our members and our region. At the local level, we’ve protected businesses from increased tax burdens by successfully advocating for favorable tax policies. At the federal level, we worked with a coalition of business groups to ensure provisions beneficial to manufacturers and small businesses were included in comprehensive tax legislation.
After extensive advocacy and collaboration with Great Wolf Lodge, we also achieved unanimous Fitchburg City Council approval for the region’s first Tourism Destination Marketing District outside Boston. This groundbreaking initiative will generate sustainable funding for tourism promotion, driving visitor spending to benefit participating hotels, as well as restaurants, retail establishments, and other attractions throughout the region. We’re now working to expand this successful model to additional communities. In the same vein, the Chamber continues advocating for state tourism trust fund reforms that would provide critical resources for regional promotion and support our communities.
We have been at the forefront of efforts to secure economic development funding for the region, working closely with our legislative delegation and state economic development officials, including recent meetings with the Lieutenant Governor and other administration officials, to ensure that North Central Massachusetts receives the resources needed to support business growth and community development projects.
On the Ground, Every Day
While policy wins make headlines, much of our most valuable advocacy work happens behind the scenes. Our staff routinely attends city council meetings in Fitchburg and Leominster to monitor issues affecting our members and provide real-time input on business concerns. But we don’t limit our focus to the region’s two largest communities, we maintain active relationships with municipal leaders across all 27 communities we serve, from Athol to Groton.
In the past year alone, we’ve testified before city and towns during discussions on taxes, zoning reforms, tourism and economic development matters, and provided expert testimony on numerous other local policy issues.
On Beacon Hill, we have testified on rising health insurance rates for businesses, a critical concern for employers trying to provide competitive benefits while managing costs. We’ve also testified in support of legislation that would bring passenger rail improvements and economic development opportunities to North Central Massachusetts and advocated for realistic timelines on electric vehicle mandates that balance environmental goals with practical business concerns.
“People don’t always see the day-to-day work that goes into effective advocacy,” notes Michelle Haggstrom, of Keller Williams North Central, chair of the Chamber’s Government Affairs Committee, “but when the Chamber testifies on health insurance costs or works to secure funding for regional economic development, it directly impacts our ability to run successful businesses and strengthen our communities.”
We maintain regular communication with our state legislators, briefing them on regional priorities and connecting them with members. Through state and national chamber networks, including the U.S. Chamber’s Committee of 100, we ensure North Central Massachusetts has a seat at the table where critical decisions are made.
Individual Member Support
Members of the North Central Massachusetts legislative delegation pictured with Chamber leadership following a legislative briefing at the Chamber’s offices.
Beyond big-picture policy advocacy, we provide expert, hands-on support to individual members facing specific regulatory or policy challenges. When members need help navigating permitting processes, resolving compliance issues, accessing tax incentive programs, or connecting with the right officials, we take action.
“When concern grew among plastics manufacturers about proposed legislation to ban single-use plastics, one call to the Chamber was all it took,” says Lisa Rocheleau, treasurer, Rocheleau Tool & Die Company. “They immediately organized meetings with legislators to help them understand how these proposals would impact our local industry and the broader regional economy, and to explore more balanced approaches to sustainability. Rather than waiting for legislation to happen to us, the Chamber’s proactive advocacy helped us get ahead of it and have a constructive dialogue.”
“The value of the Chamber’s advocacy really hit home for me during the ballot question on tipped wages at the end of 2024,” shares John Amaral, owner, The Groton Inn and Forge and Vine Restaurant. “The Chamber immediately took the time to understand how the question would impact our business and our employees, connected us with the right people locally, and really leaned into educating local stakeholders on the potential impact. That kind of advocacy makes a real difference for our business.”
The Value Proposition
Your Chamber membership strengthens the collective voice of more than 650 individual members, helping to effectively engage with policymakers. For most businesses, maintaining relationships with officials, monitoring legislation, and testifying at hearings would be impossible individually. Together, we make it work.
Your Role
Effective advocacy requires your engagement, input and expertise about your industry and business needs. Throughout the year, we host forums, breakfast meetings, and legislative events to bring policymakers directly to you.
We encourage you to maximize the value of the Chamber’s advocacy efforts by staying informed through our updates and meetings, sharing your story when we ask for examples of how policies impact real businesses, participating in our events to build relationships with policymakers,
responding when we issue calls to action on critical legislation, and letting us know when you’re facing a regulatory or policy issue.
The Bottom Line
Every day, your Chamber is working to create a better business climate in North Central Massachusetts. From testifying on health insurance costs at the State House to monitoring local zoning discussions, from securing funding for regional initiatives to helping members navigate bureaucratic challenges, we’re your voice wherever it matters most.
“This is what sets great chambers apart,” says Roy Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “It’s not just about ribbon cuttings and networking events, although those matter too. It’s about showing up wherever decisions are being made that affect our members’ ability to succeed. That’s the commitment we make to each member every single day.”
This is advocacy in action. This is what your membership supports. This is what makes the North Central Massachusetts Chamber of Commerce an essential partner in your business success.
Have a policy issue affecting your business? A question about upcoming legislation? Want to connect with a specific elected official?
Contact Travis Condon, director of public affairs, at or call (978) 353-7600.
Your voice matters, and we’re here to amplify it.
The North Central Massachusetts Chamber of Commerce represents nearly 700 member businesses across 27 communities, serving as the region’s leading business advocacy organization at the local, state, and federal levels.
The awards celebrated entrepreneurship in the region and showcased successful NCMDC clients who are helping to advance the region’s economy and communities.
“Our entrepreneurs represent the very best of what North Central Massachusetts has to offer, including the determination, innovation, and grit that make our regional economy thrive,” said Roy M. Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce and the North Central Massachusetts Development Corporation. “With so many outstanding nominees this year, selecting our honorees was no easy task. Every one of them has a story worth telling, and we are proud to recognize those whose contributions to their communities and to our regional economy are nothing short of remarkable.”
Nellye Molina / Dream Big Award Pictured Left to Right: Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce and the North Central Massachusetts Development Corporation; Nellye Molina, owner of Lov’n Donuts in Leominster and recipient of the NCMDC’s Dream Big Award; and Dr. Mahmoud Al – Odeh, Dean of Business and Technology at Fitchburg State University
The Dream Big Award recognized Nellye Molina, owner of Lov’n Donuts, located in Leominster. This award recognizes a business owner from a traditionally underserved community or population, including low-income communities, minority-owned businesses, or women-owned businesses. Lov’n Donuts has been a beloved community gathering place since 1987. In 2023, Molina took ownership of the woman-owned small business and began writing its next chapter, one defined by growth, vision, and heart. Molina spent nearly two decades building expertise in the restaurant and hotel industries before taking the leap to business ownership, bringing that dedication to Lov’n Donuts and continuing to create a welcoming space for her community.
Marieke Cormier / Community Impact Award Pictured Left to Right: Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce and the North Central Massachusetts Development Corporation; Marieke Cormier, owner of Roots Natural Foods in Leominster and recipient of the NCMDC’s Community Impact Award; and Dr. Mahmoud Al – Odeh, Dean of Business and Technology at Fitchburg State University.
The Community Impact Award recognized Marieke Cormier, owner of Roots Natural Foods, located in Leominster. This award recognizes a business providing needed services in the community. Roots Natural Foods was founded in 2002 by Cormier’s mother, offering organic groceries, vitamins and supplements, catering, and a beloved café. Cormier took the reins in 2011 and has grown the business into a community institution, serving as a gathering place, wellness hub, and supporter of local suppliers and causes for nearly a quarter century. Cormier has built a workplace grounded in respect and teamwork and has been instrumental in cultivating connection, health, and local pride in the Leominster community. She has not just run a business; she has helped cultivate connection, health, and local pride, one cup of coffee and one conversation at a time.
Beth Jaillet / Entrepreneur Success Award Pictured Left to Right: Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce and the North Central Massachusetts Development Corporation; Jocelyn Jaillet, accepting on behalf of her mother Beth Jaillet, owner of MacMannis Florist & Greenhouse in Athol and recipient of the NCMDC’s Entrepreneur Success Award; and Dr. Mahmoud Al – Odeh, Dean of Business and Technology at Fitchburg State University.
The Entrepreneur Success Award recognized Beth Jaillet, owner of MacMannis Florist & Greenhouse, located in Athol. This award recognizes a business that has demonstrated growth by providing quality jobs and increasing revenue MacMannis Florist has been a trusted community landmark since the 1940s. After spending 20 years working within those walls, Jaillet purchased the business, rebranded it as MacMannis Florist & Greenhouse, expanded its offerings, and has continued to build on the shop’s legacy while adding hands-on workshops that bring community members together.
In addition to the recognition, these three small business clients of the NCMDC also took home cash awards of $500 each.
During the program, the Chamber also presented its Community Partner of the Year y Banker of the Year awards.
Kevin Kuros / Community Partner of the Year Pictured Left to Right: Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce and the North Central Massachusetts Development Corporation; Kevin Kuros, Central Massachusetts Regional Director of the Massachusetts Office of Business Development and recipient of the NCMDC’s Community Partner of the Year Award; and Dr. Michael Greenwood, Business Department Chair at Fitchburg State University.
Kevin Kuros, Central Massachusetts Regional Director of the Massachusetts Office of Business Development, was recognized as the Community Partner of the Year for his support and active partnership with the NCMDC in supporting start-up businesses. Kuros has hosted office hours alongside the NCMDC team, connecting entrepreneurs directly to state programs for capital access, permitting, and site selection, and has been an active partner in business expansion projects across the region. He has also been a consistent referral source for the NCMDC’s microloan program, accompanying staff on site visits and bringing a hands-on, collaborative approach to his work with the region’s entrepreneurs.
Martin F. Connors, Jr. / Banker of the Year Pictured Left to Right: Roy M. Nascimento, President & CEO of the North Central Massachusetts Chamber of Commerce and the North Central Massachusetts Development Corporation; Martin F. Connors, Jr., Executive Chair of the Rollstone Bank & Trust Board of Directors and recipient of the NCMDC’s Banker of the Year Award; and Dr. Michael Greenwood, Business Department Chair at Fitchburg State University.
Martin F. Connors, Jr., former President and CEO of Rollstone Bank & Trust, was honored with the Banker of the Year Award in recognition of his exceptional and long-standing commitment to the NCMDC and the small business community. Under Connors’ leadership, Rollstone agreed to serve as the administrator of the NCMDC’s revolving microloan fund, providing the billing and operational infrastructure that keeps the program running. The bank also made direct financial contributions to the NCMDC over the years, support that has helped sustain a program that has deployed over $27 million in microloans and helped create thousands of jobs across the region. Connors recently retired as President and CEO and now serves as Executive Chair of Rollstone’s Board and Vice Chair of the River Run Board, Rollstone’s parent company. He has also served as a past Chair of the North Central Massachusetts Chamber of Commerce Board of Directors and as a board member of United Way and HealthAlliance Hospital, among others.
The event also featured a Small Business Showcase with more than 25 exhibitor tables, giving entrepreneurs the opportunity to connect with business owners, lenders, and professional service providers. Attendees voted for their favorite table display, with the winner receiving a $100 Gift Local gift card.
Special thanks to Premier and Award Recipient Sponsor Fitchburg State University; Corporate Sponsors Fidelity Bank and Workers’ Credit Union Partner Sponsors Main Street Bank, TD Bank, and Bay State Bank; Bag Sponsor Beacon Bank; and sound production by Central Mass Productions.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
It’s a straightforward mission, but one that requires a level of trust that goes well beyond a mop and a vacuum. And for nearly five decades, Custom Cleaning Service has been earning that trust.
A Legacy Built on Reliability
The company was founded in 1977 by Jean and David Carlucci of Peabody, MA, and has since grown into a regionally recognized name in commercial cleaning and janitorial services. Today, it has established a footprint in North Central and Western MA, in addition to the company’s Peabody location. Adam Paicos, Jean’s son-in-law lives in Templeton with his wife and two young boys. The family ownership structure reflects something the company takes seriously: a personal stake in every client relationship.
Custom Cleaning serves a wide range of commercial environments, including financial institutions, professional offices, medical and dental practices, and commercial properties. The company specializes in multi-location accounts and currently services multiple branches for regional financial institutions. It also handles parking lot and structure cleaning for large businesses and works with general contractors on post-construction cleanups.
Consistency as a Competitive Edge
In an industry where quality can vary widely from one visit to the next, Custom Cleaning Service has made consistency its calling card. The company uses modern technology systems to track employee performance, verify time on site, and confirm that all tasks are completed to standard, complemented by routine supervisory inspections and quality control checks.
“This allows us to deliver dependable, high-quality service across multiple locations, which is something many companies struggle to maintain,” Paicos explains.
That commitment extends to the company’s workplace culture as well. Employees are expected to show up consistently, take pride in their work, and understand the stakes of operating in environments where trust is critical. Those who identify and report security risks at client sites, communicate effectively, and perform at a high level are recognized and rewarded.
The approach is working. One of the company’s proudest recent achievements has been earning the confidence of a large financial institution and delivering consistent service across 10 branch locations under a multi-year contract.
Rooted in North Central Massachusetts
Custom Cleaning Service has deep ties to the region it serves. Through involvement with local chambers and networking events, Paicos has built strong relationships with business owners and decision makers throughout Central Massachusetts. The company supports local recreation departments through youth sports sponsorships and extends discounts to fellow chamber members as a way of investing in the small business community.
“Relationships matter here,” Paicos says of North Central Massachusetts, “and that creates an environment where trust, reliability, and reputation carry real value.”
Looking Ahead
The company’s growth trajectory is pointed firmly westward and outward. Custom Cleaning Service is investing in the systems and processes needed to scale across Central and Western Massachusetts, while maintaining the same standard of quality its clients have come to rely on. Radio advertising and digital marketing have recently been added to the mix to expand brand awareness, complementing the chamber and networking connections that have long been the company’s most effective growth engine.
For a business that has been quietly keeping offices clean and clients confident since 1977, the future looks bright.
Custom Cleaning Service of Peabody, Inc. is locally operated in Templeton, MA. For more information, contact Adam Paicos at or 978-894-6969.
The 42nd Annual Business Meeting and Luncheon for the North Central Massachusetts Chamber of Commerce is scheduled for Thursday, June 11, 2026, from 11:45 a.m. to 1:30 p.m. at Great Wolf Lodge, 150 Great Wolf Drive, Fitchburg.
As the region’s cornerstone annual event, the Chamber’s Annual Business Meeting brings together hundreds of business and community leaders from across North Central Massachusetts to honor the people and accomplishments that are moving North Central Massachusetts forward. In addition to the Chamber’s annual recognition awards and commencement for the Community Leadership Institute Class of 2026, the event will also feature a tabletop Business Expo to showcase local businesses. The expo will provide exhibitors with a unique opportunity to reach business and community leaders from throughout North Central Massachusetts attending the event. The Business Expo will begin at 10:30 a.m.; the Annual Meeting and Luncheon will run from 11:45 a.m. to 1:30 p.m.; and the Business Expo will close out the day from 1:30 to 2:00 p.m.
The Chamber’s Annual Meeting celebrates businesses and leaders working together to ensure a prosperous future for North Central Massachusetts, and is funded by the generous support of businesses and organizations who are committed to that goal, including:
Annual Meeting Sponsor: Fidelity Bank
Business Expo Sponsors: Fitchburg State University and Workers Credit Union
Supporting Sponsors: Great Wolf Lodge; Guild of St. Agnes of Worcester, Inc., Mount Wachusett Community College; Rocheleau Tool & Die; and Rockland Trust
Media Sponsor: FATV
This year’s keynote speaker is Governor Maura Healey, the 73rd Governor of Massachusetts. First elected in 2022, Governor Healey made history as the first woman elected Governor in Massachusetts history and the first openly lesbian Governor elected in the United States. Prior to serving as Governor, she served two terms as Massachusetts Attorney General. Since taking office, Governor Healey has focused on lowering the cost of health care, housing and energy, creating jobs, and growing Massachusetts’ economic leadership in cutting-edge sectors like life sciences, climatetech, advanced manufacturing and applied AI. She will speak to the strength of Massachusetts’ economy, especially in the North Central region, and the urgency behind her efforts related to affordability and business growth.
Registrations for the Annual Business Meeting and Luncheon are being accepted through June 10. The cost is $65 per person for members and $80 per person for non-members and includes lunch. Reservations are required. Supporting sponsorships, expo tables and tables of ten are also available. For more information about the event, contact the Chamber at 978.353.7600, ext. 222 or ext. 235, or via email at .
Behind every strong local economy are the tools, resources, and partnerships that help businesses grow and that’s exactly where our work continues to make an impact.
Expanding Access to Small Business Funding
Through the North Central Massachusetts Development Corporation (NCMDC), we’re helping entrepreneurs access the capital they need to succeed, especially those who may not qualify for traditional financing.
Right now, the NCMDC manages 90 active loans totaling over $3.3 million, representing a significant investment in our local business community. Since October 2025 alone, we’ve closed 5 new loans totaling more than $280,000, supporting projects that have helped create or retain 49 jobs across the region.
These investments go even further by leveraging additional private funding, amplifying the impact of every dollar. And with more than $1.4 million currently in the pipeline, we’re seeing strong momentum continue into the year ahead.
Providing Hands-On Business Support
Access to funding is just one piece of the puzzle. Our economic development team also works directly with businesses to help them grow and succeed.
In just the first quarter of the fiscal year, we’ve delivered over 400 hours of technical assistance to local entrepreneurs, from startups to established companies looking to scale. This includes support with loan preparation, marketing strategies, and connecting businesses with the right partners and resources.
By combining direct support with a strong network of resource partners, we’re helping create long-term, sustainable growth across our region.
Launching a New Era for Tourism
We also marked a major milestone this year with the launch of North Central Massachusetts’ first Tourism Destination Marketing District on January 1, 2026.
This new, business-led initiative gives participating hotels a stronger voice in how tourism marketing funds are used, creating a more sustainable and locally driven approach to attracting visitors. While funding will begin rolling out later this spring, planning is already well underway.
This model not only strengthens our tourism strategy but also positions the region to compete more effectively for visitor spending, bringing new energy and economic activity to our communities.
This spring marks a strong return to momentum for Visit North Central Massachusetts (VNCM), the Chamber’s destination marketing arm, as we continue working to showcase everything our region has to offer.
Building Momentum for the Season Ahead
After a delayed start to the fiscal year due to state contract timing, our team hit the ground running in December, launching winter and spring marketing efforts designed to regain momentum and position the region for a successful tourism season.
Our strategy remains focused on highlighting North Central Massachusetts as an accessible, high-value New England destination. Campaigns centered around messages like “Everything You Love About New England… A Lot Closer to Home” y “Drive to, not through, North Central MA” continue to reinforce that our region is a destination worth exploring, not just passing through.
With strong media partnerships and renewed advertising efforts now underway, we’re building visibility at a critical time as we head into spring and summer.
Supporting Local Businesses Through Tourism
Tourism plays a key role in strengthening our communities, by bringing visitors to local shops, restaurants, attractions, and events that make our region unique.
While early winter performance reflected the impact of delayed funding, severe weather, and broader travel trends, our website and digital platforms continue to serve as important tools for connecting visitors with local experiences. From seasonal guides to an up-to-date events calendar, we’re helping showcase the people, places, and businesses that define North Central Massachusetts.
At the same time, our social media presence continues to grow, with a highly engaged audience of more than 49,000 followers across platforms. Even during slower periods, organic content highlighting local businesses, events, and experiences has remained strong keeping our communities front and center.
Looking Ahead
As marketing campaigns ramp up this spring, we expect to see continued growth in visibility, engagement, and visitation. More importantly, that growth translates into real impacts supporting small businesses, driving foot traffic, and bringing new energy into our downtowns and communities.
Because at the end of the day, tourism isn’t just about attracting visitors, it’s about creating vibrant places where people want to explore, connect, and come back to again and again.
