E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
The retirement age was long believed to be 65. Thus, the moment most individuals clocked 65, they tapped out of the employment sector and went home to start drawing on their Social Security benefits. Our community is experiencing a major shift as more and more workers are opting to stay on, later than 65, some even going beyond 70, which is good news for our local companies.
When people retire early or the slated 65, workers with vital experience take all that knowledge with them and this leaves our firms with knowledge gaps worth decades. While new blood is essential for the companies’ perfect running and catching up with the new status quo, knowledgeable, and technical know-how, it is worth noting that expertise gathered over decades is simply priceless, you can never put a price tag on that. Therefore, it is a good thing that people who have been around as businesses were formed, are in touch with their policies, watched them evolve, and have a clear sense of direction are staying on to keep growing these companies.
Why Are People Opting to Retire Later?
Some have had to retire earlier than they would have wished. We are ambitious people, but circumstances such as ill-health, accidents, or debilitations of all kinds may come between us and our visions for the firms we work in.
Those who stay longer might do so because the age for accessing the Social Security benefits has increased to 67 from 65, which applies to people born later than 1960. We, therefore, have to stay longer to be liable to these benefits.
We all deserve to lead a dignified life after a life spent building our local and country’s economy. Retiring later comes with the added benefit of boosting our income substantially, as the full benefits set on when you clock 70 and a half. People who feel their finances are not in order at the time of retiring might want to work a few more years to improve them. This is partly informed by the fact that the practice of paying pension is quickly losing ground.
A study has found that 61% of Americans fear going broke more than they fear death itself. Just the prospect of going broke has them putting in more hours only to live a better quality of life after retirement. At the same time, most want to stay active and do not prefer the inactive, no-routine experience that comes after retirement.
How Can Companies Gain from Late Retirement?
Regardless of their inspiration to stay longer, companies stand to benefit when we retire later, compared to when we seek early retirement. They have a bigger pool of experienced workers who are in touch with the company’s vision. What’s more, when new workers come in, they can find mentors in workers who have opted to retire much later.
Companies dedicate a lot of resources to training recruits and after all that training, most leave to seek better employment experiences. Older workers tend to stay longer at the firms they work rein. While they may not sit in active job spaces, they can hold consultative positions within the firm, which require a great deal of experience.
Better still, delayed retirement results in a higher GDP of our locale. As long as they keep working, they pay income tax, which goes a long way in improving service delivery in our community.
Remote learning has not been ideal for many students, but it has been popular with one group – those taking graduate and continuing education classes at Framingham State University.
The COVID-19 pandemic forced the state university into online-only classes in March 2020, and as it turns out, many students have been happy with the change.
Michael Merriam, assistant dean/director of Graduate and Continuing Education Recruitment, said it was a challenging transition a year ago when in-person learning abruptly shut down. But it also forced the university to adapt and allowed students to continue learning. Not only have the graduate and continuing education programs continued but several course areas have seen a boost in enrollment, Merriam said.
“We have seen increases in enrollment throughout the course of the pandemic,’’ he said. “We haven’t had any worries about cancelling classes or shutting down programs.’’
Merriam said there have been increases in areas where careers are in high demand or where students see a need for professional development.
In education for example, many teachers who lost their jobs are taking this time to beef up their skills.
“I believe that students are trying to pad their resumes and get additional licensures to make them more marketable,’’ he said. “School districts are saying you may have an elementary certification, but we may need a reading specialist.’’
He said all 13 concentrations in education had increases with the two most popular being special education and literacy and language, which is needed for a reading specialist.
Framingham State offers a range of continuing education courses including graduate degree programs and certificate programs. Many classes focus on the business, education, and health care fields.
Health care is one area that has been growing for a couple of years, he said.
Merriam said the university typically serves students within a 30-mile radius of its campus. But since going remote, students from as far away as Western Massachusetts have signed up for classes.
Merriam said continuing education and graduate classes have been remote since March 2020 and will continue to be throughout the spring and summer. But even when in-person learning resumes, he said the university plans to continue utilizing technology to reach continuing education students.
“The mindset has changed and that’s going to continue,’’ he said. “We’ve been successful remotely. Typical adult learners don’t want to see the campus, they don’t care about sports and clubs. They just want to know what classes there are.’’
Framingham State University offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields.
Located on Route 9 in the heart of the MetroWest area, Framingham State University has over 35 Master’s Degrees, Graduate Certificates, and Post-Baccalaureate Programs specifically designed and scheduled for working adults.
Framingham State University can be reached at 508-620-1220 or by visiting https://www.framingham.edu/.
Massachusetts will advance to Step 1 of Phase IV on March 22; Replaces Travel Order with Travel Advisory
BOSTON — Today, the Baker-Polito Administration announced that Massachusetts will advance to Step 1 of Phase IV of the Commonwealth’s reopening plan on Monday, March 22. The Administration continues to take steps to reopen the Commonwealth’s economy with public health metrics continuing to trend in a positive direction. This includes drops in average daily COVID cases and hospitalizations. Massachusetts also continues to be a national leader in vaccination rates. The Administration also replaced the Massachusetts Travel Order originally issued in July 2020 with a Travel Advisory, effective March 22.
In addition, the Administration also announced nearly $31 million in awards to 710 additional small businesses in the tenth round of COVID-19 relief grants administered by the Massachusetts Growth Capital Corporation (MGCC).
Phase IV, Step 1 and Gathering Changes:
On March 1, Massachusetts loosened capacity restrictions for several industries and advanced to Step 2 of Phase III of the reopening plan. Since then, hospitalizations dropped by 20% and deaths dropped by 24%. The seven day average of new cases in long-term care facilities dropped by 53%. The positive test rate remains below 2% and has been for several weeks now. The seven day average of new cases is also down over this time by 7%.
Effective Monday, March 22, all communities in Massachusetts will move into Step 1 of Phase IV of the state’s reopening plan. This will open a range of previously closed business sectors under tight capacity restrictions that are expected to be adjusted over time if favorable trends in the public health data continue. Effective on the planned advancement to Step 1 of Phase IV, the following large capacity sports and entertainment venues will be permitted to operate at a strict 12% capacity limit after submitting a plan to the Department of Public Health (DPH):
Also effective on March 22, gathering limits for event venues and in public settings will increase to 100 people indoors and 150 people outdoors. Outdoor gatherings at private residences and in private backyards will remain at a maximum of 25 people, with indoor house gatherings remaining at 10 people.
Additionally, dance floors will be permitted at weddings and other events only, and overnight summer camps will be allowed to operate this coming summer. Exhibition and convention halls may also begin to operate, following gatherings limits and event protocols. Other Phase IV sectors must continue to remain closed.
Travel Order:
Effective Monday, March 22, the Massachusetts Travel Order will be replaced with a Travel Advisory.
The new travel advisory will urge all persons entering Massachusetts, including returning residents, are advised to quarantine for 10 days upon their arrival if they have been out of the state for 24 hours or more.
The advisory does not apply to anyone in the following categories:
Travelers are additionally encouraged to consult and follow the CDC’s guidelines and requirements for travel.
COVID-19 Business Relief Grants:
Today, the Baker-Polito Administration announced approximately $31 million in awards for 710 additional businesses in the tenth round of COVID relief grants administered by the Massachusetts Growth Capital Corporation (MGCC). As in prior rounds, each grant recipient meets sector or demographic priorities set for the grant programs administered by MGCC.
With the addition of this round of grants, the Administration has awarded over $633 million in direct financial support to 14,056 businesses across the Commonwealth.
Grants for this round were awarded to 327 minority-owned, and 293 women-owned, businesses; 240 recipients are located in Gateway Cities, and 245 businesses awarded grants have not received any prior aid.
Additionally, MGCC will soon be announcing the availability of funding to support small business technical assistance and community development financial institutions.
PRINCETON, Ma. – Wachusett Mountain Ski Area is pleased to announce that Charles Adams, former assistant general manager at Boston’s TD Garden, has joined the resort management team as new Food & Beverage Director.
Adams brings more than 15 years of experience and leadership in a variety of food service operations at major sporting venues. He helped lead TD Garden through the completion of its recent $100m expansion and renovation project. Working for the Delaware North Company, Adams assisted in the overall leadership of all food, beverage and retail sales at The Garden. Prior to moving to Massachusetts, he served in a variety of key food service management roles for Levy Restaurants at several iconic sports stadiums and arenas and major sporting events in the south. His background includes Director of Operations for the University of Alabama; Assistant Director of Operations at Mercedes Benz Stadium; Assistant Director of Operations at The Georgia Dome; and Catering Supervisor at Turner Field.
At Wachusett, Adams will oversee all Food & Beverage operations including the Main Food Court Cafeteria; Coppertop Lounge & T-Bar; Black Diamond Restaurant; Balance Rock Coffee Company; and O’Brien’s Deck Bar & Grill. He will also manage all of Wachusett’s private event catering including weddings, corporate outings, private functions, meetings and sales of Wachusett’s private Mountain Suite Slope Skyboxes.
“We are very happy to have Charles join our team,” said Wachusett President Jeff Crowley. “With his extensive background managing food & beverage operations at such major venues, we’re very excited about the new opportunities this will create here at Wachusett. We have had a wonderful F&B Operation for years, we hoping he can help us maintain or take the food service to yet another level.” Wachusett is already well known for its quality food service, often recognized in the SKI Magazine annual reader survey for providing some of the best “on-mountain” food among all Eastern US Ski Resorts.
Currently, Adams is overseeing the new summer operations of O’Brien’s Deck Bar & Grill outdoor restaurant open weekends and select Thursdays and Fridays through September 27. “Charles has been instrumental in reopening O’Brien’s outdoor restaurant this summer while complying with the COVID protocol standards set by CDC & Westminster Board of Health,” added Crowley. “He looks forward to working with the local and state governing bodies and will be very helpful in us managing the new COVID 19 protocols we will be implementing this winter.”
Wachusett Also Promotes New Executive Chef
PRINCETON, Ma. – Charles Adams, Wachusett Mountain’s new food and beverage director, is also pleased to announce the promotion of Cassandra Koranda as the resort’s new Executive Chef.
“Cassie has long been part of the Wachusett family,” said Wachusett vice president Carolyn Stimpson. “She started working here along with her mother at age 15 and we’re thrilled to see her bring her culinary skills to a new level for our team.”
Koranda has been working as Wachusett Mountain’s Sous Chef for the past two years and previously as Kitchen Manager at the Blueprint American Bar & Grill in Westminster. A top graduate of the Bay Path Regional Vocational School Culinary Arts Program, she found her love for cooking at an early age working for her parent’s restaurant in Worcester. Prior to returning to her roots in central Massachusetts, she managed two restaurants on the Camp Pendleton Marine Base in California where she fed thousands of Marines daily.
As Executive Chef, she will supervise kitchen operations and oversee the menus for Wachusett’s Main Food Court Cafeteria; Black Diamond Restaurant; Balance Rock Coffee Company; and O’Brien’s Deck Bar & Grill. She will also be responsible for all of Wachusett’s private event catering. You can see her cooking up some Wachusett specialties at www.wachusett.com/The-Mountain/Media-Center/Video-Gallery.aspx
Resource Management, Inc. (RMI) announces its 25th anniversary as a national, full-service Human Resource Outsourcing & Professional Employer Organization (PEO)

Mr. Lopez sold R&M Maintenance in 1992 and worked for an employee leasing firm, where he was an account executive selling time and attendance recording systems. He transitioned to the business protection service that included insurance products and human resources. Unfortunately, the firm shut down unexpectedly, leaving clients left to pay hundreds and thousands of dollars in taxes, unemployment insurance and 401(K) payments. The impact his clients were facing affected him personally, so in 1995, he took matters into his own hands.
“I took my own money from my savings and payed for whatever was owed in taxes and workers compensation. All of those clients left hanging, became my very first clients at RMI.” said Lopez.
What was once a nightmare, turned into the American dream. Today, RMI celebrates 25 years in business. The company is a family-owned full-service Human Resources and PEO providing expertise in Payroll, Employee Benefits and Workers’ Compensation to small and mid-size businesses. The firm operates in 39 states.
Lopez and his family have made a great impact on the business since it started in 1995. His daughter, Rachel serves as President and son Alex, Vice President. “My dad has always been a hard worker. Since day 1 he’s always had this drive to help businesses prosper and reach success.” Rachel said.
RMI is a rapidly growing business with its headquarters located in Fitchburg, Massachusetts and offices in Orlando and Doral/Miami, Florida. This year, the company was awarded #1 in Largest Minority-Owned Business in Massachusetts.
Due to RMI’s business expertise it has grown to be included in the top 50 largest Hispanic- Owned business in the nation. RMI’s commitment to provide professional services was recognized by the US Dept of Commerce, awarding the firm with the prestigious Minority Professional Service Firm of the year in 2018.
The family is proud of the growth over the past 25 years and have big dreams for taking RMI to the next level for years ahead. “The passion my dad has for the PEO community speaks volumes to the success that RMI has had for the past 25 years. My dad formed a solid foundation for us to build off, which has allowed us to grow into the businesses we are today” Rachel said. “As we look to the future, our mission is to continue supporting small businesses and help them achieve their long-term goals, by taking on the administrative burden of HR, Payroll, Employee Benefits, and Workers’ Comp. RMI reduces their liability and gives them more time to concentrate on their core business and growth.”
About Resource Management, Inc.
Are you struggling with HR for your business? At RMI we believe employers should have the opportunity to focus on their core business functions, without having to think about HR, Payroll, Employee Benefits, and Workers’ Compensation. For more information on our services, visit our website: www.rmi-solutions.com
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA