E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Fuente del artículo: State House News Service
Author: Matt Murphy
Now guaranteed to miss the deadline to have a annual budget in place by July 1, the Legislature passed a temporary budget on Monday that would keep government programs funded through July while negotiations on an annual spending plan continue. The new fiscal year starts on Thursday, but budget talks between the House and Senate over competing $47.7 billion annual budgets (H 4001 / S 2465) remain behind closed doors and ongoing. Even if a deal were to be struck before the start of fiscal 2022, the Senate adjourned Monday with plans not to meet again until Thursday. The House and Senate both enacted a $5.41 billion interim budget filed by Gov. Charlie Baker last week to keep government funded through July. Baker had asked that the Legislature approve the interim budget, which would be voided upon passage of a general appropriations bill, no later than June 29 to ensure that the state can meet its financial obligations. Sen. Cindy Friedman, the vice chair of the Senate Ways and Means Committee, called passage of the interim budget “standard procedure” while the six-member conference committee works to “finalize” a fiscal 2022 budget. “The interim budget will provide $5.41 billion to cover the bills and services estimated for the first month of the year, and will allow us to finish our thoughtful and collaborative work with our House colleagues on the final full-year budget,” Friedman said. The filing and passage of one or more interim budgets is not unusual on Beacon Hill, where legislative negotiators frequently take their private talks over the state’s annual budget beyond the July start of the new fiscal year. After a pandemic-interrupted year that saw the Legislature wait until the winter to tackle an annual appropriations bill, this year’s budget is back on its more traditional cycle. House and Senate negotiating teams, led by Rep. Aaron Michlewitz and Sen. Michael Rodrigues, were named on June 7 and met for the first time a day later to begin hashing out a compromise budget. If and when they do strike a deal and the full House and Senate pass a final fiscal year 2022 budget, Baker would still be afforded 10 days to review the bill. With tax collections soaring to close out fiscal 2021 and debate over how to spend an expected surplus, Democratic leaders have suggested they may also take a fresh look at projected tax collections for next year. The conference committee is also negotiating multiple policy proposals baked into the spending bill, including the looming expiration of and proposed reforms to the state’s film tax credit program and Senate-backed fee increases on rides booked through transportation network companies like Uber and Lyft.
The phrase “natural leader” can be a little intimidating for people who question their ability to direct a team. As a business owner, you’ve probably thought about leadership often, including ways to help your team achieve more and how to mentor employees with potential into becoming managers that others look up to, emulate, and respect.
Fortunately, leadership isn’t a born-in trait that’s exclusive to only a charismatic few. Leaders set the tone for a business no matter how large or small, and the best ones understand how to implement these tips with their own leadership style.
As a leader, you’re the person that others turn to when they have a question, a concern about the business, or a problem with a customer or product. You can’t solve problems effectively unless you fully understand them, so attentive listening is the best first step. Ask open-ended questions, and re-state what the other person is saying to ensure that you fully understand.
To practice active listening, remember to wait before speaking, and resist the urge to finish someone else’s sentences. This communicates to the other person that what they’re saying has value and that you care about their input.
Imagine the directions to assembling a piece of IKEA furniture. The company certainly isn’t known for clear communication! Likewise, if the directions that you give your team aren’t clear and specific, you’ll either have a lot of questions and confusion or end up with a result that’s far away from what you needed.
When communicating, be specific, and show, not just tell, what you mean. Include an example of what a finished product should be, or communicate with your team what the desired outcome is. For example, if you want to raise customer satisfaction survey scores, directions can include:
All of these are things that workers can do specifically, that contribute to the desired result.
As a business owner, you need to be working on your business, not in your business. You hired your team because of their skills and abilities, so step back and allow them to shine in their own way, whether it’s developing their own relationships with regular clients or taking the initiative to improve the overall appearance of your goods in stock. Smart delegation creates a feeling of pride and ownership in their job for many employees.
You earn respect by treating others with respect. While it may be tempting to say “because I’m the boss, that’s why,” or dismiss what you perceive as an insignificant problem out of hand, when you brush off your employees, or worse, treat them poorly, with a raised voice or snappy words, you’re creating an atmosphere of fear and distrust, neither of which inspire people to follow you as a leader.
These tips are good ones not just for developing your leadership skills, but also for life. Active listening, clear communication of expectations, and treating others with respect don’t just make you a great leader, it can also improve your relationships outside of work, including those within your local business community and your fellow Chamber members.
Deciding between hiring in-house talent or outsourcing the job can be a tough call to make, and both options have their benefits and drawbacks. Here are some things to consider when choosing between the two recruitment options.
It’s easy to understand the draw that outsourcing certain tasks has for business owners.
First of all, while you should work closely with an independent contractor, there are no employee-related expenses; no training costs, health care, vacation time, or sick leave.
Additionally, in many cases, you will be working with and benefiting from the experience and insight of a team of specialists, rather than a single worker.
Outsourcing may also spare you business expenses. For example, perhaps you are interested in making some promotional and informational videos for your website. You could invest in expensive equipment, along with hiring someone with the proper know-how, or you could outsource the job to a video production company that already has the knowledge, experience, and the equipment.
Finally, outsourcing certain tasks can free you and your workers up to focus on the core areas of your business without pouring time and effort into peripheral tasks.
While outsourcing can be a good thing, it also has its drawbacks. Your project may not receive the focus it deserves, you lose a little bit of control over the timeframe, and you have less control over the quality of the finished product. Before deciding whether to outsource a task or operation, consider these questions.
Generally, anything that relates directly to the operation of your business should be handled in-house. For example, for some businesses, their social media marketing strategy is an essential part of their competitive advantage. In this case, a social media manager should likely be an in-house hire who shares your goals and vision for marketing campaigns.
However, duties like payroll, bookkeeping, and administrative tasks, though they don’t relate directly to the vision of your business, tend to take a significant toll on overall productivity. Outsourcing these tasks, rather than hiring in-house, makes sense for most businesses.
There may be a significant cost difference between a trained employee and an independent contractor. Oftentimes, if you’re shooting a single promotional video or you want to create an app, outsourcing the job may make the most sense because it will spare your business the expense of investing in expensive equipment and providing highly specialized training. On the other hand, independent contractors may charge a relatively high daily rate, making outsourcing less than ideal for long-term projects.
If you have a skills gap that needs to be filled quickly, then outsourcing makes sense. Rather than taking the time to go through the hiring and training process, you can hire an experienced professional who can hit the ground running.
In the end, whether or not you choose to outsource hinges on your timeframe for project completion, budgetary considerations, and how it will impact the efficiency and goals of your business. Using these as guidelines will help you choose the recruitment option that is right for your business.
Workers Credit Union today announced it was named a 2021 Diamond Award winner by the Credit Union National Association (CUNA). The credit union earned the recognition in the category of financial education for its new, interactive PlanIt app, a touch-enabled app installed on large panels in its PlanIt locations that asks members questions to match them up with products and service categories to make their most ambitious financial dreams come true. The app is part of the credit union’s goal to provide judgement-free financial education, implementing the latest technology that removes friction from banking so members can focus on their financial wellness.
“It is an honor to be named a Diamond Award Winner once again and be recognized as the best-of-the-best of credit unions across the country,” said Doug Petersen, president and CEO of Workers Credit Union. “We’re extremely proud of this award that recognizes our commitment to financial education and wellness, which is the cornerstone of the Workers Way™ and everything we do.” Workers Credit Union previously was recognized in the television campaign category in 2020.
El Workers Way™ financial wellness program provides personalized, judgement-free, financial education and coaching to all Workers Credit Union members. All Workers branch staff are trained and certified financial coaches who meet with members one-on-one, both in person and virtually. The coaches become true partners, taking members through the step-by-step process of achieving financial wellness and empowering them to make good decisions at every life stage whether they are getting a first mortgage or planning for retirement.
El CUNA Diamond Awards are the most prestigious awards in the credit union industry and recognize exceptional efforts in credit union marketing and business development. This year’s awards competition received 1,278 entries in 35 categories, including brand campaigns, crisis management, and more.
“Credit unions that receive these awards should be extremely proud of their accomplishments and know that their work represents the very best examples of creativity, innovation, relevance and execution,” according to Amy McGraw, CUNA Diamond Awards Chair.
To learn more about The Workers Way™, visit www.wcu.com.
Workers Credit Union, a member-owned and member-focused $2 billion credit union, is building the financial wellness of its more than 110,000 members through coaching, products and support that empowers them to build a better life for themselves and their families. Headquartered in Littleton, MA, Workers Credit Union has been serving communities in Massachusetts for more than 100 years. Workers Credit Union recently adopted a national charter that enables it to serve a broader set of members wherever they live. Workers Credit Union is a Community Development Financial Institution and Low-Income Designated Credit Union.
Join us on Thursday, May 20, 2021 at 7:00 PM for this fascinating virtual discussion on the history of stone walls in our area, as well as the Rollstone Boulder.
When he agreed to speak on stone walls for this Freedom’s Way event in Fitchburg, Professor Thorson casually asked the public services librarian about the glacial erratic he’d seen in downtown Fitchburg. The more he learned about the curious case of “Rollstone Boulder,” the more he wanted to share what it means for the interested audience. Hence, his talk will divide between a general discussion of New England’s stone walls and a celebration and lament regarding Fitchburg’s unique case of a boulder that Humpty Dumpty could understand.
About the speaker: Robert M. Thorson. Midwestern native turned Northwestern geologist turned Northeastern academic. Professor of Geosciences and Head (interim) of the Department of Geosciences at the University of Connecticut. An expert on New England’s glacial landscape, fieldstone walls, and the historic landscape of Henry D. Thoreau.
Please register at https://tinyurl.com/fplstonewalls to receive the Zoom link for this free event!
Part of the Freedom’s Way Hidden Treasures Festival of Nature, Culture & History. http://www.discoverhiddentreasures.org/
This is a free program. For information about this or other Library programs call 978-829-1780 or visit our website: www.FitchburgPublicLibrary.org.

The new Workers Credit Union PlanIt location in Lowell features an interactive hologram named “Olivia” who can answer frequently asked questions in several languages, a humanoid robot named “Pepper” and a video teller ATM. (Photo/Workers Credit Union)
An interactive hologram, humanoid robot and video teller ATM may not be the first things you think of when planning a visit to your local credit union. Yet, they serve an important purpose at Workers Credit Union’s new, modern, inclusive, and welcoming 3,400 square foot PlanIt location, which opened on March 29 at 1201 Bridge Street in the Centerville neighborhood of Lowell, Massachusetts. “The technology takes the friction out of banking, so our members and staff can focus on building financial wellness” says Workers Credit Union Chief Banking Officer Peter Rice. The interactive hologram named “Olivia” can answer frequently asked questions in several languages, including Spanish, Vietnamese, and American Sign Language (ASL). A friendly humanoid robot named “Pepper” keeps the mood light and fun.
The move comes at a time when many financial institutions are closing their physical locations. Each PlanIt location has private spaces for members to participate in the Workers WayTM, a personalized, financial coaching program offered at no additional cost. “For many people, there is a huge shame

On March 29, Workers Credit Union opened its new “Workers Credit Union PlanIt” location at 1201 Bridge Street, Lowell, MA. (Photo/Workers Credit union)
and stigma attached to the money challenges they face,” Rice says. “Workers Way is judgment free. We empower our members to make good decisions.” All Workers staff are trained and certified financial coaches who meet with members one-on-one, both in person and virtually. They take members through a step-by-step process of changing how they think about and manage money so they can achieve their dreams.
Plans are in place to open a PlanIt location in Shrewsbury later this year and to grow into other communities within the region.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA