E-Newsletter
An Electronic Publication of the North Central Massachusetts Chamber of Commerce
Inside this edition, you’ll discover the latest Chamber initiatives and success stories from across our region. From economic development projects and upcoming networking events to policy updates and workforce training opportunities, we’re keeping you connected to what matters most for your business and North Central Massachusetts.
The North Central Massachusetts Chamber of Commerce is here to help – with trusted resources, a strong business network, and a support system to keep your business and the region moving forward
If you are a freelancer, you live by your wits and your talent, which can lead to an exhilarating feeling of self-satisfaction. However, being a solopreneur has its risks and if you get sick or cannot work, you have no sick days or vacation time to rely on for backup income. So, maybe it’s time to branch out and turn your hustle into a business.
By documenting your processes, you can outsource portions of your business, increase productivity and bring home more revenue for less effort. Follow these tips to document what you do, so you can hire other people to help you grow your operations.
What Is Process Documentation?
Process documentation provides a description and instructions on how to carry out business processes. Examples of process documentation include the following:
Process documentation helps you onboard employees or virtual assistants to conduct your freelance activities.
Process Steps
Here are the first steps of documenting processes to help you get started:
You can use sticky notes and a tabletop to visualize this and provide flexibility during the organization stage.
If you conduct your freelance work online, documenting each process helps you prepare job descriptions and outsource different activities that involve digital delivery. One of the most efficient ways to begin is by recording yourself on video performing the work you want to outsource. Consider downloading a screen-recording software like TechSmith Capture (Mac or Windows).
When you document your business processes, you make it possible to grow your freelance hustle into a business that can grow beyond just your own capacity.
In some ways, Heywood Hospital is a traditional hospital providing emergency care, surgeries and inpatient care.
Heywood is a non-profit community-owned hospital licensed for 134 bed hospital, located in Gardner. The medical staff includes 200 active, courtesy, and consulting physicians in primary care and a multitude of specialties.
But what makes the hospital unique is its commitment to ensuring the health of the community in and outside its walls, said Winfield Brown, president and chief executive officer of Heywood Healthcare.
“It goes beyond doctor’s appointments, tests and procedures,’’ Brown said. “We focus on the social determinants of health and how do we set up our communities to be more healthy. What are we doing for kids, what are the things getting in the way of health care access and looking at the most vulnerable.’’
Dawn Casavant, vice president of external affairs and philanthropy, said Heywood has programs that meet people where they are – at school or a community setting, for example.
“What makes us unique is the level of community partnerships and collaborations we have to address the needs that are often unmet and prevalent in our community,’’ Casavant said.
Some of those needs address childhood trauma, food insecurity or behavioral health, she said.
The hospital itself also has a special program to address needs specific to North Central Massachusetts such as an inpatient psychiatric unit and a geriatric psychiatric unit.
And of course the hospital is dealing with the ongoing COVID-19 pandemic, treating patients and providing free testing. In November 2020, the hospital tested 6,600 individuals. On average the hospital has been testing 200 people a day seven days a week by appointment only.
The pandemic has also led to an increase in the need for behavioral health and addiction services, they said. And it’s also created a need to remind the community to maintain regular preventative care such as mammograms, colonoscopies, immunizations and well-child visits.
Looking toward the future, the hospital will continue to expand its primary and specialty care into the community but will also be making improvements on campus.
The hospital is in the midst of two major projects – one that will make the hospital more energy efficient and another that will improve its surgical space. The project calls for six new operating rooms, which will provide state-of-the-art equipment and the space to accommodate growth in areas such as orthopedics, general surgery, gastroenterology, plastics, geriatrics and weight loss surgery.
Brown said the hospital takes great prides in its focus on quality and safety.
Heywood Hospital was named to Newsweek’s 2020 list of Best Maternity Care Hospitals.
Heywood also recently received ‘A’ in the fall 2020 Leapfrog Hospital Safety Grade, a distinction recognizing its achievements protecting patients from harm and providing safer health care.
“This should reassure the community that we provide exceptional care close to home,’’ Brown said.
Heywood Hospital is part of Heywood Healthcare, an independent community-owned healthcare system dedicated to providing quality healthcare services to the residents of North Central Massachusetts. It also includes Athol Hospital, Heywood Medical Group, Heywood Rehabilitation Center, Murdock School-based Health Center, The Quabbin Retreat, and the Winchendon Health Center.
Heywood Hospital is located at 242 Green St. in Gardner. It can be reached at 978.632.3420 and www.Heywood.org.
Fuente del artículo: State House News Service
Artículo por: Matt Murphy
JAN. 8, 2021…..All-nighters aren’t just for college kids anymore.
Despite everyone’s most fervent wishes, simply watching the ball drop on New Year’s Eve Thursday didn’t end the madness of 2020. And midnight wound up looking like an early bedtime for the week that was about to unfold.
The first full week of 2021 started innocently enough.
On Sunday night, MassGOP Chairman Jim Lyons eked out a victory by three votes over Rep. Shawn Dooley to maintain control of the state party, and legislative negotiators announced they had struck a deal on a climate change bill to set a statewide target of net-zero emissions by 2050 and to authorize even more offshore wind.
But by the end of the week, democracy was under attack, 12 more days of the Trump administration was being talked about like too great a risk to take, Boston Mayor Marty Walsh was checking Amtrak schedules to D.C., and the promise of the COVID-19 vaccine was getting showered by the cold reality of continued viral spread.
Welcome to 2021.

In another sign of the way COVID-19 has impacted major events over the past year, the Senate swore in a group of senators Wednesday in Ashburton Park outside the State House. [Sam Doran/SHNS]
It was always going to be a long night on Tuesday, with major economic development and transportation financing legislation still up in the air. But it’s unlikely anyone had 4:34 a.m. in their virtual office pool as the time the final gavel would fall.
Not even five extra months to finish their work could help lawmakers save themselves from the last-minute rush, and though they went home tired, they also went home having accomplished most of the big ticket items on their to-do list.
The House and Senate managed to send to Gov. Charlie Baker a $16.5 billion transportation bond bill that the governor said was needed to access federal funding and get ready for the spring construction season. They also agreed to a $626 million jobs bill full of grant and loan programs to help small businesses, restaurants, artists and other industries crushed by the pandemic.
The notable piece missing from the economic development bill was a House-backed plan to legalize sports betting in Massachusetts.
Gov. Baker supports the idea. He even filed his own bill this session. But Speaker Ron Mariano said he didn’t have a dance partner in the Senate, where leaders would not entertain the idea of tacking the gambling expansion onto the jobs bill, or debate it separately.
“If we could, we’d have a deal,” Mariano told Bloomberg radio Tuesday evening. Mariano said he wants to come back to the issue early this year.
By the time everyone’s head hit the pillow, the Legislature had also passed campus sexual assault prevention and craft beer distribution bills, approved of a commission to examine changing the state seal and sent Baker a bill intended to reduce racial inequities in maternal health.
The one piece that pulled up lame before it got to the finish line was a cap on unemployment insurance rate increases in 2021, but there’s still time for the Legislature to do that before first quarter bills come due. In fact, it might just give the new Legislature something to vote on to start the new session.
The hardest thing to do Wednesday should have been getting out of bed. But on a day when new and returning lawmakers took their oaths to start a new session on Beacon Hill and Senate President Karen Spilka and Mariano were reelected to their leadership posts, riots stoked by the president of the United States on Twitter erupted on Capitol Hill.
A mob, fueled by unproven claims of election fraud repeated by the president and his allies, broke into the Capitol. They were intent on disrupting the certification by Congress of the Electoral College vote that would give President-elect Joe Biden the victory.
But Congress returned to work that night and certified the Electoral College vote at around 3:45 a.m.
The fact that Congress fulfilled its Constitutional obligation despite the chaos of the day was the one bright spot, according to Gov. Baker, who the next day said he was sickened by what he watched on TV.
Baker, a Republican, joined the chorus of Democrats, including every member of Congress from Massachusetts, in calling for Trump to be removed from office. No more waiting until Jan. 20 for President-elect Joe Biden to be inaugurated. Let Vice President Mike Pence oversee the transition, the governor said.
Trump’s future hangs in the balance, but as he prepares to leave Washington, Mayor Walsh is ready to move in.
People around City Hall and the mayor have been downplaying the Walsh-to-Washington speculation for weeks, insisting that the mayor was gearing up for reelection and maybe not even interested in a Biden administration post.
Maybe that’s exactly what people tell reporters to throw them off the scent. Or maybe they didn’t think it would happen, at the end of the day. But it did.
Biden officially introduced Walsh as his nominee for labor secretary on Friday, after joking a day earlier amid reports that Walsh had been chosen that he was still looking for an Irishman to round out his Cabinet.
Needless to say, Walsh’s decision to trade the Charles for the Potomac has completely upended the race for mayor. City Council President Kim Janey is now preparing to become the first Black woman mayor in the city’s history, and Councilors Michelle Wu and Andrea Campbell – who were already running for mayor – are preparing for company on the trail.
Janey will be watched closely for signals that she might get in the race, while Councilor Annissa Essaibi George is now taking a look. The off-cycle municipal election also means that State House denizens could have a free run at the seat if they want it, and the North End’s Aaron Michlewitz, who chaired the House Ways and Means Committee last session, is kicking the tires, according to sources.
Reports also suggest that the South End’s Rep. Jon Santiago and others are also thinking about it.
While it will take some time for the mayoral chess game to play out, COVID-19 is still here. Right now.
Gov. Baker this week announced that business restrictions put in place on Dec. 26, including 25 percent capacity limits in many businesses, would be extended at least two weeks until Jan. 24, and new pool testing would be made available to K-12 school students and personnel.
The administration is also ready to give hospitals facing capacity constraints leeway from nurse staffing-level mandates in ICUs to free up more beds. Hospitalizations are up 145 percent since Thanksgiving.
Vaccines already deployed in hospitals and nursing homes will become available to first responders beginning Monday, when another week begins.
But until then, in the words of Speaker Mariano, who was caught on a hot mic as he gaveled the first session of the 192nd General Court to a close, let’s “get the hell outta here.”


Come join panelists from the Center for Women & Enterprise, Wachusett Business Incubator, North Central Massachusetts Development Corporation and Image Identity LTD. for this not so average discussion on financing your business. Our panel of experts will speak to the different types of financing available. We will discuss how to pick the right type of lending institution and how best to prepare for that conversation. You will learn about resources available to help you plan or grow. We will answer topical questions that get to the heart of why you would consider outside financing in the first place.
The discussion is taking place at 9:00AM-11:00AM Friday, March 13, 2020 at the presentation room of the Wachusett Business Incubator, 35 Sanborn St. Gardner, MA 01440. Registration is $10.00. Parking is free. Register at http://wachusettincubator.com/ event/395/
Our Panelists
The Center for Women & Enterprise (CWE) https://www.cweonline.org/
CWE will be represented by Michelle Miller, CWE Central MA Director. Michelle has managed economic development and rehabilitation programs in Massachusetts as well as in Colombia, Peru, and Nicaragua.
ImageIdentity, LTD: Brain for Rent https://imageidentity.com/
For twenty-five years, David Lubelczyk has provided creative and consulting services to large corporations, non-profit organizations, and small start-up companies. He is a core member of the mentor team at the Wachusett Business Incubator where he assisted in the development of WBI’s Leadership Candidate Program and is developing a unique business planning tool, the Playbook.
North Central MA Development Corporation https://www.choosenorthcentral.com
Sandie Cataldo is the Manager of Economic Development for North Central MA development Corporation. Sandie works with non-profits, state agencies, banks and credit unions as well as small business community to strengthen economic development on a regional level by encouraging job creation and retention.
Wachusett Business Incubator http://wachusettincubator.com/
WBI will be proudly represented by Scott M. Graves. He is currently the Executive Director of the Wachusett Business Incubator. He directs the organization’s economic development programs while developing new programming and funding sources to tackle the most critical economic issues for North Central Massachusetts. He is a business owner in his own right, founder of the Arts Innovation Center and the New England Playhouse.
All Inquiries for interviews and information
Scott M. Graves Wachusett Business Incubator 35 Sanborn St. Gardner, MA 01440
When the workday ends and the lights go down, Custom Cleaning Service of Peabody, Inc. gets to work. “We operate as our clients’ silent partner after business hours,” says Adam Paicos, of Templeton, who now serves as Director of Operations and oversees the company’s expansion into North Central MA. “We are not often seen, but we ensure facilities are clean, secure, and ready for business each day while serving as the eyes and ears for our clients when they are not on site.”
Discover local business stories through our Inside North Central Massachusetts Podcast series. Listen as Chamber members share their journeys, insights, and contributions to our thriving regional business community.
Looking for your next opportunity? Explore current job openings from employers across North Central Massachusetts on our Jobs Board. Whether you’re starting a new career or making a change, you’ll find a variety of local positions available to help you take the next step.
CapEx Facility Services & Construction · Leominster, MA
TaraVista Behavioral Health Center · Harvard, MA
DRS Power Technology, Inc. · Fitchburg, MA
AIS · Leominster, MA