E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
MEMBER TO MEMBER OFFERS: Based on your valuable feedback, we have rebranded our Member to Member discount program as Member to Member Offers. This change reflects our commitment to providing greater flexibility for our diverse membership. We ask that offers posted on the Member to Member Offers page be exclusive or near-exclusive to our members. To post your offer, please contact Maureen Babcock at .
This program is intended to encourage member to member commerce, helping you save money while increasing your business visibility and promoting new opportunities within our network. By participating, you’ll not only benefit from cost savings but also contribute to the growth of our business community.

Since 2022, the NCMDC has contributed a total of $146,000 towards façade improvements, playing a crucial role in revitalizing downtown business districts across the region’s three largest cities. This initiative aligns with the One North Central Economic Development Plan, which prioritizes downtown revitalization.
This successful public-private partnership demonstrates our commitment to fostering vibrant, attractive urban centers in North Central Massachusetts.
STAFF DEVELOPMENT: In August, Travis Condon, our Public Affairs Manager, completed his third year at the US Chamber’s Northeast Institute for Organization Management (IOM). This prestigious four-year program offers intensive training for chamber and association professionals, covering crucial topics such as advocacy, media relations, membership strategies, finance, legal issues, and human resources. IOM’s curriculum, delivered by university professors, industry experts, and leading practitioners, provides invaluable insights and networking opportunities with peers nationwide. Travis’s ongoing participation reflects our commitment to staying at the forefront of chamber industry best practices.
Further demonstrating our dedication to excellence, Chamber President & CEO Roy Nascimento and Tracy Gagnon, Manager of Membership Recruitment & Engagement, attended the Association of Chamber of Commerce Executives National Convention in Dallas this July. This event allowed them to connect with other chamber leaders and stay informed on industry best practices.
As a testament to our Chamber’s outstanding performance, Roy Nascimento, representing last year’s Chamber of the Year, also participated as a judge while at the convention in the esteemed 2024 national Chamber of the Year Award competition.
These professional development initiatives ensure that our team remains well-equipped to serve our members and community with cutting-edge knowledge and skills.
BUSINESS ASSISTANCE: Our team has provided 2,413 hours of direct technical assistance to existing and start-up businesses in the region. We’re also participating in a 9-month Northeast Transition Initiative (NETI) fellowship to support businesses in exit planning and exploring employee ownership options. This program aims to retain jobs through successful exit strategies. In July, we surveyed businesses to identify suitable candidates for this initiative.
WORKNORTHCENTRAL.COM: Our online jobs board, WorkNorthCentral.com, continues to be a vital tool for Chamber members. From January 1 to July 31, 2024, we’ve seen impressive engagement with over 1,100 job opportunities posted and more than 14,500 page views. To extend our reach, we also share these listings on our dedicated Work North Central Facebook page.
As a reminder, postings are complimentary for members. You can easily post your employment opportunities directly at WorkNorthCentral.com. Alternatively, email your listings to Sabbra Reyes at , and she’ll be happy to post them for you.
Take advantage of this powerful platform to connect with top talent in our region. Post your job openings today and tap into our growing network of job seekers!
LATINX OUTREACH: The Chamber is actively expanding its outreach to the Latinx community through several key initiatives. As part of our community engagement efforts, we participated in the local Uruguayan Festival in August and plan to have a presence at the inaugural Fitchburg Latino Festival in late September.
To further strengthen our connection with Latinx businesses, we have established a new Latino Leadership Committee. This advisory group comprises 12 committed Latino business leaders from North Central Massachusetts. Their insights will be invaluable in guiding our efforts to develop programs that effectively engage and support the Latinx business community.
With input from the Latino Leadership Committee, we aim to create and implement initiatives that address the specific needs and opportunities within the Latinx business sector. These efforts underscore our commitment to fostering a diverse, inclusive business environment that reflects and serves all communities in North Central Massachusetts.
SOLAR INITIATIVE: Our Pleasant Street solar field, launched in August 2014, continues to deliver significant benefits to participating manufacturers. As of July, 2024 the initiative has produced 14,230,226 kWh of Net Metering Credits to the manufacturers participating in the program and a collective savings of $3,271,920 to participants.
This innovative program not only promotes sustainable energy practices but also contributes substantially to cost reduction for local businesses. As we celebrate a decade of operation, these figures underscore the long-term economic and environmental impact of our solar initiative.
GIFT CARD PROGRAM: We currently have 33 members merchants that are participating in the Gift Local eGift Card program. Since January 1, we have sold 56 gift cards valued at $2,400. During the same timeframe, 46 cards valued at $1,486.61 were redeemed at participating small businesses.
We’re gearing up for the holiday season, our peak sales period, and actively recruiting additional merchants. Participation is free. Interested members should contact Maureen Babcock at 978.353.7600 ext. 222 or .

The majority of the loans were micro-loans made through our traditional lending programs and focused on supporting start-up and existing small businesses in need of capital. The NCMDC has another two loans valued at $90,000 that have been approved, but not yet closed, and a total of $1,198,500 in leads/deals in its pipeline. We currently have a total of 97 loans in our loan portfolio with a total principal balance of $3,090,679.28.

“We have seen a steady and ever-increasing community of Hispanics grow in the North Central area, especially Fitchburg and Leominster,” said Neddy Latimer, executive director at the Spanish American Center in Leominster. “Whereas in the early years, the primary Hispanic population moving to this area were of Puerto Rican descent and migrated up from New York City in search of work in the plastics and other industrial endeavors, the population has diversified greatly, with significant numbers of families from the Dominican Republic, Haiti, Mexico, and other Central and South American countries.”
As the oldest social services organization exclusively serving the Hispanic community in Worcester County, Latimer, and colleague, Mickey Guzman, who serves as the organization’s information and referral specialist, both serve as liaisons between the community and the services their clients need. “While our name may have Spanish American in it, we are committed to helping everyone in the community regardless of their cultural background.”
“We work with clients on everything from legal documents that need to be notarized to providing referrals for housing services and assessments for children to enroll in school,” said Guzman. “We want to obtain an overall picture of the family to learn of their needs so we can help connect them to ESOL (English to Speakers of Other Languages) classes, finding employment and we even help with food insecurity.”
Nico Gerthet-Garcia, community business advisor at the Chamber and the North Central Massachusetts Development Corporation, said despite challenges, North Central Massachusetts as a good place to raise a family for everyone, including Latinos. “Our region has a laid-back feeling and low crime rates when compared to other cities, so it really makes North Central the best place to live and work.”
And Gerthet-Garcia would know. Originally from Uruguay, he immigrated to Leominster at three-years-old with his family because of the strong Uruguayan culture in the city. “I’m from Uruguay and I think Leominster is likely the third highest populated city of Uruguayans in the country after Miami and a city in New Jersey,” he said. “When I lived in Leominster as a child, my culture was still all around me because of the large Uruguayan presence there. We even left and moved to Atlanta for a short time but came back to our second home in Leominster because we were so much more comfortable there.”
Gerthet-Garcia estimates there are approximately 3 million Uruguayans in the United States and many of them are interested in starting a business to help the local economy. However national data and local research indicate that minorities are less likely to take advantage of available resources within the entrepreneurial ecosystem and established business networks.
The Chamber and its economic development arm, the North Central Massachusetts Development Corporation (NCMDC), are doing something to change these statistics and that’s where Gerthet-Garcia can help. He was hired to work at the NCMDC to focus on the Latinx community where there is a robust need for assistance. “We want to reach out to our Latinx community and let them know if they have a desire to open a business that we can make that dream happen,” he said. “I joined this team so our Latino speaking clients have someone who can effectively communicate with them—and for them—while also understanding their struggles and cultural barriers so they feel confident when obtaining a loan.”
Gerthet-Garcia estimates that eight out of 10 NCMDC loans are for startups, with the average loan amount of $25,000. “We don’t just help them get the loan, but we also connect them to partners who work with the entrepreneur on a business plan and help make projections, which are required for our startups to access funding,” he added. “There is a lot of hand holding through the process, but we help with communicating their needs with the underwriters and then make sure the entrepreneurs have all the resources they need post-closing to be successful.”
As a Latina business leader in North Central, Rachel Lopez, president of Resource Management, Inc., in Fitchburg, said Hispanic owned businesses continue to be confronted with insufficient access to capital and funding, while additional challenges of being a Latina and woman exacerbate the disparity between her male counterparts in the region.
“Latina owned businesses face additional challenges similar to other women-owned businesses with substantially lower revenues and profitability than the businesses owned by men,” said Lopez. “Expanding access to financial education, government programs, grants, and loans helps address the challenges while empowering Hispanic entrepreneurs to grow their business and contribute to the economy.
Lopez noted that Hispanic owned businesses face many challenges including financial disparities, limited access to financing sources and lenders, discrimination and cultural differences, limited resources and lack of awareness of funding options, as well as customer acquisition, and hiring, retaining and growing staff.”
In fact, Latino owned businesses were disproportionally impacted by the pandemic as research by the Worcester Business Journal conducted after the pandemic indicated that only 6 percent of Paycheck Protection Loans in Worcester County were awarded to Latinos, as opposed to 84 percent going to White business owners. What’s more is that reporting by MassINC also found that 29 percent of minority-owned businesses missed rent payments compared with 19 percent of White-owned businesses. MassINC indicates these statistics are a likely result of disparities for Latino businesses that have not been able to access resources and programs as much as other business owners.
Despite the challenges, Lopez and Gerthet-Garcia agree that Latino business owners are the fastest growing group of entrepreneurs creating businesses, which Lopez noted is at more than twice the rate of the general population and three times the rate in our region.
“Latino owned businesses are set to revolutionize the U.S. economy and are projected to make up 29 percent of the population by 2050,” said Lopez. “As of 2023, Latino entrepreneurs established five million businesses across the United States generating over $800 billion in annual revenue.”
According to the workforce study commissioned by the Chamber, the region’s underserved populations, especially the Latino population, face glaring educational and income gaps. For example, the Latino population makes up about 11 percent of the region’s population but accounts for 28 percent of residents without a high-school degree, setting them up for a disadvantage in the workplace.
In January 2022, the Chamber announced the Equitable Credential Attainment Cohort program in partnership with Mount Wachusett Community College (MWCC) and the Spanish American Center. The goal of the program is to increase participation in targeted credential programs among underserved residents across North Central Massachusetts with a focus on the Latinx population. In Worcester County, approximately 76 percent of all jobs are held by White workers, and these same workers hold over 81 percent of all higher-wage jobs. Conversely, Black and Hispanic/Latinx workers account for 17.3 percent of all employees, but account for over 25 percent of all workers earning less than $35,000 per year.
Kijah Gordon, assistant vice president for Lifelong Learning and Workforce Development at MWCC, spearheads the program with the Chamber and the Spanish American Center, who work collaboratively to communicate and refer the program to potential students.
“We already had a great working relationship with Mickey and the Spanish American Center, and Travis (Condon) at the Chamber, so this partnership was seamless from the beginning as we worked together to get the word out and find individuals who would be the ideal students for the program,” said Gordon. “The Spanish American Center posts about the program on social media and Mickey is always referring clients to us.”
MWCC offers an eight-week or 15-week program with students finishing the course work in one semester and move into a 30-hour full workweek with one of the program’s clinical partners. The program is free and includes everything a student needs to ensure success, including skills prep, textbooks and scrub uniforms. As of July 1, 2024, Massachusetts offers the first CNA test for free as well.
Once an individual is enrolled as a student, meetings are scheduled with Gordon and program staff to understand the student’s needs and to evaluate on the best path forward to ensure success.
“Our students have families and may need certain hours to attend programs in order to care for their children,” added Gordon. “For example, manufacturing was a part of the original program, but most mothers in the program were concerned about the longer hours of working time that manufacturing requires and realized there was a better work-life balance and career path with our CNA (certified nurse aide) program. With this realization, we found a strong pathway for a CNA to be an RN (registered nurse) in the future as well as a higher increase in pay in the health care field.”
Empowering students is another aspect of the program, which Gordon said offers a sense of pride among students. “In years prior, our programs included the term ‘ESL’ in the program description, but students didn’t like having ESL attached to their program, so we adjusted the program names and now refer to our programs that offer ESL as CNA+, for example,” she added. “Students also mentor their peers which in itself provides pride and an opportunity to learn leadership skills.”
For Lopez, her climb to President began in 1995 when her father founded RMI, and over the years she has made it her life’s work to improve the Latinx community through volunteering her time. She was appointed as a member of the Latino Advisory Committee for the Commonwealth of Massachusetts by Governor Charlie Baker, served on the ARPA Advisory Committee for the City of Fitchburg, as a Trustee and board member for the Fitchburg Art Museum, and was chair of the board for the Chamber in 2021-2022, and as Treasurer of Centro.
“The Chamber is an unwavering advocate for the interests of the region and our business is proud to be involved in helping to advance our economy,” said Lopez. “I was honored and humbled to serve as the Chair and grateful for the experience. It is my sincere opinion that North Central Massachusetts is a great place to live, put down roots and build businesses.”
Lopez said it is also encouraging to see North Central grow and transform to attract diverse minority groups of all backgrounds and businesses.
“The real estate market, coupled with our elected leaders’ commitment to enable entrepreneurs to be successful, plays a key role,” added Lopez. “This has led to the establishment of many Latino businesses. The success of these minority-owned businesses in North Central will undoubtedly attract more people, including the minority groups, who see unlimited opportunities for future entrepreneurs.”
Corporación de Desarrollo del Norte Central de Massachusetts
Nicolas Berthet-Garcia
978-353-7600, ext. 223
https://www.northcentralmass.com
Spanish American Center
Mickey Guzman
978-534-3145, ext. 113
https://www.spanishamericancenter.org
Mount Wachusett Community College
Kijah Gordon
413-364-1931
http://www.mwcc.edu
Resource Management, Inc.
Rachel Lopez
800-508-0048
https://rmi-solutions.com/
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Event offers opportunity for Chamber members, local leaders to engage directly with Congressman McGovern, Congresswoman Trahan
The North Central Massachusetts Chamber of Commerce is hosting its Annual North Central Massachusetts Congressional Luncheon on Tuesday, October 8, 2024, featuring the Honorable Jim McGovern, United States Representative for the Second Congressional District of Massachusetts, and the Honorable Lori Trahan, United States Representative for the Third Congressional District of Massachusetts. The program runs from 11:30 a.m. to 1:30 p.m. at the Doubletree by Hilton, 99 Erdman Way, Leominster, MA. Special thanks to our Premier Sponsor Fitchburg State University and Supporting Sponsors Care Central VNA & Hospice Inc. and Central Mass Productions for their support of the program.
“The Congressional Luncheon is a great opportunity for our members and community leaders to directly connect with our federal delegation, ask questions and learn more about the national issues affecting our region’s economy and quality of life,” said Roy Nascimento, President and CEO, North Central Massachusetts Chamber of Commerce. “Thank you to Congressman McGovern and Congresswoman Trahan for their participation in this popular, annual program.”
“Fitchburg State is honored to support this important forum that brings together elected officials and local business leaders to address issues and discuss solutions,” said Donna Hodge, President, Fitchburg State University. “We are grateful to the Chamber for creating this opportunity to demonstrate what civic engagement is all about.”
First elected to Congress in 1996, Congressman McGovern has been the top Democrat on the powerful House Rules Committee since 2018, serving as Chairman during the 116th and 117th Congress. He also serves on the House Agriculture Committee, where he has been a global leader in the fight to end hunger. Congressman McGovern has spent his career in public service working to strengthen America’s global leadership when it comes to protecting human rights and promoting peace. He serves on two commissions which monitor, investigate and advocate on behalf of international human rights, the rule of law, and good governance: the Congressional-Executive Commission on China, and the bipartisan Tom Lantos Human Rights Commission.
Congresswoman Trahan was elected to the U.S. House of Representatives in 2018. Currently, she serves as a member of the influential House Committee on Energy and Commerce and in leadership as Co-Chair of the Democratic Policy & Communications Committee, Senior Whip and member of the Democratic Steering and Policy Committee. She was instrumental in securing federal designation of the Nashua River as a scenic waterway, and filed legislation addressing the opioid epidemic and supporting career readiness programming in public high schools. As a member of the largest female caucus elected to the U.S. Congress, she holds the distinction of being the first Portuguese American woman ever to serve on Capitol Hill.
Make sure to reserve your spot early! Pre-registration is required and easy. Register online here. The cost is $47 for members and $60 for non-members. Please contact Valerie Bruno at 978.353.7600, ext. 235 or via email at for more details.
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The Health Foundation of Central Massachusetts today announced the election of three new members to its Board of Directors: Leah M. Bradley, LCSW, CEO of Central Massachusetts Housing Alliance; Arthur O. DuBois, LICSW, MSW, a licensed clinical social worker; and Morgan A. Russell, Esq., an attorney specializing in child welfare litigation and real estate transactions.
Five current directors were also re-elected to new three-year terms: Diane E. Gould, LICSW, MSW; Lindsay F. Greenfield, MBA; J. Michael Grenon, CIMA; Kathryn Y. Lee, MD; and Carole M. Steen, MSA.
“We are thrilled to have both new and returning leaders from across the region helping to guide The Health Foundation’s initiatives,” said Dr. Amie Shei, President and CEO of The Health Foundation. “The knowledge and dedication of each Director allows us to be strategic in responding to the health needs of Central Massachusetts communities and ensures that we are optimizing our investments to improve health, address upstream social drivers of health and advance health equity.”
New Board Member Background
Bradley has dedicated her career to strengthening social services and housing stability across the region. At Central Massachusetts Housing Alliance, she leads a collaborative response to homelessness that fosters long-term housing stability through prevention, quality services, education and advocacy. “It is an honor to join the Board of The Health Foundation,” said Bradley. “Their investments in the community continue to improve the systems of care for people in our community. I am excited to be a voice at the table bringing housing expertise to The Health Foundation’s mission of addressing social drivers of health and advancing health equity.” Bradley holds a master’s degree in social work from the University of Connecticut and a bachelor’s degree from Worcester State University. The North Brookfield resident has spent over two decades in strategic planning, system change and program development and her experience in housing stability will bring valuable insight to the board.
DuBois, a resident of Uxbridge, is a licensed clinical social worker with a background in supporting individuals with mental health conditions, emotional difficulties and intellectual and developmental disabilities (IDD). Most recently, he retired from working with the Committee for Public Counsel Services as a supervising social worker assisting persons who are indigent. “I am thrilled to have this opportunity to provide input to The Health Foundation and support its philanthropic efforts,” said DuBois. “I am especially pleased to represent the Blackstone Valley and Milford areas.” DuBois’ experience also includes prior roles at Seven Hills Foundation, where he provided counseling for individuals with IDD. He holds a master’s degree in social work from Rhode Island College, a bachelor’s degree from Salem State University and a certificate in contemplative clinical practice from the Smith College School of Social Work.
Russell, who lives in Berlin, is a practicing attorney specializing in child welfare litigation and real estate transactions. She founded her own law firm and also has experience with foreclosure defense, housing law, adult guardianship and conservator cases. “Being part of a board that is actively working to improve health and expand opportunities for people in Central Massachusetts is incredibly meaningful to me,” said Russell. “I look forward to contributing my perspectives and legal expertise to The Health Foundation and working alongside others who share this commitment.” She earned her juris doctor degree, magna cum laude, from Massachusetts School of Law, where she was recognized for her legal writing and advocacy, and her bachelor’s degree from Worcester State University. Russell’s insights will help the Board recognize the legal hardships that financial security and the effects these deficits have on families in the Central Massachusetts community.
Event highlights a fourth generation family business that focuses on viable and sustainable farming.
The ninth TD Bank Small Business Takeover Initiative will take place at TD Garden on Tuesday, March 11, when the Boston Bruins host the Florida Panthers at 7 p.m.
For the Small Business Takeover, TD Bank turns over all possible advertising “real estate” at TD Garden to a local small business for the duration of the game. This includes the 360 LED screens, dasher boards, video walls, roster card, digitally enhanced dasher boards shown during the broadcast, TD Bank corporate suite in addition to digital support from Bruins social channels.
The March 11 Small Business Takeover will feature Red Apple Farm, a multigenerational family business that includes a pick-your-own apple orchard in north central Massachusetts, a retail stall at the Boston Public Market and farm-fresh fare at Wachusett Mountain’s base lodge and slope-side Bullock lodge.
“Small businesses like Red Apple Farm are the foundation of New England’s economy, and TD Bank is committed to doing all we can to help our business customers grow and achieve their goals,” said Sheryl McQuade, Regional President of New England Metro, TD Bank. “-For generations, the Rose family has welcomed visitors to Red Apple Farm, providing an authentic New England farm experience that creates lasting memories. They were also able to build on their success as a seasonal business to one with a year-round operation with three locations across Massachusetts.”
TD Bank’s Small Business Takeover initiative began in 2017 to promote New England small businesses on a larger scale at TD Garden during a Bruins home game. Previous participants of the initiative include Alternative Transportation Systems, Pain D’Avignon, Energy Shield of New Hampshire, Black Earth Composting, Day’s Jewelers, The Barkery, Bay State Cruise Company and Sunbug Solar.
“The Small Business Takeover has provided great support for several local business over the years and we are proud to continue this impactful collaboration with TD Bank,” said Chris Johnson, Boston Bruins Senior Vice President, Partnerships.
The Fitchburg East Rotary Club invites the community to its 
Bowl Brunch.
This beloved annual event will take place on:
Date: Sunday, March 16, 2025
Time: 8:30 AM – Noon
Location: Montachusett Regional Vocational Technical School
(Monty Tech)
Address: 1050 Westminster Street, Fitchburg, MA 01420
For more than four decades, this brunch has served as a key fundraiser to support scholarships for Fitchburg students and community development initiatives. Guests will enjoy a hearty breakfast, basket raffles, silent auctions, and a chance to connect with friends and neighbors while supporting an important cause.
Admission:
The Fitchburg East Rotary Club is dedicated to serving the local community through various initiatives, including scholarships, volunteer projects, and fundraising efforts to support educational and civic programs. We are excited to bring the community together for this rescheduled event and look forward to a fun morning of great food and fundraising. Proceeds from the event will directly support scholarships for local students and various community service projects.
Join us in celebrating St. Patrick’s Day while making a difference!
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA