E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
Clinton Savings Bank is much more than a community bank. With 6 branch locations (Berlin, Bolton, Boylston, Clinton, Sterling, West Boylston) and a seventh opening next year in Shrewsbury, Clinton Savings has a major impact throughout Central Massachusetts.
Clinton Savings Bank also has a rich history in the business community, opening its door 171 years ago in 1851. With 104 employees, the Bank takes great pride in its banking team.
“We are fortunate to have employees that believe in our mission and possess the skill set of reliability, problem-solving, willingness to learn and to ask questions and most importantly teamwork,” said Robert J. Paulhus, Jr., President & CEO. “Our average tenure is nine years with our longest employee being with us for 43 years.”
Paulhus added that Clinton Savings Bank’s work place culture is a collection of attitudes, beliefs and behaviors that make up the regular atmosphere in a work environment. “We know that a healthy workplace aligns employee behaviors and company policies with the overall goals of the Bank, he said. “After almost two years of disruption and social fragmentation we continue to create an environment that our employees can be happy and engaged in when working.
Since COVID, Paulhus noted the Bank has adapted to a more flexible hybrid work model, created new personal employee experiences – expanded the employee recognition programs and invested in new technology to help every employee feel more connected and inspired.
Recognizing the past two years have been rough for the business community, however Paulhus is very optimistic about the future. “Clinton Savings Bank is well-positioned for continued growth and success,” he said. “We will continue to enhance the customer experience, improve capabilities, and create opportunities for future growth. Our vision and mission statements keep us aligned to what’s most important — the well-being of our customers and the communities that we serve.”
Paulhus added that working in a diverse mix of towns in North Central Massachusetts helps represent a “community feel and bind which is what community banking is all about — having the best interest of others in mind and forming personal relationships with customers.”
He feels the Bank’s longevity and trust it has built with its customers is what sets Clinton Savings Bank apart from its competition. “We have shown our commitment to the people we serve by giving back, whether, it’s monetary or our employees volunteering at non-profit organizations or town events,” Paulus said. “We’ve never closed any of our locations and continue to invest in the towns we serve.”
He also echoed a great sense of pride in how Clinton Savings Bank supports the communities it serves. “We think of ourselves as ‘relationship’ bankers as opposed to ‘transactional’ bankers, said Paulhus. “We are an integral part of downtown and we know what it takes to be a community bank. Being a part of the local neighborhoods for over 170 years we have that specialized knowledge of our local neighborhoods and our customers.” A great example of that support is the Bank’s two full-service branches at Tahanto Regional High School and Nashoba Regional High School operated by the students in the banking program and managed by a CSB Relationship Banker.
While Clinton Savings uses multiple marketing channels to promote itself, Paulhus said “Word of mouth is marketing that you cannot beat.” “We are fortunate to have dedicated employees and a corporator body made up of some great local business people that are on the streets talking about the Bank and encouraging folks to try us,” he added.
Like many businesses today, Clinton Savings Bank relies heavily on digital marketing, as well. “Since the onset of the COVID-19 Pandemic there has been a shift from using mostly traditional marketing to using mostly digital marketing.” Paulhus noted. “Tools like our website, email, social media, and web-based advertising, along with text and multimedia messages allow us to send more personalized offers and services to match people in different stages of their lives and needs, in real time with a lower cost per lead and higher conversion rate.”
Paulhus said the Bank’s customers are by far its strongest influence. “They have a huge influence on the success of the Bank or any business in today’s digital age,” he concluded. “They can share their experience either good or bad within seconds using online tools. Having a customer base that is loyal and engaged will drive revenues; without them, businesses cannot continue to exist.”
Clinton, MA | Clinton Savings Bank | Chamber of Commerce | North Central Massachusetts | North Central Massachusetts Chamber | Chamber Member | Massachusetts Business | Worcester County | Member Spotlight
Work continues as extension of Chamber’s Community Leadership Institute program
The North Central Massachusetts Chamber of Commerce recently collaborated with InTown Fitchburg to continue the work of improving the downtown Fitchburg business district which began shortly prior to the pandemic shutdowns.
In early 2020, Project Maintain, was created under the guidance of eight reputable organizations and businesses in North Central Massachusetts as part of the Chamber’s annual Community Leadership Institute program (CLI). Following the completion of one project at 655 Main Street, the project was paused due to the pandemic until the Chamber began collaborating with InTown Fitchburg to continue the project work this year.
Projects are designed to improve the appearance of vacant business windows in the downtown area to create interest in future business development and community inclusion. The organizations involved in Project Maintain include the Chamber, NewVue Communities, North Central Massachusetts Development Corporation, Rollstone Bank & Trust, Leominster Credit Union, MassHire and the Arc of Opportunity.
“The Project Maintain team was made up of members working for businesses and organizations with a vested interest in attracting new business to downtown Fitchburg, creating a vibrant place for people of the region to live, work and play, and we were fortunate to have support of the project from the Mayor’s Office and Main Street landlords,” said Melissa Kuehl, Vice President, Marketing, Rollstone Bank & Trust. “Although we did not see our vision come to fruition due to the onset of the pandemic, we are thrilled that our fundraising and other efforts are able to assist in the work that InTown Fitchburg is doing.”
With the financial support provided for Project Maintain, the Chamber granted the funds to InTown Fitchburg to continue the work improving Main Street.
“We are very thankful to the North Central Massachusetts Chamber and the Community Leadership Institute for their contribution and active involvement in our efforts to enhance the downtown business district in Fitchburg,” said Joe Ferguson, Executive Director, InTown Fitchburg. “The contribution from the Chamber’s Leadership Institute helped fund the purchase and installation of commercial self-watering planters to help beautify and improve the atmosphere of downtown. You will see additional self-watering planters along the sidewalks of Main Street in the Spring of 2023.”
The Chamber developed the CLI program to inspire a new generation of community leaders to enthusiastically assume important roles in their community while motivating participants from diverse backgrounds to be influential in the region’s future. Previous CLI projects included the creation of a non-profit organization, The Russell Brooks Foundation, to help with holiday gifts for families when a parent or loved one is undergoing cancer treatments. Most recently, the CLI participants led a holiday drive to raise funds and personal care items for economically, socially and educationally disadvantaged youth through My Turn, Inc., a non-profit that helps people develop their skills, goals, and self-confidence through alternative education, post-secondary career planning, career exploration and employment training.
To learn more about the CLI program, please contact Kat Deal, Events & Program Manager, at 978-353-7600, ext. 235, or at .
Chamber of Commerce | North Central Massachusetts | North Central Massachusetts Chamber of Commerce | Community Leadership Institute program | InTown Fitchburg
The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce, recently approved a loan of $150,000 to Adams Farm and Slaughterhouse to assist toward the purchase of equipment and working capital.
Adams Farm and Slaughterhouse, a third-generation meat processor and retail store located at 854 Bearsden Road, Athol, employs 32 full-time and 11 part-time employees. The farm, which began as a dairy farm in 1919 by Hester Adams, was taken over in 1946 by Lewis Adams, who changed the operations from dairy farm to slaughterhouse. Today, the company is owned and operated by Lewis Adams’ wife, Beverly Mundell, her son Richard Adams, and her daughter, Noreen Heath-Paniagua.
“As a third-generation local business, we take great pride in providing our customers with a variety of fresh meats, dairy products and ice cream they’ve come to trust over the years,” said Mundell. “We appreciate the North Central Massachusetts Development Corporation for their support of our efforts to enhance our business for more generations to come.”
Adams Farm and Slaughterhouse offers customers beef, pork, chicken, smoked meats, lamb, goat and veal at their retail store, as well as homemade deli products, produce, bread, milk, cheese and ice cream. For more information visit, https://adamsfarm.biz/
Como entidad de microcréditos, NCMDC puede otorgar préstamos a pequeñas empresas de hasta $250,000 para capital de trabajo, bienes inmuebles, equipo, inventario y expansión, además de colaborar con nuestros socios bancarios para proporcionar financiamiento puente para la etapa final de un proyecto.
For more information about the NCMDC loan programs, please call 978.353.7607 or visit NorthCentralMass.com or ChooseNorthCentral.com.
Chamber of Commerce | North Central Massachusetts | North Central Massachusetts Chamber of Commerce | North Central Massachusetts Development Corporation (NCMDC) | Adams Farm and Slaughterhouse | Microloan Lender

“We are very excited and pleased to welcome Michelle to our team”, said Managing Director of Private Banking, Elizabeth Mineo. “The role supports our continued commitment to providing exceptional service, advice, customized lending, and liquidity management solutions delivered by experienced bankers embedded in the communities we serve.”
At Berkshire, Ms. Samuel will be responsible for new business development in the Boston market by supporting private banking clients with a full suite of financial solutions tailored to help them reach their individual goals.
Ms. Samuel brings almost twenty years of experience in the financial services industry within the Boston area. She has worked with professional service firms, privately held businesses, and high-net-worth individuals and businesses. Most recently, she spent two years at First Republic Bank and sixteen years at Boston Private Bank. She earned her bachelor’s degree in accounting and finance from Northeastern University and is an MBA candidate at Boston University’s Questrom School of Business. She resides in Brockton, MA, with her two children.
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About Berkshire Bank
Berkshire Bank, founded in 1846, is becoming a high-performing, leading, socially responsible community bank. It empowers the financial potential of its stakeholders by making banking available where, when and how it’s needed through an uncompromising focus on exceptional customer service, digital banking, and positive community impact. Providing a wide range of financial solutions through its consumer banking, commercial banking and wealth management divisions, the bank has approximately $12.1 billion in assets and a community-based footprint of 100 financial centers in Massachusetts, New York, Vermont, Connecticut and Rhode Island. Headquartered in Boston, Berkshire Hills Bancorp (NYSE: BHLB) is the parent of Berkshire Bank. Named one of America’s Most Trusted Companies by Newsweek and America’s Best Midsize Employers by Forbes, Berkshire is also listed in the Bloomberg Gender-Equality Index and a Best Place to Work for LGBTQ+ Equality. To learn more, visit www.berkshirebank.com or follow us on Facebook, Twitter, Instagram, and LinkedIn.
The City of Fitchburg Health Department is pleased to announce that Community Health Resource Fair will be held at the Fitchburg Senior Center on Thursday, October 19, 2023 from 4:00pm-7:00pm. As in prior years, we will feature over 70 vendors representing area community service organizations and city departments. Throughout the event, we will be offering free Flu vaccines, Blood pressure screenings and Naloxone training.
This is a great opportunity to promote your agency while networking with other organizations – we average 275+ attendees.
We would like to invite your organization/department to join us again – there is no charge to participate and tables and chairs are provided– just bring your table cover and information! Once again, the Holiday Decorating Committee Fitchburg will be selling refreshments.
We will be holding free raffles throughout the Fair and invite you to donate an item or basket.
MWCC President James Vander Hooven joined Governor Maura T. Healey today to launch MassReconnect, her administration’s new program establishing free community college for Massachusetts residents aged 25 and older and awarded $100,000 to each of Massachusetts’ 15 community colleges to support the quick implementation of the program this fall. Governor Healey and President Vander Hooven were joined by Lt. Governor Kim Driscoll, Senate President Karen Spilka, Secretary of Education Patrick Tutwiler, Commissioner of Higher Education Noe Ortega, and other community college presidents today at MassBay Community College’s Wellesley Campus. During the event, the Healey-Driscoll Administration highlighted the first MassReconnect students at MassBay, celebrating the impact the program is expected to have for students across the state.
“MassReconnect will be transformative for thousands of students, for our amazing community colleges, and for our economy,” said Governor Healey. “It will bolster the role of community colleges as economic drivers in our state and help us better meet the needs of businesses to find qualified, well-trained workers. We can also make progress in breaking cycles of intergenerational poverty by helping residents complete their higher education credentials so they can attain good jobs and build a career path. Our administration is grateful for the partnership of the Legislature to move forward on this critical program that will make our state more affordable, competitive and equitable.”
“Our administration and our community college partners are ready to hit the ground running with MassReconnect this fall semester. We encourage any eligible students who might have been holding off on taking that final step to enroll to do so now to begin this next stage of their education and career,” said Lieutenant Governor Driscoll. “We are also proud to be setting our community colleges up for success by providing them each with $100,000 for implementation of this lifechanging program.”
“In Massachusetts, we know that getting an education is a key to the middle class, supporting a family, building a life, and pursuing a brighter future. In this year’s state budget, we thrust open the doors to those opportunities and countless others, by making community college free for people 25 and over, making nursing programs at community colleges free for all individuals, and setting our state on a path to universal free community college in 2024,” said Senate President Karen E. Spilka (D-Ashland). “These proposals are a major step towards the Senate’s Student Opportunity Plan and are crucial to ensuring residents have the tools to build the futures they dream of—right here in Massachusetts. I am deeply grateful to Governor Healey, Lieutenant Governor Driscoll, Secretary Tutwiler, Commissioner Ortega, Senate Ways and Means Chair Michael Rodrigues, Senate Higher Education Committee Co-chair Jo Comerford, and Speaker Mariano, for making education a priority in Massachusetts.”
“MassReconnect will create life-changing educational and career opportunities through free community college for qualifying residents at institutions such as Quincy College and at other community colleges across the Commonwealth, including for many residents from historically underserved communities. This program will also help to address key labor shortages, while ensuring that Massachusetts possesses a highly trained workforce that is prepared for the industries of the future,” said House Speaker Ronald J. Mariano (D-Quincy). “I want to thank the Healey Administration, Chairman Michlewitz and my colleagues in the House, as well as Senate President Spilka and our partners in the Senate, for working to include this transformative program in the Commonwealth’s FY24 budget.”
Governor Healey invested $20 million in MassReconnect for the first year of implementation in her first budget that she signed earlier this month. This funding covers the full cost of tuition and fees and includes an allowance for books and supplies at each of Massachusetts’ 15 community colleges. Additionally, each community college will also receive $100,000 from this funding to support student and community program awareness, staffing, and program administration. Quincy College also received $1.5 million in the FY24 budget to operate a similar program.
“For adults coming to one of the fifteen community colleges across the Commonwealth, MassReconnect removes one of the biggest barriers to attendance: cost,” said Jim Vander Hooven, president of Mount Wachusett Community College and chair of the Community College Council of Presidents. “By making community college completely free for any adult over 25 in Massachusetts without a degree, the Healey-Driscoll Administration is making an historic investment in our state’s workforce and providing hundreds of thousands of adults with a clear pathway to a career.”
“Community colleges such as MWCC serve as a pathway to enhanced economic mobility for numerous individuals,” Stephanie Williams, MWCC Chief Diversity Executive added. “MassReconnect has the potential to create a ripple effect, generating positive outcomes not only for the individuals directly benefiting from it but also for the broader community and the Commonwealth as a whole. As the Chief Diversity Executive, witnessing Massachusetts’ tuition-free program at this juncture is truly thrilling, as it embodies our commitment to diversity, equity, and inclusion.”
Massachusetts residents qualify for MassReconnect if they are 25 or older on the first day of classes, have not previously earned a college degree, are a legal permanent resident for one year as of the start of the enrolled term, complete the FAFSA, and enroll in at least six credits per semester in an approved program of study leading to an associate degree or certificate.
“There’s no doubt that with MassReconnect we will be able to change the lives of each of the students who take advantage of this historic opportunity to achieve their degree,” said Secretary of Education Tutwiler. “But beyond our students, this program will also strengthen the Commonwealth’s economy and our public higher education system, By investing in our community college students, the Healey-Driscoll Administration is investing in the future of the Commonwealth.”
MassReconnect will likely support up to 6,500-8,000 community college students in the first year, which could grow to closer to 10,000 students by FY25, depending on how many students take advantage of the new opportunity. They could include current students, new students, or returning students who did not complete their degree. There are approximately 700,000 Massachusetts residents who have some college credit but no degree. MassReconnect will help bring back these students to finish their degrees, with the additional funding and support they may have been lacking the first time.
“With the Healey-Driscoll Administration’s record-breaking investment in higher education, including the highest levels of support for financial aid and scholarships the Commonwealth has ever seen, we will be able to expand access to higher learning more than ever before. MassReconnect is the centerpiece of that effort,” said Commissioner of the Department of Higher Education Ortega. “For all the Massachusetts adults out there who had to put their education on hold or didn’t have the opportunity to pursue it in the first place, now is your chance to pursue a degree or certificate to advance your career and transform your life and that of your family.”
The Commonwealth’s 15 community colleges are a ticket to economic mobility for many Massachusetts residents, and thus are key drivers of our business and our economic success. Nationally, employees who have earned their associate degree are paid 18 percent more than workers with only a high school diploma, according to the Bureau of Labor Statistics. And these well-paying jobs are just waiting to be filled—in July 2023 there were more than 26,000 unique job postings in the Commonwealth that specifically required an associate degree. MassReconnect will harness the power of our community colleges by allowing workers to earn the training and education necessary for their career growth and reinforcing our pipeline of skilled industry professionals entering the workforce.
There is still time to enroll in MassReconnect and access free community college this fall. Visit mwcc.edu/massreconnect for steps and links to information sessions, the application, and FAFSA support.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA