E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce, recently approved $75,000 in financing to Tails Pet Salon, located at 1265 South Main Street in Athol. The funding supported startup costs for the business and helped create two full-time and four part-time jobs. NewVue Communities in Fitchburg assisted with the development of the salon’s business plan.
Founded by Danielle Rouleau, Tails Pet Salon offers professional dog grooming as well as specialty services, such as flea and de-skunk treatments. Rouleau, who is a certified veterinary technician, has worked at Adams VCA Animal Hospital since 1997. For the past 17 years, she owned and operated Doe Valley Standard Poodles, a breeding standard for poodles.
“Following years of providing care and comfort to dogs through my work in veterinary care, I am excited to embark on offering services to help dogs maintain good hygiene and a clean appearance,” said Rouleau. “I am grateful for the collaboration of the North Central Massachusetts Development Corporation and NewVue Communities for all they did to help me ignite my entrepreneurial spirit with Tails Pet Salon.”
Como entidad de microcréditos, NCMDC puede otorgar préstamos a pequeñas empresas de hasta $250,000 para capital de trabajo, bienes inmuebles, equipo, inventario y expansión, además de colaborar con nuestros socios bancarios para proporcionar financiamiento puente para la etapa final de un proyecto.
For more information about the NCMDC loan programs, please call 978.353.7607 or visit NorthCentralMass.com or ChooseNorthCentral.com.
Athol | North Central Massachusetts | Chamber of Commerce | Economic Development | North Central Massachusetts Chamber | Massachusetts Business | Chamber of Commerce Member Benefits | Community Support | Business Development | Small Business Loans | Business Resources
The North Central Massachusetts Development Corporation (NCMDC), the economic development arm of the North Central Massachusetts Chamber of Commerce, today announced it has provided $12,000 in additional funding to help support the City of Leominster’s Façade Improvement Program. Since 2022, the NCMDC has provided a total of $57,000 toward the program.
The program, which provides an opportunity for downtown property owners and businesses to upgrade their building’s exterior, aims to help the city retain and attract businesses, strengthen the downtown area, increase utilization of existing businesses, and enhance property values.
Managed by the city’s Façade Grant Design Committee under the direction of the Mayor’s Office and the Economic Development Coordinator, the program offers funding for exterior improvements on building facades intended to improve the building’s aesthetic appearance. Since the program was introduced in 2022, 13 businesses have participated, including The Groom Room, Tim’s Diner, Allen’s Department Store, Medical Arts Hearing Instruments, Tavern 13, TC Lando’s, C&M Pizza, Columbia Tavern and Logan’s Table, to name a few.
“The businesses in our downtown area that have utilized these funds, such as Allen’s Department Store on Main Street, have enhanced the unique buildings that make up our downtown area and improved the overall look and feel of Leominster,” said Mayor Dean J. Mazzarella, City of Leominster. “With these additional funds, we are happy to have had so many downtown businesses be able to renovate their storefronts and bring new life into our older buildings.”
“We have seen the positive impact of how these rounds of our funding improved the aesthetics of these downtown businesses in Leominster,” said Roy M. Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “With this grant, downtown Leominster-based businesses have the opportunity to enhance the city’s image and ability to attract new residents and investment in the community.”
The funding came from a competitive economic development grant secured by the NCMDC from the Executive Office of Economic Development.
Leominster | Chamber of Commerce | North Central Massachusetts | Economic Development | North Central Massachusetts Chamber | New England Town | Small Town Economy | Worcester County | Community Development | Rural Economy | Business Growth | Business Resources | Business Growth | Sustainable Development
Haggstrom recognized by fellow ambassadors for outreach, engagement efforts with chamber members in the North Central region
Michelle Haggstrom, realtor at Keller Williams Realty of North Central Massachusetts, has been named the 2024 Ambassador of the Year by the North Central Massachusetts Chamber of Commerce. The announcement was made during the chamber’s Annual Meeting on June 20, 2024.
Chamber Ambassadors are valued volunteers to the Chamber who serve as the face of the organization in the community. They assist the Chamber with communications to new and existing members, participate in ribbon cuttings and help connect members at various Chamber events. Haggstrom was voted Ambassador of the Year by her fellow Chamber Ambassadors at their May meeting.
“We are grateful to Michelle for her dedication and active involvement in the Chamber as we work to advance our goals throughout the 27 communities that comprise our region,” said Roy Nascimento, president and CEO, North Central Massachusetts Chamber of Commerce. “Michelle has been an active member of the Chamber not only in her capacity as an Ambassador but as a champion of our events and many initiatives.”
Haggstrom is a Platinum Top Producer and past president of the North Central Mass Association of Realtors® and was recognized as the Massachusetts Realtor® of the Year in 2016. She is a Certified Residential Specialist, Seniors Real Estate Specialist, Real Estate Divorce Specialist and Probate Specialist in addition to serving as a Massachusetts commercial alliance board member. As a Resort and Second Home Property Specialist, Haggstrom helps clients purchase homes they’ve dreamed of owning.
She holds a bachelor’s degree in accounting from Fitchburg State University. In addition to her involvement with the Chamber’s Ambassadors, Haggstrom is also very active on a number of boards and charitable organizations, including serving on the board of the United Way of North Central Massachusetts, Leominster’s Zoning Board of Appeals and the Chamber’s Government Affairs Committee. She has been recognized as a good neighbor by the local Realtor® board for her community service and involvement.
“Serving as an Ambassador offers me a unique opportunity to connect more deeply with Chamber members while also developing meaningful relationships with businesses in our community,” said Haggstrom. “Through ribbon cuttings, new member events and other networking opportunities, I’m able to see firsthand the incredible advantages and support our Chamber brings to its members and our entire region.”
Fitchburg | Chamber of Commerce | North Central Massachusetts | North Central Massachusetts Chamber | Community Leadership | Community Support | Local Networking Events | Michelle Haggstrom | Chamber 2024 Ambassador of the Year
Governor Healey Signs Legislation Renaming Massachusetts Rehabilitation Commission to ‘MassAbility’
Governor Maura Healey signed legislation that renames the Massachusetts Rehabilitation Commission to MassAbility. Governor Healey filed this bill last year to reflect the administration’s goal of expanding the agency’s reach and ushering in a new, more inclusive model for disability career services and independent living. The legislation also removes outdated terms from the general laws like “handicap,” “handicapped,” and “retarded,” replacing them with “barrier,” “person with a disability,” and person with an “intellectual disability.”
“Words matter. This legislation ensures that the names and terms we use accurately reflect the strength and capabilities of the disability community, supports our goal of helping the people we serve achieve autonomy and independence, and breaks down stigma,” said Governor Maura Healey. “I’m grateful to our partners in the Legislature for advancing this legislation, and to the members of the disability community and our team at MassAbility and the Executive Office of Health and Human Services who advocated to make this a reality in Massachusetts”
“MassAbility exemplifies a sense of community and belonging,” said Lieutenant Governor Kim Driscoll. “By updating these laws, we are putting outdated terms aside while honoring the disability community’s tenacity. MassAbility today provides services that break down barriers, cultivate diversity and empower people to thrive in their workplaces and their communities.”
The new name directly resulted from feedback from the disability community and was selected following significant research, focus groups, surveys, and conversations with the community, businesses, providers, and advocacy organizations.
“The new name MassAbility and language changes reflect both the state and agency’s commitment to inclusivity, because we know that words matter,” said Health and Human Services Secretary Kate Walsh. “MassAbility represents pride and self-determination. It’s about rights and equal access. It’s about building a future and being fully present and counted in the world.”
The name directly resulted from feedback from the disability community and was selected following significant research, focus groups, surveys, and conversations with the community, businesses, providers, and advocacy organizations.
“This historic legislation represents the state’s commitment to propelling the disability movement forward,” said MassAbility Commissioner Toni Wolf. “Language has the power to shape people and culture, tackle stigmas, biases, and stereotypes. For too long, the words we’ve used have not reflected the strengths, resilience, and determination of the disability community. This legislation changes that. We are changing life in Massachusetts for the better, making it more equitable, accessible, and inclusive for people with disabilities.”
“MassAbility signals the intentionality of the Healey-Driscoll Administration for driving a more inclusive workforce, workplace, and work opportunities for individuals with all capabilities,” said Labor and Workforce Development Secretary Lauren Jones. “Massachusetts is dedicated to fostering an equitable workforce system, and the Executive Office of Labor and Workforce Development looks forward to building on shared strategies to achieve this in collaboration with MassAbility.”
“Every person has the right to live an independent and meaningful life regardless of ability, with the same access to work, housing, and services that every resident deserves,” said Senate President Karen E. Spilka (D-Ashland). “With the Governor’s signature, we change this name to one which reflects the strong work of MassAbility to deliver that access to every individual who works with them, and we remove archaic laws — an important step towards becoming a more equitable Commonwealth. I am deeply grateful to the Governor for her signature, my colleagues for their support, Speaker Mariano, and our partners in the House.”
“This legislation is our latest effort to ensure that our state laws do not use antiquated words that carry negative connotations, words that also serve as a reminder of past injustices,” said Speaker of the House Ronald J. Mariano (D-Quincy). “I would like to thank Governor Healey for filing the bill originally, as well as all my colleagues in the House and our partners in the Senate for working to pass this important legislation.”
Working alongside the disability community, MassAbility provides services that break down barriers, cultivate diversity, and empower people to thrive in their workplaces and their communities.
To learn more, visit mass.gov/MassAbility.
Colleen Holmes, President and CEO, Viability Inc.:
“The name change to MassAbility is cause for celebration by anyone who has had to bear the indignity of being labeled by their circumstance, condition, or diagnosis. “MassAbility” is more than just a new terminology. It signals a willingness to continue to evolve towards ensuring space and opportunities for individuals who may access services to be seen for who they are, heard as someone possessing the knowledge of walking in their own shoes, and counted in full.”
Kristen McCosh, City of Boston Disability Commissioner:
“The Massachusetts Rehabilitation Commission has been a valued partner in advancing employment opportunities for people with disabilities in the City of Boston. We are excited to carry this work forward with ‘MassAbility,’ the agency’s new name which focuses on strength and respect for workers with disabilities.”
Unstoppable Tracy Schmitt, International Association of Top Professionals #1 Inspirational Speaker, Disability Hall of Famer:
“Expressing my wholehearted support for your administration’s recent legislation to rename the Massachusetts Rehabilitation Commission (MRC) to ‘MassAbility.’ This proposed change is not just a mere adjustment of terminology, but a profound step towards reflecting a more inclusive, respectful, and empowering perspective on disability. As someone who was born a 4-way amputee and who has dedicated much of my life to advocating for individuals with disabilities, I understand deeply the power of language in shaping perceptions and experiences.”
Meg Coffin, CEO, Center for Living & Working:
“The Center for Living & Working congratulates you on new name MassAbility. We look forward to continuing our partnership in ensuring those living with disabilities in Massachusetts are provided the same opportunities, supports, and services that have been offered for years. Your name reflects what our work is all about affording everyone the ability to achieve their goals.”
Destiny Maxam, Disability Inclusion Team Leader:
“To me, the name change reflects my voice being heard. For so long, things were being done about us without us. And now through multiple ways my voice is not only being heard, but listened to and acted upon. The name change reflects this, we may be disabled but have so many abilities especially when we put our voices together.”
George Farrington, Disability Inclusion Team Leader:
The new name says it all. I’m a brain tumor and brain injury survivor, and I belong to the New Start Brain Injury Community Center, which is a program that falls under the vast umbrella of MassAbility. Thanks to New Start, I realized that I still had the ability to live a meaningful life and the ability to still chase my dreams. One of which is furthering awareness and helping better the lives of people with disabilities. This name change puts the emphasis more on people with disabilities actual abilities, which is a sign that the state is ready and willing to do the same thing now and for generations to come.”
Kristen Flynn, Family Inclusion Ambassador:
“The name change to MassAbility is the public facing representation of the commitment of this agency to continue to ask questions and challenge the norms in support of all people with disabilities. It has been an exciting time to be part of the progressive effort that MassAbility is making as Massachusetts continues to be a leader in disability advocacy and inclusion.”
Aimee Rodrigues, Family Inclusion Ambassador:
“As the disability community continues to break down barriers toward an equitable future, it is only fitting we rid the stigma and support independence and self-determination with a powerful name change. MassAbility encompasses our commitment to leading the way for a more inclusive and accessible life for all.”
Gillan Wang, Family Inclusion Ambassador:
“The name MassAbility celebrates all that each person brings to the table; we are, all of us, differently abled, but together we are at our strongest. This name change signifies an awareness that words matter, and it reflects the genuine commitment of this agency to support individuals and families and empower all of us to live our best lives.”
Briana Berthiaume, Disability Inclusion Leader:
“The name change from MRC to MassAbility shifts the focus from a faceless bureaucracy to a participant-oriented organization. Everyone who receives services is unique, and MassAbility honors the individual and what they can bring to the world with the right support.”
Jeffrey Snyder, Disability Inclusion Leader:
“The evolution of disability support is never ending and we must do whatever it takes to support the disability community at large whether it’s in education, employment or everyday life. As a Disability Inclusion Leader, I feel that the next step in the evolution from MRC to MassAbility can give hope and confidence to the individuals and families we serve.”
North Central Massachusetts | Central Massachusetts | Massachusetts | Chamber of Commerce | North Central Massachusetts Chamber | Chamber of Commerce Membership | Chamber of Commerce Member Benefits | Chamber of Commerce near me | Business Networking | Massachusetts Business | Business Resources

Pictured, left to right: Jamie Conaghan (Main Street Bank), Chris Roy (Lunenburg Skate Park Project), Griffin Caiozzo (Lunenburg Skate Park Project), Bill Keyles (Main Street Bank), Aidan Moore (Lunenburg Skate Park Project) & Allison Migrants (Main Street Bank)
Main Street Bank, a pillar of financial stability in the
community, proudly teamed up with the Lunenburg Skate Park Project to host an interactive financial education session for local college students. This exciting initiative, held at the Lunenburg Public Library, brought together the community’s youth to learn essential life skills in budgeting, money management, and understanding credit scores—all in a setting that promotes connection and creativity.
The event, which took place on December 30th, aimed to address a critical need among young adults: financial literacy. With college students juggling tuition, living expenses, and often their first steps into the world of credit, Main Street Bank recognized the importance of equipping them with the knowledge and tools to build a secure financial future.
“We’re thrilled to collaborate with the Lunenburg Skate Park Project to support our local students,” said Jamie Conaghan, SVP Marketing and Digital at Main Street Bank. “Financial literacy is a cornerstone of personal success, and empowering young adults with these skills today lays the groundwork for a brighter tomorrow.” The session was anything but a typical classroom experience. Students participated in hands-on workshops and engaging discussions led by Main Street Bank’s expert financial advisors. Topics ranged from setting realistic budgets and saving for short-term goals to understanding how credit scores impact future opportunities like renting an apartment or securing a loan. Attendees also had the chance to ask questions about their personal financial concerns, making the session both practical and relevant.

College students receive a hands-on learning experience, focused on budgeting, credit, and savings for the future, held at Lunenburg Public Library.
“This partnership with Main Street Bank is a perfect example of how we can combine community engagement with meaningful education,” said Anthony Caiozzo, President of the Lunenburg Skate Park Project. “We’re proud to see our project used to inspire and empower the next generation.”
The event concluded with a lively networking session, where students connected with bank representatives and community leaders over refreshments. Eachparticipant left with a financial literacy toolkit provided by Main Street Bank, ensuring that the lessons learned extend beyond the day.
Main Street Bank’s collaboration with the Lunenburg Skate Park Project underscores its commitment to the community’s well-being and future success. Together, they’ve shown how financial education can be both impactful and fun, proving that learning to budget doesn’t have to be a grind.
For more information about Main Street Bank’s financial education initiatives, visit www.bankmainstreet.com or contact Jamie Conaghan at 508-460-4166 or .
For more information about the Lunenburg Skate Park Project or to get involved, visitwww.lunenburgskatepark.org. Together, we can build a brighter, more inclusive future for our community!

Pictured Left to Right: Barbara Mahoney, President & CEO, All One Credit Union; Brandon Robbins, Executive Director, Ginny’s Helping Hand; and Kelli Rooney, Senior Vice President, Community Engagement and Marketing, All One Credit Union.
All One Credit Union (formerly known as Leominster Credit Union) is honoring our 70 Years in Business by organizing 70 Acts of Kindness within the diverse communities we serve. We kicked off the celebration on Giving Tuesday, December 3, 2024, which is a movement that inspires people all over the world to give back, collaborate and celebrate generosity. Our 70 Acts of Kindness initiative will conclude before the holidays. Among the Acts were delivering pastries to local senior centers, care packages and cookies to police stations, supplies and food to animal shelters, making donations to Leominster High School for a student club and Longsjo Middle School for their Washington, DC trip and much more!
As part of the 70 Acts of Kindness, we wanted to make one large gift within the community that would make an impact on those in need this holiday season. This gift of $10,000 was a donation to Ginny’s Helping Hand and Food Pantry in Leominster to assist in their holiday program, ensuring that individuals and families in need experience the joy and warmth of the season.
“Our commitment to our community is very important to us at All One Credit Union. We are dedicated in helping to make a difference in people’s lives and Ginnys is a wonderful community partner whose mission is to provide essential resources and support to individuals and families in need, helping to foster a stronger, more compassionate community,” stated Barbara Mahoney, President & CEO, All One Credit Union.
“We are honored to be among the many worthy organizations recognized by All One Credit Union’s 70 Acts of Kindness initiative to celebrate their 70th Anniversary,” said Brandon L. Robbins, Executive Director, Ginny’s Helping Hand. “This generous donation came at a critical time for Ginny’s as those experiencing food insecurity is at an historic high. This donation will enable us to serve 500 individuals and families with all the holiday essentials and the opportunity to thrive.
We are thankful for our members and the community partnerships we have developed over the years. We hope to continue to build on our strong history, trust, and commitment to our communities for the next 70 years.
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA