Any business looking for answers about how to process payments safely and efficiently can look no further than Commonwealth Consulting Group. Headquartered in Worcester, MA, Commonwealth prides itself on being \u201cyour partner in the payment industry.\u201d<\/p>\n
\u201cCommonwealth Consulting Group was founded in 2010 with a single mission,\u201d said Ilene Holman, account manager, \u201cto ensure every client is processing all forms of electronic payments with the most cost-effective and efficient solutions.\u201d<\/p>\n
\u201cFor too long, the payment processing industry has benefited from customer confusion,\u201d Ms. Holman explained. \u201cWe believe in educating our clients, and we always offer interchange pricing. Our statements are transparent and easy to understand; you\u2019ll always know what your costs are and why.\u201d<\/p>\n
Most importantly, Ms. Holman said Commonwealth considers itself a partner in the successful operation and growth of its clients\u2019 business. \u201cWe offer free AR cost savings analysis, account reconciliation, online reporting and analysis, virtual terminal gateways, development software, and Level II and Level III pricing options,\u201d she said.<\/p>\n
\u201cUnlike some merchant service companies, we\u2019re just getting started after the relationship is established \u2013 we\u2019re in it for the long haul. All of this, backed by superior customer service from qualified local representatives is what separates Commonwealth from its competitors.\u201d<\/p>\n
Ms. Holman added that she loves doing business in North Central Massachusetts.\u00a0 \u201cThis region is a close-knit, diverse and well-connected business community comprised of many small and medium-sized businesses that rely on the merchant services that we provide,\u201d she said. \u201cThis part of the state is also rich in tradition, tourist attractions, and entrepreneurial activity.\u201d<\/p>\n
Commonwealth is very involved in giving back to the community that has contributed to its success. \u201cWe support a number of youth sports organizations,\u201d Holman noted, \u201cwe sponsor several community events throughout the year, and our employees serve on the boards of a number of local organizations.\u201d<\/p>\n
As businesses recover from the challenges of the COVID Pandemic, Ms. Holman shared some optimism about the future. \u201cThe last two plus years have been challenging for the business community,\u201d she added, \u201cbut during the pandemic, we found that many of our relationships were made stronger because we responded to our clients\u2019 need for remote and contactless payments, cash discounting options, and ATMs, all things that made it possible for our clients to adapt to the changed environment.\u201d<\/p>\n
\u201cGoing forward, those strengthened relationships are generating referrals and continued growth for our company,\u201d she said.<\/p>\n
Ms. Holman notes that her team of eight employees \u201chave to be good listeners in order to provide solutions for our customers\u2019 business needs.\u201d She added the staff is \u201ccustomer-focused, self-motivated, and detail-driven.\u201d\u00a0 All this is done in a workplace culture which she best describes as \u201crelaxed.\u201d<\/p>\n
Commonwealth\u2019s website clearly defines the depths of its services and solutions:<\/p>\n
In addition to its website, Ms. Holman explained that Commonwealth promotes itself through all of the usual channels, including social media, event sponsorships, digital ads on our ATMs, monthly newsletters, and networking opportunities.\u00a0 \u201cBut,\u201d she said, \u201cour best leads come from word of mouth and referrals from satisfied customers.\u201d<\/p>\n
In describing Commonwealth\u2019s strongest influences, Ms. Holman said \u201cwe\u2019ve always worked to be more customer-focused than our competitors.\u00a0 So I guess you could say that we have learned what not to do by paying attention to the reasons our customers share for switching to Commonwealth from a competitor.\u201d<\/p>\n
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Chamber of Commerce | North Central Massachusetts | North Central Massachusetts Chamber | Business Growth | Business Development | Business Technical Assistance | Business Resources | Massachusetts Business Environment | Member Spotlight | Commonwealth Consulting Group<\/p>","protected":false},"excerpt":{"rendered":"
Any business looking for answers about how to process payments safely and efficiently can look no further than Commonwealth Consulting Group. Headquartered in Worcester, MA, Commonwealth prides itself on being \u201cyour partner in the payment industry.\u201d \u201cCommonwealth Consulting Group was founded in 2010 with a single mission,\u201d said Ilene Holman, account manager, \u201cto ensure every […]<\/p>\n","protected":false},"author":1,"featured_media":18514,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,129],"tags":[],"class_list":["post-18512","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-member-spotlight"],"yoast_head":"\n