E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Written by Barry Scanlon
Stock market instability. Rising interest rates. Signs of inflation. The Russian invasion of Ukraine.
And a stubborn pandemic which isn’t going away.
“We’ve certainly weathered many storms since our last time together two years ago,” said Ed Manzi, the chairman and chief executive officer at Fidelity Bank, in welcoming remarks. “But just as Fidelity Bank provides clarity, confidence and care for our clients, you have also done the same for your colleagues, friends and neighbors which has made our communities stronger despite the challenges presented before us.”
Despite plenty of obstacles, there was a profound sense of optimism at the Chamber’s Annual Economic Forecast Breakfast held on Friday, April 8ta at Great Wolf Lodge in Fitchburg.
“You persevered before and you’re expected to do it again. Very inspiring,” Manzi told a gathering of more than 200.
Business leaders from the region gathered to learn the results of a Regional Economic Outlook Survey, which was compiled from feedback from 519 consumers and 200 business leaders in Central Massachusetts.
Generally, the survey produced optimistic results from employees and business leaders. The biggest concerns among consumers/employees is inflation (20%) and the effects of COVID-19 (17%). For business leaders, the availability of skilled labor (28%) was the greatest concern, followed by inflation (18%).
The survey yielded signs of optimism, however. A majority (53%) of business owners, presidents or managers said they would increase pay to their employees this year, while 30 percent said they planned to spend more over the next 12 months.
Three speakers enlightened the audience – Dr. Nancy Murray, Fitchburg State University’s dean of the School of Education; Dr. Mark Melnik, the director of Economic & Public Policy Research at the UMass Donahue Institute; and Dr. Mahesh Ramachandran, the chief economist for the Executive Officer of Labor and Workforce Development.
Murray said Fitchburg State is meeting the challenge of producing students ready to enter the workplace by offering new majors and examining a MassHire survey which revealed, among other things, that access to childcare is preventing some people from returning to jobs. Murray said FSU is creating pathways in the STEM field and English for students to transfer to the school from Mount Wachusett Community College and supportive pathways for students to transfer from Fitchburg High to FSU.
Murray urged business leaders to “think outside the box” as they look to the rest of 2022 and beyond.
Melnik told the audience that “conditions on the ground” are shifting in Massachusetts and the North Central region from pre-pandemic days to the world going forward. Things are improving in the state, he said, noting that the unemployment rate in Massachusetts was 16.4 percent in April 2020. Today it is 4.7 percent, although the national average is 3.8. The COVID recession is the most uneven recession on record.
“Growing labor supply is critical for Massachusetts,” said Melnik, pointing out that in 2021, for the first time, the number of deaths in Massachusetts surpassed the number of births.

Chris McCarthy, Fidelity Bank’s president and chief operating officer presents the Economic Survey results.
Melnik said 9,400 jobs in the North Central region were lost during the pandemic, 7,000 of which have been recovered.
Ramachandran said Massachusetts is on the road to recovery, though the recovery is uneven due to a mismatch between skills demanded and skills available. The Leominster-Gardner area has a 5.2 percent unemployment rate, a far cry from the 17.6 percent rate in April 2020. There are plenty of opportunities for growth in healthcare, professional, scientific and technical service jobs, according to Ramachandran.
There were plenty of graphs and PowerPoint slides filled with numbers. But there was also a palpable sense that it was great for business leaders to see each other again. Two of the speakers said they were worried about forgetting how to tie their ties, drawing laughs from the audience.
The COVID-19 pandemic caused the 2020 in-person gathering to be canceled and the 2021 event shifted to online. The face-to-face gathering in a packed ballroom for the Economic Forecast Breakfast was a welcome sight for many weary from constant Zoom meetings.
“It’s good to be with people again,” said Chris McCarthy, Fidelity Bank’s president and chief operating officer. “While our Economic Forecast survey results included new categories related to the pandemic and how we foresee the next year as we move forward in the new normal, these results prove our region is resilient, strong and certainly optimistic that better days are ahead.”
The weather seemed to mirror the mood of business leaders weary from two years of unique challenges but optimistic about the future. Morning rain and plenty of clouds – with clearing skies and sunshine predicted for the afternoon.
View the presenters presentations here.
Funding to support new tractor purchase
The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce recently approved a $44,000 loan to RA Aldrich Trucking in Fitchburg to assist with the purchase of a 2020 Peterbilt tractor Model 389 to replace the current truck that NCMDC financed a couple of years ago.
“When I started my business three years ago, I applied for a loan to facilitate the purchase of my first truck to make petroleum deliveries,” said Rafael Aldrich, owner, RA Aldrich Trucking. “Thanks to the financial assistance and support from the North Central Massachusetts Development Corporation, I’ve been able to update my equipment and continue growing my business.”
Como entidad de microcréditos, NCMDC puede otorgar préstamos a pequeñas empresas de hasta $250,000 para capital de trabajo, bienes inmuebles, equipo, inventario y expansión, además de colaborar con nuestros socios bancarios para proporcionar financiamiento puente para la etapa final de un proyecto.
Para más información sobre los programas de préstamos de NCMDC, llame al 978.353.7607 o visite NorthCentralMass.com o ChooseNorthCentral.com.
Aristotle once equated the essence of life to serving others and doing good. While the philosophy seems like a fulfilling endeavor, it’s not quite practical given that we lead super busy lives. With our already jam-packed schedules, it’s impossible to think of giving away your time and energy for free without a financial reward.
However, volunteering is beneficial for several reasons, and the best part about it is that it doesn’t have to take up much of your time and effort. The advantages of volunteering not only benefit the community, or person receiving the assistance, it also benefits the individual or the organization offering the help.
Such benefits can probably explain why there has been a steady rise in popularity in volunteering in the past few years. Research shows that more than 25% of adults in the United States volunteered from 2008 to 2017, with women taking the lead at a staggering 27.8% against 21.8% of men.
So why is there a spike in volunteering? Well, it seems as though more and more people are starting to realize the immense benefits one can derive from volunteering. People are beginning to see how helping each other benefits all parties involved, and more businesses are joining the helping bandwagon.
A huge benefit that volunteering has is its impact on the community. It allows organizations to connect to the community to improve it. Even helping out with small tasks can make a significant difference to the lives of those in need, and it’s a two-way street.
Setting aside time to help others helps employees network and make new contacts and friends by sharing activities. Volunteering allows employees from different companies in the Chamber to meet for a common goal and form connections. These connections made during the volunteering process make for an incredible opportunity to expand business ties outside the organization.
Scientists coined a term for the physical effect doing good deeds has on the human body. The term is known as Helper’s High. Volunteering promotes good physical and mental health by counteracting the effects of anger, stress, and anxiety while also combating depression by maintaining a regular contract with others. It also increases self-confidence and provides employees with a sense of purpose, thus increasing employee empowerment.
Teaming employees up outside of the work environment to participate in a worthwhile activity fosters a sense of teamwork. Pulling together to partake in a common goal, especially a community project or charity, helps employees build bonds that last long, thus making for a renewed sense of commitment to the job and one another.
According to research, organizations that integrate social impact into their daily processes can increase sales by about 20% and productivity by 13%. Such organizations also drastically reduce employee turnover while increasing the company’s share price by up to 6%.
Volunteering lets employees use their already learned skills to better the community. They can also use the opportunity to acquire a valuable skill that can come in handy in the work environment. Employers don’t require financial investment to offer opportunities for employees to develop or enhance their skills.
Organizations that go out of their way to help the community by working in new environments usually earn a positive reputation for their good deeds. Nowadays, people want to associate themselves with brands that are working to create change in society. Therefore, volunteering in new or familiar environments helps establish relationships with customers and helps build brand awareness and loyalty.
With the benefits of volunteering being evident, we hope that more enterprises become more involved in helping. The more value we add to others, the better our world becomes. So why not start today?
GARDNER, MA – The Automotive Technology Program at Mount Wachusett Community College has been selected to participate in the Pathways to Innovation (PTI) “Business Industry, Leadership, Team Academy (BILT) Academy” in 2023.
The BILT Academy provides leadership development for teams from the College and from industry. The role of the team is to establish sustainable partnerships with the goal of reaping measurable benefits for students and local economies.
“Colleges engaged in PTI’s BILT Academy will learn how to develop employer relationships that yield workforce intelligence at a depth and with a frequency to facilitate continuous program improvement and innovation. They will also be supported in creating a BILT for a single technical discipline,” states the Pathways to Innovation website (pathwaystoinnovation.org).
“The BILT Academy program will help our Automotive Technology Program as they look to build a new model for advisory board engagement through the BILT approach,” notes Heather Layton. “The training and mentor assistance involved in the academy will help us gain insight on how to run this process successfully, assisting us to expand to other academic programs in the future.”
“We are excited to be selected to participate in the BILT Academy,” states Eric Almeida. “The Automotive Technology Program at MWCC is growing rapidly, and the coaching this program offers allows MWCC to jointly lead and understand the skilled workforce employers require to remain competitive in this rapidly changing industry.”
MWCC’s BILT Academy Team Partners include Wagner Auto Group; Durand Buick, GMC, Cadillac; Subaru of New England; Kia America; Ford Motor Company, Sentry Auto Group and McGovern Auto Group of New England.

Pictured L to R: Megan DeInnocentis, Guidance Department; Kelli Rooney, Senior Vice President, Community Engagement and Marketing, LCU; Joshua Romano, Principal, Leominster High School; Gregg Cohen, President, Campus Bound; Barbara Mahoney, President & CEO, LCU; and Brian Gardiner, Campus Bound
Leominster, MA – Leominster Credit Union (LCU) presented a check for $5,000 to the Campus Bound Program to benefit Leominster High School (LHS) students.
Since 2020, Campus Bound experts have provided free support to Leominster High School to help reduce the costs of college. Campus Bound is a team of experienced, passionate college counseling and financial aid professionals working with the Leominster High School Guidance Department to help families successfully navigate the financial aid process and other cost-reduction strategies on their road to higher education. This program is made possible through the sponsorship by Leominster Credit Union.
“LHS is very grateful for the generosity of Leominster Credit Union and the support they show to Campus Bound and building opportunities for our students. This partnership helps LHS students meet their post-high school aspirations,” stated Joshua Romano, Principal, Leominster High School
Campus Bound is committed to helping students of all achievement levels to create strong applications and discover their best-fit schools.
“The Campus Bound team was extremely helpful by showing us how to build a budget of what we could afford for college and then how to build a list of affordable colleges our children should apply to,” quoted from a parent of the classes of ‘20, ‘21, ’24. “With their help, we found errors in our Free Application for Federal Student Aid (FAFSA) that resulted in a substantial increase in aid once we worked with the college financial aid office of our child’s first choice school.”
Counselors at Campus Bound collaborate frequently with students, ensuring that all receive the most up-to-date information and personalized support with this challenging process.
“We regularly look for opportunities to engage and partner with organizations who offer products and services to the communities we serve. Our objective in giving back is to fulfill a need and support an initiative. Given the rising costs associated with attending college, Campus Bound can offer a much-needed comprehensive solution. As a sponsor to this program, we are assisting local students with the opportunity to access resources to help them navigate and attain entry to great schools, find solutions to reduce college expenses and minimize debt,” said Barbara Mahoney, President & CEO, Leominster Credit Union.
For more information on Campus Bound, visit campusbound.com.

The annual appeal is part of the bank’s charitable giving program, called The Giving Tree, which reflects the bank’s commitment to making a real difference in the neighborhoods it serves, and the belief that we can enhance everyone’s quality of life if we work to solve our biggest problems—together.
The 2022 drive marks the bank’s 19th year of hosting Neighbors Helping Neighbors, which invites bank customers, employees, and members of the community to donate money toward food pantries throughout the month of November. All donations (up to $2,500 per customer) will be matched dollar for dollar by bankHometown and the total raised will be divided among participating food pantries across Massachusetts and Connecticut in communities the bank serves. In 2021, through contributions and matching donations, the campaign raised over $39,000 and resulted in $2,800 contributions to 14 participating food pantries. Over the years, the program has donated nearly $265,000.
Donations of any amount are encouraged, and as an added incentive to give, the bank will offer those who donate the opportunity to win a $25 gift card at each of its locations.
“Neighbors Helping Neighbors is a great example of how communities come together to help others in need,” said Morton. “bankHometown is proud to lead this annual giving tradition and thankful to our valued customers and employees who selflessly give each year.”
Those who wish to participate have until November 30 to make their donations. Checks should be made payable to “bankHometown Neighbors” and can be dropped off at any bankHometown branch or mailed to:
Mary C. Mulrenin
Executive Secretary
bankHometown
31 Sutton Avenue
Oxford, MA 01450
The food pantries that will be supported this year include:
Massachusetts:
Athol Salvation Army Food Pantry
Auburn Youth and Family Services Food Pantry
CARE Food Pantry, Clinton
Food Share, Southbridge, Charlton & Sturbridge
Friendly House Pantry, Worcester
Friends of the Millbury Seniors
Ginny’s Helping Hand, Inc., Leominster
Oxford Ecumenical Food Shelf
Sutton Senior Center Michael A. Chizy Food Pantry
St. John’s Food for the Poor, Worcester
St. Vincent de Paul Food Pantry, Webster
Connecticut:
Community Kitchens of Northeastern CT, Killingly
Daily Bread, Putnam
Friends of Assisi, Killingly
Thompson Ecumenical Empowerment Group
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA