Chamber member Mattress by Appointment sees spike in new clients

COVID-19 hasn’t stopped Chris Urbine, owner of Mattress by Appointment (MBA) in Fitchburg, MA, in his tracks. In fact, he says there has been an influx of new customers since the Baker-Polito’s reopening plan was released back in May 2020.

“People have been home a lot more, which makes them realize ‘I might need a new mattress,’” Urbine states. “They’ve been banging down our doors [in a good way] to get a new mattress!”

Mattress by Appointment is a parent company based out of Greensville, SC. Urbine’s brother started a MBA in Florida.  He saw how successful his brother was, and opened a location in Fitchburg, MA this past year. Urbine’s drive was to have a successful business that provided opportunities for him to support his family and lifestyle.

Urbine also mentioned that there hasn’t been a “new” normal when it comes to “the new normal.”

“The ‘new normal’ is what we’ve been doing anyway pre-pandemic,” Urbine said. As the name implies, MBA Fitchburg is open by appointment only. “Customers always have the whole store to themselves to get that one-on-one experience with us. Mattresses have always been sanitized in between appointments.  We always planned ahead to have mattresses in the store for customers to take home.  Right now, there’s a 6-8 week manufacturing delay, but we order everything ahead of time for customers to take home the same day, so there’s no delay due to COVID-19 manufacturing shortages. The only thing that’s really different is the social distancing and requiring a face covering in the store.”

Video appointments are also available for customers if they do not feel comfortable going in the store. They are a virtual way to shop for a new mattress, while still obtaining a personalized experience with MBA.

“Every day is a holiday at our store,” Chris Urbine, dealer of MBA Fitchburg, exclaimed. “Being open by appointment only and having no employees, we are able to keep the lowest possible prices year-round, so that our customers get the best price without having to sacrifice quality.”

Urbine looks forward to expanding a relationship with an existing vendor to add brand new contemporary, cost effective bed sets and adjustable bases. He expects these to roll out at MBA within the next 4 to 6 weeks and is very excited to share this with his customers looking to get a better mattress for themselves.

Mattress by Appointment is a member of the North Central Massachusetts Chamber of Commerce and looks forward to meeting their customers, either virtually on video, or in-person. They are located at 28 Ashby State Road, Fitchburg, MA, and you can schedule your appointment by texting or calling 978-400-0393.