E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
When you head back to the Gardner Ale House for the first time after the pandemic, it won’t look quite the same.
Besides a new name to highlight its focus as a brewery – Moon Hill Brewing Company at the Gardner Ale House – the menu has been nearly cut in half.
The public health crisis took its toll on restaurants throughout the nation and the Ale House, the only full-menu brewpub in North Central Massachusetts, was no different, said Rick Walton, president of Moon Hill Brewing Co.
But Walton said he took the opportunity to revamp the menu, known for its fresh, bistro-style food, to focus on what they do best.
“I’m not a cliché person but if it doesn’t kill you, it makes you stronger really fits here,’’ he said. “We feel like we’re ready to be better than ever.’’
Once known as having something for everyone, Walton said the menu been pared down to be more efficient and to improve quality.
“Our menu was too huge because somebody would say, ‘Can you put this on the menu’ and we’d sell three of them,’’ he said. “I had to stop doing that.’’
After losing money for a year, the Ale House finally started to make a profit in April 2021, Walton said.
The Ale House and brewery opened in 2006 but this isn’t the first time Walton’s mixed things up. In order to be successful, he said you have to change with the times.
Over the years, the Ale House has gone from a dinner-only menu to adding lunch, then brunch, live music and then host of the popular Oktoberfest Party in the Street that attracted 6,000 people to downtown Gardner.
Before the pandemic hit, the Ale House was known as one of the area’s best live music venues. After after the pandemic hit, it went to take-out only.
But now the Ale House has re-opened and Walton is ready for the next phase.
While the menu may be smaller, the focus on fresh, quality products is still there, he said.
“We are a fresh-only house,’’ Walton said. “We don’t use prepared food almost at all. All of it is done in-house.’’
Beyond that, the Ale House is known for its brick oven pizza, generous portions of nachos, burgers, hand-cut fries, fish and chips and steak tips.
The new menu features a section called, “Taco Truck,’’ with three different tacos, all made in house and fresh.
And its beer offerings continue to expand as it makes its way to more local retailers. During the pandemic, the brewery purchased a canning machine, which allowed it to offer beer for takeout and to sell at local liquor stores.
“Now, all of our beer can be found in cans locally and primarily right here,’’ Walton said.
As a part of revamping the look and feel of the restaurant, including a remodeled outdoor deck, they are also changing the name to better reflect all it offers. Moon Hill Brewing Company has always been its corporate name but now it will take center stage.
“I’m feeling very optimistic and beyond hopeful,’’ Walton said.
The Moon Hill Brewing Co. at the Gardner Ale House is located at 74 Parker St. in Gardner.
For more information, visit https://www.gardnerale.com/.
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Legislation relies on $5 billion surplus; includes $1 billion for unemployment relief and proposal to support local nonprofits
The Baker-Polito Administration today filed a final Fiscal Year 2021 (FY21) supplemental budget proposal that aims to improve Massachusetts’ economic competitiveness as the Commonwealth continues to recover from the COVID-19 pandemic. The $1.568 billon supplemental budget would provide $1 billion in unemployment insurance relief for employers, support greater resources for local charities and nonprofits and ensure that small businesses do not bear a tax burden for assistance received through pandemic relief programs. The legislation relies on a FY21 surplus of approximately $5 billion and would also make critical investments in housing, human services, and education.
“Thanks to careful management of the Commonwealth’s tax revenues and strong economic activity, Massachusetts has an unprecedented surplus at the close of Fiscal Year 2021, and this legislation ensures those resources are put to work to support local economies and small businesses,” said Governor Charlie Baker. “Our proposal to provide employers with unemployment insurance relief is fiscally responsible and would provide much-needed support for businesses and workers across the Commonwealth. By combining this bill with our $2.9 billion plan to spend a portion of Massachusetts’ federal funds on urgent priorities like homeownership, environmental infrastructure and job-training, the Commonwealth has an opportunity to leverage significant resources to promote further economic growth and support our hardest-hit communities.”
“This legislation provides an opportunity to reduce significant burdens on our employers, enabling them to hire and retain workers in communities across the Commonwealth,” said Lt. Governor Karyn Polito. “Thanks to strong economic activity by consumers and businesses, Massachusetts has a unique opportunity to leverage these surplus funds to further strengthen the economy and support our communities. We look forward to working with our partners in the Legislature to make these critical investments.”
The Administration’s supplemental budget proposes dedicating $1 billion of Massachusetts’ FY21 surplus toward the Unemployment Insurance Trust Fund. This affordable proposal would help stabilize the UI Trust Fund and lessen employers’ future UI obligations. The legislation also includes language to make the federal Paycheck Protection Program (PPP) loans, Economic Injury Disaster Loan (EIDL) advances, Shuttered Venue Operators grants, Restaurant Revitalization Fund grants, and state MGCC grants nontaxable for all Massachusetts recipients, consistent with federal tax treatment.
The bill also proposes to finally implement the income tax charitable deduction, a measure that was first approved by voters nearly twenty years ago. Given the Commonwealth’s strong fiscal situation, the proposal is fiscally responsible and would support greater resources for the local charities and non-profits who supported vulnerable populations through the pandemic.
“The strong working relationship we enjoy with our colleagues in the House and Senate allowed us all to approach an uncommon fiscal year thoughtfully and deliberatively,” said Administration and Finance Secretary Michael J. Heffernan. “We are fortunate to end FY21 with an impressive surplus buoyed by rare federal activity. The Commonwealth must seize this opportunity to implement sensible fiscal policies like finally implementing a tax deduction to boost charity organizations that was approved by voters two decades ago, a measure that is affordable and should be done now.”
At the close of FY21, the Commonwealth’s Stabilization Fund now stands at a balance of $4.63 billion – the highest level ever by more than a billion dollars. The $5 billion surplus included more than $1 billion in excess capital gains deposited into the Stabilization Fund; another $1.1 billion of the surplus made a planned withdrawal from the Stabilization Fund no longer necessary.
In addition to the $1 billion UI transfer proposal, the legislation also proposes additional investments necessary to continue operating state government and invest in key priorities, including:
The legislation also includes several other policy proposals including:
To read the Governor’s filing letter, click here.
Our community and many others have lost workforce talent to larger, coastal cities for decades. While the reasons behind it are complex, the steady loss of young, educated workers seemed unstoppable. Much more recently, the COVID-19 pandemic has also seemed unstoppable and even more devastating. However, it sometimes happens that you can use one problem to solve another. Thanks to the unique circumstances of 2020 and 2021, our community may be able to pull off the biggest homecoming in history.
Smaller cities and towns such as ours have steadily lost workforce talent in recent decades. Economic opportunities within non-urban communities have been reduced by outsourcing and the Great Recession. While large cities have reaped the benefits of the tech boom, rural areas and smaller cities have hardly felt it. Communities like ours have suffered shrinking tax revenues, aging populations, and shrinking workforces as young, educated people flock to the cities for education and employment.
However, it’s not necessarily because they want to live in the city. In fact, many talented young workers don’t live in the city, but in a suburb and deal with long commutes. Lopsided economic growth has made the big cities prohibitively expensive, but many young people need the high salaries that tech offers to pay off their student debt. However, COVID has accelerated trends that could bring our workforce talent back home.
On the one hand, the pandemic may cause people to reassess aspects of city living, such as dwelling in apartments and riding public transportation. Such changes in view are ultimately not based in fact, but it’s easy to find people already voicing such opinions. More importantly, the pandemic has dramatically accelerated the shift to remote working.
Remote working was always going to make its way into the tech industry. Operating large office buildings, requiring commutes, and providing high compensation to attract talent to expensive cities have been redundant for a decade, perhaps. One result of the pandemic is that change-averse businesses have made the leap to virtual working as soon as the pandemic forced work-from-home orders across the country. With a new freedom to work from anywhere, many are looking at affordable, comfortable life in communities like ours.
In fact, tech companies are encouraging their employees to relocate. Pragmatic businesses such as Stripe are offering impressive incentives in exchange for minor pay cuts and relocation out of expensive urban areas. Since we love our quality of life, we don’t think financial incentives are the only reason to leave the rat race.
Communities around the country are trying different things to draw remote workers. Housing discounts, grants, and even tax incentives are tools being used by municipalities to attract remote workers.
These incentives will work best in combination with an appeal to the improved quality of life that we can offer. These things are proximity to nature, a peaceful place to live, affordability, and a tight-knit community. If we can provide these benefits alongside the internet infrastructure and housing remote workers need, we can bring our talent home and revitalize our community.

The International Flavor Awards works to provide small to medium sized businesses a platform to stand on and be judged against similar sized food companies. The Artisan Flave Awards competition uses a blind-judging process with a variety of food professionals, including: restaurateurs, purveyors, manufacturers, and members of the food-centric community. This was the first year that Bluesberry granola entered the competition and the third time one of Golden Girl Granola’s flavors has won an award in the “Granola” category.
“We are thrilled that Bluesberry received first place in this year’s Flave Awards!” said Deborah O’Kelly, owner of Golden Girl Granola. “To hold the distinction of having the best-tasting granola when compared to other quality artisan brands is truly special.”
The Flave Awards strive to bring value to food-based competitions and work to promote the outstanding products and companies that set themselves apart by being known as a “Flave Award Winner.” This year over 300 products from 10 different countries were placed into 29 categories, including the “Granola” category. The other categories included, but were not limited to: spicy blends, sweet treats, chutneys, jams and jellies along with other crunchy snacks.
About Golden Girl Granola: Golden Girl Granola™ is a family-owned and -operated business located in Shirley, Massachusetts and produces a branded line of gourmet granola products superior in taste and made from the highest-quality ingredients. Golden Girl Granola is a “Healthy Snack” alternative for health conscious consumers who appreciate good taste. Flavors include Forest Maple, Creative Cranberry, Bluesberry, Chocolate Decadence, Original, Home Sweet Honey, and Truly Tropical. Golden Girl Granola offers the complete line nationwide for Chain Supermarkets, Independent Supermarkets, Gourmet Food Stores, Club Stores and Convenience Stores.
Collaboration resulted in more than $1.3 million for small businesses in North Central Massachusetts
As the COVID-19 pandemic created several challenges for local business owners, Fidelity Bank, the Cámara de Comercio del Norte Central de Massachusetts and its economic development arm, the Corporación de Desarrollo del Norte Central de Massachusetts, collaborated to process and service more than $1.3 million as part of the Paycheck Protection Program (PPP). Of this total, more than $660,000 in PPP loans were part of the Urban Agenda Grant Program, which promotes economic vitality in urban neighborhoods and a means of supporting urban small business owners affected by COVID-19.
A survey conducted by the chamber following the launch of the federal PPP program concluded that some businesses did not fit into the federal programs, and that many underserved and minority businesses were unable to access traditional banks for PPP loans.
“We live in the communities with our clients which enables us to have a unique perspective to understand the importance of ensuring our local businesses prosper, especially when challenges occur out of their control,” said Ed Manzi, Chairman and CEO, Fidelity Bank. “By collaborating with the chamber and its development corporation, we were able to utilize our unique LifeDesign banking approach and provide assistance and clarity to get critical funding support to underserved small businesses who otherwise would not have obtained funding.”
As part of the Urban Agenda Initiative, the North Central Massachusetts Chamber of Commerce partnered with New Vue Communities, Reimagine North of Main, the Spanish American Center, and the Cities of Fitchburg and Leominster, to provide technical assistance and access to resources. The Chamber and its partners focused outreach efforts to reach underserved and vulnerable small businesses in the community. The average amount of the loans made was just $15,000.
“What started as emergency financing to help small businesses until the federal government responded evolved over time into providing PPP loans directly to businesses who could not secure them through other sources,” said Roy M. Nascimento, President and CEO, North Central Massachusetts Chamber of Commerce. “We also expanded our team to respond to the urgency of the underserved businesses and we now have a multi-lingual member on the team to support outreach for our Latino businesses, which comprise the largest minority group in the region.”
The development corporation processed 72 loans in round two of the PPP loan program, with Fidelity Bank servicing 64 of those loans. All of the loans were approved.
“Fidelity Bank was part of a coalition of other financial institutions in the area, including BankHometown, Berkshire Bank, Digital Federal Credit Union, Main Street Bank and Worker’s Credit Union to serve our vulnerable business owners,” added Nascimento. “Regardless of the fact that these banks are likely competitors, they all came together to do what was right by the businesses in our communities.”
Two of the businesses that obtained critical funding support from the second round of PPP loans through this collaboration were Lucy’s Furniture in Fitchburg, and Pablo’s Paint and Remodeling in Leominster.
“As the owner of Lucy’s Furniture, I want to thank the Chamber of Commerce and Fidelity Bank for assisting me with the Small Business Association PPP application,” said Wilson Arrua, Owner, Lucy’s Furniture. “During the pandemic, the upholstery business was very slow which resulted in being late on my bills. With this loan, I was able to become current on my payments and it helped get me through the pandemic.”
Pablo Ortiz, Owner, Pablo’s Paint and Remodeling said of the loan assistance, “Thank you very much to the Chamber and Fidelity Bank for your valuable help to process the PPP loan. This funding helped us stay afloat despite the terrible situation with the pandemic.”
“The past year and a half proved that when we work together, we can survive and thrive regardless of the circumstances that surround us,” said Manzi. “Fidelity Bank was here to help, and we remain an active participant in our community to ensuring all of our clients, both individuals and businesses alike, have a caring partner to guide them through opportunities and challenges and get them where they want to be.”
Experts in banking centers to provide exceptional service for online, mobile and remote banking
As the demand for online banking increased during the pandemic, Fidelity Bank recently announced the appointment of four digital bankers who are bringing the LifeDesign Banking approach to a digital world to help clients get where they want to be.
Launched in February 2020, digital bankers are available to respond to client inquires received via telephone, fax, email and webchat, and also support clients who have questions about digital banking when they are visiting one of the bank’s 14 banking centers.
The four digital bankers are:

Mary Hanlon, serving the Stow business center

Raymond Ayala, serving the Millbury business center

Angelina Pedersen, serving the Paxton business center

Christine Morrison, serving the Princeton business center
When comparing first quarter 2020 to first quarter 2021, Fidelity Bank experienced an increase of 36 percent in mobile app visits, an increase of 244 percent in online chat sessions and a 258 percent increase in submitted web forms as the banking centers were closed and available only via drive-thru due to COVID-19 guidelines.
“During the pandemic, we realized the opportunity to help clients in a digital world by bringing the experience of our banking centers to those who need to obtain service online,” said Sheila King-Goodwin, Senior Vice President, Chief Community Banking Officer, Fidelity Bank. “Our digital bankers are experts in our C.A.R.E. process by connecting, analyzing, recommending and executing products and services to our clients and utilize our LifeDesign Banking approach to help clients in all lines of business find the solution they need.”
In addition to service related to Fidelity Bank products, digital bankers can also help small business owners with navigating online accounting software, such as Quickbooks®, and individuals with online payment applications, such as Apple Pay®. Clients will also receive personalized onboarding services when opening new accounts, including follow-up on debit card and check delivery, as well as overall satisfaction of online services.
To learn more about digital banking at Fidelity Bank, visit https://www.fidelitybankonline.com/personal-banking/checking-accounts/online-mobile-and-text-banking/
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA