E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Written by Barry Scanlon
Stock market instability. Rising interest rates. Signs of inflation. The Russian invasion of Ukraine.
And a stubborn pandemic which isn’t going away.
“We’ve certainly weathered many storms since our last time together two years ago,” said Ed Manzi, the chairman and chief executive officer at Fidelity Bank, in welcoming remarks. “But just as Fidelity Bank provides clarity, confidence and care for our clients, you have also done the same for your colleagues, friends and neighbors which has made our communities stronger despite the challenges presented before us.”
Despite plenty of obstacles, there was a profound sense of optimism at the Chamber’s Annual Economic Forecast Breakfast held on Friday, April 8ta at Great Wolf Lodge in Fitchburg.
“You persevered before and you’re expected to do it again. Very inspiring,” Manzi told a gathering of more than 200.
Business leaders from the region gathered to learn the results of a Regional Economic Outlook Survey, which was compiled from feedback from 519 consumers and 200 business leaders in Central Massachusetts.
Generally, the survey produced optimistic results from employees and business leaders. The biggest concerns among consumers/employees is inflation (20%) and the effects of COVID-19 (17%). For business leaders, the availability of skilled labor (28%) was the greatest concern, followed by inflation (18%).
The survey yielded signs of optimism, however. A majority (53%) of business owners, presidents or managers said they would increase pay to their employees this year, while 30 percent said they planned to spend more over the next 12 months.
Three speakers enlightened the audience – Dr. Nancy Murray, Fitchburg State University’s dean of the School of Education; Dr. Mark Melnik, the director of Economic & Public Policy Research at the UMass Donahue Institute; and Dr. Mahesh Ramachandran, the chief economist for the Executive Officer of Labor and Workforce Development.
Murray said Fitchburg State is meeting the challenge of producing students ready to enter the workplace by offering new majors and examining a MassHire survey which revealed, among other things, that access to childcare is preventing some people from returning to jobs. Murray said FSU is creating pathways in the STEM field and English for students to transfer to the school from Mount Wachusett Community College and supportive pathways for students to transfer from Fitchburg High to FSU.
Murray urged business leaders to “think outside the box” as they look to the rest of 2022 and beyond.
Melnik told the audience that “conditions on the ground” are shifting in Massachusetts and the North Central region from pre-pandemic days to the world going forward. Things are improving in the state, he said, noting that the unemployment rate in Massachusetts was 16.4 percent in April 2020. Today it is 4.7 percent, although the national average is 3.8. The COVID recession is the most uneven recession on record.
“Growing labor supply is critical for Massachusetts,” said Melnik, pointing out that in 2021, for the first time, the number of deaths in Massachusetts surpassed the number of births.

Chris McCarthy, Fidelity Bank’s president and chief operating officer presents the Economic Survey results.
Melnik said 9,400 jobs in the North Central region were lost during the pandemic, 7,000 of which have been recovered.
Ramachandran said Massachusetts is on the road to recovery, though the recovery is uneven due to a mismatch between skills demanded and skills available. The Leominster-Gardner area has a 5.2 percent unemployment rate, a far cry from the 17.6 percent rate in April 2020. There are plenty of opportunities for growth in healthcare, professional, scientific and technical service jobs, according to Ramachandran.
There were plenty of graphs and PowerPoint slides filled with numbers. But there was also a palpable sense that it was great for business leaders to see each other again. Two of the speakers said they were worried about forgetting how to tie their ties, drawing laughs from the audience.
The COVID-19 pandemic caused the 2020 in-person gathering to be canceled and the 2021 event shifted to online. The face-to-face gathering in a packed ballroom for the Economic Forecast Breakfast was a welcome sight for many weary from constant Zoom meetings.
“It’s good to be with people again,” said Chris McCarthy, Fidelity Bank’s president and chief operating officer. “While our Economic Forecast survey results included new categories related to the pandemic and how we foresee the next year as we move forward in the new normal, these results prove our region is resilient, strong and certainly optimistic that better days are ahead.”
The weather seemed to mirror the mood of business leaders weary from two years of unique challenges but optimistic about the future. Morning rain and plenty of clouds – with clearing skies and sunshine predicted for the afternoon.
View the presenters presentations here.
Funding to support new tractor purchase
The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce recently approved a $44,000 loan to RA Aldrich Trucking in Fitchburg to assist with the purchase of a 2020 Peterbilt tractor Model 389 to replace the current truck that NCMDC financed a couple of years ago.
“When I started my business three years ago, I applied for a loan to facilitate the purchase of my first truck to make petroleum deliveries,” said Rafael Aldrich, owner, RA Aldrich Trucking. “Thanks to the financial assistance and support from the North Central Massachusetts Development Corporation, I’ve been able to update my equipment and continue growing my business.”
Como entidad de microcréditos, NCMDC puede otorgar préstamos a pequeñas empresas de hasta $250,000 para capital de trabajo, bienes inmuebles, equipo, inventario y expansión, además de colaborar con nuestros socios bancarios para proporcionar financiamiento puente para la etapa final de un proyecto.
Para más información sobre los programas de préstamos de NCMDC, llame al 978.353.7607 o visite NorthCentralMass.com o ChooseNorthCentral.com.
Aristotle once equated the essence of life to serving others and doing good. While the philosophy seems like a fulfilling endeavor, it’s not quite practical given that we lead super busy lives. With our already jam-packed schedules, it’s impossible to think of giving away your time and energy for free without a financial reward.
However, volunteering is beneficial for several reasons, and the best part about it is that it doesn’t have to take up much of your time and effort. The advantages of volunteering not only benefit the community, or person receiving the assistance, it also benefits the individual or the organization offering the help.
Such benefits can probably explain why there has been a steady rise in popularity in volunteering in the past few years. Research shows that more than 25% of adults in the United States volunteered from 2008 to 2017, with women taking the lead at a staggering 27.8% against 21.8% of men.
So why is there a spike in volunteering? Well, it seems as though more and more people are starting to realize the immense benefits one can derive from volunteering. People are beginning to see how helping each other benefits all parties involved, and more businesses are joining the helping bandwagon.
A huge benefit that volunteering has is its impact on the community. It allows organizations to connect to the community to improve it. Even helping out with small tasks can make a significant difference to the lives of those in need, and it’s a two-way street.
Setting aside time to help others helps employees network and make new contacts and friends by sharing activities. Volunteering allows employees from different companies in the Chamber to meet for a common goal and form connections. These connections made during the volunteering process make for an incredible opportunity to expand business ties outside the organization.
Scientists coined a term for the physical effect doing good deeds has on the human body. The term is known as Helper’s High. Volunteering promotes good physical and mental health by counteracting the effects of anger, stress, and anxiety while also combating depression by maintaining a regular contract with others. It also increases self-confidence and provides employees with a sense of purpose, thus increasing employee empowerment.
Teaming employees up outside of the work environment to participate in a worthwhile activity fosters a sense of teamwork. Pulling together to partake in a common goal, especially a community project or charity, helps employees build bonds that last long, thus making for a renewed sense of commitment to the job and one another.
According to research, organizations that integrate social impact into their daily processes can increase sales by about 20% and productivity by 13%. Such organizations also drastically reduce employee turnover while increasing the company’s share price by up to 6%.
Volunteering lets employees use their already learned skills to better the community. They can also use the opportunity to acquire a valuable skill that can come in handy in the work environment. Employers don’t require financial investment to offer opportunities for employees to develop or enhance their skills.
Organizations that go out of their way to help the community by working in new environments usually earn a positive reputation for their good deeds. Nowadays, people want to associate themselves with brands that are working to create change in society. Therefore, volunteering in new or familiar environments helps establish relationships with customers and helps build brand awareness and loyalty.
With the benefits of volunteering being evident, we hope that more enterprises become more involved in helping. The more value we add to others, the better our world becomes. So why not start today?
North Star Seeking Community Support for “Journey Home Project” with Capital 2.5 million-dollar Campaign
A new project from North Star Family Services, Inc., will bring the first of its kind supportive housing community to North Central Massachusetts in the Spring 2023. North Star is seeking support for the project, which aims to help local homeless families stay permanently housed, through an ongoing $2.5 million capital campaign.
Known as “Journey Home,” the project will include the construction of a 15-unit apartment building in Leominster that will house homeless families with children. The building will also feature offices with onsite staff who will provide services to help families overcome challenges so they can transition to long-term stable housing, including skills building and mentoring.
On March 30, the City of Leominster, Zoning Board of Appeals, unanimously approved a zoning permit for Journey Home, positioning the project to be shovel ready in the Spring of 2023.
The building will be located down the street from North Star’s family shelter, which has served families in North Central Massachusetts for over 20 years. North Star President and CEO Dr. Jon Hogue notes that Journey Home will extend the shelter’s work in an innovative way.
“This project is unique in North Central Massachusetts and will bring the first-ever housing continuum,” says Hogue. “Our emergency shelter takes families who have been living in areas not meant for human habitation, and now we are creating an outlet that is supportive, affordable, and permanent. The project’s number one goal is to keep people housed long-term so they can build better lives.”
Journey Home is being funded in part by local City, State, ARPA and private donations. Additionally, an endowment fund has been created at the Community Foundation of North Central Massachusetts that will support annual program operations for North Star, including Journey Home.
The capital campaign, led by volunteers Martin F. Connors, President & CEO of Rollstone Bank and Trust, and his wife Kathleen, is essential for funding the initial construction of the building.
“We decided to lead the Journey Home capital campaign because this ambitious project will make it possible for previously homeless/low-income, working families to move out of the North Star shelter,” says Connors. “This new housing program will be one of a kind and serve North Central Massachusetts families in need of support for generations to come.”
Robert Antonucci, President Emeritus of Fitchburg State University and Honorary Champion of the Journey Home capital campaign, adds, “North Star Family Services is an organization whose primary focus is to assist homeless families with the most critical basic needs, housing and support services. I am more than pleased to support the capital campaign and hope that others will join us in doing all we can to ensure that families in need will continue to be served. By joining together we can make a difference and contribute to the quality of life in our communities. “
Donations to the Journey Home capital campaign can be made at northstarfs.org, or by mailing or dropping off a check to the following address: North Star Family Services, Inc., 758 Main Street, Leominster, MA 01453.
Worcester, MA – The Health Foundation of Central Massachusetts recently awarded 11 grants totaling $900,000 through its Activation Fund program, which aims to fund discrete one-year projects addressing community-identified health issues. As announced previously, a generous $500,000 distribution was received from the Central Massachusetts Independent Physicians Association (CMIPA) Foundation in early 2022 as part of its Commonwealth approved wind-down, and that distribution has been applied towards this round of Activation Fund grants, helping the Foundation respond to urgent health needs.
Among the recipients were three organizations serving North Central Massachusetts – GAAMHA, Making Opportunity Count (MOC), and Restoration Recovery Center—with grants totaling more than $200,000.
GAAMHA – $61,000 for installation of a new roof and windows at Pathway House, a 27-bed residential program for adult men with substance use disorders, which serves an average of 70 individuals annually.
Making Opportunity Count – $120,000 to build out space for a new Family Health clinic in Fitchburg offering no-cost/low-cost sexual and reproductive health care for people in the North Central region.
Restoration Recovery Center – $33,562 to build capacity of its Recovery Coaching program by formalizing a partnership with a local behavioral health center for referrals and third-party billing, and for purchase of related software to enhance data collection and reporting capabilities.
“The Foundation’s unique grantmaking approach involves learning about pressing and emerging health issues from the community through an extensive outreach process,” said Judge Timothy M. Bibaud, Chairman of the Board. He continued, “Thanks to the CMIPA’s selection of The Health Foundation to receive its remaining assets, we are pleased to be able to support many organizations of varying sizes and capabilities working to address health and equity-related challenges through the Activation Fund this year.”
Dr. Amie Shei, President and CEO of the Foundation, added, “The goal of the Activation Fund is to enable an organization to increase its capacity in a way that can be sustained after the grant ends. We are pleased to be able to honor the legacy of the CMIPA through these 2022 Activation Fund grants, which will improve health in the region for years to come.”
Other grants awarded include:
Community Health Center of Franklin County – $88,340 for buildout of office space to maximize patient care and outcomes at its North Quabbin facility, which serves more than 3,500 patients per year.
Guild of St Agnes – $118,000 to construct a 3,000 S.F. outdoor playground at its new state-of-the-art childcare facility and higher education learning lab on Mill Street in Worcester.
Milford Youth Center – $115,250 for replacement of the HVAC and steam unit heating systems for the gym and basement areas of its facility to address air quality issues and increase operating efficiency.
Thrive Support & Advocacy – $50,998 for furnishings and equipment to enable expansion of its Family Support Center in Worcester to include a new allergen-sensitive food pantry and additional space for after-school, recreational and vocational programming.
Western Mass Training Consortium – $67,627 for furnishings and technology to equip a new facility housing its Recovery Center of HOPE, a peer-led recovery program in the Quaboag region.
World Farmers – $120,000 for buildout of a new food aggregation and distribution hub adjacent to its main office in Lancaster to meet growing demand for its Community Supported Agriculture program and general wholesale operations selling cultural crops throughout the region.
YOU, Inc. – $56,795 for translation services and culturally aligned tools to equip a Bi-Lingual Welcome Center at the co-located Behavioral Health Center and Family Resource Center in Southbridge aimed to increase accessibility of services for people with limited English proficiency.
Youth Villages – $67,573 for upfront costs associated with scaling its Intercept for Emergency Diversion program in Central Massachusetts, addressing the issue of youth boarding in hospitals as they wait for inpatient psychiatric beds.
The Health Foundation was established in 1999 with the proceeds from the sale of Central Massachusetts Health Care, Inc., a physician-initiated, not-for-profit HMO. The Foundation has assets of approximately $90 million, as of this spring, and has awarded grants totaling over $50 million since it began its grantmaking in 2000. For further information about these grants or about the Foundation’s grantmaking programs and application process, please visit the Foundation’s website at www.hfcm.org or call (508) 438-0009.
GARDNER, MA – The Automotive Technology Program at Mount Wachusett Community College has been selected to participate in the Pathways to Innovation (PTI) “Business Industry, Leadership, Team Academy (BILT) Academy” in 2023.
The BILT Academy provides leadership development for teams from the College and from industry. The role of the team is to establish sustainable partnerships with the goal of reaping measurable benefits for students and local economies.
“Colleges engaged in PTI’s BILT Academy will learn how to develop employer relationships that yield workforce intelligence at a depth and with a frequency to facilitate continuous program improvement and innovation. They will also be supported in creating a BILT for a single technical discipline,” states the Pathways to Innovation website (pathwaystoinnovation.org).
“The BILT Academy program will help our Automotive Technology Program as they look to build a new model for advisory board engagement through the BILT approach,” notes Heather Layton. “The training and mentor assistance involved in the academy will help us gain insight on how to run this process successfully, assisting us to expand to other academic programs in the future.”
“We are excited to be selected to participate in the BILT Academy,” states Eric Almeida. “The Automotive Technology Program at MWCC is growing rapidly, and the coaching this program offers allows MWCC to jointly lead and understand the skilled workforce employers require to remain competitive in this rapidly changing industry.”
MWCC’s BILT Academy Team Partners include Wagner Auto Group; Durand Buick, GMC, Cadillac; Subaru of New England; Kia America; Ford Motor Company, Sentry Auto Group and McGovern Auto Group of New England.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA