E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Celebrating its 50th Anniversary this year, Micron Solutions in Fitchburg is a world class contract manufacturer for the Medical Device, Defense and Life Sciences markets.
It strives to be a true manufacturing “one stop shop.” According to the website, where others are forced to outsource numerous core components increasing cost and lead times, Micron has expanded its capabilities to offer an integrated set of services to handle jobs completely in-house.
“Our mission,” explains President & CEO Bill Laursen, “is to be the go-to partner for our clients. We develop elegant, yet robust automated manufacturing solutions. We function like other larger contractors yet offer a hand-crafted, personalize business experience.” Micron works with clients of all sizes to provide manufacturing solutions and assembly services to expeditiously help its customers meet their goals.
As Micron’s website explains, “our specialties include Precision Machining, Thermoplastic Injection Molding, Mold Making, Assembly Services and Sensors. Whether it is partnering with clients to help with design for manufacturing on new programs or to support existing applications, Micron Solutions, Inc. is prepared to commit all resources necessary to find a solution. As a Full-Service Supplier, each member of our manufacturing, engineering, research and quality teams stand ready to work in collaboration with clients to meet any challenge.”
Founded in 1972, Micron now employs 120 people in its 120,000-square-foot manufacturing facility. As the website states, Micron “is capable of serving customers’ projects from start to finish.” Laursen explains the company’s core values are to “do it right the first time!” He strives to build a “customer-focused, collaborative” work culture. Even during the past two years amidst the COVID-19 Pandemic, he noted how proud he was of his loyal team. During the business slowdown, Laursen noted “Our folks wanted to come to work. We were proud to maintain our team.”
Evidence of the company’s commitment to its employees and its clients shows with its regular “Micron Matters” town-hall style meetings with employees and management. In those meetings, Laursen notes they are always focusing on celebrating the company’s collaborative work culture, accountability and continuous improvement.
As a local business, Laursen said Micron supports the local community by providing employment opportunities through internships and co-ops to local high school and college students. Many returned to work for the company during and after completing school. He also highlighted the strong legacy of manufacturing in North Central Massachusetts. While the business has clients world-wide, he said the region’s close proximity to the healthcare and bioscience industries provides tremendous opportunity. They primarily rely on their sales force, social media and their website for promotion but, Laursen added, Micron’s customers are the businesses strongest source.
Laursen credits a company advisor by the name of Mike Kelly as one of Micron’s biggest influencers in its ability to grow the business. Retired after a successful career at several large Medical Device companies, he said Kelly has been instrumental in the company’s success in creating an “honest, helpful work environment.”
As the website concludes, “we strive to provide results that exceed your quality requirements, meeting your financial needs and help grow your business.” Yet, even with its customer and client focus, Laursen notes the company’s highest priority is safety – it has all culminated in 50 years of success for Micron.
The Chamber’s tourism arm, Visit North Central Massachusetts, focused its marketing efforts last quarter on promoting the region as a Winter destination, with a heavy emphasis on utilizing digital strategies. We invested in an assorted mix of strong content on VisitNorthCentral.com highlighting winter activities and businesses. This included developing a new Winter landing page and blog articles such as “A Winter Getaway Might be Closer than you Think” and “Snow on the Mountain”. We also conducted several sponsored content campaigns targeted to the drive market. During the Winter season we also invested in some paid social media; targeted and geofenced digital advertising; YouTube advertising; and some limited print advertising. Our Facebook page garnered 221,443 impressions, reach of 78,845 and 8,004 engagements since the start of the Winter season. “Find Your…” was utilized as the overarching theme for our advertising campaigns during the season. The campaigns centered around the wide range of activities, lodging, restaurants, breweries and cultural attractions in North Central Massachusetts. Our winter activities were promoted as “Find Your Thrill” through geofenced digital ads on MassLive and LocalIQ affiliate websites and targeted YouTube advertising. The MassLive display ads garnered 251,401 impressions and 216 clicks thus far. The LocalIQ digital ads garnered 57,235 impressions and 72 clicks thus far. The targeted YouTube advertising campaign resulted in 98 clicks, 40,872 interactions and a 47.28% view rate. We also worked with MassLive and Telegram & Gazette to promote the region as a winter getaway destination through “Find Your Slice of Simplicity” branded content. The content focused on the unique lodging options, restaurants, museums and relaxing winter activities in the region. The MassLive content resulted in 39,701 impressions, click through rate of 0.61% and 244 clicks. The Telegram & Gazette content garnered 9,894 reads, a 20.06% click through rate, and 1,985 clicks. The sponsored social media post resulted in 6,247 link clicks, over 400 reactions, and nearly 150 shares. For print media, we advertised in AAA magazine in Rhode Island, Connecticut and New York as well as Baystate Parent monthly issues through “Find Your Winter Wonderland”. These advertisements were targeted towards families with young kids centered around the family-friendly experience our region provides. We also partnered with the Massachusetts Office of Travel and Tourism, the Massachusetts Ski Association and five other regional tourism councils on a collective winter campaign with Hearst media highlighting the state as a ski and winter destination. And, during the season we implemented some shop local marketing to promote supporting local businesses. Preliminary data from Arrivalist indicates a 14% increase in visitors traveling to the region over the same period the prior year, but down 27% over pre-pandemic 2019. Top four origin markets were Boston; Rhode Island; Connecticut; and New York.
As we move in to the Spring, we will continue our past strategies of promoting the outdoor assets of our region as well highlighting local attractions and businesses. We will do so through pivoting to a more digital focused marketing mix with geofenced and targeted digital ads, connected-app streaming ads, targeted YouTube advertising, paid Pinterest ads, branded content, social media and print media. We are also planning to resume some sale development activities, including participating in some travel industry trade shows in the Spring to promote the region.
After being closed to the public for more than 700 days, the Massachusetts State House reopened to the public in February. As local communities also rescind or revise their mask ordinances, the reopening of the State House certainly represents a major shift in the pandemic. While COVID-19 continues to remain present, communities across the Commonwealth are adapting and learning to conduct business in this new environment. As the Chamber continues our advocacy efforts, we look forward to the opportunity for staff and Chamber members to interact with legislators on important issues in the people’s house.
Election season is also heating up, with contested races for all of the major constitutional offices, some of which will be decided in the state primary on September 6ta. The Chamber once again looks forward to playing an informative role throughout the process, and we have launched a new election series as part of our Inside North Central Massachusetts Podcast focusing on candidates for these statewide seats. Episodes will continue to be posted in the coming weeks and will remain up through the election. The Chamber is also monitoring races in the House and Senate. 1para Middlesex District Representative Sheila Harrington was recently appointed to be clerk-magistrate of Gardner District Court while 1para Worcester District Senator and former senate president, Harriette Chandler, announced she would not seek reelection leaving at least two open seats in North Central Massachusetts. We are working to engage candidates in regards to our members’ priorities and our initiatives.
We are continuing to monitor the State’s COVID-19 response. In February, Governor Baker signed a $101 million COVID-19 spending bill that included $76 million in direct state spending aimed at boosting access to masks, vaccines and rapid tests, particularly for schools, congregate care facilities and homeless shelters, along with another $25 million in available federal funds to be directed to the state’s COVID emergency paid sick leave program. At the end of February, the Baker Administration also announced a new $75 million dollar grant program to support small businesses impacted by the COVID-19 pandemic. The program comes as part of the $4 billion ARPA spending plan signed into law in December. These funds will be administered by the Massachusetts Growth Capital Corporation through two different grant programs, the New Applicant Grant Program and the Inclusive Grant Program. Applications for the programs are open until April 4, 2022.
Following the announcement of Governor Baker’s final proposed budget of $45 billion, the Chamber met with the region’s delegation virtually for our annual Legislative Briefing. The briefing provided an important opportunity to thank the delegation for their ongoing support of Chamber priorities, while advocating for a number of items in the upcoming budget and legislative session. The Chamber is focused on securing support for a number of crucial areas that will help advance North Central Massachusetts including economic development, workforce development, education and tourism.
If you have any questions or concerns, please feel free to contact Travis Condon, the Chamber’s public affairs manager, at 978.353.7600, ext. 224; or via email at .
Local, woman-owned and operated graphic design and marketing studio looks back on 20 years of growth
Shirley, Mass.—Sitka® Creations, a graphic design studio providing clients with creative and effective graphic and web design and visual communication services, is celebrating 20 years in business this November.
Founded by Tamar Russell Brown in 2002, Sitka Creations was first opened in Rockland, Maine with Russell Brown and a few freelance staff. Over the years, the business has expanded to locations in Martha’s Vineyard, New York City, and Leominster, and moved to its current location in Phoenix Park in 2013.
“Moving to Phoenix Park gave me a real vision that I could grow my business,” said Russell Brown. “In 2015, I started offering payroll, and in the last three years offered benefits, such as health insurance and paid time off, in an effort to continue to grow and provide our team with what they need. Today, we have six employees and three contractors.”
Sitka Creations serves a variety of small businesses, and arts and culture organizations, in the food, retail, manufacturing, IT, and legal services industries. “We have a handful of clients in almost all of the places where I have done business in the past,” added Russell Brown. “While we are small, we are versatile and can offer clients a variety of services based on their unique needs. Typically, we essentially become contributing members of the client’s team.”
Like many entrepreneurs, Russell Brown took her passion of art and of being an artist as the drive for opening her business, while also looking up to her father, a small business owner himself.
“This started as a way to make extra money, but it was always in my head to design more creations than what I could do at my day job,” she said. “In my free time, I would try to obtain design gigs that were of interest to me, and since I loved working with clients directly, I made the transition to that of business owner.”
Russell Brown earned an associate degree from Nashville State Technical Institute and a bachelor’s degree in Visual Communication from Rhode Island College. She is also certified in photography, Teaching English as a Foreign Language (TEFL), and Teaching English to Speakers of Other Languages (TESOL).
A resident of Fitchburg, Russell Brown volunteers with various organizations within the community. She is Chair of the Fitchburg Cultural Council, a Founder of the Fitchburg Open Studios event, and on the board at the Fay Club. She previously served on the Mount Wachusett Community College Design Board, the Montachusett Regional Technical Vocational High School Design Department Advisory Committee and is in her second term on the Rhode Island College Alumni Board, where she also served as a mentor to aspiring web developers.
Russell Brown and her team will be recognizing her 20 years in business at an invitation-only event on November 2 to look back on their success while thanking clients, partners, and friends for their support.
Virtual seminar on how to stay safe online
WHAT: As part of the Fidelity Bank LifeDesign Workshop Series, the community is invited to attend a free workshop, “Being Smart About Cyber Security.” Participants will learn about the current cyber threat landscape, current attacks, and steps to prevent cyber attacks.
WHERE: Virtual; registration at www.fidelitybankonline.com/cyber
WHEN: Tuesday, October 18, 2022 from 5:30 to 6:30 p.m.
WHO:
Brad Kirlin, Senior Vice President, Chief Technology Officer, Fidelity Bank
The Elementary School and former Junior High will be the new home to Senior Center and 3 Gardner Nonprofits
Gardner – October 4, 2022 – Gardner’s Waterford Street School, recently vacated after completion of the new Gardner Elementary School, will begin a new mission in the coming months. The former school is set to become the new home of four important Gardner institutions – The Gardner Senior Center, the Gardner Community Action Committee, GAAMHA, an organization dedicated to providing employment and treatment for individuals with disabilities and substance use disorders, and Growing Places, which aims to provide communities with sustainable, local produce.
In addition to providing a suitable home for these four institutions, including considerations of safety and access for the Senior Center, the quick turnaround in occupancy at the Waterford Street property will provide the City with a consistent source of revenue in what would otherwise be a disused building.
There will also be a Constituent Service Office at the location where members of the public will be able to meet with different City service departments and elected officials by appointment or scheduled office hours.
Speaking on the long-considered but quick-coalescing development, Gardner Mayor Mike Nicholson said, “The first time we talked about this project was in September of 2020, when I mentioned to Representative Zlotnik and Council President Kazinskas that I’d like to see the Senior Center moved to Waterford Street to get all of its services in a one floor building, and the project really took off from there. For the next year and a half, working with his office, we were able to set up meetings with the different organizations to get us to where we are today.”
Key to Waterford’s repurposing was State Representative Jonathan Zlotnik, who noted the opportunities that would arise from having the four organizations share a common space and resources. He stated “This project will meaningfully repurpose this building and provide these organizations with much needed space to improve and expand services. There are many advantages this will provide and present great opportunities for collaboration. As a former student, and the son of a former teacher at Waterford Street School, I’m very happy that we have been able to work to see this building continue to serve this community.”
Speaking at a press conference on Monday to announce the project, City Council President Elizabeth Kazinskas said “I think this is going to be an exciting use of the space here at Waterford. As a former student of Gardner Junior High, it’s really nice to see something come of this space, because there are a lot of wonderful memories that were made for students over the years, just as there will be for the people that are coming here.”
At the press conference, the video of which can be found on the City’s YouTube channel, Mayor Nicholson noted that this initiative compliments the work the City has done over the last two years to prevent and reduce the number of vacant buildings and problem properties in the City.
“We’ve done a lot of work in Gardner to revitalize vacant buildings and hold landlords accountable and we need to hold ourselves to the same standard,” said Mayor Nicholson. “Today’s announcement shows just that. This new Community Center will utilize the space in a way that truly benefits the City’s residents by growing what these organizations do and allowing them to collaborate in a more effective environment.”
The press conference also made plain the enthusiasm of Waterford’s four new tenants. Speaking on behalf of the Gardner Senior Center, Director Mike Ellis outlined some of the specific advantages he saw for his organization in the upcoming move.
“The Gardner Senior Center is really energized and excited about moving here to Waterford. We currently have three major issues facing us on a daily basis. First, if you’ve ever come to the Senior Center for an event, you know that parking is an issue. Here at Waterford we have ample parking for folks to come and attend many of our programs. The second issue is that our current building doesn’t allow us to do many large programs at the same time. This move will help us provide more programs to our seniors simultaneously. Third, it’s not going without notice that the Gardner Senior Center stairs are precarious. In fact, over the last fifteen months, we’ve had several major incidents that have required us to call emergency services. Coming to Waterford affords us a facility on a single floor so that we’ll have better access, more opportunities, and a safer environment.”
Julie Meehan, the Director of the Gardner CAC, which currently shares a building with the Senior Center, echoed similar sentiments to her neighbor. “Many people know the CAC as the largest food pantry in the city, but beyond the pantry we also have free community meal sites, toys for tots, medical transportation for seniors, Thanksgiving and Christmas food baskets, and emergency assistance for housing and heating. This move is very important because it allows our agency to have all of our programs centrally located as opposed to scattered throughout the city.”
Ayn Yeagle, the Executive Director of Growing Places, said “One of the things that we work on is filling food system gaps. The pandemic certainly helped to make apparent the food insecurity issues we have in our region. We have 190 farms in North Central Massachusetts and our farmers are growing beautiful crops of all different types, but they don’t really have a way to get it to everybody. What Growing Places does is fill the distribution and aggregation gaps. What Waterford will do is that it has a school kitchen and we’re going to retrofit it and create a processing center so we can create value-added products for our farmers and our community, such as taking apples and making apple sauce, or apple chips, or maybe even some apple pie if you’re lucky.”
Tracy Hutchinson, the Chief Executive Officer of GAAHMA, and Shawn Hayden, its Chief Operating Officer, like their future neighbors, saw opportunity for growth in their organization. “As excited as we are about the expansion of our community-based day program here at Waterford Street School, that actually triggers another exciting expansion for GAAHMA” said Hayden “There will be another opportunity for the City in that the space that’s freed up at our Coleman Street headquarters will actually be able to pivot and expand our growing outpatient behavioral health services to provide mental health and addiction counseling for people in the city.”
Asked when the move was expected to come to fruition, officials emphasized that while there were several steps still to come in the process, they were confident it could be undertaken some time in 2023.
Nicholson concluded by thanking Representative Zlotnik for the integral work he played in getting this project to where it is today. “I want to thank Representative Zlotnik for his help in getting this project off the ground, by helping bring these organizations together and providing state funds. I’d also like to thank all of these organizations for their continued investment in our community.”
In order for this initiative to take place, the School Committee must first vote to transfer the building from the School Department to the City for ownership. The City Council must then approve the Senior Center moving to the location and approve the lease agreements for the tenants moving into the location.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA