Tourism Update

Here is a recap of efforts over the Winter from the Chamber’s destination marketing arm, Visit North Central Massachusetts (VNCM).

Leveraging MA 250th Anniversary for Regional Growth

We are embracing the region’s revolutionary spirit with a new marketing initiative tied to the Massachusetts 250th Anniversary of the American Revolution. Our campaign highlights the innovative spirit of North Central Massachusetts across five vital sectors – Tourism, Culture, Agriculture, Manufacturing, and Business.

We’ve secured a grant from MA 250th to fund our “North Central Mass is Revolutionary” campaign, enabling us to maximize exposure through strategic media partnerships with the Boston Business Journal, Worcester Business Journal, Worcester Magazine, Mass Live, and Local IQ. Our advertising campaign provides our members and communities with broad visibility across print, digital, and social media channels. The campaign also features specialized content and curated itineraries on our tourism website – visitnorthcentral.com – that showcase our region and members. Additionally, we’re investing in a digital kiosk at the Johnny Appleseed Visitor Center to highlight the region’s history and connect visitors with member businesses and attractions. These coordinated marketing efforts are designed to create sustained economic impact by leveraging this historic anniversary to spotlight North Central Massachusetts as a dynamic destination for business and tourism.

Expanding Youth and Amateur Sports Tourism Through Digital Innovation

Visit North Central has strategically partnered with Playeasy, a leading digital platform that connects youth and amateur sports event organizers with regional venues, to strengthen our position in this growing market. This technology-driven approach streamlines venue discovery and booking while creating significant economic opportunities for our member businesses, including hotels, restaurants, and attractions.

The platform’s automated lead generation system delivers event opportunities directly to our member venues. Early performance metrics are promising – Playeasy has already identified potential opportunities representing $32 million in economic impact and 189,000 hotel room nights for our region. Our destination’s strong digital presence ranks #32 among 334 destinations, generating 561 profile views, with 101 from event pages and 311 from facility pages in the past 90 days.

While we continue to monitor conversion rates and economic impact during this initial implementation phase, the platform demonstrates strong potential for driving youth and amateur sports tourism revenue to North Central Massachusetts.

Promoting North Central Massachusetts as a Premier Winter Destination

Our winter advertising campaigns successfully promoted North Central Massachusetts as a premier New England destination to drive visitor spending across our business community. The campaigns showcased the region’s authentic experiences, rich cultural offerings, and strategic location advantage. Working with leading media partners including AAA, Boston Spirit, Cumulus, Hearst Story Studio, Local IQ, and MassLive, we implemented a comprehensive media strategy primarily focused on digital platforms, complemented by strategic print placements. The campaign targeted high-value markets including Boston and New England communities within a 250-mile radius, positioning our region as an accessible destination for winter travelers. This targeted approach helped drive visitor traffic to member businesses during traditionally slower winter months.

Driving Visitation Through Strategic Partnerships and Media Outreach

Our tourism partnerships continued to generate impact through multiple initiatives. Our collaborative “Shoulder Season” advertising campaign with Discover Central MA and MetroWest Boston Visitors Bureau, funded through federal grant support, has successfully promoted off-season visitation to drive year-round business opportunities. This strategic partnership concludes this spring after helping to increase visitor traffic during traditionally slower periods.

To enhance media coverage and destination awareness, we engaged CM Communications, a Boston-based PR agency specializing in destination marketing. Their expertise is helping to generate increased media interest and exposure for North Central Massachusetts businesses and attractions.

Strengthening Digital Presence

We maintained a strong digital presence, delivering compelling website content, including seasonal blog features and an up-to-date events calendar. Our primary goal remained to strategically deploy both print and digital advertising to capture attention in key drive markets, while continuing to drive traffic to the Visit North Central website (www.visitnorthcentral.com) and engage users across our social media platforms. For FY2025 through January 31, 2025, we had 79,660 users, representing a 46% increase over the same time period the previous year. We also had 135,000 pageviews, up 35%; 86,000 sessions, up 37%; and 1,974,892 impressions. These substantial increases indicate growing interest in our region and more potential customers discovering our member businesses online.

Social Media Performance

From July 1, 2024, to January 31, 2025, Visit North Central Massachusetts’ Facebook page reached a total 736,660 users, a 36% increase, and had 1,283,965 views. Our Facebook page followers increased 30% to 42,924, and saw 12,741 content interactions. On Instagram, the page achieved a reach of 28,205, a decrease of 39%, and 105,832 views, and had 3,528 followers, a 25% increase. We also saw 2,892 content interactions during the same period. This social engagement translates to increased brand awareness for the region and stronger digital visibility for our business community.

Lodging Market Analysis: Traditional vs. Short-Term Rental Performance

The January 2025 lodging data reveals market shifts affecting our regional hospitality sector. Traditional hotel performance shows continued challenges, while the short-term rental market demonstrates strong growth.

North Central Massachusetts hotels experienced more pronounced declines than the statewide average. Regional hotel demand decreased 8.8% year-over-year, representing 2,634 rooms booked in January 2025. This exceeded the statewide demand decrease of 4.0% (56,364 fewer room nights). Revenue impact was similarly disproportionate, with regional hotel revenue declining 11.9% ($593,447) compared to the state’s 4.0% decrease ($8.3 million). Our regional occupancy rate fell 6.8 percentage points to 65%, while average daily rate (ADR) decreased 10.2% to $160.05. For context, statewide hotel occupancy dropped 3.3 percentage points to 49.2%, with ADR remaining stable at $151.05.

In contrast, the short-term rental market shows remarkable strength. North Central Massachusetts short-term rentals experienced 47% growth in booked nights (2,350 total, an increase of 752 rooms) and 40.8% revenue growth ($230,970) compared to January 2024. This significantly outpaced the strong statewide short-term rental performance, which saw 6.8% growth in bookings (243,100 nights, an increase of 15,573) and 9.9% revenue growth ($31.6 million).

These trends suggest continued market evolution that may present both challenges and opportunities for our regional hospitality businesses.

Email Newsletter Engagement

Our quarterly visitor opt-in electronic newsletter now reaches over 3,470 subscribers, maintaining an impressive 47% open rate and 7% click-through rate above industry standards. This direct communication channel continues to be an effective tool for promoting member businesses and regional events.

Spring/Summer Guide in Production

We are currently printing the Spring/Summer edition of the Guide to North Central Massachusetts, a glossy, full-color magazine designed to inform and inspire. This guide will showcase the region as a prime destination for living, working, and visiting. Once printed, 40,000 copies will be distributed across 350 high-traffic locations throughout New England. In addition to the print version, a digital version will be available on our website and shared via email, social media, and with the Massachusetts Office of Travel & Tourism (MOTT) to extend its reach even further.

What’s Next: Spring Initiatives

Looking ahead to spring, our focus will remain on building awareness and driving visitors to North Central Massachusetts. Key upcoming initiatives include rolling out our new digital kiosks at the visitor center and launching our spring advertising campaign. We will continue to emphasize the region’s outdoor offerings and the timeless charm of New England, creating itineraries that inspire seasonal adventures for travelers seeking fresh experiences. Digital marketing will remain our primary tool, with strategies that include paid search, social media ads, geofencing along the Route 2 corridor, digital display, sponsored content, print ads, YouTube targeting, and organic engagement. We’re excited to expand our reach, inspire travel, and encourage more visitors to explore North Central Massachusetts.