E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward

How to Grow When It’s Slow: Change Your Business for The Better
“Companies are getting good at ripping off the band-aid and making decisions quickly and swiftly,” reports Cameron Herold, business expert and author of Meetings Suck. “That’s a good skill to have now that they’ve all benefited from making those tough decisions confronted with real facts.”
We got to eavesdrop on business expert Cameron Herold in a recent Real Estate Rockstars Radio interview. He’s the mastermind behind hundreds of companies’ exponential growth and teaches today’s most dynamic business leaders.
There are tons of lessons that companies and business leaders can learn from a crisis. We see this period as an opportunity for retooling businesses and making them better. Cameron Herold offers the following tips that we think can help you thrive.
Create a more empathetic workplace
One of the most important lessons that you can learn during tough times is empathy. After a crisis has passed, there should be a shift in your business culture. Both the management and employees should appreciate each team member’s contribution to the running of the organization. There should be more humanity, with colleagues looking out for and seeking to understand each other more. This will create a sense of belonging and make employees feel valued and appreciated.
Make tough decisions swiftly
For any business to grow when it is slow, the management has to make a lot of tough decisions. The changes that such events bring require that businesses adapt quickly to survive. Considering the fast-changing world in which businesses operate, the ability to make decisions quickly is an asset that will deliver great benefits. Herold says that these are skills that will stay with people beyond the crisis. When decisions are made based on data, there is a good chance they will make your business better.
Focus on innovation
Making your business better will also involve focusing on innovation and investing in technology systems that facilitate mobile working. Most crises will create barriers to business, making it necessary to develop better approaches and new ways of thinking. Greater innovation will create an environment for employees to explore, exercise creativity, and develop problem-solving skills. In the end, it will be important to ensure that all employees are comfortable with technology.
Improve leadership
Leadership will be instrumental in guiding the team through tough times and improving business operations going forward. In uncertain times, business leaders will adopt the most effective behaviors and attitudes. These include communicating clearly, thinking long-term, staying calm and strong, taking decisive action, and demonstrating empathy. If you want to make your business better, you should demonstrate the true leadership character that a crisis reveals. You should make these values part of your business culture to ensure sustainable growth in the long term.
Renewed career opportunities
The adjustments that are made during a crisis will create work that allows for more diversity. The use of technology will also make work more flexible as employees work remotely. Business leaders will encourage engagement to ensure that all employees play their part in overcoming the crisis. Depending on how the process is handled, there will be numerous career opportunities for staff as the management broadens the definition of responsibilities, reassesses critical jobs, and motivates employees.
For information about how to become a better business owner or operator, check out the Second In Command Podcast at CameronHerold.com/podcast.
And stay tuned for the next article in the 6-part series How to Grow When It’s Slow on the topic of remote hiring.
Article by: Matt Murphy
Fuente del artículo: State House News Service
AUG. 25, 2020…..Gov. Charlie Baker visited a bicycle shop in Belmont on Tuesday, admitting after a tour that he and his wife, Lauren, have “kicked the idea around for awhile” of buying themselves bikes.
Baker insisted, “No, I wasn’t shopping,” but suggested he might take his own advice this weekend and go out to get himself two new wheels during the the state’s annual sales tax holiday weekend.
“I think it would be great if everybody who’s looking to buy pretty much anything that they’ve been putting off or that they might do at some point down the road to find a way to go out and make that happen,” Baker said Tuesday, after touring the award-winning WheelWorks bike shop, co-owned by Clint Paige.
The official reason for Baker’s visit was to draw attention to the upcoming tax-free weekend and announce a $2 million ad campaign that will run through the end of the year, encouraging residents to shop, dine out and travel at local stores and destinations.
For the fourteenth time since 2004, the state will give shoppers buying from Massachusetts retailers this weekend a break from the state’s 6.25 percent sales tax on all purchases under $2,500.
Baker said the holiday weekend, which became a permanent fixture on the August calendar in 2018, is important every year, but especially this year as small businesses look to recover from the COVID-19 pandemic restrictions imposed throughout the spring and early summer.
“We would urge you all to get out and shop and shop safely,” Baker said.
Paige said he’s been lucky to have a product that people wanted to use during the pandemic, but he said other retailers and the food industry have not been as lucky.
“So do whatever you can, residents here in Massachusetts, to recognize the fact that there’s a lot of people out there that are still hurting. Do what you can to come up this weekend and come out over the next several months to support these businesses that are not doing quite as well,” Paige said.
Lt. Gov. Karyn Polito said the administration plans to use $500,000 from the budget of the Massachusetts Office of Travel and Tourism and $1.5 million from the federal coronavirus relief fund to run print, television, radio and online ads through the end of the year. The campaign begins Friday.
The state will also utilize billboards and social media to spread the message, and plans to consult with regional tourism councils on marketing strategies. MOTT is run by Executive Director Keiko Orrall, a former state legislator from Lakeville and Republican National committeewoman who is in Charlotte this week for the Republican National Convention.
The “My Local MA” campaign can also be accessed online at www.findmylocalma.com, with links to local resources and chambers of commerce to find out where to shop and stay locally.
“The goal of this campaign is to continually remind people that where you shop, dine and travel matters,” Polito said.
Massachusetts Retailers Association President Jon Hurst visited WheelWorks with Baker, and said that while 100 percent of RAM’s members are now open, 50 percent are operating at reduced capacity. He said that could mean businesses doing only curbside or delivery business, or limiting the number of people in their stores at any given time.
“We need to remind people that they need to shop like jobs depend on it, because, frankly, they do,” Hurst said.
Massachusetts is one of 16 states that plan to hold a sales tax holiday this year, according to Hurst. The Legislature previously voted every year whether to authorize the August sales tax holiday, but in 2018 Baker signed a law making it permanent.
Baker said that the tax-free shopping weekend, which is typically pegged to the return to school, costs the state between $20 million and $25 million in forgone tax revenue. In a year when the state still doesn’t have an annual budget in place and is worried about a big mismatch between spending and revenues, and with school beginning remotely for many students, Baker did not offer an estimate for how much this year’s holiday could cost.
Hurst said that 20 percent of his member businesses have reported doing better than last year, while 80 percent have seen a downturn in business in 2020.
Baker said that while businesses like WheelWorks have benefited from people wanting to get outside and be active during the pandemic, other sectors of the economy, including the tourism and entertainment industries, are paying “an incredibly painful steep price for COVID and for a lot of the restrictions and the rules and the guidelines that we put in place.”
“A tax break is always good for the taxpayer, obviously, but this year in particular we really want everybody to think about taking advantage of the chance that this provides for you to go shop in locally-owned, locally-operated business in your community,” Baker said.

How to Grow When It’s Slow: What Not to Do Right Now
Cameron Herold is a top business consultant, speaker, and author of Double Double – How to Double Your Revenue and Profit in 3 Years or Less.
We got to take a peek into a conversation business expert Cameron Herold had with one of his clients via a recent podcast interview on Real Estate Rockstars Radio. He’s the mastermind behind hundreds of companies’ exponential growth and teaches today’s most dynamic business leaders.
Cameron asked his client, “What revenue ideas have you come up with?”
“We haven’t had time for that,” she replied.
“So what marketing have you been doing in the last 10 days,” Cameron asked?
“We haven’t had time for that,” she repeated.
“You’ve never gone two weeks without doing sales and marketing and business development in your history,” Cameron explained. “Why would you stop now?”
This series has been offering ideas on what you can do to grow your business, it seems appropriate that we share some suggestions for what NOT to do. For example, don’t stop marketing!
There is a lot that business leaders can do to ensure their company grows when it is slow. However, some mistakes could prove costly in the long run. Inspired by Cameron, here are some things we would discourage during a crisis:
Don’t Change Your Strategic Plan
Crises can send business leaders into a frenzy as they take measures to protect the company and employees. To avoid making mistakes, you should look at the areas where you can cut costs while at the same time remaining focused on the future. When the ground starts shaking, avoid the temptation to change your strategic plan immediately. It would be necessary to think, consult, and discuss the business’s future with the relevant stakeholders to help you grow both during and after the crisis.
Don’t Lie to Achieve Short-Term Goals
It can be difficult to deal with the pressure that comes with a crisis and slow growth. Companies will do everything in their power to ensure they get paid for their products and services. You should be careful not to lie to achieve short-term revenue targets. When managing a crisis, it is important that you think long-term. Having a long-term plan will allow you to do your sales and marketing while at the same time mitigating risks and losses.
Don’t Put Unreasonable Pressure on Teams to Deliver Results
Some managers will double sales goals or ask employees to deliver higher numbers to the company in tough times. However, it is important to understand that the employees are trying to adapt to changes as well. Crises present a challenging working environment that may make it difficult for many employees to deliver the expected results. It should not feel as though business leaders are out of touch and tone-deaf. Managers should set realistic targets that will encourage employees to deliver.
Don’t Give Bad Behavior A Pass
When trying to navigate the tough environment and lead your team forward, you should remember that this is a stressful time. Your employees may be under pressure both at work and at home. However, this is not to say that bad behavior should be condoned in the workplace. An angry outburst at work can erode trust and ruin relationships between colleagues. Whenever you notice any bad behavior, you should not give it a pass. Instead, call out the bad behavior to ensure it does not undermine focus and hard work.
Don’t Be Slow to Adapt
Most crises will lead to a change in interests and habits, which can cause a shift in the competitive landscape, making it necessary to respond quickly to the changes. When circumstances appear to be dire, keeping a competitive edge can be very challenging. However, you will have to adapt quickly if you want to pursue new markets and opportunities. Failure to do this may see you falling behind on the competition and struggling to recover when the crisis fades.
For information about how to become a better business owner or operator, check out the Second In Command Podcast at CameronHerold.com/podcast.
And stay tuned for the next article in the 6-part series How to Grow When It’s Slow on the topic of how to change your business for the better.
And that’s the download!
For more details: nashobatech.net/community_ed
Fitchburg Public Library presents…
Harry Potter Book Night! February 6, 2019, 6-7:30 pm – Garden Room, Fitchburg Youth Library
Join us on February 6, 2019, from 6-7:30 pm for our 3rd Annual Harry Potter Book Night! This year’s theme is “Hogwarts School of Witchcraft and Wizardry”! There will opportunities to make magical crafts like origami sorting hats, personalized bookmarks, and glitter wands to help you in “school”. There will be tests of your knowledge – from a Table Top Quidditch Tournament to Harry Potter trivia, and even special classes you can take in slime potion creation! Make sure to take a picture at our photo booth of all of your enchantments and stop by our refreshment table to keep you alert!
Our new Teen Librarian, Colin Welch, will also be sharing the wonder of J.K. Rowling’s unforgettable stories and, most excitingly, introducing the next generation of readers to the unparalleled magic of Harry Potter.
Please check our calendar listing for more information. All are free programs. Free parking is available in the lot at the corner of Boulder Drive and Newton Place. For information about this or other Library programs call 978-829-1780 or visit our website: www.FitchburgPublicLibrary.org.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA