E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Founded in 1925, the Fitchburg Art Museum plays a vital role in the cultural life of North Central Massachusetts.
It has 20,000 square feet of exhibition space with a collection that ranges from Ancient Egypt artifacts to contemporary art of the 21st century, including American Art, African Art, and photography.
But the Fitchburg Art Museum is much more than a place where you can stroll through galleries or take painting classes – the museum sees itself as an integral part of the local community.
“Fitchburg Art Museum operates a little differently from most art museums,’’ said Nick Capasso, director of FAM. “We are dedicated to not only art and education but more broadly to community service. We feel strongly that we need to work directly with other partners in North Central Massachusetts to help revitalize the economy, to work on community and economic development and to contribute to the quality of life and community health for the people in our region.’’
Some examples of its community involvement: a local neighborhood association holds its regular meetings at the museum; the museum also launched a program with the Fitchburg schools, underwriting the admission fee so that every 4th and 7th grade student in the district makes an annual trip to the museum.
But Capasso said the primary example of FAM’s commitment to community and economic development is the work it’s doing with NewVue Communities to create housing for artists.
“We’re working together to transform three historic but abandoned municipal buildings directly across the street into a campus of 68 units of affordable artists units and studios,’’ he said. “This is a great collaboration and something neither the museum nor NewVue could do ourselves.’’
When the project is completed, there will be 100 artists living across the street from the museum, which will work with them to establish and nurture a creative community and economy.
The museum also works with the corporate community, offering a members program. Capasso said not only does the program help support the museum but is a way to provide cultural benefits to employees.
Despite the challenges posed by the COVID-19 pandemic that has hit non-profit organizations particularly hard, Capasso said FAM is open for business and is in a strong position to weather the storm.
“This pandemic has been a complete disaster for non-profit sectors, especially cultural non –profits,’’ he said. “This will not be easy and fun but we are in no danger of closing or merging or some kind of hibernation. We will be here for our community when all this is over.’’
The museum is located at 185 Elm St., Fitchburg.
It is open Wednesday-Friday, 12 to 4 p.m.; Saturday–Sunday, 11 a.m.–5 p.m. It is open until 7 p.m. the first Thursday of each month. It is closed Monday and Tuesday.
To learn more about the Fitchburg Art Museum, visit https://fitchburgartmuseum.org/.
Early Business Closures, Revised Gatherings, Mask Orders Announced to Disrupt Growth of COVID-19 Cases
BOSTON – Today, the Baker-Polito Administration announced a series of targeted measures to disrupt the increasing trend of new COVID-19 cases and hospitalizations. Governor Charlie Baker announced these changes at a time where public health data has indicated that cases are rising, with cases up by 278% and hospitalizations up by 145% since Labor Day. These measures are meant to disrupt rising trends now, so the Commonwealth can keep the economy and schools open for residents and to prevent the need to roll back to Phase I or Phase II of the reopening plan.
All orders and advisories will be effective Friday, November 6th at 12:01 AM.
New Orders & Advisories:
Stay At Home Advisory: The Administration issued a revised Stay At Home Advisory to ensure residents avoid unnecessary activities that can lead to increased COVID-19 transmission. The revised Stay At Home Advisory instructs residents to stay home between 10 PM and 5 AM. The Advisory allows for activities such as going to work, running critical errands to get groceries and address health needs, and taking a walk.
Click here to read the revised Stay At Home Advisory: www.mass.gov/stayhome.
Early Closure of Businesses and Activities: Governor Baker issued a new executive order that requires the early closure of certain businesses and activities each night at 9:30 PM. The 9:30 PM closure requirement is aligned with the Stay At Home Advisory and together the two new initiatives are designed to further limit activities that could lead to COVID-19 transmission.
Effective November 6, the following businesses and activities must close to the public each day between the hours of 9:30 PM and 5:00 AM.
Click here to read the new executive order (including full list of businesses required to close at 9:30 PM).
Face Covering Order: Governor Baker also signed an updated order related to face-coverings. The revised order requires all persons to wear face-coverings in all public places, even where they are able to maintain 6 feet of distance from others. The revised order still allows for an exception for residents who cannot wear a face-covering due to a medical or disabling condition, but it allows employers to require employees to provide proof of such a condition. It also allows schools to require that students participating in in-person learning provide proof of such a medical or disabling condition.
Click here to read the revised face-coverings order.
Gatherings Order: Governor Baker also signed an updated order restricting gatherings. The new gatherings order reduces the gathering size limit for gatherings at private residences: indoor gatherings at private residences are limited to 10 people and outdoor gatherings at private residences are limited to 25 people. The limit on gatherings held in public spaces and at event venues (e.g. wedding venues) remains the same. The new order also requires that all gatherings (regardless of size or location) must end and disperse by 9:30 PM.
The new gatherings order also requires that organizers of gatherings report known positive COVID-19 cases to the local health department in that community and requires organizers to cooperate with contact tracing. The gatherings order authorizes continued enforcement by local health and police departments and specifies that fines for violating the gathering order will be $500 for each person above the limit at a particular gathering.
Is your email inbox flooded with messages from big brands, with every message starting off with “In these uncertain times” and ending with “We’re all in this together”? You’re not alone. It seems like every brand wants to reach out to its customers in these (sorry) uncertain times.
But there’s no need to fall into the trap of being predictable and sounding like all the corporate robots filling your inbox. We believe it’s possible to connect to your clients and customers in a meaningful way that’s relational and personal. Take a look at some of our tips for reconnecting with your clients via email, even if you temporarily can’t communicate face to face.
You probably don’t have all the answers to clients’ questions right now. But the more transparent you are, the more likely your customers are to stay connected with your brand. Let them know how your business is affected by the current situation, for starters. But many clients want to know more.
Reach out to tell your customers what you’re doing to protect them, whether it’s by sanitizing your physical location or adding extra online security to protect their data when your employees are working from home. Many customers want to know how you’re supporting your staff during this time, and others want to know what your plans are going forward. If you’ve changed the hours of your customer service center or you’ve opened new web pages to help customers out, let them know. When you’re transparent and clear via email, your clients will know you’re still there for them.
Too many companies are digging too deep into their databases to connect with customers they haven’t had any contact within years. This isn’t the time for that deep dive, which is likely to alienate people and make them think you’re just trying to exploit them. Instead, connect with the customers and clients you have active relationships with, focusing on how you can help meet their current and future needs. Those are the clients who will be most receptive and appreciative to your updates.
You undoubtedly have already established a clear voice when you reach out to customers. Now is the time to take a careful second look at that voice, especially if you tend to add a flash of sarcasm or flippancy to your communications with customers. If your emails make customers feel as if you aren’t taking their concerns and worries seriously, your efforts to reach out could have the opposite effect than the one you’re hoping for.
It’s also not the time to push people to buy things in an overt way, especially when many of your clients or customers may be taking second looks at their own budgets. If you send the inadvertent message that you’re taking advantage of the current situation, you won’t win friends. As you strive to strike a tone that’s supportive without being jarring, you should also avoid making political statements or promises you don’t know if you can keep (such as opening dates).
During a crisis, you have an opportunity to define who you are through your communications with your clients and customers. Honest, transparent communication via email can help you maintain the relationships that will be crucial again in the near future.
Award recognizes Red Sox’ commitment to offering a welcoming and accessible environment for those with a disability and allowing access for legitimate Service Dog teams.

Accepting the award on behalf of the Boston Red Sox are Stephanie Maneikis, Senior Director of Fan Services & Entertainment, and Sheri Rosenberg, Manager of Alumni and Player Relations. Says Maneikis, “The Red Sox are committed to making Fenway Park as accessible as possible for fans of all abilities. We realize that many of our fans benefit from the assistance of a Service Dog and were excited to launch the ‘Service Dog of the Game’ program this year. Our first honoree was Rescue, NEADS Service Dog extraordinaire to our dear friend Jessica Kensky, and we could not be more honored to receive the inaugural Gold Vest award.”
Says Cathy Zemaitis, NEADS Director of Development, “The Red Sox have demonstrated their commitment to accessibility and their understanding of Service Dog access requirements in many ways, from the experiences our clients and Puppy Raisers have when they take Service Dogs and Service Dogs in Training to Fenway Park to their support of the Boston Marathon survivor community to the introduction of the Service Dog of the Game program this season. This award is testament to that commitment.”
The Gold Vest Award is part of the recently launched Red Vest Accessible program, presented by NEADS to recognize places that are welcoming and accessible to people with disabilities and are committed to public access rights for legitimate Service Dog teams.
About NEADS Inc.
NEADS Inc. has raised, trained and matched more than 1,800 World Class Service Dogs since 1976. Our Service Dogs are matched with children and adults, including veterans, who are deaf or have a physical disability, as well as children with autism and other developmental disabilities. NEADS Dogs are also partnered with professionals in the classroom, ministry, hospital, and courthouse settings. For more information about NEADS, please visit our website at www.neads.org y www.neads.org/GDGB2019.
About the Red Vest and Gold Vest Awards
NEADS is adamant about the quality of training of its dogs and client/dog teams, and advocates for making it easier for our teams to get out in the world. The Red Vest and Gold Vest designations were created to recognize those businesses who offer a welcoming and accessible environment for those with a disability and allowing access for legitimate Service Dog teams. Learn more here: https://redvest.neads.org.

Najjar has extensive member service experience as well as comprehensive knowledge of leading engaging learning initiatives, maximizing new ways of learning, and emphasizing a strong culture. She has a proven record of coaching and leading staff members, as well as developing strong team-building skills. Prior to joining LCU, Katie was the VP, Market Manager at People’s United Bank overseeing eight branches.
“We are thrilled to have Katie join our team, said John O’Brien, President and CEO. “With her exceptional member service background, innovative retail experience and forward thinking, Katie will make a positive impact at Leominster Credit Union.”
Founded in 1954, Leominster Credit Union (LCU) is a member-owned, not-for-profit financial cooperative with a full range of deposit, lending and other financial services. Headquartered in Leominster, Massachusetts, LCU is proud to claim nearly 50,000 members and more than $700 million in assets. LCU has seven branch locations in Leominster, Clinton, Holden, North Leominster, Sterling and Worcester with ATM services at all branch locations. LCU also provides 24 hour banking via Mobile and Online services. Visit leominstercu.com or call 800-649-4646.
FITCHBURG, Ma., September 10, 2019 – Workers Credit Union is pleased to announce its new scholarship program funded in part by retired employee, Herbert White. Herb, who devoted 41 years of his banking career to Workers, donated the funds to the credit union, which will match his donation.
“Years ago, Workers invested in my education by helping with my Bachelors and my Masters in Business Administration from Fitchburg State University. It was important for me to pay it forward and support further investments in education” said Herb.
The Herbert White Scholarship Fund will launch in early 2020, with applications available for the children of Workers Credit Union and Workers Insurance Group employees. Each year, several students will be selected to receive gifts and the remaining funds will be endowed to ensure scholarships are available for years to come.

Herb White sits with WCU Pres Doug Petersen
“Investing in not only our employees, but their children as well, is an important element of the Workers Way. We truly believe that education is the cornerstone of a bright future so we were delighted when Herb approached us to propose setting up this scholarship” said Douglas Petersen, President & CEO of Workers Credit Union. The credit union decided to match Mr. White’s donation in order to increase the number of scholarships awarded each year.
Herb began his employment with Workers Credit Union in 1976 working in personal lending. Through the years, he held various positions at the credit union before retiring as an Assistant Vice President, Business Development Officer in 2017 after 41 years of service. Herb White currently resides in Fitchburg, MA and volunteers often with the Salvation Army.
Workers Credit Union, headquartered in Fitchburg, MA, is a member-owned financial institution with full banking services to meet a lifetime of financial needs including the $3 million GiveBack program. With 15 branches in Athol, Chelmsford, Fitchburg, Gardner, Groton, Lancaster, Leominster, Lunenburg, Orange, Townsend and Westford, Workers is proud to offer traditional banking channels as well as the latest technologies to more than 104,000 members.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA